Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

  • 980 Discussions
  • 4,440 Replies

980 Discussions

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Angus65Rookie
asked in Gateways and devices

No connectivity on Canon MG3620 printer

I have tried all the suggestions for wireless set up. No go.i do not have laptop. Just IPhone an IPad. IOS message shows unsecured message when changing WP settings to suggested fixes I  do have a wireless router. My next  try. I assume the network cable connects from router to back of T mobile gateway. Not sure if the router is compatible. It’s brand new but probably old. Lyncsys E 1200.  This shouldn’t be that  difficult but  I am obviously missing something and patience is not my strong suit. Lyncsys E1200.Help! 

10
A
3 months ago
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magenta6868685First activity
asked in Gateways and devices

is there a plug and play external antenna for Sagemcom Fast 5688W Gateway

The assigned cell tower is close about 1 mile, but not a good line of sight (trees, buildings etc.) Debating should I try extenders or mesh to use speeds I have which vary from 24 to 11 download and 5 to 9 upload or look into an antenna. I am worried about trying to open modem and install leads. If I stand on a ladder outside and hold modem up I can get 4 or 5 bars. Only 3 anywhere in house/ I did use the app to locate and have tried a few other things that customer support suggests. I need this to work. I use Zoom for work and medical, can’t wait to kick Comcast to the curb, Raised my bill double $125, and will not negotiate.

10
F
9 months ago
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jsavgaLearner
posted in Gateways and devices

T-mobile gateway with seperate router

I’m just starting out on T-Mobile home internet but didn’t want to stop using my Asus Router which is set up nicely already to handle everything in this household (both wifi and ethernet). Here’s what I did to avoid any problems. I hooked my Router’s WAN port (which use to go to my cable modem) to one of the two ethernet ports on the back of the T-Mobile Gateway. To avoid double NAT and other problems, I went to Administration on my Asus RT-AX82U and changed it from Wireless Router to Access Point. I made sure to download the Device Discovery Utility linked under Access Point before saving the change so I could get the Router IP address to log into it after the Router reboots.  Then just type the new IP into the browser to continue managing the Router.   I hope this helps anyone that simply wants to keep using their Router and it’s setup with the T-Mobile Gateway. I can’t totally disable the wifi in the T-Mobile Gateway (mine is the Sagemcom), but I switched it to 5Ghz only in the Tmob

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J
4 months ago
d_w
d_w
asked in Gateways and devices

Why is the Home Internet Gateway functionality crippled?

I have Arcadyan KVD21, and while I am thoroughly impressed with the speeds from the device on the T-Mobile 5G network, I am disgusted by the lack of any ability to properly manage & (more importantly) secure this device.This trade between speed and security is insulting and offensive to me as a technologically adept Security professional, and exacerbated by the fact that T-Mobile continues to fail when tasked with protecting user account PII data.The inability to perform certain key functions completely disappoints me. Below are the primary issues and concerns, which *MUST* be resolved to keep me as a customer:Cannot perform setup / administrative tasks via wired interface. Current (internal) web interface only offers a “basic” informational portal.  Cannot completely disable (turn off) WiFi, (likely due to the above). What (few) administrative tasks that are available, requires: download & installation of a worthless “mobile app”, which also requires the device be connected to

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K
3 months ago
T
tweed7First activity
posted in Gateways and devices

Home internet and Samsung TV keeps disconnecting

Every single morning I have to restart my gateway for my Samsung smart tv to connect to the WiFi. My phone and everything else seems to stay connected and work but the TV won’t stay connected. Any ideas or should I just switch back to spectrum?

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B
4 months ago
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hhzhaoRookie
asked in Gateways and devices

KVD21 gateway dropping LAN connection or cell connection?

I have just joined T-Mobile Home Internet. For my situation, I am using Asus Mesh WiFi Router in my setup, so I have only one LAN connection to the KDV21 gateway. For only 10 days since setup, I have experienced twice the connection on the LAN port has stopped. From mobile app, the gateway showed everything as normal with good signal strength and quality. So, I am not sure the connection were dropped over cell connection, or LAN ports just stop working. Restart will resolve the issue. Since I have disabled KVD21 WiFi, I can not isolate if the dropping connection only isolated on LAN ports. Either way, just wondering if others here were also experienced dropping connection on LAN ports, or it is common to dropping on cell connection while still indicated with good connection on mobile app (as well as indicated on gateway screen. I got 4 bars all the time).

10
G
1 year ago
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ElvisfileFirst activity
asked in Gateways and devices

Connecting an Amazon FireStick to the T-Mobil Home Wifi Internet router

Connecting an Amazon FireStick to the T-Mobil Home Wifi Internet router? Can it be done.  I purchased the new T-Mobil home wifi internet, and tried connecting it, but it didn't allow me.  It would not verify my password and connect. I called T-Mobil customer service and this simply question could not be answered, since I got the tech that literally didn’t speak English. What I understood from her horrible explanation in broken English that didn’t make sense was that I needed to call Amazon and request an upgrade to connect.I was so frustrated with this poor tech support, that I figured it could not be done, so I returned the T-Mobil router and canceled the service. But now I am reading similar articles, that make it seem that you can connect a Firestick to the T-Mobil Home Internet router. PLEASE HELP, any competent people left out there, since I don’t want to be stuck with my current overpriced and horrible service internet provider (Spectrum).        

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A
10 months ago
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pixrevRookie
asked in Gateways and devices

t-mobile 5g fails to connect hp envy 5530 printer

Cannot connect T-mobile 5g gateway to hp envy 5530.Diagnostic/settings/No Filtering/FAIL.Solution: Add printer MAC address to list of permitted devices for router.  How do I do that???

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Q
4 months ago
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natalieweiFirst activity
asked in Gateways and devices

Ring Doorbell pro

I’ve tried many times but it failed to connect my Ring Doorbell Pro to T mobile 5G home.  Please let me know if anybody knows how to fix it?

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O
1 year ago
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SnooooopySpeaker
posted in Gateways and devices

Compatible Outdoor Security Camera & Lights . . . .

From your experience, which wireless outdoor security cameras with floodlights work well with T-Mobile internet and which do not?  I know from my own experience, using an indoor Panasonic window camera, that T-Mobile internet does not work as well as Cox did.  When I access the camera videos on my cell phone with the Panasonic Homehawk app, it always shows I am remotely connecting, even though I am at home, and the video playback in very slow.  Thus, I don’t want additional problems with the outdoor wireless camera I get. Plus, I prefer to get a camera without a subscription, if that makes a difference.

9
N
6 months ago
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lxpFirst activity
asked in Gateways and devices

Can't connect to work VPN using Sagemcom Fast 5688W Gateway

We got the Sagemcom Fast 5688W Gateway model for Home Internet, however, we can’t connect to the work VPN. We called customer support twice and their responses were that “we don’t provide any support to VPN”. The IT support of my company asked us to inquire about some settings and configurations to T mobile support and the response was that “this is a plug and use device. All you can see is the information on Home Internet App. We don’t know more than you do.”After some research on the community, it looks that some Firmware versions were released to specifically address the VPN issues, but it was for the Nokia gateway not the Sagemcom gateway, https://www.t-mobile.com/support/home-internet/nokia-gateway We wonder if T mobile can release similar Firmware updates to the Sagemcom gateway to address the VPN issue ASAP, such as,Resolves VPN tunnel protocols IKEv2/L2TP/IPSec Improves known issues: Cisco AnyConnect VPN; GlobalProtect VPN connection issues; Degraded experience

9
J
2 months ago
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TucsonJimRookie
posted in Gateways and devices

New gateway coming see tmo.report

There is a description of the new gateway which will be coming soon.  We can hope it works better than the “trashcan”

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MisterK
1 year ago
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MamaJohnLearner
asked in Gateways and devices

Tmibile Home Internet password

I cannot access my Tmobile internet app because it no longer recognizes my password. My smart TV lists my Tmobile wi-fi, but will not accept the password, either. Other devices are on the same wi-fi connection, including another TV.  What can I do without disconnecting everything?  The problem TV is a Samsung, and has always been connected to this wi-fi network and worked fine, until this week. I can successfully connect the Samsung to another provider that is also in my house, but prefer to keep all my devices on the Tmobile internet.

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copz1998
10 months ago
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Philipjr1977First activity
posted in Gateways and devices

wifi home internet password

I have 5g gateway home internet. When trying to hook up to wifi it's asking for password. Where do I find it

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H
6 months ago
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Tank42First activity
asked in Gateways and devices

Devices only see 5GHZ router - Need to see 2,4ghz also

All my devices only see my 5ghz T-Mobile gateway.  I’d like to add smart bulbs that require 2.4ghz. Solution? 

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D
9 months ago
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danchoFirst activity
asked in Gateways and devices

Why do my SharePoint links and files not open? (on T-Mobile 5G Home Internet)

I'm having issues with some Microsoft Office services, e.g., SharePoint and Teams files. Started around 2022-06-15.This is on my T-Mobile 5G Home Internet- Issue: Most of the times I try to open a SharePoint link (Excel, PowerPoint) in a browser (on my laptop, on my home network), it can't find the page. Sometimes after 3 refreshes (F5 button), I get the file, and sometimes not.- Issue: Sometimes when I try to open a MS Office file in a native app (Excel, PowerPoint), it tells me the login isn't working.- Issue: Often when I try to open the Files tab inside a team channel in the MS Teams app, it tells me it can’t connect.- Works well: On another network (same laptop, same apps, same account, but via the phone's hotspot or via a public WiFi).- Works well: On another device (same T-Mobile 5G home internet, but on my phone).- Works well: On another account (same laptop, same T-Mobile 5G home internet, but my personal Microsoft Office account).... This is surprisingly specific to my work l

9
J
11 months ago
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PTNETWORKFirst activity
asked in Gateways and devices

How do I change the IP to other IP than 192.168.12.x?

I have an existing TPLINK AX11000 router that is setup with the 192.168.10.x network with a bunch of IOT devices in that subnet (static and dynamic addresses).  I am able to plug the Tmobile 5G gateway into the WAN port of my existing router and everything works as is.  (with Tmobile as the WAN network at 192.168.12.x)However, all wifi and hardwired connections behind  my AX11000 router are at least 50% slower than devices that are connected directly to the Tmobile 5G gateway. Not sure if it is a double NAT latency that caused this.Is there a way to change the IP on the Tmobile 5G gateway to use 192.168.10.x so I can modify my router to be switch/access point so they are on the same internal network.  it will be too cumbersome to change my internal devices to be on the 192.168.12.x and change my internal router to match.   

9
W
2 months ago
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Zach HSpeaker
posted in Gateways and devices

T mobile tech support is just incredible

I had to call 4 times today (all to 844-275-9310) with my new 5G Gateway.First call at 12:01 (22 min) because my new gateway wont connect despite of my cell phone saying it was “activated” (and only after like 12 times).  The guy never tried to activate my new sim but told me to move the old sim card from LTE to the new one and it worked… for 3 hours. I called again at 3:59 (16 min) and the lady says I should move the new sim card back to the new gateway which I did not want to do. She then, instead of activating my gateway SIM, inactivated my cell phone! My call was dropped in the middle with my phone saying “sim card not found”. I tried rebooting my phone, reinserting my sim card and no help.  I swapped the sim cards between the new and old gateway and neither would work. It appears someone inactivated my old wifi sim card after 3 hours of use and new one was not yet fully activated (despite the phone app saying it was). had to call again using my wife’s cell (imaging if I donot have

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F
Pillar
1 year ago
0
00millsyFirst activity
asked in Gateways and devices

Help! Firestick never sees the 5Ghz network

Due to some of my connected devices only working on 2.4Ghz wifi (Lifx light bulbs FYI), I had to split my Tmo Home Internet network into separate 2.4 and 5 Ghz networks, which the admin tool made simple! Unfortunately, none of my Amazon Firesticks can “see” the 5 Ghz network when i scan. They only find the 2.4. Every other device can find them both, but not my fire sticks - both of which are within 15 feet of the router. These are the devices I MOST WANT to find the faster 5GHz network, cuz ya know- streaming. I’ve read that if you change the 5GHZ WiFi channel to a channel between 36 to 48 or 149 to 165, the firestick should connect to it, but I cannot figure out how to do that. Is this possible or is their another solution?

9
Z
2 years ago
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Jeff0252First activity
posted in Gateways and devices

Synology NAS connection

Just got my new T-Mobile internet router 3 days ago. Started moving things around to use it.Everything seems to work, BUT, when I moved my Synology NAS over to the new network, I can’tconnect to it. I think I need to port #5000 and #5001 to access it.Any idea’s if this can even be done?  Can’t find anywhere in the router where that even might be a consideration. 

9
O
11 months ago
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GrumpyGogsFirst activity
asked in Gateways and devices

Is there anyway to use a separate Wifi mesh router (eg an Orbi) with the new TMO-G4SE

I’m in my 14 day free trial.  I’d like to replace my cox modem with Tmobile’s unit feeding into my Orbi mesh network router.  From what I can see and have read TMobile app won’t let you turn of the router functionality to just use it as a modem.  Correct? I’ve read some suggestions to use the T-Mobile box as-is and just connect it to an external router using Ethernet.  Anyone here doing this for awhile without issue?  Don’t things get messed up with the external router and T-Mobile router allocating DHCP addresses? Saw another suggestion to use the setup above, but rename the T-Mobile Wi-Fi network different than the external router Wi-Fi network and only connect to the external router Wi-Fi.  Any doing this without an issue?Thank you for your time and experience…

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S
1 month ago
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MarloFirst activity
asked in Gateways and devices

Home Internet '''router'''?

The salesperson at the store called this a 5G router, so I asked if it had a firewall that could be managed by the customer, she punted to the store manager, he said it had a firewall and a vpn and yes I can configure them myself. I was impressed and went for it.Now I’ve read the manual and played with the web GUI, and found nothing about basic router features to provide security or even routing. I guess these features could be included and just not visible, accessible or configurable by the user, but that makes it hard to know what it might or might not be doing to provide even a minimally safe home network.Of course I could just use the tower as an oversized cellular modem, treat the LAN port as unsafe and connect it to a separate firewall, vpn and wifi router, but that’s definitely not what they said at the store!Am I missing something, and does anyone feel OK about connecting all their networked gear straight into this thing?Thanks for comments... 

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J
1 year ago
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pcb152First activity
asked in Gateways and devices

Liftmaster Connection Issue

I can not get my Liftmaster garage door to connect to my T-Mobile Home internet.  Is anyone else having this issue.  I have reset the garage door opener and still having issues since turning on internet.  From what I can tell the router is not letting the opener connect.

9
D
25 days ago
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DCostNovice
posted in Gateways and devices

why so slow???

Why are my internet speeds so embarrassingly slow??? Tech tickets, trouble shooting, excuses, everything other than a fix. I’m not talking slightly slow, I’m talking dead in the water to even watch standard def TV. I have speed test data and T-Mobile has no interest in seeing them.  

9
R
2 days ago
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d000dFirst activity
asked in Gateways and devices

How do I connect my router to the T-Mobile LTE Wi-Fi Gateway?

My old setup consisted of a cable modem connected to a router. I would like to continue using my router (and  mesh router system that I plan to upgrade to in the very near future). How do I connect a router to the T-Mobile LTE Wi-Fi Gateway? Is it possible?I’ve tried turning of Wi-Fi in the gateway and have connected one of the ethernet ports on the back of the gateway to the WAN port on my router, but I cannot connect to the internet. Are there settings that need to be changed? Or, is it just not possible?

8
C
3 years ago
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