Unanswered questions

9914 Discussions

I
isoformaFirst activity
asked in Plans and Service

I switched to Go5GPlus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, but service has not changed.

I switched my plan to Go5G Plus but it hasn't started yet. Every time I contact customer service they tell me it has been taken care of, or that it will start within one or two days, but service has not changed. Is there a delay in switching service? 

3
A
2 months ago
R
RASJrNovice
asked in Apple

Poor or Nonexistent 5G Signal; LTE good

My iPad (and my wife’s) drops the wifi signal from our Gateway (Nokia 5G21) Home Internet  device. The signal strength shows 5G to be either poor or nonexistent. Restarting the Gateway and reconnecting our iPads to the network has not helped, and the problem does not happen on other networks outside of our home. Will swapping this particular Gateway for a newer version help? Why do I get little to no 5G service?

0
R
2 months ago
S
Scott H.First activity
asked in Coverage & Signal

Service issues.

I have 3 different phones on my plan.  All having issues with dropped calls or saying we are not on a network.  Past 12 hours our texts are not being sent or received.  

0
S
2 months ago
C
Cry77First activity
asked in Coverage & Signal

connection

My service says excellent signal but I have some devices that won’t connect… disconnected around 5am… shows connected but isn’t working, yes I have reset the connections still nothing

0
C
2 months ago
D
dwclarkNUFirst activity
asked in Accounts & Services

Unable to receive SMS from loosing carrier

Ported two numbers over from Verizon to T-Mobile 2 months ago. One works fine, the other can’t receive SMS/MMS messages from Verizon customers. Can receive SMS/MMS from TMobile and ATT customers just fine.Talked to Verizon porting department and they said it wasn’t fully ported and to talk to TMobile porting department. Of course TMobile says it’s fine on their end.I’ve tried chatting, texting, social media, calling the general support line, the porting support line, the activation support line. NO ONE is helpful. They don’t even listen to your problem and just start with their canned “reboot your phone” BS.Another user had the exact same issue:  

2
syaoran
Pillar
2 months ago
L
Lex2112Rookie
asked in Coverage & Signal

texting now working

My texting is now working.  I force stopped the app and reopened it.  Able to send and receive.

0
L
2 months ago
D
Derekt484First activity
asked in Coverage & Signal

texting down?

I am not able to send text or receive texts. I believe there is a system outage?

8
L
2 months ago
Z
Zetsu2012First activity
asked in Accounts & Services

JOD 50 percent

Is there any way I can make an extra payment to 50 percent or more and then upgrade? I don't want to pay the whole lease amount to upgrade. Like... the remaining balance of a 189 lease is 126. An estimate amount to 50 percent or more is about 33 dollars.

0
Z
2 months ago
M
mcole44Novice
asked in Apple

Apple ultra 2 promotion

I was thinking about buying a new Apple Watch Ultra 2 and adding a line and I saw this promotion but there is no link for more information.  Can someone explain this to me?  It sounds like there won’t be a device connection charge but do I get a $35 credit to my phone line?  Limited Time Offer: Save $35 per line with No Device Connection Charge + get Free Two-Day Shipping when you purchase this device.

1
tidbits
Pillar
2 months ago
S
STEPHACYFirst activity
asked in Android

network issues?

Why are all my devices not working. I mean I pay for so many features. Home internet is down tablet down watch down phone down...... says I'm not registered on a network. But I'm paid up...... I should be registered for some sort of network. Thanks. Please fix it. I need my electronics.

0
S
2 months ago
M
Mark aymanFirst activity
asked in Coverage & Signal

egypt

I want to open the t-mobile network and i need help. Can someone tell me how and how can reach support? I am from egypt and the mobile network does not want to work is egypt. Please Mobile oneplus 7t 

4
M
2 months ago
G
gerwin1101First activity
asked in Accounts & Services

Legacy Pay As You Go

I had the Gold plan for many years. How does the replacement “Legacy Pay As You Go” work now?

6
H
2 months ago
T
Toorhfairy49First activity
asked in International

data roaming

If I have a Go5Gplus55 plan, can I turn on cellular data roaming and not incur additional charges while I am overseas? I’m just a little fearful after being an at&t company for so long. 

2
H
Community Manager
2 months ago
N
Nicky72First activity
asked in Apple

tmomail

Why am I getting tmomail when I text? I don’t want this to happen. 

2
H
Community Manager
2 months ago
L
LA MikaFirst activity
asked in Android

Offer w/Samsung ipad

What else did T-Mobile offer with the Samsung ipad once you got activated then you called back and got activated? Anyone get that deal? 

2
H
Community Manager
2 months ago
S
Snmcall2017First activity
asked in Apple

router

Can I access the router search history?

2
H
Community Manager
2 months ago
L
lorenzo.tunesiFirst activity
asked in Coverage & Signal

Reactivate my old number

How do I reactivate my old number? It got cancelled today. Thanks

3
H
Community Manager
2 months ago
J
James123First activity
asked in Accounts & Services

Can I order an unactivated SIM card?

I want a SIM card, but I want it to be unactivated. Is it possible to somehow order an unactivated SIM card?

0
J
2 months ago
T
tvachonFirst activity
asked in Gateways and devices

Home Wifi not added to saved network on Android

I have a Pixel 4a, and just got TMo home internet. So far I’m loving the speeds and the cost. I have the Arcadyan gateway. I can connect my phone with no issues.However,I never see the network added to my saved network list, and if I get disconnected, I get an authentication problem, and it doesn’t reconnect.  If I cycle power on my phone, it connects with no issue, or I have to enter the password to get it to connect.My wife also has a android phone (moto-G) and it works as expected, so I suspect it’s a Pixel problem, although I had no problem with the Netgear router that I used prior to switching. Anyone see anything similar? Thanks

14
J
2 months ago
R
rudeboy4christFirst activity
asked in Device unlock

I would like to Unlock sim iphone 12 pro max

I would like to Unlock sim iphone 12 pro maximei # 356714117574612

1
gramps28
Pillar
2 months ago
D
dgvolinFirst activity
asked in Accounts & Services

$200 Gift Card for switching 2023

Hi.I switched from Verizon and submitted my info in mid-July for a virtual prepaid mastercard on time and I see it’s in the system. It’s been over a week since the end of the submission window and still no word on when I will get my card. Anyone else have luck with getting the bonus?Thank you.

2
T
2 months ago
M
MachooRookie
asked in Troubleshooting

Home internet speeds extremely inconsistent and connection drops intermittently

We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has  VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g

41
M
2 months ago
G
gswgswgswFirst activity
asked in Accounts & Services

usage

usage not updating 

0
G
2 months ago
D
DrkHrtFirst activity
asked in Streaming on Us

Netflix on us issue

We have just started the "Netflix on us". We had originally paid for our service Netflix without any issues. NOW!?! Well, the service is less than stellar. Most of the time it won't even show the "menu". When it finally decides to work it buffers so long it will time out. So, try again (not an internet issue) now it will be pixelated. So, then call T-mobile about said issue. Was told there should be nothing wrong. No help there, we have been withT-mobile for years, and no customer service issues. Yet, issue still exists. So we then do hard start of our internet and device we are watching, trying to watch Netflix on, still have the issue. We know it's not our device. We know it's not our internet. As we have absolutely no issues streaming anything else. No issues with Netflix prior to the "Netflix on us". Only having issues with the "Netflix on us". Needless to say, I am asking here because T-mobile support has been less than stellar with their customer service.Soo, besides going back t

3
C
2 months ago
T
TheCakeGuy50First activity
asked in Android

unable to send or receive texts from Android devices

just switched to T Mobile, and using our old iPhones with new Sim cards until new ordered iphones come in.  We are now unable to send or receive texts from Android devices.  This is a very real problem as we care for elderly parent and siblings all have Android devices.Please help as we cannot wait for 2 weeks without being able to communicate with siblings in other cities.     

3
P
2 months ago
25,600
Topics
103,254
Replies
1,292,521
Members

New badge winners

Show all badges
Terms & Conditions