Lately it happens every day that I'm not connected to the internet even though my router shows 3 bars, but my TV, laptop, tablet have no internet connection. Only my cell phone when I turn off wifi. I did unpluck, wait and plug in again and it doesn't help. TV often freezes because of lost connection. It wasn't like that when I started with TMobile internet.
I am on a trip to Slovenia and almost a week ago I paid for the “International Pass” of 15GB. It took me about 45 minutes to buy the pass since connection is horrible. Even after buying the pass it hasn’t changed anything about my service and is still charging me $50. Any reason why I’m not getting the high speed data?
I am traveling to Santo Domingo in a few days. Can I use my phone? Will I incur any fees?
After installing the latest system update on Samsung A53 5G (on July 31, 2022), incoming calls go directly to voicemail. Is there a solution?
My iPhone was stolen in Lima so I am replacing with a cheap android until I get back to the US. I want to use my old T-Mobile number in the new phone. Is it possible to set up the old number on an eSIM so don’t need to get a physical SIM card FedEx’d out to me in Lima?Thanks
Account # I have closed this account post much dissatisfaction with your policies and predatory actions. I started this nightmare in March of 2022. I received the new equipment just prior to a trip to Europe. I was not able to activate the device in a timely manner because I was detained in Europe due to testing positive for COVID. I alerted TMobile via text message on 3/15/2022. Upon my return home I received a bill for $369.32 for the account which had not been used. Initially I was mildly upset but in dealing with your "experts" I received nothing but mis-information and lengthy hold times while being directed to the next "expert" . 45 minutes into this call I gave up and offered to close the account and to return the equipment. I told by your "Expert" that I would still have to pay for the device and continue paying the monthly fee for the device. This was not an acceptable option. I was then directed to a supervisor with another 20 + minute wait. It was finally agreed that I
I work overseas now, then back in April due the promotion from T-Mobile Tuesday for free MLB.com subscription, I tried to redeem from T-Mobile Tuesday the redemption for MLB.com, MLB.TV, from my iphone 12 Pro, but it never worked, then I called T-Mobile customer service many times and even with T-Mobile on the line I was patched through to MLB directly to explain the APP doesn’t work. Then, apparently they sent an email which might have done into spam folder asking for proof of my redemption, I never received the email. meanwhile I inadvertently subscribed through Apple. I need to know who to contact at T-Mobile to obtain the screen shot showing that I attempted to access the redemption code in time, T-Mobile knows that I called and explained the APP didn’t redeem the code and they confirmed me this week that they know this but when I called MLB.TV today they said I need approval from T-Mobile or need to show that I did try to redeem the redemption code in time for the promotion
login with an account type which is not supported on Samsung.com
GOOD EVENINGMY T-MOBILE SIM GOT LOSTAND I WANTED TO ASK IF I CAN RETRIEVE IT OR I HAVE TO BUY A NEW ONE
Is it possible to login to a portal, that will allow me to view my text messages, using my computer?
Cannot find chat. Was changing phones. Have no landline, but have internet. Got message that SIM change is complete - but not working!
I NEED to change my phone number ASAP. Preferably tonight for sure. Can I do that myself in the app somehow?
Hi-I dread calling customer service but wanted to see if anyone knew what a handset charge is? I’m being charged $11.88/month for this and no clue what it is?thank you!!!
As the headline says ... I want to purchase a new iPhone for my boyfriend for his birthday. We would trade his old phone in. (400 dollar credit) I am the account holder / owner / main line. How can I accomplish this without TMobile constantly sending updates to his line? The reps seem to have no clue. I can't be the first person who wanted to surprise someone...
I just got my T-mobile gateway last weekeverything was okay but this sunday All my home devices was with out wi-fi line 🤔🤔🤔 i walked to the gateway and i notice this was starting on as the first time , i wait into get complete on After 5 minutes the same thing happen again , today is monday and i still having the same time but now that happen about every hour the gateway automatic restart very very annoying! Due to I have smart speaker and every hour the music stop . Due to not internet (so the problem is why the gateway restar by it self every couple minutes )
I have Business Unlimited Advanced. I got an email for a free upgrade to Business Unlimited Ultimate. I try to get it over the phone and at a corporate store. Neither of them do it or do it properly. My bill increased so I downgraded back to Business Unlimited Advanced. But I lost Netflix on us. I don’t know if it’s still a promo or not, but I also saw a promo come off of my account: HINT P11. Does anyone know what this promo is? I thought it was possibly $20 off the home internet.But more importantly what’s the best department to speak to for the Business Unlimited Ultimate upgrade?
I stop my plan on phone call before I leave America.The person who I talk told me they not gonna charge me anymore.But they just charge me again.I already back to my hometown and I never use that plan.I need refund but I’m not in America I can not call customer service.Is there any way I can request refund online?
Hello,I currently have a Nokia 5G Home Internet gateway (silver) and about a week ago, I noticed it would just lose signal randomly. At that point, it was dropping the 5G signal a couple times a day. Now, it happens 6-8 times a day and it lasts longer each time it goes out. I called T-Mobile Support and we went through the checklist to determine what could be wrong. They concluded it could be the gateway, since it was the original one that launched with T-Mobile Home Internet. They shipped me a new gateway and I hooked it up, with no issues for the first day. Now, this one is doing the exact same thing… and now I am noticing signal drops on my iPhone 13 Pro Max at the same time the gateway is losing service.Do we have anyone in the Syracuse, NY area experiencing similar issues? I work from home and I’ve dropped business calls and even lost connection to meetings I was hosting.
How long it takes to receive device pay off card after TMOBILE APPROVAL?
For the past two days, every phone on my account has been unable to call a specific phone number. Regardless of who dials the number, we are receiving a “call failed” message. Contacted Sprint Customer Service and they have been unable to determine the issue. I’ve verified that the number we’re trying to call is working properly. Does anyone have any ideas on what could be causing the problem and how to correct it? The number we’re trying to call belongs to my 98-year old mother.
I had to buy a new phone (unlocked) while I was in Mexico which came with an ATT sim card. While standing at the counter watching the ATT sales person get my phone ready I told her that I had a T-Mobile SIM card which still worked (thankfully it was not damaged in the broken phone). She finished setting the phone up and then switched the ATT SIM card with my T-Mobile SIM card. Everything seems to be working, I am receiving calls and texts from my regular number. So what's my question? Well, am I okay on the new phone? Am I using the T-Mobile service (it appears to be that way). Will I still have international (i,e, Mexico) text, data and phone? I'm a bit nervous about this, hence the questions to the community.
Usually about once a week, I get the Edge signal instead of 4G and it sticks around for a day or two, then 4G comes back. I use my phone for work a lot Monday-Friday and sometimes even on weekends, so this is very frustrating.
Tmobile 256GB deal for Iphone 1412.46/month over 24 months after trade in with a carrier deal.But then on another line it says $39.75/month before T-mobile bill credits.Can someone explain what the last line means. Its a little conflicting if it says 12.46/month over 24 months. But then says $39.75/month ? Thanks
how come t-mobile don’t care that their data base is hacked which means customers private personal information is breached and despite my countless efforts to bring this to their attention (twitter, Facebook, email, t-mobile) they literally don’t care and won’t respond. Oh and yes proof provided as well and nothing.
If I purchase an unlocked phone, for example an S22 Ultra unlocked version, will I be able to make Wifi calls on T-Mobile ? This is assuming I use a T-Mobile SIM with it, or eSIM, of course.The reason I ask is that I have no reliable cell coverage at home. Neither 3G/4G/5G offer reliable signals in all places in my home from any operator. A T-mobile cellspot in-home LTE tower also does not cover my entire home. The only thing that works reliably is Wifi calls, using a combination of 5 wireless access points.My current phone is a T-mobile version (Note 20 Ultra) and works with Wifi calls. I need my next phone to continue to work with Wifi calls. Some unlocked phones are available for significantly less than the T-mobile versions, for example the S22 Ultra version sold by Google on Fi is $700 vs $1200 on t-mobile.com . But will it work with T-mobile Wifi calling ?
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