Replies posted by Cali Cat

387 Replies

J
jasoncal84Learner
asked in Gateways and devices

T-Mobile Home Internet infuriating, atrocious, and aggravating

I don't want internet line I have asked you several times to Delete from my Account, but you have not deleted it from me.  I took it home and returned it, not used but I can see the Cash value of $71 in my Account.  delete my Account again. Nobody in this community forum can delete your account. You can only call TMO support directly to cancel service and delete your account. 

8
M
1 year ago
C
Confused ProsecutorFirst activity
asked in Accounts & Services

Why are Prosecutors not considered "Law Enforcement Employees/Professionals?"

Nobody on this board has the authority to determine whether you qualify or not since it is totally within TMO’s internal decision. There are only TMO customers and TMO community managers on this forum. You can always try your luck on TMO twitter and FB channels.

4
C
1 year ago
O
outlier53First activity
asked in Android

Any phones NOT made in China?

Not sure how you define “Made in China” but every smartphone has semiconductors that are made in China even if the phone is assembled elsewhere.

4
C
1 year ago
S
saymyusernameFirst activity
asked in Troubleshooting

Why does Tmobile force customers to use phone app rather than browser?

So apparently the team of imbeciles and as likely as not, chinese communists at tmobile are forcing users to install a phone app in order to perform simple configuration of a wireless internet router.   This as opposed to simply connecting via browser from a closed network, as has been possible for 20+ years on most standard routers. The reason?  Think about it.  Any time you install an app on your phone you potentially allow any of the following: Access to your identity.  Your contacts.  Your messages, photos and other files.  your camera and microphone.  Your device id, call information, any accounts configured on your phone, log files, internet traffic, the list goes on and on.  Anything you can imagine your phone is capable of, and more importantly, things that even you CANNOT IMAGINE your phone is capable of.  Because the people who are CREATING the technology are 25 steps ahead of you. Ask yourself what hidden permissions the app has on your phone...and if you are honest with yo

10
O
1 year ago
S
saymyusernameFirst activity
asked in Troubleshooting

Why does Tmobile force customers to use phone app rather than browser?

There are the users that are phone centric and willing to accept a compromise with a tiny screen and the inconvenience of having to constantly scroll about and fidget on a small device. It is an inferior experience which has the single goal from a corporate mindset. Lowest development cost at the lowest cost to maximize returns. It is all about the mindset of accounting. Support one single interface and force that experience upon the subscribers. A program manager is given limited funding and has to meet budget guidelines. That my friends is what it is all about. It would be great if the gateways had an open source code base and T-Mobile would innovate by allowing a community based solution be developed. I think it is fair to say, Not everyone is using the Home Internet Service with just a phone and it is highly unlikely to even be necessary. Most users have 6-24 devices of various types on the local LAN. I know I do. Management of a router/modem with just a flakey mobile application

10
O
1 year ago
O
OntheMoveFirst activity
asked in Coverage & Signal

Roaming Coverage in Vancouver Metro, Canada

I had this happen once. Try powering your phone on/off and see if that helps. Otherwise you can call call TMO support.

3
syaoran
Pillar
1 year ago
J
JimbodFirst activity
asked in Coverage & Signal

Lima Peru use

Yes, I was in Peru in Sept this year. Lima and Cusco no problems. Even had full LTE bars in Machu Picchu.  I don’t recall ever being in a dead spot along the Sacred Valley either.

2
C
1 year ago
Z
ZUCETHEMOOSEFirst activity
posted in Troubleshooting

5G gateway

Need to know how to chang it to 5G to 2G Unfortunately you can not manually select or lock specific bands from your TMO home internet router.

2
C
1 year ago
R
robboz4First activity
asked in Troubleshooting

Internet Gateway Feature Questions

Not exactly sure how your network is setup but perhaps the following information may help you troubleshoot:TMO home internet router public IP address is dynamic and not static. It can change daily or even hourly depending on the amount of cell data traffic in your area. The IPV6 address works best.

2
R
1 year ago
T
twilighttempestahFirst activity
posted in Accounts & Services

T-Mobile Loyalty

There are a few qualifying things to keep in mind:If you are on a legacy plan (a plan that is no longer available) you generally are not allowed to add another line under the same plan since it is no longer available. That excludes your eligibility from “add a line” promotions which are generally tied to BOGO deals. You can always change your legacy plan to a current one and get the same add a line promotions but doing so may increase what you pay for the plan and/or lose plan benefits that are no longer supported. As for phone upgrades on existing lines, I’ve always been able to get same promotional trade ins without the need to change plans. However, you need to have established credit on TMO that can cover the purchase price of your upgrades. If you want to know how much credit line you have, just ask a TMO support rep. The way this promotion is structured it highly incentives you to stay on TMO for 2 years. This is something TMO wants for new and existing customers. For promotional

7
M
4 months ago
E
EstradasGolfFirst activity
asked in International

International coverage

If your plan includes international data and text, then yes. I was there in Sept and had no problems. When you first connect, you will get an automated text that confirms your plan.

2
drnewcomb
Pillar
1 year ago
S
sarongaRookie
asked in Accounts & Services

auto pay

Auto Pay will deduct from whatever account number and routing number you set. It does not differentiate between savings or checking.

6
S
1 year ago
S
sarongaRookie
asked in Accounts & Services

auto pay

I have the same account # for both savings and checking accounts. You will need to ask your bank on how it differentiates withdraw from a checking or savings account that has the same number.

6
S
1 year ago
P
Papa47xFirst activity
asked in Gateways and devices

Subnetting the 5G Gateway

Assuming this means you set your Ring to a static IP, then you are correct. You need to reset or Ring to reconfigure it. The other possible solution is to add an external router for the 2.4 ghz band wifi and set that router’s IP to the same as what you had with the ATT router. I say “possible” because if you go with external router, then it will create two NAT layers for everything connected to the 2.4 ghz wifi. This may cause other issues or it may work just fine depending on what your connected devices and apps need.Your extender won’t work because it doesn't support DHCP. It will still use the same IP range as the TMO router.If you decide to give the external router a try, there are numerous posts in this community on recommended ones and how to connect to your TMO router plus disabling the wifi on some models of the TMO router.If the expense is not palatable, you could always borrow an external router to connect to your Ring. Then you could change wifi setting via your Ring app. Ju

1
C
1 year ago
R
rfforcheFirst activity
asked in Troubleshooting

Use t-mobile home internet and spectrum concurrently

Can I use t-mobile and spectrum concurrently?  If you describe why you want to do this, you will get a more specific answer. As the above post says, TMO and Spectrum are two separate companies so they will be happy to let you continue paying for both.

4
N
11 months ago
A
allanl3561Helper Level 1
asked in Gateways and devices

How do I respond to a message that I receive on the internet gateway

I’m receiving messages that my account is under review and that I’m made withdrawal using epay from America first credit union. Is this spam? Yes. I assume you are not using your TMO router’s phone number as your contact number for your bank accounts.

6
F
1 year ago
G
GerardFirst activity
posted in Accounts & Services

Be VERY careful with Trade In

Be incredibly careful with your trade ins. I am very unhappy and in my opinion I’ve been robbed. When T-Mobile offered trade-ins for the Pixel 7+ I was glad to participate and upgrade my Pixel 6+ which was less than a year old with not a scratch, dent, or chip in it. I was worried though; I had purchased my phone independently and brought it to T-Mobile and T-Mobile had the wrong color for the phone. Note, is obviously had the correct EIN since the phone was active on the network for almost a year. I called and spoke to a T-Mobile rep and was assured that the color wouldn’t impact the trade in. So, I made the trade. After nearly a month I got the notice last week that I was getting $0.00 for my trade in since it didn’t match the stated phone. Don’t bother trading in unless you are rock solid on the phone. In my opinion, Assurant or T-Mobile is going to figure out a way not to pay you. Never again will I buy or trade in a phone with T-Mobile. From my experience, they will take any phon

2
gramps28
Pillar
1 year ago
M
MirWrldRookie
asked in Accounts & Services

iphone trade in 2022

At Best Buy they will appraise the trade in also. So I could potentially get the credit towards for the new phone right on the spot in store? Sort of. This is a promotional trade in which means you will get a lot more than what the fair market value. For example, Apple is offering up to $200 trade in for an iPhone 11. Apple usually offers slightly more than fair market value.The promotional trade in will be given to you in two parts:Fair market value in the form of one time credit. You can assume it will be less than $200 so let’s say you get $150. This will show up in the next 1-2 billing cycles. The balance $650, in this example will be given to you in the form of monthly credits over 24 months. In this example you will get about $27 in credit per month.Now here is where it gets a little confusing. Assuming you are getting the base iPhone 14 Pro, the price is $999. On the day you make the trade in, all you will have to pay is sales tax and any fees like activation, shipping,

11
C
1 year ago
B
bcrescue3First activity
asked in Gateways and devices

will the gateway modem connect to 2 smart tvs?

I have an antenna for local and a direct connect cable on my TV and I'm On router. I'm in iowa. Will this router run  my 2 sonny tvs? . If so will it give me smooth 4K streaming? Thank you It’s difficult to give you a definitive answer because there are many variables:You need sufficient bandwidth and low latency in order to stream 2 4K streams simultaneously. The only way to find out is to try TMO Home Internet within that 14 day free trail period. You mention that your TVs are Smart TVs. While this would indicate that streaming apps can run natively on your TV, you would have to refer to the TV maker’s manual or support to confirm that they offer the streaming app you are looking for and that they support 4K streaming. The last variable has to do with wifi range. Unfortunately the TMO routers must be positioned within your house where it gets the best cell signal. This position (usually next to a window) may be pretty far from one or more of your TVs so again you can only confirm by

2
iTinkeralot
Pillar
1 year ago
P
PeterohFirst activity
asked in Plans, Features, and Billing

Where's the airline wifi promised?

I just completed my 6th trans-Atlantic flight this year, and on NONE of them was I able to get wifi according to the confusing, inaccurate ‘instructions’ I’ve received from 611 and the web.  All were inconsistent and incorrect, for some reason.  Is this a bait and switch situation re the current offers / ads?  Going to speak with my old FTC friends from my time there. Your airplane must use Gogo internet service for this benefit. Also only the following airlines are included:Alaska Airlines American Airlines Delta Airlines United Airlines I haven’t flown internationally, but every Alaska Airline flight I’ve taken in the US works fine.

1
C
1 year ago
J
jason_nrdnFirst activity
posted in Accounts & Services

Lied to and billed for a phone that I was offered for free

I come to T mobile in Renton to upgrade my service plan from essential to Magenta and add 1 more line for my son kid watch. As an agent advise , i need to pay $150 for 5 line in Magenta plan, i sweared i asked him 3 times and i had confirmed for  $150 monthly payment for that plan. After i received the bill , it cost first month $220 and $170 for monthly after that. I brought the bill to that T mobile store again for asking, and they said it impossible and they can’t do $150. I said if you can’t do that , so i would like to return everything back to normal and i would like to return the watch too. They said they can switch back but the charge will be higher and they can’t take back the watch because only 14 days for return. I really upset and angry , look like i just got scam by a big company. If your five lines includes the smart watch service then your monthly fee should be:4 lines of Magenta - $140 1 Line Smart Device - $10Total should be $150 as you were quoted. This price is righ

27
A
4 months ago
J
jason_nrdnFirst activity
posted in Accounts & Services

Lied to and billed for a phone that I was offered for free

I have 4 line and 1 line for kid watch only Are you also enrolled in Auto Pay? If not that is a $5 per line fee. That could also explain the extra $20.

27
A
4 months ago
J
jason_nrdnFirst activity
posted in Accounts & Services

Lied to and billed for a phone that I was offered for free

I have 4 line and 1 line for kid watch only Are you also enrolled in Auto Pay? If not that is a $5 per line fee. That could also explain the extra $20. Yes , i do I would definitely call TMO customer support. The $150 price is their standard price right off the website - $140 for 4 Magenta lines and $10 for smart device.

27
A
4 months ago
P
Paula McFirst activity
asked in Apple

Trade-In

So here is an update. I sent the trade-in using the USPS label provided by TMoblle. I also tracked and it was received in TX on Nov 19th. Unfortunately on Nov 23rd I received a text from TMobile stating my trade was never received and I am going to lose my credits on Nov 30th. I called and spoke to a very nice rep that told me not to worry it can take 14 business days to process. So what happens on the 30th when I lose my credits? I am out a phone and credits and still owe money on that phone to my prior carrier. Somehow my gut told me this was not going to work out smoothly and here we are. I should have opted for the keep and switch and had TMobile pay my phone off. I asked what happens if the status does not change and it just keeps showing not received - I was told an investigation will be opened. Super disappointed I am in this position and cannot recommend this avenue for anyone going to TMobile.  Some comments I see are over a year old. Its shocking in a years' time this proces

3
C
1 year ago
Y
yb30First activity
asked in Accounts & Services

Is there a limit on how many lines can I upgrade to Magenta Max and get free phones

I have 6 lines on my account. And I would like to upgrade to Magenta Max plan and avail upto $1000 off on new iphone 14 pro after trading in a device. Is there a limit on number of lines I can do the upgrade or every single line is eligible for upgrade?   You will be limited by the amount of credit line TMO gives you. If you don’t know your credit limit, call TMO support to find out.

2
C
1 year ago
25,671
Topics
103,396
Replies
1,292,916
Members

New badge winners

Show all badges
Terms & Conditions