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desertnomadFirst activity
asked in Coverage & Signal

Very slow SMS delivery

I have a SwitchBox (https://switchboxcontrol.com/)This is a box that uses a T-Mobile SIM to control power to remote devices. It is used typically in an aircraft hangar to turn on an engine pre-heater. It works by receiving SMS messages containing commands. Sometime when I send it a command, it responds within a few seconds, and sometimes the message is not delivered for a few hours. This afternoon one message took 4 minutes to be delivered to the box and the next one took two and a half hours. In both cases I can see the credit debited from my pre-paid T-Mobile account immediately.What is the problem with these long delays when sending an SMS to a T-Mobile device?

9
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1 year ago
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magenta1417704First activity
asked in Accounts & Services

Anyone else get double charged for Autopay in May?

I have been a T-Mobile customer since the company started and I just signed up for TMO ONE at the urging of a sales rep... now I have been charged twice for my bill and am $19 away from getting an overdraft fee at my bank.  Trying to figure out if this was an isolated incident or if it happened to other people.  I will not risk going through this ordeal again and will remove myself from the TMO ONE program if it's widespread.  Also, I expect T-Mobile to reimburse any bank charges I incur due to this error.  Please comment if you were charged twice too!

18
K
1 year ago
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rapidfireFirst activity
asked in Android

How do you fully delete facebook off your phone?

As more and more reports of the facebook app just being spyware/malware I would like to know how to remove it off my phone. Current reports show even if you don't have an account and haven't opened the app it still spies on your every move. If that is true then even disabling it does nothing. I have a Samsung Galaxy S9 plus,  so I'm unable to install an alternate OS like lineage since my boot loader is locked. Any help would be appreciated.

15
X
3 years ago
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jeffvizcainoFirst activity
asked in Accounts & Services

Phone stolen, how do i lock sim card?

My phone was stolen last night and I am currently in Europe, I can't access My T-Mobile because the they are "implementing PIN/Passcodes as an additional security measure." and only offer a text message to the phone number as a location to send the code. I can access the email that is registered with the account. Can I buy a sim card in Europe and have them activate that on my account? I'm worried that if someone gained access to my phone they could reset my accounts just by using the text message verification.

10
H
2 years ago
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susanjaFirst activity
asked in Android

Is there a way I can turn my voicemail on and off on my own?

I need to be able to turn off my voicemail and call waiting while I'm working. Is there a way to do this without having to call T-Mobile to suspend and then un-suspend my voicemail service every time I start and end a work shift?

4
S
9 months ago
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privacy789First activity
asked in Accounts & Services

Outbound callerID blocking my number despite settings

I, too, am having a still unresolved issue with Tmobile blocking my phone number when I place outbound calls.  This has been going on for welll over 2 weeks. Many calls to Tech Support haven't resolved it.  Ever since I started with T-mobile in 2013, my outbound callerID was to SHOW my phone number but block my name from appearing.  Settings on my phone (LG G2) had it set for "network".  Now whenever I call someone or business they either do not answer or answer cautiously because ... my call appears on their phone as "anonymous". One agent said he issued a trouble ticket but that was a good 8 days ago.  He did mention that about the time I experienced this, there was a "network update".  He also submitted "unknown caller" for the name field.Could someone please get this sorted out?  Thanks in advance.

9
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2 years ago
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airforcedude08First activity
asked in Accounts & Services

DIGITS with landline

I see that DIGITS was just released, but haven't seen any information about using landlines with it. Is it possible for me to purchase a land line phone, connected through my router like a VOIP phone, and use my digits phone number? I know it's possible with google, but wasn't sure of the process with this new T-Mobile feature. Thanks!

6
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3 years ago
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terracotta333Helper Level 2
asked in Other Devices

Timex FamilyConnect smartwatch for kids

Hi,Need an assistance w/ regards to the timex watch, do we have an option to purchased the stand in which the watch sit?sad to say it was lost. i already checked the list of charger t-mobile offers but timex charger w/ stand is not included.and also any idea where to purchase?? if its not available w/ t-mobile.Thank you =)

6
M
2 years ago
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magenta6940985First activity
asked in Accounts & Services

Call Forwarding set up on-line

Can I set up call forwarding on-line?

8
S
19 days ago
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magenta2932278First activity
asked in Accounts & Services

Binge on not working

We have a mobile hotspot device with 6 Gb of data and i have always used the binge on feature and never finished all 6 Gb but last month i finished all of the data and i only use it for stuff under the binge on streaming list. This month the data restarted the 15th of October and now I only have 3 Gb left when i have only used the data for streaming youtube which should be on the binge on list. I have checked the media preferences and HD resolution is off and it says that binge on is on but why is it using the data. If anyone can help i would appreciate it. Thanks

29
J
1 year ago
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magenta9492909First activity
asked in Accounts & Services

Another possible fraud alert

I just received a text stating:primary number has been updated to ********** (voided out to protect my phone number)and that number will begin receiving all account notifications, This number will no longer receive account notifications but will continue to receive other notifications from T mobile. If unauthorized please call 1-800-937-8997 or dial 611 from a T mobile phone. I do not have a T mobile account and the number matches the one given in this thread: Fraud?

3
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4 years ago
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allenm28First activity
asked in Accounts & Services

Caller ID Not Correct

I have a $45 prepay 30-day plan. I am trying before I switch from AT&T. When I call the receiving party Caller ID window reads "Cell Phone IL" and my cell number but not my name as it did under my AT&T Number. I called T-Mobile 5 hours ago and they said it should take an hour or so for the record to update. It still is not listing my name and people are not answering my call since they don;t know the number being displayed.  How can I get the display to show my name?

13
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Pillar
7 months ago
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jayminhoFirst activity
asked in Accounts & Services

T DIGITS , NO SMS .

digits is the worst thing you can install.. i have installed t-mobile digits and now I CANNOT RECEIVE ANY SHORTCODE from banks, uber, whatsapp, nothing!!! worst yet, t-mobile people have no clue what to do. stay away from t-mobile digits.. i will change my simcard number!!

8
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1 year ago
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fixvvmFirst activity
asked in Apple

Visual Voicemail not working properly IPhone

The visual voicemail feature on my iPhone is not working correctly. Is there a fix for this with T-Mobile? I just moved four lines over to T-Mobile and this is very disappointing to find out after-the-fact that I cannot use the visual voicemail feature.

4
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2 years ago
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lgreeneathomeFirst activity
asked in Accounts & Services

Employee lied

I spent 3 hours in the store on 2/16 and the employee lied repeatedly as to what my bill would be.  I have a signed contract stating the amount of 130.00.  When I recieveed the bill it was 180.00.  When I called customer service and also talked with someone at the store they said that they could not help me.  When you sign a contract isn’t it legally binding.  I am fixing to take it to court.  This is not right.  My daughter was there as well and heard all that was said.

11
A
9 months ago
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magenta6296199First activity
asked in Accounts & Services

Digits app problems

I use the digits app for one of my lines and I. Unable to get text messages from certain companies. Is this a normal issue?

4
J
3 months ago
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magenta9420525First activity
asked in Accounts & Services

Blocked caller

If I block a number with family allowances what does blocked number hear if they try to call? What will I hear if I try to call them?

2
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1 year ago
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magenta3796280Learner
asked in Accounts & Services

Legacy account balance wrong

I've got a legacy account for my emergency phone @ 10cents a minute.My balance is $44,my minutes available show 225.Do the math.

21
M
2 years ago
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magenta6674786First activity
asked in SyncUP and IoT

Setting up multiple Sync Up Drive Wi-Fi's for a business?

Hello,I know someone who is trying to setup multiple SyncUp Drive's (8 of them) for the hotspot, but only want to use their 1 cell phone to set them all up.When they setup the 1st sync up drive from their phone and work on the 2nd one, it says this number has already been registered.How can they setup all 8 device hotspots on sync up drive from her 1 phone?

3
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3 years ago
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magenta7715533First activity
asked in Accounts & Services

Fam Stateside Intl wMob Promo

I have a Simple Choice plan with Fam Stateside Intl wMob Promo. When I try to change my plan to Tmobile One I see that Fam Stateside Intl wMob Promo is also added to the order. But when I called Tmobile experts most of the reps told that they cannot move that Fam Stateside Intl wMob Promo to T mobile one. I tried explaining them I have the option online. But I did not get any help. Please see below.

3
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2 years ago
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dave_5072771First activity
asked in SyncUP and IoT

SyncUP driver behavior & Insurance Carriers

When I first used SyncUp it showed "driving behavior" like starting/stopping fast, etc.  But since then I can't find it on the app anymore. Where can I find it or did the app get updated and it got removed?Secondly, can you use SyncUp to get discounts with auto insurers including Progressive?

3
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6 months ago
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