SyncUP and IoT
Wearables, asset tracking, and more!
- 169 Discussions
- 814 Replies
I just installed the syncup drive devices in my car and my wife's too. I set up everything ok on my phone and I am getting information from both devices on my phone. I am trying to sign in using my wife's phone but it keep saying the telephone number and password do not match despite it being the same account. How do I sort this out?
I received my cell spot yesterday and plugged it in the way it says to and it seems to be working great. I now have full service where I had almost none before. However, trying to run any apps on my television today seems to be near impossible. They keep coming up with the fact that they are experiencing network issues or are extremely slow and continue to pause to buffer. That is not an issue I've ever had before, so I'm wondering if the cell spot could be interfering in some way with my internet service. If anyone has any feedback on this, I would appreciate it!
I have this black alcatel link zone that was working. the 1st 2 lights are on and the 4th is for the battery the 3rd used to light up and now it doesnt and for some reason my wifi is not working anymore. The 3rd icon is an envelope and it doesnt light up. I have tried everything. It is paid, it is updated, i have reset it, and it has been restarted what can i do?
Hello,I just got an Inseego 5G 2000 hotspot on T-Mobile, and I am noticing a discrepancy with the usage that is reported on the device itself and its administration page, compared to the usage reported in my account with T-Mobile.Yesterday, T-Mobile said I had used 3.52GB but the device itself said 2.90GB - a difference of .62GBToday, T-Mobile said I had used 4.31GB, but the device is only reporting 3.27 - now a difference of 1.04GB. I really don’t think I have used that much - my old Franklin device on Sprint - which this has replaced - averaged about 1GB a day with often heavy use. This Inseego has been used sparingly, but has this high usage.At that rate of about .5 GB overage a day - that will add up to about 15GB over the course of a month! Why is that happening and which is the accurate reporting? And what can be done about it to make T-Mobile’s data match that reported on the Inseego.Thanks for the help!
Hi, I’m going to living in my trailer traveling through rv parks and need internet to do my work which involves web based design software, email, and zoom calls and would also like the option to stream on multiple devices. Is there a plan with hotspot that would accommodate this? Thx!
I got my new syncup drive yesterday. Installed it. Drove 45 minutes to work. It still tells me to go for a drive. I clicked the button that says stuck on this screen. It keeps failing on gps location . Today I did the drive to work no results the. On my home 3rd drive. It still won't setup Any help? Tips?
I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights:POWER: solid greenINTERNET: solid greenSTATUS: flashing orange GPS: solid green3G/4G: solid green4G LTE: offI have tried rebooting the cellspot twice but I am still receiving the same error lights. Currently only have 1 bar of service and it is very weak. Anyone have any solutions to this problem?
I installed my SyncUp Drive in 2016 BMW X1 yesterday. The device seems to work properly but when I exit and lock the vehicle the car alarm goes off. I have to unlock the car to get the alarm to turn off. If I wait about 5-minutes and lock the car again the alarm does not go off (but I don't want to have to wait around 5-minutes every time I want to lock my car). Any ideas?
Hello community, I would like to know if other people is having the same problem. My kid's watch Timex FamilyConnect is taken each day longer to be fully charged, I mean considerably. I have this one since four months ago and to have full charge from around 20%, it is taken like 10 -14 hours. And despite it is at 100% charged overnight, the charging led stay on red color and the watch is hot; sometimes with a message in the display about hot temperature. My feeling is that the battery is getting degradase quickly and I would like to know if other parents are facing the same issue?BRJaime
I just installed and activated my SyncUp device. I get internet access, but my iPhone warns me that the security protocol is weak (TIK vs ARES). I found a FAQ that said something like you can go to http://192.168.0.1 and logon as admin.But when I connect to my SyncUp hotspot and go to http://192.168.0.1 nothing happens. It basically does not connect to the web admin settings. I’d really like to change the security settings if I can get past the URL.Any advice or workarounds that someone can give me? Otherwise, I do have access to the internet and can browse websites for the most part. Just can’t get into the admin part of the SyncUp unless the URL should be different than http://192.168.0.1?Thanks,RoarinRow
Long story short -- dog chewed up charging cable for my new SyncUp Tracker, can;t find replacement.Not listed among charging accessories on T-Mobile site, not found on eBay, etc. using Internet search.I know this is a CoolPad rebranded tracker of some sort, no luck searching their website, no similar model exists.Cable is magnetic, has 5 pins and all I’ve found online under CoolPad brand only have 4 pins.Help!
I got HotSpot and it's working as it's supposed to.Now I want to access my hotsport account online, and when I'm trying creating an account for my hotsport- T-Mobile website says it sent me verification text on my hotspot number (funny, right?). Then I said ok, maybe I don't understand something - and I went to T-Mobile shop to get explanation on how it works. And they said- yeah, you're supposed to get the text. Just take out that SIM card and put it in any phone device and you'll get the text (stupid, isn't it?). I did it, and obviously my phone device didn't receive any verification texts.T-Mobile, can you prove to me you are the best? What kind of service is it???
So I was able to download apps and watch youtube on a different wifi network but since connecting to ZTE Falcon My web browsing has been crawling, I am unable to download any apps through Google play store. It will say "downloading" but progress bar never moves past 1%. Also no matter where I try to stream a video I get "Sorry this video cannot be played." I called T-Mobile tech support and the girl said I had 2GB max data that I exceeded so upgraded me to 10 GB. My data bucket just reset today and I restarted my devices but problem,continues. I can not find any similar ocxurrences through web search so I hope to find a solution here. Thanks, KJ
i recently purchased an RV and have been doing some traveling. I have found that most camp ground have poor WiFi. Speaking to a Winegard rep. And he said that T-Mobile had best plan with unlimited streaming. Anyone use the plan? How does it work and cost. What equipment is required? THanks, Randy
My neighborhood has T-Mobile coverage, but it is very poor. I am currently a Verizon customer who plans to switch to Mint Mobile, and I want to get a T-Mobile CellSpot I can connect to the LAN at my house. Can I expect my Mint Mobile service to be compatible with the T-Mobile CellSpot? Anyone have any knowledge or experience with this? Will it work?
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.
I have had my SyncUp for a few months and it was working fine. Then suddenly it showed my battery was dead and it turned out my alternator had to be replaced ($650). Now the SyncUp won't work at all - it is offline even when the lights are on, despite repeated attempts to unplug it and get it to work. Most importantly, I am now seeing a number of concerns from people that their batteries and alternators started died shortly after they got the device and I'm concerned it has been damaging my car and was the reason for the alternator breaking in the first place. Has anyone else had this issue?
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