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Postpaid

Accounts, Plans, Features, and Billing

4814 Discussions
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cldavis0324First activity
asked in Accounts & Services
Past text message records

How can I see past text message records.   I can only see the current month usage.    On sprint bill, it would list them all - Tmobile bills, it only shows the amount.

2
H
Community Manager
1 year ago
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magenta2911138First activity
asked in Accounts & Services
Charges for conference call numbers

I am a new T-Moble customer as of August.  Today I received a rude shock when I learned that some conference call phone numbers (in the US) are "out of plan" and that T-Mobil will charge me extra to make what have been routine calls with other carriers.  For a plan that is advertised as covering all of the US, Canada & Mexico this seems like a "bait & switch" policy.  Does anyone else object to this?

21
tidbits
Pillar
1 year ago
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D_GSpeaker
asked in Accounts & Services
Reactivating deactivated sim card

Is it possible to reactivate a SIM card after canceling it (like switching to eSIM) on another line?It is a TM9260 sim, I got it in 2016 and was just deactivated a few days ago. Is it possible to reactivate it?

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syaoran
Pillar
5 months ago
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jowRookie
asked in Accounts & Services
How much are the taxes and fees on the Essentials 55+ plan?

Hello there,Debating between the: Magenta 55+ at $70/mo, taxes and fees included, for 2 lines on autopay and theEssentials 55+ at $55/mo plus taxes & fees. for 2 lines on autopayWondered if anyone on the Essentials 55+ plan could help out on what the taxes and fees you are paying per month are?Thanks!

13
J
3 months ago
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bknobiastateFirst activity
asked in Accounts & Services
iPhone T-Mobile App issue

Hi everyone,When using the t-mobile app after signing in an error page keeps popping up. It says “Sorry, Something went wrong. We weren't able to process your request at this time. Please try again later.” There are two buttons at the the bottom that say ‘Dismiss’ and ‘Try again’. If you click the dismiss button it just brings you to a white screen with the t-mobile logo in the middle and the words ‘and done’ at the bottom. If you click try again, the same error screen described above re-appears over and over again. Neither of the buttons fix the issue.I have an iPhone XR. I’ve downloaded, deleted and re-downloaded the T-mobile app multiple times to remedy the issue but it does not. My account is not pre-paid. Using a web browser, I can log into my account with no issues. Anyone else having these same issues? Anyone have a fix?Any help would be greatly appreciated:) 

24
K
6 months ago
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cubanxFirst activity
asked in Accounts & Services
Limit data usage

Folks,Looking for a way to block data usage at certain times for my kid. We have unlimited data, and he uses it late into the night.Yes, I know the old fashioned way of taking the phone away would work &#128522 , but he stays up later than me and I don't mind that, but I want him in bed by say midnight, and I want to cut off his data usage.Family Allowances DOES NOT stop data usage as far as I can tell. I already have that turned on.I may have to go back to limited data since at least that would stop him.Barring the above, is there a way to turn off his hotspot/tethering? There seems to be a way for T-Mobile to do this centrally since they can control the data limit for it...Thanks in advance!

52
J
12 days ago
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drfarmkidRookie
asked in Accounts & Services
records missing from text usage report

I was just checking the usage on my account and noticed some inconsistencies. I found that the records for many text messages are missing. I have 8 lines on my account (large family) and there are many messages back and forth between family members. If I compare the records of texts between two family members, I should see an incoming record on line and an outgoing record on the other. Sometimes that is the case, but often the text will only show up on one line and not the other. Examples:(1) In the last billing cycle, my wife’s usage shows 156 messages between her and one of my daughters, but if I look at my daughter’s usage, it shows only 23. Only 6 records show up on both reports. The total number of messages between the two is at least 172, assuming all of the records showed up on one line or the other. (2) In the last billing cycle, one daughter shows 16 messages with another daughter. That second daughter shows 18 messages with the first. 15 records show up on both reports, with

11
P
7 months ago
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ryankelsay1First activity
posted in Accounts & Services
Why am I not able to view all the linked number's usage info if I'm the primary account holder?

I am the primary account holder and I have 3 numbers linked to my mobile ID but it won't let me manage or view one of the linked number's account.

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gramps28
Pillar
1 year ago
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Deranged_ChefLearner
asked in Accounts & Services
Error F451"our wires crossed" for weeks - when will it be fixed?

This error has been has been a part of T-Mobile for years, coming and going. When will it be fixed?My situation: I have a T-Mobile ID with 3 accounts. I can login at https://account.t‑mobile.com/signin/v2 and am presented with the chooser page, to branch into one of my three accounts. One account is Home Internet, postpaid. That one works. The other two are a pre-paid phone plan and a pre-paid data plan. Clicking any of these runs into the F451 error page. The error happens on Chrome, Safari, Firefox. The cause is definitely not on my end, and the error itself says “to come back later”. So I cannot check bills, nor change or extend plans, nor check data usage. This is so very unprofessional. All the access worked well in the mid of February. How can a website break so badly and for so long.. ugh…   And no, I will not fiddle with my browser cache etc., this has all been tried before by many other users and does not help. And no, I cannot access the pre-paid accounts from neither my phon

12
W
7 months ago
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Dtsmith60First activity
asked in Accounts & Services
T-mobile PIN

I need to get T-mobile PIN so I can switch my cell number to a different cell service.

3
syaoran
Pillar
2 years ago
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magenta7444204First activity
asked in Accounts & Services
Receiving Collect Calls on cell phone

Is there a way to receive collect calls from your cell phone?

5
T
2 months ago
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nroses91First activity
asked in Accounts & Services
Unknown 404 numbers showing up on my usage log

For about 2 months now, our text message usage log shows there has been hundreds of incoming text messages from two  "Atlanta, GA" numbers: 404-455-0118 and 404-455-0112. We have never actually recieved anything from these numbers (nothing in our phones). It just shows up on the usage history.I contacted the # and they are out of service, but it shows on our log that we're receiving well over a dozen texts from them EVERY day. We don't know anyone from GA and that's on the other side of the country from us. I blocked these # from our family accounts, but they're STILL showing up on the usage log regularly. They appear randomly, at all times of the day and night, etc. No phone calls or outgoing messages, though.

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C
3 months ago
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diaryofjaneFirst activity
asked in Accounts & Services
Usage shows incoming and outgoing messages between my husband and I during times I wasn't texting him.

T-mobile usage shows incoming and outgoing texts between my husband and I that lasted all day up to almost 4am. I was asleep during that time. From the usage under his number it shows we were talking all day, but from my usage it shows when we were actually talking and the correct times. I am aware of the time difference but I converted the times to my time zone and still we weren't texting each other during those times.  He doesn't really know how t-mobile usage works but he does know I can see who he texts. Maybe he isn't aware I can see time as well... Could this be an error on the usage and instead of showing the actual phone number he was texting, it's just showing mine repeatedly? Or could he be texting someone else but making it seem like he's texting my number?

5
C
3 years ago
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magenta4753749First activity
asked in Accounts & Services
Employee Review

Can I leave a T-mobile employee review anywhere?

79
D
1 month ago
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miraclesvedaFirst activity
published in Accounts & Services
how do i see or listen to my voicemail online

when I go to my account online I don't know how to see or listen to my voicemail

1416416
G
3 years ago
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kathyincaLearner
asked in Accounts & Services
Group texts won't send

I’m having an intermittent problem where I can’t send some group texts, even in an already-existing string. It just spins and never sends. It seems to be more of an issue with longer (but not exorbitantly long) messages. For example, today it wouldn’t send a two-paragraph message, but then it successfully sent the shorter one I created in the same text string immediately afterward. Similarly, it wouldn’t send a several-paragraph message to three people, but it would let me send the same message to them individually.When this happens, it’s affects the same messages both in the Samsung messages app on my phone and in the Windows Phone Link app--and it used to happen when I also tried Google Messages--so it’s not an app issue; it’s likely something with T-Mobile.I was having the same problem about a month ago, then it improved. Now it’s begun again. Help! I need to send group texts for a variety of reasons, and this is a real problem.

54
J
3 months ago
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WesGBFirst activity
asked in Accounts & Services
tmobile usage details is missing

my usage details is missing, nothing comes up when I click on usage.  unable to see my text or calls

35
H
Community Manager
1 year ago
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Alaub1990First activity
asked in Accounts & Services
Massive down payment means t-mobile wants to pay me!

I don't usually post on forums bet I felt it necessary in this situation. I am a long term sprint customer (now tmobile obviously) I had leased a galaxy s20 ultra through sprint. The lease term was 18 months. In January of 2022 the lease ended. It is now March so naturally I would like to upgrade so I'm not paying $60 a month towards a phone that is already paid off but needs to be returned. So I tried today to upgrade to the galaxy s22 ultra. Online it told me it was going to be a $500 down payment. I never had to put money down for a phone in the past. My credit is good and I understand tmobile is getting rid of the leasing program (good riddons) but the $500 down payment caught me off guard so I called... after talking to 4 different sales reps, they all told me that my down payment was actually going to be $920!  However, there is a promotion for the s22 ultra right now for $1000 dollars off! Oh wow that's perfect I thought. Well I thought wrong because even after the promotion whi

12
M
1 month ago
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lpatherbestFirst activity
asked in Accounts & Services
Contract

wwhen bring your own phone with 1 line will you be on a contract

7
G
3 years ago
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al-mccol01First activity
asked in Accounts & Services
RECEIVing texts for digits

Why can't I get text messages from Amazon for account verification OTP to(#8563084006 From didgits line)

33
S
3 months ago
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Kpen88First activity
asked in Accounts & Services
Restricted line unable to make or receive calls

One line on my account has encountered an issue where it is unable to make or receive calls, but still has data & text capabilities.  When trying to call the number we get the following automated message … “The service you’re attempting to use has been restricted or is unavailable.  Please contact customer care for assistance.  Message TT204TX65.”  I have worked with T-Mobile tech support over the phone and spent hours in store trying to resolve but no one seems to be able to figure out how to fix. There are no parental restrictions present and apparently no other visible restriction on the account or line.  The other six lines on the account are experiencing no issues.  Tried to upgrade the line (currently an iPhone 11) to iPhone 14 recently and was hoping that might resolve the issue, but apparently this restriction is also blocking transfer of the line.  Tried two different new phone units and spent almost 10 hrs over 3 days with online support & in-store but no luck.  Pleas

8
B
1 year ago
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LaneHFirst activity
asked in Accounts & Services
Divorce and changing ownership of phone lines

Greetings!  Looking for a little advice.  Am entering into a divorce and my soon-to-be ex and her two kids lines are on my account.  She will want to take ownership of them when we separate all property and bills - can I, and if so how do I, transfer those lines from my account to an account she would own? 

4
F
Pillar
1 year ago
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okarmalawFirst activity
asked in Accounts & Services
Old billing statements

How do I access old billing statements?

13
M
1 month ago
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steve729328First activity
asked in Accounts & Services
Swapping Phones on same plan

I would like to swap phones with my daughter and we are both on a T-Mobile One plan.  My phone is a newer iPhone 11 and she has an older iPhone XR.  After we make the switch I would like to sell her iPhone xr (it is paid off and unlocked by T-Mobile) and use an unlocked Pixel as my phone.  So my question is, how do I go about doing that?  If I swap the sim cards in the two iPhones now will that swap the phone numbers?  Keep in mind my current iPhone 11 which will be my daughters is not unlocked but we are on the same T-Mobile One account.  Then when I get my new Pixel can I just insert the sim into the pixel (this would be the original sim from my daughters iPhone XR)?  Hope that makes sense, thanks for the help! 

3
drnewcomb
Pillar
3 years ago
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magenta6730844First activity
posted in Accounts & Services
Phones not working

I can't make or receive call telling me I'm being redirected to T-mobile. Why?  My bill isn't not behind. We can't connect to anything and own Tmobile account isn't telling me anything.

6
K
2 years ago
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