Android

Samsung, OnePlus, LG, and more!

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  • 9,571 Replies

2163 Discussions

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mzv2911First activity
asked in Android

Frozen phone

Good morning,My phone number is ***-***-**** and my phone is frozen. It is fully charged and was working fine first thing this morning and it suddenly froze and the screen has the T-Mobile logo and Revvl, which is the phone I have and seems to be acting up on a consistent basis. It will not shut off nor can I do any functions on it. I tried calling my number from my work phone and it rings once and goes straight to voice mail.  I need immediate assistance please as I use this phone for work.Thank you,***-***-**** (work)Message was edited by: MC

9
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2 years ago
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tcolquetteFirst activity
asked in Android

Voicemail to Text stopped working

I have a Samsung S8+ (SM-G955U1) and I had to do a reset of the phone.  Now, my Voicemail to Text has stopped working.  I get the voicemail in the Visual Voicemail app, but the transcribing does not happen.  Is there a setting i need to redo?

12
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1 month ago
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toddallcockFirst activity
asked in Android

Disable Revvl Start-up Sound?

I like the T-Mo jingle as much as the next guy, but is there anyway to shut off the start-up jingle when you turn a Revvl on? I can't find any setting for it.If there isn't, maybe this is something T-Mo could add in a future update?

14
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1 day ago
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aaronkameronFirst activity
asked in Android

Text message phone numbers turning to email addresses on WIFI calling

About 2 years ago, people's phone numbers began showing up as phone#@vtext.net, phone#@text.att.net, or phone#@tmomail.net, etc when I received SMS texts on WIFI calling on my Tmobile Samsung devices. The problem is that my text responses to these number-email combinations do not go through or end up garbled on the recipients end. I have called about this problem and Tmobile seems to have no idea how to fix this. And there appears to be no way to reverse these number-emails back to just phone numbers once this error has occurred. Even worse, more and more of my contacts have become these strange phone-email hybrids and I can no longer directly respond to texts with them. FOR EVERY TEXT RESPONSE I HAVE TO CREATE A NEW MESSAGE, CHOOSE THEIR PHONE NUMBER FROM MY CONTACTS AND SEND! It's absolutely ridiculous and frustrating. Fortunately WhatsApp and others exist but a phones BASIC SMS function should work without this kind of error! I know of no other person on any other carrier that has t

18
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8 months ago
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williams323aFirst activity
asked in Android

Full bars but phone says "emergency calls only"

My phone has full bars but the 4g let logo isn't there. I go to call or send a text or use data nothing work and a pop up comes across my screen saying "emergency calls only". This has happened multiple times in multiple locations including in my kitchen. I have a Samsung Galaxy s5 that I brought over from At&t. It there something I have to change in my phone. Also when making phone calls when my phone does say 4g let it has a long delay before it starts to ring.Please help me understand why

6
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2 years ago
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acehLearner
asked in Android

LG V20 Text

I have one contact that will not give the option to send a SCHEDULED TEXT.  As a matter of fact this one contact also does not give the option to ADD SUBJECT.  All other contacts give the option to schedule text and add subject.  I have deleted the contact and rebooted the phone at leas 3 times but it still does not show the option to schedule text and add subject.  Any help would be greatly appreciated.

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2 years ago
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d89rojasFirst activity
posted in Android

Delay in sending picture text messages

I am having a huge delay in sending a picture via text message.  At times it takes twenty minutes at others it takes ten minutes, and that is if it sends at all.  Regular texts go through right away.  The pictures i send are ones i take, or screenshots so they aren't very big.  This very annoying, does anybody know what I can do to fix this? It's only in sending, I receive pictures from other people with no problem.

41
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3 months ago
lemlaw
lemlawFirst activity
asked in Android

call forwarding?

I use Google Voice for voice mail. I have always made sure this is set up by going into the call forwarding screens and then putting my google voice number in there. But today it is all grayed out. The background is - within the last several weeks, (and it was not immediately after installing any updates, so if there was an update installed, it occurred unbeknownst to me) my s7 Edge began experiencing EXTREME battery depletion. I had done everything I can to figure out what is causing this, but have yet to do so yet. Then, as of today, my text messaging started not working. So I installed a third party messaging app I have used in the past with no problems, and after a few messages in that app, the same sms/mms sending failures started happening with that app so I returned to the stock app. I did a cache wipe, uninstalled and reinstalled wifi networks... I shut down and restarted and phone and set phone to wifi preferred. WIth this setting, the call forwarding settings are greyed out.

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gramps28
Pillar
3 years ago
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radarweaverFirst activity
asked in Android

Text messages stuck "sending"

Was wondering if anyone else is having this issue.  When sending text messages they sometimes get stuck "sending" and never go through.  This happens both on / off WiFi and I have tried both with and without wifi calling.  I've also changed the network settings off LTE to 4g/3g/2g and even just to 2g to try and resolve this.  This is happening on my S8, wifes S8, and our sons S8+.  Started within the last two weeks and according to TMO store rep it's a firmware issue that Samsung is aware of but I'm not seeing others with this issue complaining so it makes me wonder. Any feedback would be helpful thanks!

23
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1 year ago
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deeemsterFirst activity
asked in Android

Headphone jack stopped working afyer update

Updated this morning and now headphone jack doesn't work.  Tried new headphones.  Powered off, restarted, tried safe mode.  Any suggestions?

5
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1 year ago
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magenta1716838First activity
asked in Android

internet speed way too slow for over a month

One month ago, everything is perfect. Then all of a sudden, my cellphone Galaxy Note 2 internet speed slowed down and only have "E"signal.  I have "Simple Choice" plan with 4G unlimited data. One month ago, I called for the same reason and was told T-mobile was running some upgrade and my internet speed will come back during mid of May.Now it is still sssoooo slow, only "E" signal. I had tried turned on/off the cellphone many times, also tried to turned "Binge On" feature on/off based on a discussion in this community, while nothing changed, still slow as before.I checked two other lines in my family plan, they also have same problem. Anyone can help?

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1 year ago
apexdestroyer
apexdestroyerFirst activity
asked in Android

Native Messenger 1MB text limitations

I like using the native Samsung messaging app on my Galaxy S8 but I always get a notice, when sending gifs and such, that the max size is 1MB. Is there a fix for this? Do I have a setting wrong? Anyone else have this problem?

20
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7 months ago
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magenta1484059First activity
asked in Android

ATT Samsung S7 Edge mobile data not working

I gave my friend my ATT Samsung S7 Edge. I first had it unlocked.  We then took it to the store, and they activated it with a SIM.  She can make phone calls, text, and use her home Wi-Fi, but she soon discovered she cannot connect to the internet outside her home. We took it to the store again, and they put the SIM in another phone, and it worked.  Store employees called tech support and could not get it to work. I called tech support, and they had me manually put in Access Point Names (erc.tmoble.com and fast.t-mobile.com).  Neither APN worked--although we did get a 4G symbol.  I will add the phone has the latest ATT version of Nougat.  It has been over 2 weeks, and she still cannot use mobile data, and no one seems to know why!!! I suggested she leave T-Mobile for ATT as it is an ATT phone, but she likes T-Mobile.  Anyone have any suggestions. The only thing I can think of is going back to her Note 3, or possible doing a factory reset.

23
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3 years ago
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galaxyowner7First activity
published in Android

Fixed Galaxy S7 APN issue

I bought a Samsung Galaxy S7 Active through AT&T and switched over to T-mobile. I unlocked my phone and everything worked for about a month. All of a sudden my phone stopped connecting to internet off Wi-Fi. My phone still made calls and sent and received texts, but the data wouldn't work. I made sure my data was turned on and tried restarting my phone, and even did a factory reset. Still didn't fix the issue. I called T-Mobile for help and they reset my APN info back to their default, but it still didn't work. They ended the call by basically sorry we can't help, sometimes phones from other carriers default back to the original carrier and there's nothing we can do to fix it. THIS IS COMPLETELY WRONG. Here is the solution.1. Go to Settings>Connections>Mobile Networks>Access Point Names2. Click on each name and in the top right corn click the 3 dot menu icon and click Delete APN. Delete ALL of them.3. Restart your phone.4. Repeat step 1 and go back to Access Point Names.5.

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4 years ago
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magenta1425482First activity
asked in Android

Do texts work over WiFi?

I have a Google Pixel that I was using on Google Project Fi. I moved to T-Mobile a week ago and every since I moved, I am having a lot of problems receiving text messages and incoming calls when I am on WiFi.I work in an area with extremely poor T-Mobile cell coverage, but I have a good WiFi connection at work. I can browse the web and access the internet, but text messages do not come through.Phone calls seem extremely hit and miss. Sometimes they work and sometimes they do not.My phone shows the WiFi calling icon in the top left.I have a couple questions:1: Do SMS and MMS texts use wifi over cellular if it is available? Can you select which one it uses?2: Is there a way to troubleshoot this other than trying to send a text and seeing if it is received? Are there any logs that can be reviewed on the phone?Thank you.

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4 years ago
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susanjaFirst activity
asked in Android

Is there a way I can turn my voicemail on and off on my own?

I need to be able to turn off my voicemail and call waiting while I'm working. Is there a way to do this without having to call T-Mobile to suspend and then un-suspend my voicemail service every time I start and end a work shift?

4
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9 months ago
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dhardin72First activity
asked in Android

Receiving my own text messages

I have a Samsung Galaxy s6. When I am only texting sms it works fine. When I send and receive a message with images in it, and then reply to that message, I am sent my own text message in a new group text that consists of me and the recipient. Is this a phone issue or a carrier issue?

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3 years ago
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cterrianFirst activity
asked in Android

How to email MMS to phone?

I'm new to T-Mobile, but I've Googled this question and read to use my phone number with @tmomail.net as the address to send to my phone.Every time I try, it comes back with the 550 error.What am I doing wrong?

22
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6 months ago
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vijayragavaluFirst activity
posted in Android

Samsung s4 is not working with India JIO LTE network

Hello, I have bought Samsung s4 LTE T-Mobile(SK telecom) at South Korea and was using in India more than 2 years without any issue on one of the LTE(4G) network(Idea network - 4G service) and it worked. Now i started using JIO SIM which is 4G network for both data and voice . with this SIM , i can see that my SAMSUNG S4 is successfully register with JIO network. and able to see signal bars . however when i try to enable Mobile Data. it did not work .

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1 year ago
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lynn8First activity
posted in Android

Is anyone else getting a message that video calling is unavailable when attempting to use it with another Tmobile customer?

I tried to make a video call and was told that someone tried to call me with video and the message of video calling unavailable popped up and switched to a regular voice call. Any idea why this is happening or how to troubleshoot this?

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Pillar
3 years ago
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larabyFirst activity
asked in Android

how can I sync visual voicemail automatically?

I have galaxy S-5 with android marshmello and visual voicemail is not working. It won't sync automatically and I can't find where to set that. It does not show if I have a message waiting on the icon on my home page. Can you help?

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2 years ago
ctubby
ctubbyFirst activity
posted in Android

SD card no longer recognized

I just upgraded to Nougat and noticed that my SD card wasn't listed in storage. I performed the following to try to troubleshoot it: Step 1: Force Reboot The Device Step 2: Clear System Cache Partition Step 3: Remove Your SD Card And Reinsert Step 4: Make A Backup Of Your Files To Your Computer/Laptop Then Format SD card   External storage not visible in My Files (SD card not inserted) or storage settings Step 5: Use Another SD Card Or Buy A New One   Bought a new SanDisk 64 GB Micro SD. My computer can see it ok. Used it to format the micro SD card. Reinserted it into the phone and it is still not visible. Step 6: Factory Reset Your Device   SD card is still not visible.   Any other ideas?

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17 days ago
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disappointed77First activity
asked in Android

stuck on tmobile screen

My phone powered down without human initiation and is now stuck on the T-Mobile screen.  I am not sure if it ever fully powered down when he became stuck or if it became stuck when it tried to power on.  Either way it is stuck on the screen and I cannot get the phone to turn on or off.  Please help.  I have had a horrible day with T-Mobile and this is just adding to my frustrations.

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2 years ago
frederickdawg
frederickdawgFirst activity
asked in Android

Tablets that can be used like a phone

Are there any tablets folks have used that work like a phone to make and receive phone calls. Not talking about voip whatsapp or Hang outs or Skype. Basically an LTE device fully functional with a in built dialer that one can insert and use their t mobile voice sim card into.

34
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Pillar
7 months ago
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juanzuniga98First activity
asked in Android

Can I upgrade my device through JUMP if the screen is cracked?

So I had been thinking of upgrading my Galaxy S7 to a newer device, but I recently dropped it and the screen cracked a little from one of the corners. I'm fully aware that in order to fix it I have to pay $175 and I'd get a refurbished S7 but I was hoping I didn't have to pay that if I could upgrade my phone regardless of its condition.

10
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9 months ago
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