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LetsBhappyFirst activity

asked in Coverage & Signal

wi fi settings moto g power 2021

I’m 21 days new to t-mobile, and have had numerous issues with them, some have been resolved. Has anyone else had trouble with the wifi not connecting on the moto g power 2021. I was having Other issues and t-mobile tech support had me hit the reset wifi, mobile & bluetooth setting, it resolved that issue. But now I can NOT connect to the wifi, and they are telling me it’s my phone not them.

2 years ago

oiler_headFirst activity

asked in Other Devices

4g LTE Cellspot

My cellspot is hissing (fan noise) and won’t connect to anything. The power and the Internet are only flashing (green and yellow respectively). All the other lights are off. I have hit the reset button (maybe a little over an hour ago) but no go. Its been like this all weekend.I need the cellspot as I only get 1 bar in the house. Had this device since 2018 and its been flawless until now.Suggestions?

2 years ago

Tiana MercedesFirst activity

asked in Accounts & Services

account recovery help with lost phone

My phone is lost, and it was under Sprint before the merge. I cannot recovery my email and the cloud connected to it for my pictures, so I need help.

2 years ago

MarkAllisonMcFirst activity

asked in Coverage & Signal

What Happened to T-Mobile Home Internet

I switched from Comcast to T-Mobile 18 months ago. It was awesome at first. I am so close to the tower I can see the red blinking light from my front door. Upstairs I had close to 900MB down and solid 55 up. Now is is lucky if I get 30 down. But that’s not the big issue. It constantly goes offline and completly drops the connection. I know these becuase I get messages from my cameras and smart devices. My wife works from home as she said it is really bad this week. Well school is on break so the tower is probably being blasted from kids gaming and streaming. I called TM and they said it is due to congestion on the network. I replyed you mean TM over subscribed their towers. I will fiber would come in our area. May need to try StarLink.

7 months ago

Zooman009First activity

asked in Apple

Blacklisted by Verizon??

I'm really not sure what to put in here...I would also like to preface this with the fact that I'm actually a T-mobile customer.I got an iPhone when I turned 14 and since then I have been unable to SMS message anyone on the Verizon network. I'm now 21 and it's been a big issue over the last 7 years. Luckily I have been able to message ios users because message runs over data rather than traditional SMS protocol. Generally, I have been able to use other messaging apps for group messages with Android users on the Verizon network.It behaves awfully weird too. I can receive messages from Android Verizon users, but I can't send texts to them. I can. however, send images and videos to them. Because of this, I have been screenshotting and cropping many messages that I want to send to these people.Also, this applies to LITERALLY ANYONE on the Verizon network. Including Xfinity mobile, Gabb wireless, and others like them.Before you go crazy in the comments, here's what I've tried.Talk to T-Mobi

10 months ago

uigeqaitukerekFirst activity

asked in Accounts & Services

Plan for 2 weeks

I need a help with finding appropriate plans just for 2 weeks, what should I do? I do not want to pay another fee for 3 months plan at another operator. Thank you!

1 year ago

GrigRookie

asked in Coverage & Signal

Magenta MAX Military question

does Magenta MAX Military provide unlimited high speed data in Poland?Thank you

1 year ago

JeffBFirst activity

asked in Android

Galaxy S21 5G wont reboot after software update

I received a T-Mobile software update today (July 27) for my Galaxy S21 5G. It started the update process but now wont reboot, in fact, the phone won’t even power on.

1 year ago

MaryhaddalambFirst activity

asked in Apple

Transcripts

How can I get transcripts of past texts?

2 years ago

LemmasFirst activity

asked in Accounts & Services

Why are the "add-ons" different prices for the 6 different lines in my account?

I have 6 lines in my account the add-ons are all different options and pricing for each one. I am trying to figure out why the discrepancy?3 have Unlimited data and Mobile Hotspot for FREE1 has SC 6GB Data & SMHS for $151 has just the 4GB High-Speed Data for FREE1 doesn’t have any options for add-onsWhy aren’t they all the same?

11 months ago

RboleynFirst activity

asked in Troubleshooting

location

I want to be able to change the city my internet chose. It automatically selected Dallas Texas when we hooked it up. That's not local for me. How can I change that with the gateway 5g tower? I'd like to be able to watch my local news not 500 miles away!

1 year ago

BreDee87First activity

asked in Coverage & Signal

Cellular Data not working-even changed phones

My kids were given Moto G Pure phones last year in Sept. As of the beginning of this year for no particular reason the cellular data we pay for is spotty at best, but mostly doesn’t work. My husband and I have Pixel 4a and Pixel 5 - no issues.My son’s Pure crapped out a few weeks back and we switched his SIM card into an old Pixel 3 was had as a back up, and STILL no data.Any ideas why this is happening?(FYI, past 10 years we’ve lived - and still live - right on Lake Michigan, but have never had data issues like this with any carrier)

1 year ago

Johnsmo66First activity

asked in International

International Roaming on or off??

My son is traveling in the Mediterranean on a Navy Supply ship. It's not a cruise ship with it's own network. He could pick up different countries as he goes, but let's say Greece and Italy. Both of them are in the 215 country list. He has the Global Plus 15 GB travel plan that should be 15 GB data and unlimited calls and text messages. Does Data Roaming have to be on or off? I've gotten multiple different answers when calling T-Mobile! Very frustrating! Thank you for the help!

5 months ago

MrFarshayFirst activity

asked in Accounts & Services

In Store Reps. make their own rules

So first let me start off by saying I do love T-Mobile. My bills never been lower and the service is great. Over the last fifteen years I have also used Verizon and Sprint & T-Mobile is by far the best. But one thing that continues to happen without any real way of fixing the problem would be that the in store reps. Say whatever they want to make a deal, straight up lie and then months later you are stuck with a messed up bill shelling out all sorts of money trying to sort the problem. Example: on BlackFriday I went to T-Mobile. My current bill was Magenta, 2 phones with unlimited talk & text paying $130 per month. My daughter wanted a phone so I spoke with a rep. we went over options for quite awhile and landed on an IPhone 12. Being Black Friday he told me the phone would be 50% off and that nothing needed to change with my bill at all other than this would be an $11 to $15 extra per month making my bill no now $145 per month. I agreed and asked multiple times of anything els

1 year ago

DAGFirst activity

asked in Coverage & Signal

Erratic signal

Kimber & Wendy in Newbury Park, CA. Typically get 4.5 mbs down and 1.25 mbs up on 4G LTE. Coverage map says I should get 5G at least. Lately, signal has been non-existent for extended periods of time...1-2 hours, sometimes more. Signal is bad anyway as there are hills between me and the towers at Borchard Park and over near Borchard and Michael. Any chance of getting a better signal? Try putting a tower in Kimber Park or on the American Water water tank site in the Portrero Open Space. I have a Google Pixel 7 Pro so the phone souldn’t be an issue.

5 months ago

HateThisALotFirst activity

asked in Accounts & Services

TMobile Lies Once Again

My last bill was $86 (2 lines). Current bill: $146 with three lines. I was told by some lying TMobile "worker" that the cost of the 3rd line was $20 a month....soo......WTF?

1 year ago

groundedFirst activity

asked in Gateways and devices

vpn

I am thinking about getting a vpn. I have the black gateway for the home internet. Are there any connectivity issues

1 month ago

GermanoFirst activity

asked in Accounts & Services

How long is prepaid number reachable

I am travelling next to the US in the next days and I will have recurring travels every 2 or 3 months. I am trying to understand if I can use the same T-Mobile Sim card during my trips, just topping it up for the stays. How long will a card active when I am not toping up? Could I keep the card on to receive texts when I am abroad?

1 year ago

TonyVFirst activity

asked in Android

Wi-Fi calling Galaxy S7

I have an AT&T S7 that has been unlocked and currently on T-Mobile network. The problem is I can not figure out how to connect the Wi-Fi calling as the tab is not highlighted. Is this a normal thing for phone from other carriers that have been unlocked ? Sort of like a penalty for switching.Thanks

2 years ago

JimkinazFirst activity

asked in Troubleshooting

Close Verizon Tower Interferes

We have 3 bars on out T-Mobile 5G Gateway but our devices display no Internet connection. A Verizon tower is very close to out location and is interfering with T-Mobile. We have moved the gateway all over the place, turned off and restarted all devices a number of times. Has anyone solved this problem?

1 year ago

gilitarFirst activity

asked in Coverage & Signal

Tower keeps dropping - all lines and devices impacted

The tower that serves my home keeps going down. This is a reoccurring issue every few months. The current episode is at 5 days now! How can a major carrier allow this to continue!? What gives and why is it taking so long to address?

1 year ago

rebelheart wolf

asked in Accounts & Services

online ordering and trade ins

If I order a phone on line, and have it sent to my local store, can i still get my trade in for my old phone and have them transfer all my data to the new phone? I would like to upgrade to an iphone but my local store says they do not have them in stock, nor know when they will get any. I know the exact phone i want, but would like to still get my trade in, and data transfer so i thought it would be easier and better just to get it online and have it sent to the store and pick it up there. Thank you.

2 years ago

RickochetFirst activity

asked in Plans and Service

Bait and switch pricing

7 months ago

KenPatFirst activity

asked in Accounts & Services

Rebate

Hello Everyone,I switched over to T-Mobile in April and was informed that I would get a rebate. I did the smart and switch program. It is now April and I have not received the rebate. I have gone to the store and was told I would be getting a rebate of about $800 approximately. The representative showed me on the T-Mobile website/screen that the rebate was it process, and I should have answer in a couple of days. That was in June. It is now July and still no rebate. I went back to the store and the representative submitted the information again. I had to take the old bill from At&t and pay the TMobile Bill before they could resubmit. I did not pay the T-Mobile bill because I had not received my rebate. Now they are telling me that the rebate has been reduced and to wait 6 to 8 weeks. This has been going on since April.Is T-Mobile this unorganized and does not take care of their customers? I do not want the balance owed to AT& T to go to collections. Has anyone else

1 year ago

TribeBuckeyeFanFirst activity

asked in Accounts & Services

Military verification?!

Received a text today that it was my “final reminder” to submit my military verification. Been with you for years. I added a line this weekend is the only change. Oh, and btw, I never received a “first notification” for this. I’m RETIRED military, my status is not going to change. Now all of a sudden I have to verify AGAIN? Why do you continuously make things so difficult (and expensive, but that’s another topic for another day)?

2 years ago

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