SyncUP and IoT

Wearables, asset tracking, and more!

  • 164 Discussions
  • 794 Replies

164 Discussions

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magenta10611991First activity
asked in SyncUP and IoT

Hotspot

I think my Hotspot on my phones have slowed down....can i just take out the sim n put it in a hotspot device will it work better...trying to find hotapot device since most wifi wont reach around where i stay...or is their a booster for hotspot...i mean i got 4g n full bars full

3
tmo_mike_c
Community Manager
2 years ago
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cjdad71First activity
asked in SyncUP and IoT

syncUp kids stuck in silent mode

My childs new watch cannot send or receive phone calls or texts from anyone except my wife and I and she cannot play any games or use the camera. When we try to play the games or use the camera it says that they cannot be used when the phone is in silent mode. Any ideas? The silent mode when you swipe down is not active, so I don’t know what the problem is.

3
H
3 months ago
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schmidt05First activity
asked in SyncUP and IoT

Sync Email

We just purchased 2, SAM A32 5G.  I’m still attempting to figure it out; but, is there a way to make it so when we are away from home and I delete mail from my phone it also deletes it from my home computer?  But, also keeps it deleted from the phone when I go back in the next time to check emails.  I’m sure I must be missing something; but, for the life of me I can’t figure it out.It’s not a ‘fun’ thing to come home after being gone for 2 weeks or longer and still have all the emails to go through and try to remember which ones I really did want to keep.Thanks for ANY assistance to this issue.  This time around I’m trying to make use of what the phone has to offer.Don’t know what ‘SyncUP and ioT means… Don’t know what ‘tags’ to use either 

3
gramps28
Pillar
6 months ago
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canyonriderFirst activity
asked in SyncUP and IoT

Hotspot stopped working on second device with shared number via DIGITS

Hello:  I have an iPhone that I have used to hotspot my MacBook.  I recently got a second phone that also supports hot spotting.  I used DIGITS to share my old number with the second phone.  The second phone worked as a hotspot for about 20 minutes, then the hotspot stopped working and despite multiple reboots etc it no longer works.  Is there a way to get the hotspot working on both devices so I don't have to always bring my iPhone with me if I need to hotspot?

3
C
2 years ago
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ajlewis228First activity
asked in SyncUP and IoT

Can the sync up tracker work while charging?

Can the tracker work while charging?  I want to extend the 7 day battery life by attaching a powerbank.  

3
H
4 months ago
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mystagogueFirst activity
asked in SyncUP and IoT

Does T-Mobile CellSpot work with Mint Mobile?

My neighborhood has T-Mobile coverage, but it is very poor.  I am currently a Verizon customer who plans to switch to Mint Mobile, and I want to get a T-Mobile CellSpot I can connect to the LAN at my house.  Can I expect my Mint Mobile service to be compatible with the T-Mobile CellSpot? Anyone have any knowledge or experience with this?  Will it work?

3
N
1 year ago
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jeffoFirst activity
asked in SyncUP and IoT

Is there a dedicated community for the Test Drive project?

For example, one with bug tracking and discussion like Centercode. It'd be a lot easier to post about stuff and find posts from other people using it without going through irrelevant stuff.

2
tmo_amanda
Employee
2 years ago
7065664615
7065664615First activity
asked in SyncUP and IoT

What is required to have a wifi/internet device added in order to stream Youtube TV?

Want to eliminate and consolidate services. Would like to/need to add a hotspot/internet streaming device in order to watch YouTube TV on my home smart TV(s). What is required to do this and can I extend the signal to other portions of my home that are out of range?

2
tmo_mike_c
Community Manager
3 years ago
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alybabaFirst activity
asked in SyncUP and IoT

Sync up drive not reporting trips

I recently installed a sync up drive in my car, and am having the following issues:1. It stopped reporting trip data shortly after the first couple days.2. I get frequent disturbance notifications especially when I'm driving the car.3. The GPS location for where the car is parked is frequently off by several blocks. It seems to report a traffic light, or intersection stop some distance away from where the car is actually parked.4. Hotspot seems to be working ok.Contacted tech support which reset the device remotely. Worked for a day or so, and then the above issues reappeared. The only way I can get it to work properly is to unplug, and replug the device after several minutes before I start the car. It then works for a few hours, and then the issues reappear.Is this a buggy device? What's the fix?Thank you!

2
A
1 year ago
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dave_5072771First activity
asked in SyncUP and IoT

SyncUP driver behavior & Insurance Carriers

When I first used SyncUp it showed "driving behavior" like starting/stopping fast, etc.  But since then I can't find it on the app anymore. Where can I find it or did the app get updated and it got removed?Secondly, can you use SyncUp to get discounts with auto insurers including Progressive?

2
L
2 years ago
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ianlopez0718First activity
posted in SyncUP and IoT

disconnect 2 lines

Hello I would like to disconnect 2 one from my account dont need it any more.203 583 3582203 666 0171

2
gramps28
Pillar
1 year ago
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magenta5390290First activity
asked in SyncUP and IoT

Register the booster

please could you help me by register my booster t mobile 4g Lte signal booster which I received from you

2
T
1 year ago
9
99snowhiteFirst activity
asked in SyncUP and IoT

SyncUP 2

I got a SyncUP2 on a prepaid account on 5/22/19 it worked flawless for the first month. After the service ran up I added another month by call customer service. Well the payment posted and I got a confirmation email but it never made it onto the device. A week later I went to the t-mobile store and even with the confirmation number they could not find the paymen  so I added another month through them. Said the account was active and device should be workin. Well it’s not. I unplugged the device for a week and still says it’s connected. It’s been almost 3 weeks since I added a plan to the account and it’s still not workin. Tried updating the app. still not workin. Deleted the app and reinstalled. Still not working. How has the device been unhooked from the vehicle for over a week and it still says it’s connected and won’t let me remove the vehicle from the app because it says it needs to be disconnected. Well I have the device in my hand with the car literally 75miles away and it still

2
tmo_lauren
Employee
2 years ago
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magenta8524159First activity
asked in SyncUP and IoT

No hotspot - authentication failed - what next?

Greetings - Have an unlocked AT&T LG V-20 working great on T-Mobile networks, except it will not authenticate for hotspot or any type of tethering. Do I need a custom APN?Thanks.

2
O
2 months ago
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gjbarnesRookie
asked in SyncUP and IoT

SyncUP Drive prevents remote starter from working

Last week I had a remote-starter put in my car.  Unfortunately, the mechanic found it would only work when SyncUP Drive is physically disconnected.  Each time we put it back in, the remote-starter would fail to turn the car on.  Remove the SyncUP, and things return to working order. The dealership rechecked the remote-starter install, and indicated it’s a completely standard install and not an issue they have seen with any other similar OBD-tracking device. Has anyone experienced this before?  Any ideas for how to fix or troubleshoot? I have tried in-store, chat, and phone support for Tmobile.  Mostly, I receive head scratching responses, and no concrete recommendations or contacts w/in Tmobile to try for deeper help.

2
G
6 months ago
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kcclarkRookie
asked in SyncUP and IoT

Not getting all my trip history, again

I have two SyncUp drives.  I've had problems in the past getting complete history reports.  Now having problems with both vehicles.  Called support.  Both times, my call was dropped after I was put on hold.  Second support person took my phone # so he could call me back but it has been 1/2 hour so I'm not holding my breath.Tried another angle.  Found the mojio support page.https://www.moj.io/support/https://www.moj.io/support/ They gave a different support #. 877-764-0909  Tried that.  Apparently mojio is not keeping that page updated because that phone # has nothing to do with SyncUp.Is there a way I can have an online discussion with a SyncUp support person?  Or an email discussion?  The only reason I have SyncUps is for the trip history and it is very discouraging when it does not work correctly and the phone support is way less than adequate.

2
K
2 years ago
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roxyzFirst activity
posted in SyncUP and IoT

out of data

I keep seeing a LOT of data usage on my hotspot, and I only use it to load a basic webpage a few times a day. (4 days a week). I'm seeing entries on my bill of 222MB during times I couldn't have used it, because I was at work (and can't use my phone or get on the internet except at certain times). I do have it secured with a password that is not obvious. What could be happening?

2
tmo_marissa
Employee
5 years ago
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BeaFirst activity
asked in SyncUP and IoT

I cannot Sync my iphone 12 Pro Max to my Digits

I cannot Sync my iphone 12 Pro Max to my Digits account. 

2
C
3 months ago
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JudiBGoodFirst activity
asked in SyncUP and IoT

how do i block directory assistance on one phone

My mother has the beginning of dementia and is calling 411 over and over again  on the cell I got for her. How do I block directory assistance on that phone

2
S
6 months ago
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syd4291First activity
asked in SyncUP and IoT

Syncup Drive Idling

Does anyone know how long the car has to be idling before it will register as idling in the Syncup Drive? Just curious, Thanks!

2
tmo_mike_c
Community Manager
2 years ago
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rvhaulerFirst activity
asked in SyncUP and IoT

Need charging cable for SyncUp Tracker

Long story short -- dog chewed up charging cable for my new SyncUp Tracker, can;t find replacement.Not listed among charging accessories on T-Mobile site, not found on eBay, etc. using Internet search.I know this is a CoolPad rebranded tracker of some sort, no luck searching their website, no similar model exists.Cable is magnetic, has 5 pins and all I’ve found online under CoolPad brand only have 4 pins.Help!

2
H
10 months ago
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blackbeagleFirst activity
asked in SyncUP and IoT

SyncUp illuminating ABS warning light

Is anyone else running the SyncUp having an issue where it illuminates the dash ABS warning light?  I’m running a 2003 Toyota RAV4.  Whenever the car is stopped with the SyncUp device installed, the ABS warning light flashes.  Removing the SyncUp causes the flashing to stop.  Brakes were just checked, no issues there.  Nothing set in the DTC.

2
C
2 years ago
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tbflFirst activity
asked in SyncUP and IoT

SynchUp Kids watch can't send outbound texts

I purchased a SynchUp Kids watch for my child.  It worked fine on the first day but seems to be having issues sending text messages after receiving an update on Jan 25.  All other functions are fine (inbound texts, inbound/outbound calls, GPS, etc.).  After contacting support, they confirmed that it is a known issue, and their technical team is working on it.  They could not give an estimate on when it would be fixed. Anyone else having this issue and vague response from support?  It has been about 3 days since I opened the case.  I’m also a little disappointed that I will need to call back in for updates.  I would think that the support team would at least reach out or be able to provide more information.  I’ve only unfortunately been able to speak with level 1 support who does not have much information.

2
T
4 months ago
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mamalynnFirst activity
published in SyncUP and IoT

Sync Up

I just purchased a Heads up Display cradle for my iPhone. Will I be able to view Sync Up in HUD mode, and if so how? Also my lease is up and I'm trying to decide if I want to stick with my iPhone or go to a Samsung S9. Can someone give me input on the best phone for the best HUD apps.?

1952
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2 years ago
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magenta5669731First activity
asked in SyncUP and IoT

Timex family connect smartwatch face size or accessories

Hey everyone,Looking to see if anyone happens to know the face size of the timex family connect smartwatch for kids.I'd like to get the screen protector ordered before purchasing.Looking see if anyone knows the size (42mm, 46mm?) Thanks everyone

2
tmo_ian
Community Manager
2 years ago
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