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Devices

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JLeslieFirst activity

asked in Android

Phone trade with Go5G Plus

I just switched my plan to Go5g Plus but I don’t know the specific process to use to trade in an existing phone which is paid off. Can anyone direct me to a set of instructions or give directions? Or is it better to go to a store and do it there rather than do it online?Jonathan

1 year ago

danielbcookFirst activity

asked in Apple

Can a phone w/a cracked case be traded in as part of the iPhone 15 promotion(s)?

We have two iPhone XR handsets we plan to trade in as part of a promotion to get new iPhone 15 Pro handsets. The promotion is basically the “it’s on us” deal, where we get credits on our bill each month to defray the cost of the equipment.Negatives:we have to stick with T-Mobile for the duration of the equipment purchase plan (two years) we get phone which are locked to T-Mobile’s network, whereas our current phones could be unlocked at any time (they’re been paid off for years now) we have to upgrade to the Go5G Plus plan. That plan is slightly more expensive than the current T-Mobile ONE plan we’re on today.My main concern is that my wife’s XR has a cracked case on the back. Will the trade-in still be accepted? I mean, the XR is so old that the trade-in value is less than $100 even for a phone in perfect condition.So at worst I could see us having to pay an extra $100. But will that even be possible? Should we get the phone fixed first, at a cost of about $110?

1 year ago

C2AVFirst activity

asked in Apple

Replace eSim on new iPhone from Australia

I am in Australia and have a new iPhone. AZs a result my eSim now no longer works on the new phone. I’ve looked on the website and it seems to be that I have to call the US and get a code to go through the process of getting the eSim on my new phone. Is this the only way it can be done? I can’t get into the website as it wants to send a text message to my US number and won’t allow an Aussie number.

1 year ago

Acheron_SkolfruundLearner

asked in Android

Face down sleep mode Revvl 6 Pro

Why does my Revvl 6 Pro keep turning off when I put it screen down, and how do I stop it?

1 year ago

rubynrseFirst activity

asked in Apple

No esim

Tech support had me delete all of my esims. I don’t have a QR code. What do I do.I can’t find chat on tmobile

1 year ago

allaspectsFirst activity

asked in Android

lost phone

One of my employees Lost their company cell phone. think the phone’s battery is dead. Is there any way we can track the last location of the cell phone.

1 year ago

fishtaco02First activity

asked in Android

Galaxy S21 FE can't get video calls

Can’t make a video call on my Galaxy S21 FE, unless I use a different app such as google meet or facebook messenger. Why can’t I have the video call thru the phone? If someone tries to call me on video thru the phone app; it only lets me answer on voice, video doesn’t even come up.

1 year ago

CADFirst activity

asked in Android

outbound ID

Trying to figure out how to change my outbound caller ID

1 year ago

VicenteFirst activity

asked in Device unlock

Remove T moblie lock One Plus 7t pro mclaren

Hi!! I bought my One Plus from a guy who lived in the US, I'm from Portugal and I want to update it to solve the OXYGEN 12 problem that only gives me firmware problems. When trying to update it says it is blocked with T MOBILE. How can I unlock the equipment? I bought it second hand...

1 year ago

Lexxon1First activity

asked in Apple

Battery life

How long should the battery last on a iphone 12 without using it?

1 year ago

DewflakeFirst activity

asked in Apple

iPhone 14 went haywire. Main street was enlarged and unable to select anything. Was in zoom mode. Had to reset the phone and a message came up saying phone unavailable .... 5 minutes to be able to use.

IPhone 14 went haywire within the last 30 minutes. Main screen was enlarged and unable to select anything. Was in zoom mode. Had to reset the phone. It was clocking for several minutes, then a message appeared that the phone would be available in 5 minutes.

1 year ago

mlcarey1959First activity

asked in Android

Does T-Mobile charge a fee when you pay the full price for a phone?

When I purchased a new REVVL 6x 5G phone, the sales person said, “We charge $30 when you pay the full price.” Is this true?

1 year ago

wkern74First activity

asked in Android

ZFold 4 Keep and Switch?

I’d like to utilize the Keep and Switch Promo to switch from Verizon to Tmobile, but the Zfold 4 isn’t on the list of eligible devices. I am wondering if this is because it just wasn’t updated for the zfold 4, or if there is some reason I wouldn’t be able to use the promo with my phone? It seems like the list is used to make sure phones are compatible with the Tmobile network, which the Zfold 4 would be. I just don’t want to pay it off, file for the $800 promo, and then have them tell me my phone isn’t eligible for the promo. Clarity would be appreciated!

1 year ago

Krayburn02First activity

asked in Apple

iphone 14

I’m planning on upgrading my phone… and wondered what are the main differences between the iPhone 14? I see the pro and the max the regular 14 and 14 plus…. I’ve been offered to preorder the 15… but am just not interested in that yet….. kinda want to wait on reviews and if ppl think it’s worth it…. I have the 12 mini iPhone and don’t think I’d like the 13. So the next is the 14…. I’m not understanding the difference in all 4 phones… thank you

1 year ago

Nelson _TFirst activity

asked in Apple

data and signal issues

is anyone having signal and data issues on their iphone here in the 209 area in california?

1 year ago

cnarntzFirst activity

asked in Android

Logging in the Paramount

So I have paramount through TMobile. Some time ago I set up my ROKU’s to log in and access Paramount, but now I forgot how I did that, What ID and password do I use ? It’s asking me to sign up with a new perscription.. But I already have it through tmobile.. what am I doing wrong… thanks

1 year ago

seriksenRookie

asked in Android

New phone is locked

I just got a new phone(S21). I took it to a T-Mobile store with my old phone to have the data transferred over. Everything was fine, until a little while ago, when I was going to start updating my passwords. That’s when I found out my phone was locked, and my account says that it’s not eligible to be unlocked. What can I do?

1 year ago

djarlexliveFirst activity

asked in Android

home internet

my phone connects to wifi but no internet!!!

1 year ago

OmarJs93First activity

asked in Device unlock

Unlocking of my device

Any customer service email where they can help me with unlocking a device?

1 year ago

WarbbFirst activity

asked in Apple

Adding a new phone to an Apple iWatch

My daughter has an iWatch with cellular and I’m getting her an iPhone, how can her new phone have the same number as her watch? I have tried to get the answer and also tried to added it online but the online option is for the phone to get a new number.

1 year ago

Wayne1222First activity

asked in Other Devices

hopspot

Why is my t mobile hotspot saying no signal?

1 year ago

tamilselvan.subbaiahFirst activity

asked in Android

My current plan to new plan with lower cost

1 year ago

Vinny1231Rookie

asked in Apple

I have been trying to unlock my phone for a month now.

I have met all the requirements to unlock my phone on my prepaid line. $100 refill and its been over 2 months and my phone is paid off. For some reason these T-mobile customer service workers have done nothing for me so far. I have called 10 times. Every time they tell me they submit a request and I wait 3 days and nothing happens. No e-mail or anything. I am getting furious at this point. Today I call to find out that the last 3 never submitted the request, they just notated my account thinking that will unlock my phone?! I still can’t believe no one in T-mobile knows how to do anything

1 year ago

kferaFirst activity

asked in Apple

Physical sim to eSIM

I just purchased an unlocked iPhone 15 Pro through apple’s website this morning. I currently have an iPhone XR with a physical t-mobile SIM inserted in it. Will I be able to transfer my phone number to the new phone which only uses eSIM? Can I convert my physical SIM to an eSIM in advance, before the new phone arrives? What is the easiest way to complete this process? Thank you.

1 year ago

Edwin53First activity

asked in Apple

iphone

Hi! Can I upgrade my iPhone 14 pro max to iPhone 15 pro max. When I can get it. I am now vacation be back October 3.

1 year ago

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