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kittymama1213First activity

asked in Accounts & Services

How to port out of family plan and change to individual plan

What should I do if I want to leave a current family plan I am in and change to a individual plan?I am not the primary account holder for this family plan so does the primary account holder need to do anything or I can just port out on my own?

1 month ago

dezdigiFirst activity

asked in Accounts & Services

Visual Voicemail Not Working Due to Pin Entry Issue

I have recently switched to Tmobile and found that my Voicemail was still being recorded after a missed call, but I couldn't access any of the voicemail messages. I just downloaded Visual Voicemail, and the app asked me to enter a new pin number after downloading. The app yielded a message stating that my pin could not be updated when I entered a number combination, and also provided a separate message stating that my phone number could not be used when I entered the last 4 digits of my number. The app provides instruction that the number #793# can be entered to return the pin to the last 4 digits of the user's phone number, but this is not possible as there is no means to enter the # character from the keyboard provided, and the # character cannot be pasted into the pin field. Please advise.

1 month ago

magenta7007489First activity

asked in Accounts & Services

How to activate a new simcard?

Hi,I have a new sim card and one tmobile activation code. How I can to activate it? I can't find a special link on the tmobile.com.

3 months ago

pbrunnenFirst activity

asked in Accounts & Services

Can't download bill anymore!

Hello.Disgruntled customer here...Since the website redesign I can no longer download my bill. When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file. WTF is up with this??To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.Completely useless... So, now I'm here. Maybe someone can fix?-Peter.

7 months ago

jgellockFirst activity

asked in Accounts & Services

Service access denied texting error

Hey everyone -So Google is trying to verify my account, but when they send me a text, I see an auto response with "Service access denied". The text is from the number 244444. I don't have content blocking as far as I can tell. Anyone know what might be causing this?Thanks!Josh

8 months ago

magenta5663980First activity

asked in Apple

A website I visit is blocked by network operator

The website is dlisted.comT-mobile won't let me visit this website.How do I regain access? get t mobile to unblock this site?

9 months ago

kcshay4everFirst activity

asked in Accounts & Services

How to put others up for authorization on account

how I set up authorizations for others on my account?

11 months ago

adllc1994First activity

asked in Android

Decreasing number of rings

How to decrease number of rings before it goes to voice mail on my Galaxy 9+. From what I read it needs some codes and I tried what was suggested but no results. I also get a error message 804. Thanks.

1 year ago

mausmangFirst activity

asked in Coverage & Signal

Unlocked phones

I am having some issues with unlocked phones. I have several of devices and none of the work properly on T-Mobile. When I call support they basically blow me off because I am not using a T-Mobile branded handset. They also assume that when you say "unlocked" phone that you have taken another carriers phone and had it SIM unlocked and are taking the phone from another carrier to T-Mobile. What support also does not seem to get is that there is a wide variety of factory unlocked phones that are designed for the North American GSM frequencies and some of these phones actually have features such as Band 12, VOLTE and WiFi calling. 2 phones I am having trouble with specifically are the BLU R1 HD and the Alcatel Pixi4 (5). The BLU does not support Band 12/Volte. The Alcatel does support Band 12.Volte. The Alcatel seems to work fine when it is on a 4G LTE single and the VOLTE indicator is lit. When these phones are showing that they are on a 4G signal, when you call the phone,the phone

1 year ago

geezer6174957First activity

asked in Accounts & Services

Web site won't let me add a payment method

I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manage Payment Options. I briefly see a Visa logo and Edit/Remove links for my current credit card, however the page immediately refreshes and takes me back to the main account overview page. So, from the overview page, I tried selecting the REFILL ACCOUNT button in the My Account Status section. That takes me to a page with options to Fund Your Account. There I clicked Use A Credit Card. Same thing. I briefly see a page with some credit card information and it immediately refreshes and takes me back to the account overview page. Finally, I clicked on View/Edit for the Auto-Pay Settings on the account overview page. Same thing... auto-refresh back to the beginning. It seems that this is happening because I'm a pre-paid customer. I'm at a loss to understand why they would prevent pre-paid users f

1 year ago

magentax9First activity

asked in Accounts & Services

How do I redeem Netflix on us if I have an existing Netflix account

This isn't as clearly documented as it probably should be. I have a Netflix account. I have an eligible T-Mobile plan for "Netflix on Us". What is the entire process, soup to nuts, on 1) enabling this feature on T-Mobile, and 2) updating my existing Netflix account to that I get the $8.99 credit from T-Mobile, per month.Many thanks for any accurate, detailed information!

1 year ago

watkins.trinaFirst activity

asked in Android

Camera not working

I wanted to know if anyone experience their rear facing camera not working. My camera all of a sudden stop working and my front face camera work but the pictures come out upside down. I did a master reset on my phone three times and my camera still isn't working. I was wondering if anyone had this problem and if so how did u fix this problem.

1 year ago

magenta5850957First activity

asked in Accounts & Services

splitting the accounts

4 lines on account, me and my wife and 2 kids. I want to change this one account into two separate accounts. on one account me and my wife on the other both kids? How can I separate the accounts?

1 year ago

scueva92First activity

asked in Accounts & Services

Text message logs

How can I access my text message logs for specific dates from specific phone numbers.

1 year ago

alexsharveyFirst activity

asked in Accounts & Services

T mobile paramount plus promotion code

Where do I get a promotion code? it seems like a sea of dead links and none of their data entry sections go anywhere, but it says I need a promotion code to go anywhere

1 year ago

rkang52First activity

asked in Accounts & Services

Voicemail not acknowledging pin entry

Whenever I try to access my voicemail I am able to call the voicemail and it asks me to enter my pin and then press #. However, every time I try, it does not seem to acknowledge me entering my password or pressing pound and continuously requests my pin until it just disconnects. I have tried this while on wi-fi and not on wi-fi and still have the issue. Please help!!!

1 year ago

wadechienFirst activity

asked in Accounts & Services

I use T-mobile one, and apply for Auto-pay, why I didn't get $5 discount?

I noticed this morning the auto-pay transaction is done with a message say so, however what I've been told once I setup my auto-pay, I will get a $5 discount per line, why did T-mobile still charge me for $75?

2 years ago

magenta2524758First activity

asked in Accounts & Services

Bill Statement

I need the most recent bill statement to be print in my computer. Thanks

2 years ago

alexereyesFirst activity

asked in SyncUP and IoT

Alcatel Linkzone not working/connecting

I have this black alcatel link zone that was working. the 1st 2 lights are on and the 4th is for the battery the 3rd used to light up and now it doesnt and for some reason my wifi is not working anymore. The 3rd icon is an envelope and it doesnt light up. I have tried everything. It is paid, it is updated, i have reset it, and it has been restarted what can i do?

2 years ago

mnikatorrFirst activity

asked in Accounts & Services

Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

I am trying to send a text to a 5 digit number and i get a response, "Services Access Denied", Why?

2 years ago

magenta6856122First activity

asked in Accounts & Services

More than one authorized user

It is exceptionally frustrating to not be able to make changes on an account where I am the owner. My husband and I are on the account. As well as our children. There is absolutely NO reason we can not have 2 authorized people On the account. Every single time I need to make changes on the account I have to have a code sent to my husbands phone, call him at work, then make the changes. No matter how much or often we have told you guys there are two full fledged adults on the line. We don’t need or want your protection from ourselves. Please change this. We have called numerous times on this issue. Each time being ”warned” that this other authorized user can make changes to the account. Then asking if we are absolutely SURE we want this? Of course we are sure. Then they say they have changed it. Then you try to do something and nope. Not an authorized user. So annoying. Just let people decide for themselves what kind of security they want. I’d prefer to never have to be sent a code...au

2 years ago

storkfhFirst activity

asked in Android

Galaxy s8+ crackling speakers??

My S8+ recently started making a loud crackling noise. I didn't drop it or get it wet. I know it isn't a hardware issue, because I can open certain apps and hear the crackling even when the volume is all the way down. It mainly happens with videos on Facebook or videos on Snapchat. I've tried the speaker cleaners on youtube, but those didn't work. Also, I just installed the latest software updates and all my apps are up to date. Any ideas?

2 years ago

jorsatFirst activity

asked in Accounts & Services

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