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Devices

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Lineman7First activity

asked in Apple

I need help with Carrier Freedom

I traded in two Iphone 12 pros at the corporate T-mobile store one was credited but the other still say they did not receive it I have the tracking number which show it was deliver to Assurant and the RMA/IMEI of my phone. How do i resolve this i came from AT&T on the carrier freedom and feel like im getting a massive run around from T-mobile team and the T-mobile corporate store. I wish i never left AT&T.

1 year ago

i.jenniieFirst activity

asked in Apple

iphone not working

My iphone isn’t working and i can’t receive or send messages. it only works when connected to the wifi and i went to the apple store and they said it was fine ans just the carrier was the problem. They already changed my sim card multiple times.

1 year ago

JesúschaFirst activity

asked in Device unlock

Cobertura de iphone caducada

Me aparece que se caduco la cobertura de mi iphone qué puedo hacer?

1 year ago

dsm213First activity

asked in Device unlock

Unlocking second sim possible?

Is it possible to unlock the second sim on an iPhone 14? I am looking for a second phone number with no data and T-Mobile doesn’t offer a resonable plan. DIGITS won't work because I have no data service in my area. I understand the phone needs to be paid off but it doesn't make sense to pay the phone off if they are going to continuously do a promotion to keep you in a contract. I'll likely never pay a phone off while on T-Mobile so it sounds like I’d never be able to use the second sim with another provider or if I travel and want to pick up a sim. Any way to at least unlock the second sim?

9 months ago

jkeeler1031First activity

asked in Apple

Hotspot Stopped Working IOS17 Beta

1 month ago

yoohoo422Helper Level 1

asked in Android

Samsung Phones not ringing

My son and I are both having issues with our Samsung Phones receiving calls. A Note 8 and a Note 10+. Either they are not ringing at all and going right to voicemail or they ring, but unless you’re looking at your phone, you’d never know you were getting a call. There is no ring to notify us of calls. Yes, sound is turned on. We have tried toggling on and off wi-fi calling doesn’t make a difference. Please help, this has been going on for like a month. The fact that we’re both having this issue, lets me know it isn’t just our devices.

1 year ago

lbolin777First activity

asked in Apple

iphone message not receiving pics

I have a appple phone and this last few months ive been having problems when someone sends me a picture through messages it wont show up and wont let me download it Why???? What can I do to fix this it happened after I did software update my husbands doing samething we had to move to messager

1 year ago

TeanineyHelper Level 1

asked in Android

GAZILLION spam callers

I’ve got the the spam catcher turned on and I’ve blocked multiple numbers but they are still getting thru to the ring stage and leaving voicemail messages. How can I make this stop?!?! I get at least 15-20 a day

1 year ago

Big T 1953First activity

asked in Android

Phone only rings once, goes straight to voicemail.

Just started happening two days ago. Phone rings once then goes straight to voicemail.

1 year ago

Mimi PhilippinesFirst activity

asked in Android

International Pass???

Tmobile support team,Before i added International pass, i have called TMobile. I was told and assured that when i am in the Philippines, i can call and text with additional charge of $0.25 per minute; but, when i am in the Philippines, I cannot call nor text, it says “You cannot make outgoing calls nor text while call or text barring is on”.can you help me.

1 year ago

Bk-12First activity

asked in Device unlock

Network Permanent unlock

Hello, my name is Bahaa. In 2022, my friend bought a s22 from America for me. When he arrived in Jordan, I put a SIM card for a telecom company here in Jordan, but I cannot activate it. Can you help me???

1 year ago

LiuhangFirst activity

posted in Device unlock

Unlock the device

My mobile phone can't communicate.

1 year ago

ruggerFirst activity

asked in Other Devices

5G internet require MODEM OR ROUTER?

Tmobile Does 5G internet require MODEM OR ROUTER?

1 year ago

ruggerFirst activity

asked in Other Devices

components required for 5G

is a modem or router required for TMobile 5G internet?

1 year ago

make loveFirst activity

posted in Device unlock

I need to unlock my iPhone.

I need to unlock my iPhone.I have finished the installment. Please help me unlock it. My MEID is 35299173564903.

1 year ago

AsmamawFirst activity

asked in Apple

broke

My phone is broken. How can I get the replace phone and when?

1 year ago

johnafefFirst activity

asked in Apple

Please help me unlock my iPhone 12 Pro max

Dear T-Mobile Customer Service,I am writing to request an unlock for my device. I am currently a non-T-Mobile（I'm a customer who switched from sprint to T-mobile） user and would like to use my device with a different carrier. I have verified that my phone is not locked to a different carrier and meet all eligibility requirements. Please provide me with further instructions on how to proceed with the unlocking process.Thank you for your assistance.Sincerely,muhammad ahmedimei no: 356717113114234

1 year ago

ahmed.ahme1997First activity

posted in Apple

Please Unlock my Iphone 11 pro max

Dear T-Mobile Customer Service,I am writing to request an unlock for my device. I am currently a non-T-Mobile user and would like to use my device with a different carrier. I have verified that my phone is not locked to a different carrier and meet all eligibility requirements. Please provide me with further instructions on how to proceed with the unlocking process.Thank you for your assistance.Sincerely,muhammad ahmedimei no: 352853110520315

1 year ago

mertbasakFirst activity

asked in Device unlock

PLEASE UNLOCK MY İPHONE XSMAX

Hello, This is Mert from Turkey. I have a problem, I bought a phone on ebay 3 years ago when I was in the USA. I bought the XSMAX phone as unlocked, I used it in usa then when I returned to my own country, I used it with my SIM card here without any problems. Last week, I did a phone reset and it got stuck in the sim lock. There was no such lock before. I called the apple authorized service and they said that the phone was locked by t mobile and Also they said that I can only use it with your operator or you can unlock this simlock. Since I live in Turkey, it is not possible for me to use your operator, so could you please unlock my phone. I leave the phone imei information here.IMEI:353104104340388

1 year ago

DklavonFirst activity

asked in Android

How do I access my text messages from a computer

I forgot my phone today. Is there any way that I can access my text messages via a computer?

1 year ago

ZaheerDinFirst activity

posted in Apple

unlock my Iphone 7

1 year ago

CinnamnnFirst activity

posted in Apple

IPHONE 14 PRO CARRIER LOCK

I just have my phone locked in 2days. I tried calling the customer service and they said that I should be going to physical store then I go to the physical store but the physical store says that I should call them. It makes so much hassle in my part since I can not use my phone, all of the important things are in my phone. What should I do?

1 year ago

AlaskaRobertsFirst activity

posted in Android

mybook duo

I am trying yo hook my book duo, and i am not getting a connection

1 year ago

deOrFirst activity

asked in Android

This evening I received the worst customer service ever.

I have had the same phone number and have been a faithful customer of Nextel, Sprint, and now T-Mobile since 1991. This evening I received the worst customer service ever.I walked into the T-Mobile store at 3035 SE Maricamp Rd, Ocala, FL 34471 at 5:40. (Store hours are 10:00 – 8:00). I was greeted by a young man who said you just made it, we are closing. I stated I just needed to pick up my phone. After a short conversation about what phone, I had and what phone I was picking up. He went into the back room and came out saying my phone was not there. I showed him my text requesting that I pick up my phone at that store today. I asked him to check the computer. I was told the computers weren’t for customer information they were for employees’ personal use. He also said he was not able to access any records that would give him information on my phone. In the meantime, I was trying to call customer service to confirm a problem or verify delivery. The young man came back out of the storero

1 year ago

magenta7358186First activity

asked in Android

unknown phone number attached to my incoming messages under settings notifications

An unknown phone number appears under settings-notifications-incoming messages-messages/default settings. There should not be anything there. Is this a T-Mobile question or a Pixel question

1 year ago

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