Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 981 Discussions
  • 4,445 Replies

981 Discussions

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magenta10597872First activity
asked in Gateways and devices

Disable secondary (5G) connection

When the Home Internet router connects to the secondary which is n71 band, I get horrible service. When the router is using only the primary, the service is good. Is there any way to disable the 5G connection? It’s strange that my 5G phone has excellent data speeds whilst the router is terrible. Perhaps it’s using a different band?

6
iTinkeralot
Pillar
2 years ago
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GalaneFirst activity
asked in Gateways and devices

Home Internet IP address madness.

I figured I could simply set the gateway IP, SSID, and password exactly the same as my old DSL modem, but nooo, first T-Mobile says my old password is too short...Is there a way to change the gateway IP address from 192.168.12.1 to 192.168.0.1? The first time I turned the gateway on and configured it, I’m certain it not only asked me for the SSID and WiFi password I wanted, and the admin password I wanted, but also the gateway IP address.I then went to my office next to my house and reconfigured my wireless repeater-bridge (thanks to the T-Mobile gateway insisting I couldn’t use the WiFi password I had been using) and I set it up to use 192.168.0.1 as its gateway and DNS server, with the SSID and password I’d assigned. I assigned the repeater-bridge the IP address 192.168.0.2 and the end IP to 254 (instead of the default 24) because I put my wired printer and media server connected to it at high numbers.Saved the settings in the repeater-bridge and my desktop (wired connection to it) h

7
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1 year ago
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saltykayakFirst activity
asked in Gateways and devices

The USB-C connection on the back of the KVD21 (Home Internet), can there be an external antenna attached?

I have the newer KVD21 internet device and have moved it to every part of my house and get a consistent 2-3 bars. Took it outside and get a consistent 3 bars.. barely good enough. Is there a way to hook up an external antenna to the KVD21.. like with the USB-C port?

12
R
9 months ago
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AschRookie
asked in Gateways and devices

TMobile 5G Router was flashed with an OpenWRT firmware by a hacker(s)

This message is for TMobile but any ideas from the community would be very helpful.I have a KVD21 5G Router from Arcadyan via T-Mobile and it's been flashed with a non-proprietary firmware from an open source website called https://openwrt.org. I've been analyzing my network traffic via the Wireshark application and the tcpdump and ss protocols in the Linux CLI. I've attached a screenshot of the Arcadyan Router showing an OpenWRT firmware interface. I can provide TMobile / Arcadyan with 30 gigabytes of network traffic capture, in any format you want, which shows CnC and DDoS traffic, some of it suggesting that a virtualization attack may be the culprit. Many of the established connections that are shown on this computer are from abuser IPs that have been reported by others, some of them hundreds of times.A few issues with the router: it does not update firmware when it is factory reset. Since the entire firmware on the router has been gutted and turned into what looks like a house full

13
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8 months ago
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JK310First activity
asked in Gateways and devices

T-Mobile 5G Home Internet & TP-Link Deco Mesh WiFi System (Deco S4)

Hi, I am considering switching over to T-Mobile 5G Home Internet, but wanted to make sure that my WiFi extender TP-Link Deco Mesh WiFi System (Deco S4) will still work with T-Mobile 5G Home Internet? https://www.amazon.com/gp/aw/d/B084GTH5LL?psc=1&ref=ppx_pop_mob_b_asin_title Any experience with this? Thank you! 

6
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4 months ago
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Kmartin1222First activity
asked in Gateways and devices

connect to Samsung smart TV

I have my gateway set up (finally) but how do I connect my Samsung TV to it to stream? I must be too old for this! I’m on the web browser but can’t see if connected to google or t mobile

1
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1 year ago
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murphyc2008Rookie
posted in Gateways and devices

sagemcom fast 5688w internet going out or losing connection

the Sagemcomm FAST 5688W that i have has been losing internet connect for a while now and it is getting worse. it has gotten to where i have to reboot the gateway daily sometimes twice a day. i spoke to someone i think last week about this problem but it have hasnt been resovled he said that he did something the gateway remotely and when i get home to unplug it for 2 min and plug it back in but it still dose the same if not worse. i also want to see about changing my NAT type to open because i am having trouble with my securety cameras and gaming system after switching to tmobile internet. thank you and i hope to be hearing from someone soon. have a great day

25
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11 months ago
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Trandel_ElentSpeaker
posted in Gateways and devices

Found a Workaround for Co-Op/Online PC Gaming

So, after doing some testing I might have found a way to play online/co-op games for the PC. We all know that for some godforsaken reason the way T-Mobile has their networking forced all through IPv6 breaks PnP, which in turn basically breaks all lobby-based co-op games. Things like the new PC game Outriders will just not connect when you try to get into a co-op match, period. Well, after testing out a few VPNs I was able to find one that worked fixed that issue. Surfshark is what I have been testing all day today and so far every game I was having issues with is now working just fine. It is $12 something a month though which is kinda bs considering we shouldn’t have to resort to something like this just to make our service from T-Mobile usable. Unfortunately at the moment, this seems to be the only option we have though as gamers.Next, I will start testing out live streaming to see if this will work as well with my Twitch channel. I will let you all know how that works. Hopefully, TM

11
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9 months ago
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SailorboyFirst activity
asked in Gateways and devices

what printer works on Tmobile 5 g internet wireless gateway

What printer will work on your 5g wireless network?  Also what do I need to connect a printer to my Samsung Flip4 phone to print emails and pdfs and other attachments like photos?  

4
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11 months ago
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brianbell7615First activity
asked in Gateways and devices

No gaming on hotspot

Given how many of these threads there are that deal with T-Mobile restricting P2P gaming on their 5G service without acknowledging that they are doing it, it might be time for a class action lawsuit. I just got told that “Tech Support” came back with a resolution super fast to my ticket. Would you believe that they think it isn’t the network, it’s not my phone, it is my computer. LOL. They won’t even acknowledge that there is an issue. All you have to do is a simple google search of “I can’t connect to discord on Tmobile 5g hotspot” and you will find pages upon pages of hits, many of them on here, the Tmobile community website. I wish I hadn’t switched from Verizon to this...

2
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1 year ago
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UserKRookie
asked in Gateways and devices

is port forwarding enabled?

It seems to me that the T-Mobile gateway (I have the 5G black square box model KVD21) does not allow for any kind of dhcp modifications but most importantly does not allow for Port forwarding.I have several ports from the outside world that I need to forward to one of my internal PCs. It does not seem like the gateway automatically forwards these ports on to my local router (using ethernet WAN to connect to my router).To me this is a massive oversight in T-Mobile's home internet rollout. Advanced users need the flexibility to set up their home network however they need to. At the very least I would have hoped that the gateway could just forward on all the traffic to my router and at my router handle it.If T-Mobile doesn't come out with a solution soon, then I am thinking it's a deal breaker and I have to cancel their service and go back to cable :( 

13
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1 year ago
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BeingFirst activity
asked in Gateways and devices

Reset WIFI password on my T M Home internet

How do I reset my password on my T home internet box? 

4
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1 year ago
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Philipjr1977First activity
posted in Gateways and devices

wifi home internet password

I have 5g gateway home internet. When trying to hook up to wifi it's asking for password. Where do I find it

9
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6 months ago
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Angus PodgornyFirst activity
posted in Gateways and devices

RJ11 Jack on Home Internet Gateway

Does anyone know if you can hook a standard phone up directly to the gateway? My Ooma won't connect to the gateway and I get nothing when I plug the phone directly into the RJ11 jack either. The Users Manual doesn't even mention the jack . 

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2 years ago
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sossFirst activity
asked in Gateways and devices

where do i find my WPA2 password? I tried connecting my MacBook and it’s asking for it

where do i find my WPA2 password? I tried connecting my MacBook to T-Mobile home wifi and it’s asking for this information 

6
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1 year ago
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tpeppersFirst activity
asked in Gateways and devices

Gateway Trouble

My wife and I became costumers of T Mobile in June. We also got internet service. As of today, August 12th, we have gotten a second gateway for internet since June. It still keeps lagging, and it still keeps going offline. What should we do? We have looked at reviews of the internet, and the internet reviews aren’t very good. We plan on keeping our phone plan. It keeps disconnecting and throwing up error code WAN002. What should we do about our internet? 

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copz1998
8 months ago
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Zubinb70Rookie
posted in Gateways and devices

Tmobile 5G Internet Gateway doesn't connect with anything old? Terrible customer service?

Bought new 5G Gateway, with great expectations from Tmobile, having been old customers of Tmobile for nearly 8 years. Wanted to change from current AT&T internet, perfectly working, only to get rid of all the wires.How difficult could it be, right?Came home to find it doesn’t connect to older Apple TV. Apple TV set-up wouldn’t give a ‘password entry’ page. Morons at “Customer Service” were of no service. Finally, went to Apple Store. Tried a new Apple TV router… connected! Technician said, old Apple TV did not have a new security protocol used perhaps in Tmobile gateway.Well, NOW, I find the thing doesn't connect Tommy printers either. DOES T-MOBILE EXPECT PEOPLE TO BUY BRAND NEW EQUIPMENT, REPLACING EVERYTHING IN THEIR HOMES TO MEET THE SECURITY PROTOCOLS DESIRED OF TMOBILE??? The gateway setting ONLY ALLOW split of 2.4G & 5G networks… NO possibility of any other setting except name!So now, I have to buy 2 new printers, just to keep on T-mobile internet?REGRETTING DECISION TO

11
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Pillar
1 year ago
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emanlolFirst activity
asked in Gateways and devices

strict nat type console

On my Ps4 certain games (call of duty games like warzone) are saying I have a strict nat type and I can’t connect to data center I already contacted the developers of the game and their telling me to contact tmobile which I already did and they said they can’t fix the issue. Anyone know Any other fixes? Port fowarding can’t work on tmobile.

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iTinkeralot
Pillar
1 year ago
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Chett49First activity
asked in Gateways and devices

2.4 ghz not showing

I've had Tmobile Internet for about 7 months now. I did not have this problem until yesterday. I moved my router to a new location to see if I could connect to devices in the basement - didn't work, so I moved the router back to its original spot. However, once I made the move my 2.4 network is no longer showing as an option to connect. Not on my android or any device. I have a 5 and 2.4 set up with different SSID Names. I need to have my phone connect to the 2.4 so I can reinstall my Wyze Cams that came disconnected after moving my router.I've seemingly tried everything - restarting phone, restarting router, resetting networks, power on, power off, even called Tmobile and was told they have to call me back Friday!! Any help would be appreciated 

14
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21 days ago
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HallcrashFirst activity
asked in Gateways and devices

SP Red Test Only

I just set up T-mobile internet, the modem/router I was sent was a KVD21, manufactured by Arcadyan Technology Corporation. The internet works fine, although I am still testing speeds when the modem is in different locations of my home. One question has arisen though: There are two wireless network SSIDs broadcasting. The one I named and use, and another named "SP Red Test Only". The Test Only wireless network cannot be connected to, when a device tries it refuses to connect. The question part is: can this be shut off? When I search around the internet, I find that this type of thing occurs with a few different wireless routers, and there are ways to turn it off on those devices, but The Arcadyan KVD21 with the T-mobile firmware does not offer this option. This type of configuration may seem harmless, but its a security risk. I don't even like to broadcast the networks SSID, which dosen't seem like I can turn that off either.(I know there are ways around that). But, now there are two SS

6
iTinkeralot
Pillar
2 years ago
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arookee1First activity
asked in Gateways and devices

how do I change my T-Mobile wifi security to WPA3?

I am getting “weak security” messages on my home wifi.  It suggests I change to WPA3.   I have no idea how to do that.  Can someone help?

3
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1 year ago
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PaulMFirst activity
asked in Gateways and devices

WIFI Channels

For the home internet service. What are the wifi channels it's operating on? 

6
iTinkeralot
Pillar
1 year ago
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jsavgaLearner
posted in Gateways and devices

T-mobile gateway with seperate router

I’m just starting out on T-Mobile home internet but didn’t want to stop using my Asus Router which is set up nicely already to handle everything in this household (both wifi and ethernet). Here’s what I did to avoid any problems. I hooked my Router’s WAN port (which use to go to my cable modem) to one of the two ethernet ports on the back of the T-Mobile Gateway. To avoid double NAT and other problems, I went to Administration on my Asus RT-AX82U and changed it from Wireless Router to Access Point. I made sure to download the Device Discovery Utility linked under Access Point before saving the change so I could get the Router IP address to log into it after the Router reboots.  Then just type the new IP into the browser to continue managing the Router.   I hope this helps anyone that simply wants to keep using their Router and it’s setup with the T-Mobile Gateway. I can’t totally disable the wifi in the T-Mobile Gateway (mine is the Sagemcom), but I switched it to 5Ghz only in the Tmob

10
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5 months ago
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MamaJohnLearner
asked in Gateways and devices

Tmibile Home Internet password

I cannot access my Tmobile internet app because it no longer recognizes my password. My smart TV lists my Tmobile wi-fi, but will not accept the password, either. Other devices are on the same wi-fi connection, including another TV.  What can I do without disconnecting everything?  The problem TV is a Samsung, and has always been connected to this wi-fi network and worked fine, until this week. I can successfully connect the Samsung to another provider that is also in my house, but prefer to keep all my devices on the Tmobile internet.

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copz1998
10 months ago
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Friday13Helper Level 1
asked in Gateways and devices

Link your phone number to your T-Mobile account

I can't get passed this step, email verification went through but phone number stuck in this step , called customer service 3 times but haven't be able to resolve this problem that seems to be a common issue to many customers.  If this problem won't get resolved before the end of test drive I may have to return the device 

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8 months ago
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