Coverage & Signal

Discuss our 4G LTE & 5G networks

  • 2,083 Discussions
  • 7,110 Replies

2083 Discussions

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dcstagerFirst activity
asked in Coverage & Signal

5G Ultra Capacity --- NOT!

Looking at the coverage map, my home is in a supposedly “5g Ultra Capacity” area.  Yet, at my home, I only get one bar, most of the time and two bars sometimes, but rarely.  I only get 5mbps download and 0.2 mbps upload speeds.  What do I have to do to get better coverage?  Does T-Mobile ever erect new towers or troubleshoot reception issues in the field?  I’ve used my phone in some actual 5g Ultra Capacity areas and I got 568mbps download speeds which I thought was remarkable.  Will I ever get this at home?  I’d switch to home internet in a second if I could really get 568mbps downloads at home.  Obviously, the technology is capable of fantastic performance.

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1 month ago
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kn4hhFirst activity
asked in Coverage & Signal

Has anyone successfully used a app that requires UDP packets

I have seen several posts mentioning T-Mobile blocking UDP traffic. I have noticed that on random occasions, I am able to use my remote radio control app requiring UDP packets.  It only lasts for a few hours and only once in a few days.  Has anyone had any success with apps which require UDP.  I use an iPhone 15 Pro Max and have tried both 5G and compatibility hotspot modes.Bob W

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1 month ago
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secbazFirst activity
posted in Coverage & Signal

sec baz and rm sup

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1 month ago
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plimesNovice
asked in Coverage & Signal

Change IP Address

I use the Illinois lottery app online and before changing to Tmobile I had no problems with it but since changing now it won’t let me purchase. I emailed the lottery people and they said my problem is that my IP address shows I’m not in Illinois. I checked online and it said I was in St. Louis MO, so I told the site to change my IP so it’s in Makanda, IL now but it still isn’t working. Any ideas?TIA

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1 month ago
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t2newarkRookie
asked in Coverage & Signal

Frequent internet connection drops or interruptions due to low-flying aircraft

When aircraft fly low over residential areas, their presence interferes with wireless signals, including those used for internet connections. This interference disrupts the stability of Wi-Fi connections, leading to dropped connections or slow speeds.I have an excellent connection and have re positioned my Wi-Fi router to a higher location in my home, away from windows or exterior walls facing the direction of the aircraft.However, relying solely on Wi-Fi router signal strength as a guide to a solid connection can be misleading. Despite showing excellent strength, my router often crashes the browser in the middle of inputting important data, resulting in data loss—a real issue.I have experimented with both 2.4 GHz and 5 GHz frequencies to see if one experiences less interference from aircraft than the other, but I have encountered issues with both.Question: I'm curious if anyone has had success by adding shielding materials around their Wi-Fi router to minimize interference? If so what

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1 month ago
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ecabanFirst activity
asked in Coverage & Signal

Changing the network password

How do I change the network password?

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1 month ago
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TriggerFirst activity
asked in Coverage & Signal

cant get my samsung galaxy s24 to reiceve data but can still call

I randomly got on my phone and in the corner of my phone i had 5 bars but nothing was loading except text messages, I've reset my mobile data connection, turned on and off my data, and restarted my phone several times yet STILL NO DATA CONNECTION!!!!!

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syaoran
Pillar
1 month ago
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Juanak59First activity
asked in Coverage & Signal

Cannot send text messages sporadically; texts are received without issue

I have a Motorola Moto G Power 5G 2023.I sporadically cannot send text messages to anyone, including people in my contact list. This happens regardless of the text message app I’m using (Google, Verizon Message+, etc.). This has been happening since I switched my service to T-Mobile in October 2023, and I’m getting ready to find another carrier if this cannot be resolved.I attempt to send the message, and see an icon at the side that reads “Failed”. I’m given the option to try again, cancel, or delete the message.This issue will pop up every couple of weeks, and last for sometimes two or three days. Usually, it’s a problem for 12-24 hours.I’m beyond frustrated with this problem. I have cleared the app cache, restarted the phone to no avail.How is T-Mobile going to fix this?

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1 month ago
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melz828First activity
asked in Coverage & Signal

phone signal issues since 4-8-24 in IL

Has anyone else in Northern IL had signal issues with their phones? I’ll at best show 2 bars and people will say the call drops off on the other end. I have never experienced this being a long time T-Mobile user. Apple user. Phone is on highest update but that was before this cell signal started. It has to be a tower/satellite issue.

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gramps28
Pillar
1 month ago
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SRBFirst activity
asked in Coverage & Signal

Voice drops out a lot. Lots of bars; no LTE or 5G symbol.

Even though I have five-bars service and also use WiFi calling my voice connection is very erratic.  Usually the other person cannot hear me; not infrequently I cannot hear them.   Could it be a defective phone?  I have a Samsung S21 5g.

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1 month ago
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rra78First activity
asked in Coverage & Signal

Using multiple T Mobile 5G Gateway S1

I live in two residences, each 6 mos. per year.  I have the 5G Gateway S1 currently and wonder if possible to get a 2nd Gateway for my other home; having 2 of them would eliminate the need to carry the device from one house to the other.  Any information like cost, etc. is appreciated.

0
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1 month ago
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SpencebrewskiFirst activity
asked in Coverage & Signal

Fort Mill Sc issues

T-Mobile 5g internet down Fort Mill Sc. How many affected? Don’t get a huge sense of urgency from them to fix. 

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1 month ago
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aHobbyFarmerFirst activity
asked in Coverage & Signal

Denial of Service with Samsun Ultra Phones

Keep getting denial of service by T-Mobile on SamSung S22 and S24 Ultras’? Message appears stating “Your phone’s not registered on a network, so you can only make emergency calls.”  Same message both phones.  T-Mobile customer care is clueless over 25 calls in 6 months and no lasting solutions! Purchased and installed a 4GLTE Cell Spot Booster piggy backed on my FiberOptics provider? still same message.  Totally unreliable service. Never know its off the network until I attempt to make a call. 

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1 month ago
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djs53Rookie
asked in Coverage & Signal

My signal from the tower(s) fluctuates & Causes significant Buffering

I live in a ground floor apartment. I have my T-Mobile gateway located in the only place in my apartment where I can get 4/5 bars. As long as the gateway remains at 4/5 bars my 3 devices (2 fire TVs & laptop) have no problems. However my problem lies in the fact that 4/5 bars fluctuates daily from 4/5 down to 3/5 down to 2/5 and even completely loses the signal from time to time. My tvs buffer frequently and its become very aggravating. I've never achieved 5/5 bars and cannot seem to hold 4/5 bars consistently. And the fluctuation can occur any time of day or night. There doesn't seem to be any rhyme or reason. I cannot predict when it's going to happen. I'm am old timer that recently cut the cable cord but I'm afraid im in over my head trying to bring issues such as this to resolution; especially if there's going to be significant cost involved. When I used the mapper I noticed that I have 3 different towers relatively close to me. Which makes me think perhaps my signal is jumping

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1 month ago
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BrutuspoodleFirst activity
asked in Coverage & Signal

Poor Cell Reception in my house. Do I need a Cell Signal Booster? Any recommendations?

Will TMobile provide a cell signal booster?If I have to buy one, any inexpensive recommendations?Thanks.

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1 month ago
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yesIcanFirst activity
asked in Coverage & Signal

T-Modile SyncUP TRACKER issue

What GPS accuracy should I expect.  I have autism and expected this device to be accurate within 10 or 20 feet,  but it is inaccurate by over 200 feet, so that does not help in a crowd.

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1 month ago
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Teri's phoneFirst activity
asked in Coverage & Signal

My iphone 14 shops I am off line.

Is T-Mobile having issues with their system.  I am currently showing on my iphone 14 that my phone is operating offline.  What does that mean and is there problems I am unaware of?

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1 month ago
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needmorebandwidthFirst activity
asked in Coverage & Signal

can't use ssh connections when i'm using the hotspot

whenever i connect my laptop to my phone’s mobile hotspot, i can never get these to work:ssh connection to my AWS environment running apt-get update / yum updates  on my Ubuntu distro embedded in my Windows 10 laptop installing anything via Mac Terminal on my Macbook Pro, such as RVM / NVM / wget calls / telnet calls, etc the most common error i get in all the above use-cases is some variant of a “Network is unreachable” error messageanyone else run into this issue?  These issues defeat the point of paying for mobile hotspot since i have to be able to actually work using the hotspot : ) 

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1 month ago
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tmcphersonNovice
asked in Coverage & Signal

Reported Apple watch lost and T-mobile has disconnected service to my phone.

Reported Apple watch lost and T-mobile has now disconnected service to my phone. Without a chat option for customer service, I am now unable to contact anyone to have this fixed.

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1 month ago
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ZonkerHFirst activity
asked in Coverage & Signal

widespread power outage resuting in spotty cell tower connection

We have had a wide spread power outage here that caused the cell tower we connect to be very spotty with almost no internet for our phones and almost none for our T-Mobile Gateway. That was understandable since the cell tower was also not getting power. Now that the power has returned, we are getting internet with a weak gateway connection when before the outage, we were getting a very good connection. Mostly, I would hope that I can get a message out that the tower needs a maintenance check up.

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1 month ago
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DrewTX1First activity
posted in Coverage & Signal

roaming notification pop up

I have data roaming off, no matter if it's off or on I'm constantly getting a pop up for it. I've searched online and apparently this pop up cannot be shut off. Is a fix coming for this? It's very annoying. 

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1 month ago
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Jiggyfly343First activity
asked in Coverage & Signal

What's the point of having Tmobile Digits if I have to have my phone to access it?

This seems ridiculous to me, for a while I had T-Mobile Digits installed on my work computer incase I forgot my phone at home, I would still have access to my phone and texts virtually. Now with the new "Let's confirm it's you" security feature, I need my phone to log in to the Digits app... which completely defeats the purpose of the app. There's no way to disable that security feature from what the rep on the customer service line tells me.  So why does T-Mobile even offer Digits as a feature if I can't use it unless I have my phone in my hand? Seems kind of dumb. 

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1 month ago
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jamestgordonHelper Level 1
asked in Coverage & Signal

Network and service Errors

This is NOT Solved, not even close :  Have other TM customers experienced unexpected, persistent failures to connect?The device will dial and will ring on incoming, however will not handshake with the system upon the attempt to establish a connection on whatever radio frequency is available in the 4g band resulting in an immediate disconnection (call ended) on both outgoing and incoming call attempts.NO notification to expect inferior service was given by TM.I have wasted a huge number of hours on a massive number of calls into TM, all resulting in a waste of my time and resources.  VERY frustrating!

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1 month ago
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danwFirst activity
posted in Coverage & Signal

foxnation app failure on tmobile internet

just switching from comcast isp to tmobile internet isp. things seemed ok until I tried to open the ‘fox nation app. It will not load on the roku boxes or computers. switch  it back to comcast and it works. Any one else hage this type of issue? 

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1 month ago
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car518Helper Level 1
asked in Coverage & Signal

texting between android and iphone

Is anyone else UNable to text with other people NOT part of T-mobile? First I thought it was an android/Iphone problem but I can’t text people outside of the Tmobile network.

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1 month ago
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