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Device unlock

Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

390 Discussions
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390 Discussions

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Maikel2023.First activity

asked in Device unlock

DESBLOQUEO DE TELÉFONO ?

Compre mi iPhone 14 en T-mobile y me lo traje a Colombia y me lo bloquearon que soluciones me dan

9 months ago

Domy23First activity

asked in Device unlock

liberación

Cómo puedo liberar un OnePlus 8 con Android 13

9 months ago

phamquan88First activity

asked in Device unlock

Still unlock iphone 8plus device.

Need to unlock iphone 8plus device.imei : 352982099579115seria: F17W6D90JCM1

9 months ago

landgramFirst activity

asked in Device unlock

Samsung vs Tmobile unlock device

My family and I switched phone carriers, we were able to port phone numbers. 1 phone however was paid off and we are not able to unlock and getting error 116.My parents have been in tmobile locations in MI 3 times for over a hour each to get told we can’t help you. It was purchased as unlocked direct from Samsung (a14) and now it shows status locked but Tmobile says they aren’t locking it. Any ideas on resolution as I am 1 thousand miles away from my parents to try and force unlock.

9 months ago

AnarchistTMFirst activity

asked in Device unlock

The iPhone is blocked for the operator

Good afternoon, I want to clarify how to unlock iPhone 11 Pro Max from the operator. I'm in Ukraine and at the moment I can't cross the border to come to your official store in Europe. How do I remove the restrictions? I bought this phone from my hands 2 months ago, and I would like to untie it from your operator! My mail: ser.sher.2000@gmail.com I'm waiting for feedback, thank you

9 months ago

dsm213First activity

asked in Device unlock

Unlocking second sim possible?

Is it possible to unlock the second sim on an iPhone 14? I am looking for a second phone number with no data and T-Mobile doesn’t offer a resonable plan. DIGITS won't work because I have no data service in my area. I understand the phone needs to be paid off but it doesn't make sense to pay the phone off if they are going to continuously do a promotion to keep you in a contract. I'll likely never pay a phone off while on T-Mobile so it sounds like I’d never be able to use the second sim with another provider or if I travel and want to pick up a sim. Any way to at least unlock the second sim?

9 months ago

Ebdah1Rookie

asked in Device unlock

Moto G Pure unlock

I have bought my phone of someone in Australia which turned out to be locked by T-Mobile USA. I never knew it was locked especially to an American company. I have tried to unlock it and paid for it twice to get the code to unlock it. It costed me more than $100 just to unlock it but it never worked. I got emails back from the unlocking company saying the IMIE number is fake which is what T-Mobile USA got back to the company trying to unlock it for me or I get asked to contact T-Mobile to unlock it or by visiting one of T-Mobile stores which is not possible because I am in Australia. When I contacted T-Mobile they couldn't unlock it for me either.... So what do I do now? Please help if you can... Attached screenshots including IMIE NUMBER.... THANKS 👍

9 months ago

Aks1031First activity

asked in Device unlock

unlock decive

I had a phone line for my ex. Long story short we broke up, and suspended the line. I am now trying to use that line and it says it is locked and not eligible to be unlocked. I no longer have the phone associated with that line however I purchased a new phone through the website for that line.

9 months ago

Sachinkanwar2503First activity

posted in Device unlock

lg g7 thinq network error 22 , unable to connect to nerwork and wifi

I bought T-Mobile lg g7 thinq from USA to India with permanently Unlock feature but after receiving an update I am unable to connect to any network and also unable to connect to wifi . In network selection it shows Network error 22 . Even I am unable to hardreset it or downgrade it to previous version . Please help

9 months ago

OzzieFirst activity

asked in Device unlock

Sim unlock

Hello T-Mobile, I have an iphone 12 pro and I want to unlock the sim so I can use another carrier in another country

9 months ago

Dhaval kapadiaFirst activity

asked in Device unlock

unlock my device

My uncle purchase this device with full Payment on 3rd December 2021 and today is 21 January 2023 still it's showing you have to pay the remaining amount. It's More than 365 days it should be unlock from your side. From July 2022 T-Mobile representative commitment that you are eligible to unlock your device but still they're not able to unlock my device and every time different representative saying different things to unlock my device. Right Now I'm Outside of USA. I'm in India my Indian number is # & my email ID is ..IMEI number is # Edited to remove personal information

9 months ago

shahriarfahimFirst activity

posted in Device unlock

unlock my iphone 6s carrier

hi dear,plz unlocked my iphone 6s carrier locked.serial number FK3QR6EPGRY8IMEI 355425078820057

9 months ago

NCL SpectreFirst activity

asked in Device unlock

SIM Unlocked- dual SIM for international student

Hey!so as the title says, next month im moving to the US for college. Im planning to buy a new phone (the S24 when it comes out) and my question is: if I buy the new phone + line in T Mobile (because T Mobile have the deals of purchasing a new phone+line) will I be able to use my home country’s SIM while having another SIM from T Mobile? I know Samsung phones supports dual-SIM option but for that to work my phone needs to be unlocked. Thank you in advance!

9 months ago

jyuan2004Rookie

asked in Device unlock

Carrier Lock (SIM_locked) on iPhone SE (2nd gen) - cannot be removed

I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of the phones, the Carrier Lock field is “SIM Locked”, which makes me very angry, because I never owed anything to T-mobile on these devices.I talked to 3 technicians on T-mobile side, and 1 from Apple Care. The Apple technician said they don’t set Carrier Lock and they can’t clear it. The T-mobile technicians told me that they have cleared this phone in their system so that I should just live with the “SIM Locked” on my phone, because they don’t have a mechanism to clear it.This is unfair to me in 2 ways: (1) potential buyers may shy away from my phone because it says that the phone is locked to a carrier; (2) T-mobile should have never put a lock on my phone in the first place, resulting in my tedious phone call with multiple technicians to no vail.I wonder if someone has a clever way to clear

9 months ago

dgnunesFirst activity

asked in Device unlock

iPhone 11 Pro Max only e-Sim Carrier lock

My iPhone is only blocked e-sim by Sprint and on the general → about it appears that there is no carrier lock.Help-me please

9 months ago

Omar mohamedFirst activity

asked in Device unlock

Special for iPhone from your company

✅356194447138745Model Description: IPHONE 12 PRO MAX SILVR 128GB-GBRModel: iPhone 12 Pro Max 128GB Silver A2411 GlobalIMEI Number: 356194447138745IMEI2 Number: 356194447214884MEID Number: 35619444713874Serial Number: G0NF50T10D50Manufacture Date: 3 Feb 2021Unit Age: 2 years, 9 months and 12 daysAssembled In: Pegatron Shanghai, ChinaEstimated Purchase Date: 12 Feb 2021Next Activation Policy ID: 302Locked Carrier: UK T-Mobile Orange PolicyCountry: United KingdomSIM-Lock Status: LockedCHECK - Carrier + SIM-Lock)

9 months ago

ygorrrkkFirst activity

asked in Device unlock

Please help me unlock my LG V20 LS997 (Sprint Variant)

Hi everyone, my uncle bought an LG V20 2 years ago when he was in USA, so he brought that phone to Brazil and can’t use any sim cards because it’s locked to SPRINT (any other sim cards shows as invalid)We can’t unlock the phone using the SPRINT sim card since there’s no SPRINT tower here in BrazilIf someone can help I appreciate

9 months ago

LoveLyLizFirst activity

posted in Device unlock

Lg stylo5 - locked

Just bought second hand LG Stylo 5 and it turned out to be locked. The company I have service with is not T-Mobile and so my sim will actually not work on this phone it actually got blocked or blocked my sim got locked when I put into this phone so now I need to unlock both the phone and my sim but in order to unlock the Sim I need to provide an IMEI number for a phone that is unlocked and I don't have one I only have this one I desperately need help resolving this issue

9 months ago

MazaFirst activity

asked in Device unlock

Unlock phone please

Hey.I have problem with my phone.Blocked Sim-card.I can’t sell my phone.Please help me.iphone 7 plusModel number - MNQW2LL/ASerial number - FCDTXDTJHG04Imei - 355358085507146Please help meThank you.

9 months ago

SemeredinFirst activity

asked in Device unlock

unlock

I live in Saudi Arabia, my uncle lives in America, he recently gave me his personal phone, when the phone was brought to me, I reset everything to factory settings, now I can’t insert a SIM card, how can I solve this problem? I can’t contact you because I don’t have an American number.

10 months ago

xyz123First activity

asked in Device unlock

phone locked to Assurance wireless, need to activated on Tmobile in order to be unlocked

Can Tmobile help unlock my phone bought from Assurance wireless? My phone is qualified for unlocked, but I no longer has service with them as they told me it would be unlocked automatically which never happened. The phone is Moto G Pure, and it says it’s locked to Tmobile. Do I have to buy Tmoible service in order to have it unlocked.

10 months ago

ResiproxFirst activity

asked in Device unlock

unactivated brand new paid for then blacklisted?...

Hopefully someone can point me in the right direction. December last year I paid cash for a phone at wal Mart. On the box it says it's tmobile. I had the money for the phone and ac service plan but not the activation fee, and was told I could go to a tmobile store later and won't be a problem activating. During that time boost offered a free phone for porting to them, (number was never ported to tmobile) and was planning on returningthe phone since I'd never even turned it on, u figured it would not be a problem. Stupid me missed the 2 week deadline so that option was out. A friend of mine needed a phone and since he was a metro customer I gave it to him, and except for the initial Sim swap, the phone worked beautifully for about 2 weeks and then was blacklisted. Took 6 months of trying to get a duplicate receipt from wal mart, only a13 they could find sold that day was Verizon branded. I kept trying mart before hitting up tmobile reps, and took another month before finally gett

10 months ago

BabetteTGRookie

asked in Device unlock

Network Unlock Question

Paid off the last pymt on all my equipment in acct, so I unlocked my phone via settings. I'm confused with a message that keeps on popping up on my screen on my cell, and my tablet now states that my unlock has expired? Below is the pop up message:Your phone's network unlock willexpire in 1 days. SIM cards fromother service providers will nolonger work.Can anyone help me out please. I thought once paid up you own all equipment, hence unlocked with no expiration ... better off when trading in, etc. Thanks ...

10 months ago

Kells90xFirst activity

asked in Device unlock

Locked UICC Help Needed

I have a Samsung Galaxy Note 20 that has been fully paid off. TMobile said the phone was unlocked. At that point, I ported my number over to Comcast. Once the port was successful, I tried to use the phone with the Comcast SIM only to see that there was an error. The device has a UICC lock to Sprint that I was not aware of. I have been on the phone for days with TMobile to get the UICC lock removed but I’m not having any luck. I can’t unlock the device from my end. Settings > System Updates > UICC Unlock does not work. I see a message of “System Initializing” and then it disappears within seconds. I need help.

10 months ago

zahidaliRookie

posted in Device unlock

carrier unlock

Hi sar my I phone 13pro carrier unlock please my I’d mzahidali333@gmail.com my IMEI no 358750487833806

10 months ago

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