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Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 401 Discussions
  • 1,789 Replies
401 Discussions
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jyuan2004Rookie
asked in Device unlock
Carrier Lock (SIM_locked) on iPhone SE (2nd gen) - cannot be removed

I bought 2 new iPhone SE (2nd gen) from Apple when the product was released. Then, I brough them to my T-mobile lines. Now, I am about to sell them so that I can start using new devices. In one of the phones, the Carrier Lock field is “SIM Locked”, which makes me very angry, because I never owed anything to T-mobile on these devices.I talked to 3 technicians on T-mobile side, and 1 from Apple Care. The Apple technician said they don’t set Carrier Lock and they can’t clear it. The T-mobile technicians told me that they have cleared this phone in their system so that I should just live with the “SIM Locked” on my phone, because they don’t have a mechanism to clear it.This is unfair to me in 2 ways: (1) potential buyers may shy away from my phone because it says that the phone is locked to a carrier; (2) T-mobile should have never put a lock on my phone in the first place, resulting in my tedious phone call with multiple technicians to no vail.I wonder if someone has a clever way to clear

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10 months ago
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dgnunesFirst activity
asked in Device unlock
iPhone 11 Pro Max only e-Sim Carrier lock

My iPhone is only blocked e-sim by Sprint and on the general → about it appears that there is no carrier lock.Help-me please

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gramps28
Pillar
10 months ago
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Omar mohamedFirst activity
asked in Device unlock
Special for iPhone from your company

✅356194447138745Model Description: IPHONE 12 PRO MAX SILVR 128GB-GBRModel: iPhone 12 Pro Max 128GB Silver A2411 GlobalIMEI Number: 356194447138745IMEI2 Number: 356194447214884MEID Number: 35619444713874Serial Number: G0NF50T10D50Manufacture Date: 3 Feb 2021Unit Age: 2 years, 9 months and 12 daysAssembled In: Pegatron Shanghai, ChinaEstimated Purchase Date: 12 Feb 2021Next Activation Policy ID: 302Locked Carrier: UK T-Mobile Orange PolicyCountry: United KingdomSIM-Lock Status: LockedCHECK - Carrier + SIM-Lock)

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syaoran
Pillar
10 months ago
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ygorrrkkFirst activity
asked in Device unlock
Please help me unlock my LG V20 LS997 (Sprint Variant)

Hi everyone, my uncle bought an LG V20 2 years ago when he was in USA, so he brought that phone to Brazil and can’t use any sim cards because it’s locked to SPRINT (any other sim cards shows as invalid)We can’t unlock the phone using the SPRINT sim card since there’s no SPRINT tower here in BrazilIf someone can help I appreciate

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syaoran
Pillar
11 months ago
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LoveLyLizFirst activity
posted in Device unlock
Lg stylo5 - locked

Just bought second hand LG Stylo 5 and it turned out to be locked. The company I have service with is not T-Mobile and so my sim will actually not work on this phone it actually got blocked or blocked my sim got locked when I put into this phone so now I need to unlock both the phone and my sim but in order to unlock the Sim I need to provide an IMEI number for a phone that is unlocked and I don't have one I only have this one I desperately need help resolving this issue

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syaoran
Pillar
11 months ago
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MazaFirst activity
asked in Device unlock
Unlock phone please

Hey.I have problem with my phone.Blocked Sim-card.I can’t sell my phone.Please help me.iphone 7 plusModel number - MNQW2LL/ASerial number - FCDTXDTJHG04Imei - 355358085507146Please help meThank you.

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11 months ago
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SemeredinFirst activity
asked in Device unlock
unlock

I live in Saudi Arabia, my uncle lives in America, he recently gave me his personal phone, when the phone was brought to me, I reset everything to factory settings, now I can’t insert a SIM card, how can I solve this problem? I can’t contact you because I don’t have an American number.

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11 months ago
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xyz123First activity
asked in Device unlock
phone locked to Assurance wireless, need to activated on Tmobile in order to be unlocked

Can Tmobile help unlock my phone bought from Assurance wireless? My phone is qualified for unlocked, but I no longer has service with them as they told me it would be unlocked automatically which never happened. The phone is Moto G Pure, and it says it’s locked to Tmobile. Do I have to buy Tmoible service in order to have it unlocked. 

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11 months ago
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ResiproxFirst activity
asked in Device unlock
unactivated brand new paid for then blacklisted?...

Hopefully someone can point me in the right direction. December last year I paid cash for a phone at wal Mart. On the box it says it's tmobile.  I had the money for the phone and ac service plan but not the activation fee, and was told I could go to a tmobile store later and won't be a problem activating.  During that time boost offered a free phone for porting to them, (number was never ported to tmobile) and was planning on returningthe phone since I'd never even turned it on, u figured it would not be a problem. Stupid me missed the 2 week deadline so that option was out.  A friend of mine needed a phone and since he was a metro customer I gave it to him, and except for the initial Sim swap, the phone worked beautifully for about 2 weeks and then was blacklisted.    Took 6 months of trying to get a duplicate receipt from wal mart, only a13 they could find sold that day was Verizon branded.  I kept trying mart before hitting up tmobile reps, and took another month before finally gett

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gramps28
Pillar
11 months ago
BabetteTG
BabetteTGRookie
asked in Device unlock
Network Unlock Question

Paid off the last pymt on all my equipment in acct, so I unlocked my phone via settings. I'm confused with a message that keeps on popping up on my screen on my cell, and my tablet now states that my unlock has expired? Below is the pop up message:Your phone's network unlock willexpire in 1 days. SIM cards fromother service providers will nolonger work.Can anyone help me out please. I thought once paid up you own all equipment, hence unlocked with no expiration ... better off when trading in, etc. Thanks ... 

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Community Manager
11 months ago
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Kells90xFirst activity
asked in Device unlock
Locked UICC Help Needed

I have a Samsung Galaxy Note 20 that has been fully paid off. TMobile said the phone was unlocked. At that point, I ported my number over to Comcast. Once the port was successful, I tried to use the phone with the Comcast SIM only to see that there was an error. The device has a UICC lock  to Sprint that I was not aware of. I have been on the phone for days with TMobile to get the UICC lock removed but I’m not having any luck. I can’t unlock the device from my end. Settings > System Updates > UICC Unlock does not work. I see a message of “System Initializing” and then it disappears within seconds. I need help. 

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11 months ago
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zahidaliRookie
posted in Device unlock
carrier unlock

Hi sar my I phone 13pro carrier unlock please my I’d mzahidali333@gmail.com my IMEI no 358750487833806

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Community Manager
11 months ago
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JosePascualFirst activity
asked in Device unlock
SeconHand phone carrier lock

I buy a second hand iphone, and after swtich on, i discovered that the sim is lock from Carrier.Now I want to know if this phone is clean or have some issue between the old owner and your company.How can I get this info?

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syaoran
Pillar
11 months ago
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IptiharFirst activity
posted in Device unlock
解锁

Hy sar，我的名字iptihaR myi phon 12pro Max运营商锁定了我的oli759221@gmail.com，我的IMEI编号35721036 7052689，我是新客户，我想用e-SIM运行另一个网络。请解锁我的设备

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11 months ago
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zommoFirst activity
posted in Device unlock
SİM CLOCK

Hello,T-Mobile customer representatives,I have (telefon modeliniz) user.used for t-mobile phone is locked.I want to use an unlocked as turkey.If you unlock my device, I would appreciate your sim ...IMEI: 357274098747363

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gramps28
Pillar
11 months ago
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TexasLoneStarFirst activity
posted in Device unlock
T-Mobile's worst customer service - cannot unlock a device after numerous calls!

For a communications company, T-Mobile cannot communicate with its customers so I am certainly leaving T-Mobile after this mess is resolved. With that being said, here is my issue:I called customer service six times already over a span of over a month to unlock a device on my account, the device meets all requirements for unlocking, fully paid off, the account is in good standing and it has been active on the account for over 40 days.The first three calls were relatively easy, the reps indicated that the process takes 24-48 hours and that I would have my phone unlocked afterwards.Evidently the phone was never unlocked so on my forth call I ask to escalate to a supervisor who gives me their “personal guarantee” that they would escalate the issue and get it “manually” unlocked. to that point i still didn’t know what the issue was and T-Mobile did not communicate if there was one so I assumed that their previous reps just didn’t do the process correctly.Again, the phone wasn’t unlocked, s

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11 months ago
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jimwFirst activity
asked in Device unlock
Motorola Moto G Pure unlock

Hello.  I have two T-Mobile Motorola Moto G Pure phones.  Both phones are paid off and are eligible to be unlocked.  the problem is that they will not unlock.  I have followed the instructions on how to unlock these phones, but what I get instead is two error messages. The first one says  ‘unable to connect to server’ and the second message says ‘device must be paid off first.’  I have contacted T-Mobile customer service several times via phone and chat and they seem unwilling to, or are unable to unlock these phones.  I have been a T-Mobile customer for years and years.  Anyone else have issues unlocking their phones?thanks. 

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11 months ago
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Ahmad alanaziFirst activity
asked in Device unlock
I have a problem

I bought an iPhone a while ago and was surprised after the software that the device did not accept the SIM card for my country. I spoke with Apple and they informed me that T Mobile was the one who put the lock on the device. I bought it from the Kingdom of Saudi Arabia and I am now in the Kingdom of Saudi Arabia and I cannot reach T Mobile service representatives. I tried to call them on their international number, but it seemed to me that the line was closed. I hope to solve my problem as soon as possible. Thank you.

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syaoran
Pillar
11 months ago
J
JingfengwenFirst activity
asked in Device unlock
If US T-Mobile/Sprint (MVNO) Locked Activation Policy iphone can be unlocked ?

I recently purchased an iphone，but sim locked by US T-Mobile/Sprint (MVNO) Locked Activation Policy , I don’t known if it can be unlocked or not ,  Do you have any experience to share? Thanks

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Pillar
11 months ago
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HJHFirst activity
asked in Device unlock
Con man

Why did you deceive me ？

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11 months ago
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mpardus1First activity
asked in Device unlock
How to contact CS directly?

Can not find a way to contact CS. SIM locked. On phone <Call Failed>. Can not find a way to contact CS online. Help?

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Pillar
11 months ago
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FranciscoMagalhaesFirst activity
asked in Device unlock
IMEI unlock

I purchased a brand-new iPhone 14 in November 2022, which was imported from Paraguay. I'm its first and only user. Everything worked fine until the end of September when I suddenly couldn't receive calls. My local carrier confirmed that my plan is in good standing and there aren't any issues like overdue payments. After some research, I found out that my iPhone's IMEI has been blocked. According to the Brazilian telecommunications agency, the block was initiated by T-MOBILE, see the image below:I've already reached out to an authorized Apple representative (reference number 102118795890) to investigate, but they couldn't find any reason for the block. They advised me to get in touch with T-MOBILE directly. However, I've had difficulties connecting with you via chat.Considering this iPhone has always been in my possession and I've never had any dealings with T-MOBILE, how can I request an IMEI unblock?

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11 months ago
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MubiparipFirst activity
posted in Device unlock
unlock old phone

Hi…I bought recently I-Phone 14, and replaced previously used iPhone 8+, as a long time T-Mobile member, since I am not using right now the old phone I would like to be unlocked as needed to be sent overseas or to be used by other carriers. Please assist me how to unlock my old iPhone 8+….the number is the same, bought from T-Mobile. And all pre-requirements are satisfied.  Thanks,milorad 

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11 months ago
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MerpFirst activity
asked in Device unlock
help unlock my phone

I have a Cellution Padua phone that I wanna try to unlock I received it in the mail 

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11 months ago
M
MOLARookie
asked in Device unlock
iPhone Unlock Problem (Moved to Another Carrier)

Hello. I have recently switched carriers and ported my number over. I had purchased an iPhone 12 Pro Max from T-mobile and have recently paid off the final bill, which includes the remaining balance on the phone. This is after I have switched carriers and ported my number to the new carrier.  I realized, unfortunately, that I am unable to login to my T-mobile account because the associated number(s) is no longer with T-mobile. I reached out to a rep regarding this issue and was told that I would receive a confirmation around 24-48 hours via email regarding the unlock request. This did not happen.  I reached out to support via chat and basically after an hour of talking, nothing can be done online. All I got was just to a generic link provided on how to unlock the phone, which brings me to the page on to login to my T-mobile account, which is not possible. I had my account PIN stored away in my notes but it seems to be lost. I was told by the agent on chat I would need to visit a store

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tidbits
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1 year ago
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