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Apple, Android, SyncUP, and more!

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magenta1440208First activity

asked in SyncUP and IoT

SyncUP worked and then went offline

This has been real nice in tracking business and pleasure mileage until it went offline . I got it back online when I realized this had happened but found it is offline again. Why is it going offline? Is this something that is going to happen from now on?

5 months ago

aaronkameronFirst activity

asked in Android

Text message phone numbers turning to email addresses on WIFI calling

About 2 years ago, people's phone numbers began showing up as phone#@vtext.net, phone#@text.att.net, or phone#@tmomail.net, etc when I received SMS texts on WIFI calling on my Tmobile Samsung devices. The problem is that my text responses to these number-email combinations do not go through or end up garbled on the recipients end. I have called about this problem and Tmobile seems to have no idea how to fix this. And there appears to be no way to reverse these number-emails back to just phone numbers once this error has occurred. Even worse, more and more of my contacts have become these strange phone-email hybrids and I can no longer directly respond to texts with them. FOR EVERY TEXT RESPONSE I HAVE TO CREATE A NEW MESSAGE, CHOOSE THEIR PHONE NUMBER FROM MY CONTACTS AND SEND! It's absolutely ridiculous and frustrating. Fortunately WhatsApp and others exist but a phones BASIC SMS function should work without this kind of error! I know of no other person on any other carrier that has t

9 months ago

williams323aFirst activity

asked in Android

Full bars but phone says "emergency calls only"

My phone has full bars but the 4g let logo isn't there. I go to call or send a text or use data nothing work and a pop up comes across my screen saying "emergency calls only". This has happened multiple times in multiple locations including in my kitchen. I have a Samsung Galaxy s5 that I brought over from At&t. It there something I have to change in my phone. Also when making phone calls when my phone does say 4g let it has a long delay before it starts to ring.Please help me understand why

2 years ago

adonsaFirst activity

published in Apple

Suspected Malware - JUMP! - from a source claiming to represent T-Mobile.

Hello,I received this unsolicited text message from sender "747-4."Thanks for adding JUMP! w/PDP featuring AppleCare Services to your T-Mobile device! Download your Welcome Kit now to get started! tmopdp.co/mydocs! The end of the URL was followed by a 7 character phrase.I never added JUMP! as the text message implies. If it's on my iphone then I've not yet figured out how to remove it. I performed a "block this caller." on the sender, 747-4.The website belongs to Assurant, but bears the T-Mobile logo in the upper right side. I did not download their so-called "Welcome Kit," whereby all indications are that there's a high probability that it's nefarious malware. There is no indication that Assurant is acting as an agent of T-Mobile or Deutche Telecom.May I submit that Deutches Telecom pursue aggressive legal action against Assurant? May I suggest that T-Mobile publish a warning to subscribers?Thank you.

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3 years ago

grioghairFirst activity

posted in Apple

International texting not going through...

I am on the simple plan, and haven’t been able to send international texts to the UK for months. I cannot figure out what is causing the problem. I am on the iPhone 6s. Does anybody know how to fix this problem? Steve

3 months ago

magenta2712237First activity

asked in SyncUP and IoT

Sync Drive critical battery

I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to have my alternator replaced which cost me $450.00. Since my issue, i have come across other customers that have returned this device.One customer said she was getting the same battery failing message. Another customer returned her device after she too,had to get her alternator replaced. By no means am I saying the sync up drive is causing this. But I am suggesting that there may be a correlation between these battery issues and the sync up drive device. How do I look into this?

1 year ago

acehLearner

asked in Android

LG V20 Text

I have one contact that will not give the option to send a SCHEDULED TEXT. As a matter of fact this one contact also does not give the option to ADD SUBJECT. All other contacts give the option to schedule text and add subject. I have deleted the contact and rebooted the phone at leas 3 times but it still does not show the option to schedule text and add subject. Any help would be greatly appreciated.

2 years ago

cmalkielHelper Level 1

asked in Apple

Digits: can’t receive SMS, but can send

I have an iPhone 6s and iPad mini 4. When I activate Digits on my iPad, I can receive and make calls and send SMS (haven’t tried MMS yet). But I can’t receive SMS messages. I’m using iOS 11 on the iPad, and the latest iOS on the iPhone. What at am I missing? Do I need to run Digits on my iPhone, too?

1 year ago

magenta2407274First activity

asked in Apple

Can new iPad Pros be used as Hotspots?

Can the new iPad Pro models be used as mobile hotspots? The online shopping and customer service chat function says no, but this page says yes Smartphone Mobile Hotspot: Apple iPad Pro 10.5" Which is right? Customer service chat most unhelpfully suggested I switch to an Android device, even though many of my apps are not available for Android devices, so are useless for me.

3 years ago

d89rojasFirst activity

posted in Android

Delay in sending picture text messages

I am having a huge delay in sending a picture via text message. At times it takes twenty minutes at others it takes ten minutes, and that is if it sends at all. Regular texts go through right away. The pictures i send are ones i take, or screenshots so they aren't very big. This very annoying, does anybody know what I can do to fix this? It's only in sending, I receive pictures from other people with no problem.

3 months ago

lemlawFirst activity

asked in Android

call forwarding?

I use Google Voice for voice mail. I have always made sure this is set up by going into the call forwarding screens and then putting my google voice number in there. But today it is all grayed out. The background is - within the last several weeks, (and it was not immediately after installing any updates, so if there was an update installed, it occurred unbeknownst to me) my s7 Edge began experiencing EXTREME battery depletion. I had done everything I can to figure out what is causing this, but have yet to do so yet. Then, as of today, my text messaging started not working. So I installed a third party messaging app I have used in the past with no problems, and after a few messages in that app, the same sms/mms sending failures started happening with that app so I returned to the stock app. I did a cache wipe, uninstalled and reinstalled wifi networks... I shut down and restarted and phone and set phone to wifi preferred. WIth this setting, the call forwarding settings are greyed out.

3 years ago

magenta2080023First activity

asked in Other Devices

Where did online chat go? I'm unable to call or be called, which is the only option ever available.

I'm finding it impossible to get help from T-mobile. Where is online chat? Every contact option available is useless in my current situation. ER05 invalid sim card has completely disabled the calling and message functionality of my phone, and with the T-mobile app requiring data connection instead of wifi, I'm a sitting duck here without support. Online chat is supposed to be the solution to the problem of not being able to call support. I'm unable to visit a physical store, so I'm essentially paying for a useless device. Is there simply no other option for support for your phone than to actually use it's data connection? If so, that is just stupid.

6 days ago

bethfiorucciFirst activity

asked in Other Devices

Tracking on Alcatel go flip?

I just bought my elderly father a go flip phone. A smart phone is too complicated for him. Is there anyway for me to track him with this device??

3 years ago

radarweaverFirst activity

asked in Android

Text messages stuck "sending"

Was wondering if anyone else is having this issue. When sending text messages they sometimes get stuck "sending" and never go through. This happens both on / off WiFi and I have tried both with and without wifi calling. I've also changed the network settings off LTE to 4g/3g/2g and even just to 2g to try and resolve this. This is happening on my S8, wifes S8, and our sons S8+. Started within the last two weeks and according to TMO store rep it's a firmware issue that Samsung is aware of but I'm not seeing others with this issue complaining so it makes me wonder. Any feedback would be helpful thanks!

1 year ago

deeemsterFirst activity

asked in Android

apexdestroyerFirst activity

asked in Android

Native Messenger 1MB text limitations

I like using the native Samsung messaging app on my Galaxy S8 but I always get a notice, when sending gifs and such, that the max size is 1MB. Is there a fix for this? Do I have a setting wrong? Anyone else have this problem?

8 months ago

magenta1484059First activity

asked in Android

ATT Samsung S7 Edge mobile data not working

I gave my friend my ATT Samsung S7 Edge. I first had it unlocked. We then took it to the store, and they activated it with a SIM. She can make phone calls, text, and use her home Wi-Fi, but she soon discovered she cannot connect to the internet outside her home. We took it to the store again, and they put the SIM in another phone, and it worked. Store employees called tech support and could not get it to work. I called tech support, and they had me manually put in Access Point Names (erc.tmoble.com and fast.t-mobile.com). Neither APN worked--although we did get a 4G symbol. I will add the phone has the latest ATT version of Nougat. It has been over 2 weeks, and she still cannot use mobile data, and no one seems to know why!!! I suggested she leave T-Mobile for ATT as it is an ATT phone, but she likes T-Mobile. Anyone have any suggestions. The only thing I can think of is going back to her Note 3, or possible doing a factory reset.

3 years ago

galaxyowner7First activity

published in Android

Fixed Galaxy S7 APN issue

I bought a Samsung Galaxy S7 Active through AT&T and switched over to T-mobile. I unlocked my phone and everything worked for about a month. All of a sudden my phone stopped connecting to internet off Wi-Fi. My phone still made calls and sent and received texts, but the data wouldn't work. I made sure my data was turned on and tried restarting my phone, and even did a factory reset. Still didn't fix the issue. I called T-Mobile for help and they reset my APN info back to their default, but it still didn't work. They ended the call by basically sorry we can't help, sometimes phones from other carriers default back to the original carrier and there's nothing we can do to fix it. THIS IS COMPLETELY WRONG. Here is the solution.1. Go to Settings>Connections>Mobile Networks>Access Point Names2. Click on each name and in the top right corn click the 3 dot menu icon and click Delete APN. Delete ALL of them.3. Restart your phone.4. Repeat step 1 and go back to Access Point Names.5.

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4 years ago

magenta1425482First activity

asked in Android

Do texts work over WiFi?

I have a Google Pixel that I was using on Google Project Fi. I moved to T-Mobile a week ago and every since I moved, I am having a lot of problems receiving text messages and incoming calls when I am on WiFi.I work in an area with extremely poor T-Mobile cell coverage, but I have a good WiFi connection at work. I can browse the web and access the internet, but text messages do not come through.Phone calls seem extremely hit and miss. Sometimes they work and sometimes they do not.My phone shows the WiFi calling icon in the top left.I have a couple questions:1: Do SMS and MMS texts use wifi over cellular if it is available? Can you select which one it uses?2: Is there a way to troubleshoot this other than trying to send a text and seeing if it is received? Are there any logs that can be reviewed on the phone?Thank you.

4 years ago

susanjaFirst activity

asked in Android

Is there a way I can turn my voicemail on and off on my own?

I need to be able to turn off my voicemail and call waiting while I'm working. Is there a way to do this without having to call T-Mobile to suspend and then un-suspend my voicemail service every time I start and end a work shift?

10 months ago

stanb42Helper Level 1

asked in Apple

battery drain

New to T-Mobile this week from AT&T.Major problem with our iPhones (5S and 6+) with battery drain. We didn't see this problem with AT&T (had other problems, thus the move), but now having to recharge during the day while we easily made it through the day before. Coverage maps say we should have strong signals, but trying to understand and correct the issue. This is a big problem for us and starting to regret selecting T-Mobile.Thanks for any help.

3 years ago

josedozalFirst activity

asked in Apple

Can you recover deleted text messages on iPhone 7?

I am trying to retrieve 3 week old text messages , that I have deleted. can this be possible?

2 years ago

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