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Replies posted by Cali Cat

387 Replies

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AemaRookie

asked in Accounts & Services

Costco Problems Activating New Line Grandfathered Plan

Actually the BYOD promo worked. And T Mo said the BOGO is eligible too. But yes I will check to make sure that my plan wasn’t changed. Please report back. I thought grandfathered plans were not eligible to add lines since those plans are no longer available. If you managed to get lines added without altering your grandfathered plan, I would definitely like to know how.

1 year ago

shardyFirst activity

asked in Troubleshooting

Why is my internet data usage high when not home?

There are many things that can take up large data usage if you set them up to automatically update software/firmware. For example, just one automatic os update for your PC can take 10+ GB. If you have multiple PCs, then they will each take up the same amount of data. Another example - Microsoft Office automatic update can take 1 GB or more per PC. Keep in mind that even if you have updates configured to where you manually accept the update, the update package itself may have already been downloaded in the background.

10 months ago

marshal642First activity

asked in Troubleshooting

JonSnowFirst activity

asked in Apple

Is iPhone from magenta plan sim locked?

If you get the promotional trade in, yes your phone will be locked to TMO. After 40 days you can unlock by paying the full balance of your new phone. No, you cannot have a foreign phone number assigned to your TMO line.

1 year ago

susieoregonFirst activity

posted in Accounts & Services

Tmobile had a data breach in August 2021 and now my SSN has been found on the dark web

SSN is used to positively identify the customer and to also run a credit check for financing.

5 months ago

jhawkFirst activity

asked in Accounts & Services

Never recieved all of the money back on returned phone and airpods..

Sorry to hear about your bad experience. For future reference, you can set up a vacation hold on FEDEX at no charge, up to 2 weeks where all FEDEX deliveries will be held then delivered upon your return. I just did this and all my deliveries scheduled for last week are getting delivered today.

1 year ago

Loadhauler1First activity

asked in Coverage & Signal

Starlink subscription

Who “told” you this?Here are the facts:Starlink partnership was announced a few months ago but this will be offered sometime next year or later. You can’t sign up now and even if you could, there is no “you have to use Starlink” requirement for internet. You can opt for onboard wifi access on your cruise. However, don’t use your cell voice as it is extremely expensive. Wifi calling may or may not work so best to ask Royal Caribbean to make sure and also understand what your fees will be.

1 year ago

OmarMohamedFirst activity

asked in Device unlock

Unlocking A Tablet

If the website you used to purchase the tablet described it as “unlocked” I would look into returning the tablet since it is locked to Tmobile. If you find a 3rd party that can unlock your tablet, there is a fee for that.

1 year ago

Aruba1GirlFirst activity

asked in Accounts & Services

Debit refund card

I would call TMO support at 611 and ask them. They should be able to tell you the URL to check your balance, but may need your login credentials reset if you don’t remember them.

8 months ago

Loadhauler1First activity

asked in Coverage & Signal

Starlink subscription

This came from the Vroom representative on the cruise ship as a reason why the T-Mobile phones will NOT connect to the ship wifi and AT&T connect. I think they meant the cruise ship’s cellular service. For that, they will scan your SIM card and if they are telling you TMO SIM cards won’t work then they can filter those out. However, for wifi internet service there is no connection to the SIM card so you should be fine connecting to that. Simply turn off the cell service on your TMO device. This is good practice anyway.

1 year ago

digitaldarylFirst activity

asked in Troubleshooting

Netflix no longer streaming

I have the KDV21 but using an Asus mesh with DHCP (double NAT) and Cloudfare DNS. No issues with Netflix on Apple TV 4K, iPhones, iPads, and MacBooks. I also have a Android 10 DAP that works fine too.

1 year ago

digitaldarylFirst activity

asked in Troubleshooting

Netflix no longer streaming

It is an odd issue and hard to nail down. I have the Nokia as I stated and it works for me here and I do have Cloud Flare set on my MacBook Pro for DNS. Yes, no issue here for me. I don’t run an additional router or any extenders. I have been trying to see if there are some hard clues. The packet captures where the HTTPS fails authentication for two different users seemed like a good start. Still I think there are more common datapoints that are not recorded. Almost need a laundry list of variables to look for common elements to pull it all apart. I still can’t seem to ignore the two users that have the packet captures showing the issue with HTTPS. If the session authentication fails then of course the mission fails. Why, what is the trigger? Personally, I think it’s a caused by using TMO router’s default DNS. When I first used the TMO router as a stand alone, I had random connectivity issues (not all websites and not all devices). That all went away when I changed to Cloud Flare DN

1 year ago

amolleFirst activity

asked in Accounts & Services

I upgraded the wrong line, I'm not sure what to do

People swap SIM cards between lines frequently to take advantage of upgrade promotions. The lines are tied to the SIM and not the phone. Since you have an eSIM, I would contact TMO support at 611 and ask them how this is done. If the other phone you want to swap is also an iPhone, you can probably get better support from Apple directly on how to swap SIMs.

1 year ago

bocaboy2591Helper Level 3

asked in Gateways and devices

Full configuration of DHCP and other network services

At present there are no settings other than Wifi and login. Furthermore, those basic settings are now only available via the mobile app as there is no web Ui for the KVD21. You can still add your external router and enable DHCP like normal but you will have two NAT layers. While there is nothing wrong with that some applications do not work well with “double NAT”. You can always try it and if you experience issues, your only option would be to switch your external router to Access Point mode which uses the TMO router’s DHCP.

1 year ago

KevgeeFirst activity

asked in Apple

apple watch ultra on tmobile

Apple Watches are not locked to a carrier like phones but they are locked to your geographic region. As long as your cousin is in the same country it should be fine. As far as your payment plan, you should ask TMO support if you need to pay off.

1 year ago

dborjaLearner

asked in Coverage & Signal

Coverage on Royal Princess cruise?

Simple - while onboard, disable cell and only use wifi (assuming you are ok paying for wifi). On dry land enable and use TMO roaming as long as your plan includes it.

1 year ago

WineCyclerFirst activity

asked in Gateways and devices

Dynamic = IP address changing issues

If you go with Youtube TV it works fine because you use your smartphone’s GPS to confirm geolocation for your streaming app (Apple TV, Roku, etc.)

1 year ago

WineCyclerFirst activity

asked in Gateways and devices

Dynamic = IP address changing issues

Searched the web and apparently YouTube tv customers are also loosing location and live local news on T-Mobil internet. Not sure if using a T-Mobil I-phone to watch apps on my Apple TV is the answer. I assume you would have to hdmi connect or screen mirroring? I am using Apple TV and prior to that Fire Stick. When installing Youtube TV app, you login and app will ask you to open the Youtube TV app on your smartphone so it can use GPS toglet local channels. Youtube TV app for streaming devices does not use you public IP for geolocation, you have to use a smartphone during installation. I’ve used Youtube TV this way for over a year with no issues and I have it in two homes and both get their respective local channels.

1 year ago

arvindjoshiRookie

asked in Troubleshooting

Internet gateway

Will the internet gateway support my current land line. At present the land line works fine through Optimum cable modem, will it work through T-Mobile internet gateway. No, there is no phone jack on the TMO internet gateway. If you want to keep your current home “land line”, you will need to buy a VOIP device like Ooma or Magic Jack along with their monthly fees.Of course you could just cancel your home land line altogether and save a few bucks a month.

1 year ago

4805591205

asked in Troubleshooting

Arcadyan KVD21 Gateway slow download speed

I recently got an Arcadyan KVD21 Gateway on a new T-Mobile home internet line and my download speed constantly below 100 Mbps, whereas on my Nokia Gateway on another T-Mobile home internet line, it’s usually over 360 Mbps. Both lines are in same location. I am getting N41 band on both Gateway. Any tips to troubleshoot the issue? Is the Nokia Gateway better over Arcadyn ? Thanks If your question is purely on data speeds, there are minor variances with the models but the service itself fluctuates too much to draw any conclusions. However, it should not be a 3x difference as you describe. It’s possible that your KDV21 is not functioning correctly.Just to be sure when you say “connected to N41” did you confirm that at the exact same time you tested the data speed? All TMO gateways will switch between N71 and N41 randomly throughout the day depending on signal strength and tower congestion. If you get 300+ on Nokia via N41, you should get similar on KDV21. Lastly your LTE band makes a d

6 months ago

vickiveil001First activity

asked in Accounts & Services

Pay off Device

Where is the tab to pay off device, I want to bring my monthly bill down, by paying off what is owed on my device. Just to be sure - do you have any monthly promotional credits tied to your monthly equipment charge? If you do, I would call TMO support and confirm the promotional credits will continue with payoff and then payoff the balance while you are on the phone with them. If you don’t have any credits left, then yes, you can pay any amount on top of minimum monthly charge online as @gramps28 stated.

1 year ago

BeingConfusingIsNotASolutionFirst activity

posted in Accounts & Services

Trade-in offer costed me more?

I had this same question with a similar promotion (slightly different numbers, but the same issue). In my case: iPhone 11 trade in valued at $190. New (“free”) iPhone 13 costing $800. So $800-$190 credit was $610 remaining, which over 24 months came to a $25 credit each month. That left $8 each month, which was billed to me. That all made sense when phrased that way. But here’s where I was getting confused: If I received $190 initially but also end up paying $190 over 24 months, wasn’t that a wash? So I didn’t receive 190 (whether it paid my bill or my equipment is irrelevant) if I ended up paying 190. 0 + 190 - 190 still equals 0, whenever and however the 190 was applied or charged. So then my credit was really just the $610 ($25 monthly x 24 months). Then I (think) finally figured out where the confusion came in: the promotion is not a free iPhone PLUS the fair market value of the phone. You don’t actually get to pocket the fair market value of the phone AND get the full price of

1 year ago

rgostlFirst activity

asked in Troubleshooting

T-Mobile Home Internet - seasonal suspension

I personally have not tried taking my TMO router with me to another location. I was under the assumption it is tied to your activated location since it has built in GPS. if other’s on this thread are saying otherwise, it’s worth a try once to see if it works. Assuming yes, you could always try to buy your own TMO router on eBay or Amazon for you seasonal home and just take the sim card with you when you change locations. I know sim swapping works because when TMO sent me a Arcadyan router to replace my Nokia, all I had to do was insert my Nokia sim into the Arcadyan and I was up and running.Disclaimer - I am not telling you this will work, but only suggesting a possibility. You would assume the risk of buying a TMO gateway and not working as you need it, but also not able to return the gateway for a refund. Please try at your own risk.

1 year ago

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