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eal0226First activity

asked in Device unlock

Purchase direct from Apple

I plan to buy an iphone direct from Apple to use my credit line and my carrier is Tmobile. It will be paid in full so its apple unlock. I was reading the tmobile unlock policy and states that phone must be purchased from tmobile to be unlock? Does my iphone qualifies to be unlock by tmobile?

3 months ago

Bbb210First activity

asked in Device unlock

Unlocking Samsung phone bought from manufacturer

I bought my Samsung Note 20+ off of Samsung's website. I selected the carrier T-Mobile instead of unlocked because I was under it at the time. I recently switched my carrier to AT&T, but when I put the AT&T SIM card in, my phone wouldn't accept it. I tried to go to the Network Unlock settings and pressed the permanent unlock, but it told me "Your phone isn't eligible to be unlocked: reason code 132".I called T-Mobile, who told me that they were unable to unlock it and that I needed to contact Samsung instead. I called Samsung, who told me that my phone was locked by T-Mobile and only they could unlock it. I ended up physically going to a T-Mobile store, and the worker called tech support in T-Mobile. They said that since I technically bought it off Samsung, T-Mobile wasn't the manufacturer and they were unable to use my IMEI to unlock my phone. I have been calling back and forth between the two for a couple of hours now and I still haven't gotten it fixed. I messaged both T-M

3 months ago

ambassadorwarithakbarFirst activity

asked in Accounts & Services

T-Mobile Employee Hacker Into Shareholders account

T-Mobile Employee Hacker Into Shareholders account in Renton WA. And ported over my old prepaid account to a consumer paid account without with o help. My organization cell phone still don't fully work and no one in this store can help me ..This matter cost my organization over 1 million dollars today. As someone in this store claimed my T-Mobile administration opinion.I need a emergency oversight investigation down on this store ASAP .I wonder will he give me a receipt before I leave.

3 months ago

Jallison2415First activity

asked in Accounts & Services

confused

When I signed up last month the rep told me that I didn’t have to pay any up front money but then told me i needed to pay 109 dollars which would be credited back to me. This money I paid does not show anywhere on my account and no credit was issued. I talked with someone at support and they couldn’t find it either. Where did it go?

3 months ago

icontre2First activity

asked in Accounts & Services

Bill

need to print my bill for school address prove but not be able just be able to see but do not have the op to save or print

3 months ago

moejoe233Novice

asked in Troubleshooting

Water in phone

I drop my phone in water retrieved it quickly took cover off dried it off plugged it into charger. Received a message it detected water so I put the phone in rice. Now I can’t plugged the charging cord into the phone??? Why is this?

3 months ago

StevieWonderFirst activity

asked in Accounts & Services

T-Mobile Autopay Confusion

Just switched our 2 lines today from ATT to T-Mobile at Costco. I set up autopay at the time the lines were transferred.When I log on to the T-Mobile site (either via the mobile App or the website), my personal homepage says “Set up Auto pay”. ???But when I go to my account page, it says that autopay IS set up and functioning. I also received an email confirming that I successfully set up AutoPay.Why the confusion on the part of T-Mobile? They’re making me confused.

3 months ago

adamnoelFirst activity

asked in Coverage & Signal

T-Mobile activated a new SIM card but I still can't make a call or send a text because they didn't register my new phone on their network?

I just transferred my SIM card into the new phone T-Mobile sent me but I can’t make calls or send text messages. When I tried to make a call it says “Your phone’s not registered on a network, so you can only make emergency calls.” So what can I do?

3 months ago

SkylerGFirst activity

asked in Device unlock

Carrier Lock iphone 15

I’ve recently upgraded from an iPhone 12 to an iPhone 15. While trying to transfer this new eSIM basically transferring the phone number and the cellular plan. I noticed my phone was SIM Locked in the Carrier lock in General settings. I was wondering if I needed to go to a T-mobile location and have them unlock my iPhone or if they could just do it online?

3 months ago

jstyle0000First activity

asked in Device unlock

Sim locked but t mobile says fully unlocked

I bought Iphone 14 pro in September and I moved to Indonesia. So I fully paid for my phone before I came here and when I was paying for the device, t mobile expert said that it has been fully unlocked. On my setting, it still says SIM Locked and it is not working here. I called T mobile more than 10 times, they say that it’s been fully unlocked but my phone says it is still locked! I even tried to scan a new esim on the phone it says I need to contact the original carrier to unlock the phone. Every time I called all they say is the device is fully unlocked. I was even connected to Apple experts but they could not help me with anything. Apple suggested me to reset the phone, which I have tried. Now I don’t know what to do. It’s been more than two weeks and I’m not able to use this phone that I’ve paid $1000 for. Please help!!!

3 months ago

KankuamaRookie

asked in International

Keep my US number from outside of T-mobile network (Colombia)

3 months ago I obtained a T-mobile pre-paid plan to stay connected while in the US ($15 per month). Now I’m back to my country (outside of T-mobile network) but I want to keep the same number for when I get back to the US next year. I have recently paid the monthly fee while here in Colombia but I want to reduce the fee because I’m using my local sim card. How can I do that?I have heard about connecting the number to Google Voice but I’m not sure if that’s the most effective and less expensive option to keep my US phone number.

3 months ago

KibaFirst activity

asked in Device unlock

help please

I live in Korea, I bought an iPhone 13 second hand, but it turned out to be blocked, I can’t create a mobile phone account, since I don’t have a mobile phone number, I can’t write to support either, since there’s no mail to write to, and I can’t call from Korea I can’t go to America either

3 months ago

B1GSpartanFirst activity

asked in Troubleshooting

messrjonesFirst activity

asked in Android

Device Upgrade

When I upgrade my device, do I pay the monthly fee in addition to my current monthly fee for service?

4 months ago

Ponyboy1347First activity

asked in Accounts & Services

is there a way to restart my account

I switched over from Verizon but I did start a new number. I wanted a fresh start went with Samsung and all that. Well when I went in I had a idea in mind of what I was getting and that was the s23 ultra. Well they set me up with an account without asking which plan I wanted which they chose for me bissness which is not at all what I wanted and it being that why made it so couldn't get the s23 ultra because it was a 400$ down payment. Well it wouldn't be if the dude asked me any questions. I'm actually pissed off and want to know if t-moble will actually help me out on this or if I have to move carriers again even though I just started.

4 months ago

EdiblejesusRookie

asked in Accounts & Services

Is there a way to block numbers without having access to the mobile - Family account

Greetings, I was trying to find out if there is a way through the website dashboard with the master account to block a number from texting and calling all phones on your plan? I don't have the ability to do it manually at this time.

4 months ago

QazplmLearner

asked in Accounts & Services

Billing address not updated after change successfully submitted

Trying to get the billing address updated for a prepaid account. It says the change was successful, but it never actually changes. Customer Service couldn't make the change either. They said they would enter a ticket for it. For people who have an old billing address in their account and can't change it, this is making online payments, credit approvals, plan changes and ports fail. Even though this is frustrating, Support reps have been professional and nice and do try to help.

4 months ago

Lesly058Rookie

asked in Apple

why does my phone bill keep increasing?

I noticed that my bill kept increasing it was $64 then $71 now $75. I checked and the only thing that changed was the price for equipment which I don’t know what it means but it went up. I even traded in my device but ended up being worth nothing even though when I first got my phone it said the device I traded in was $400

4 months ago

Vlad999First activity

asked in Device unlock

hi can you unlock my phone

hi can you unlock my phone?

4 months ago

EmeraldsR4meFirst activity

asked in T-Mobile.com Account

When will I receive my $150 Rebate

When I signed up as a new customer back in October I was told I would be getting a $150 rebate.How can I check on the status of my rebate??Thank you

4 months ago

sms03223Rookie

asked in Android

REVVL 6x 5G remove Google search bar

How do you remove the Google search bar from the home screen of a REVVL 6x 5G?

4 months ago

jrgmirandaFirst activity

asked in Billing

Chat

I need to ask a question about my bill by the chat, where can I found the chat icon?

4 months ago

Shiraz177First activity

asked in Apple

eSim

I have an iPhone and TMobil plan...currently in the Philippines. I would like to convert to eSim so I can install another SIM with a local number.

4 months ago

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