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T-Mobile For Business

Discuss all things T-Mobile for Business

333 Discussions
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leevickie7First activity
asked in Plans, Features, and Billing
Netflix on business account

I was told that we would get Netflix for swithing to Tmobile ( business with 6 lines and internet). When sent a link to activate it … and after several attempts to google on how to activate it…. it is not on our account. I can not find a way to get this to work and I am frustrated. I also seen where a business account can not get netflix on them as well. So now I am totally confused on why we were told we could get it but yet I can not access it. Anyone have this problem ? 

1
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6 months ago
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Tokugawa810First activity
asked in Devices and orders
Suspicious account shipping address in my account

I recently logged into my account and noticed in global settings that there was a shipping address I did not recognize. When I googled the location on google maps, it turned out to be a shopping mall. TMobile could not explain how that address was set as my default account, or whether anything was shipped to that account, including bills. I’d like to contact the fraud department, but there’s no direct link to them. Suggestions on how to proceed here?

2
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Pillar
1 year ago
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bbzjmnclbFirst activity
asked in Devices and orders
Pre order Iphone 14

I order iPhone 14 pro max-256gb color of silver on sept 12 and it took so long to deliver my order it’s say 3months before they delivered my order and i hate it.

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gramps28
Pillar
2 years ago
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yanoFirst activity
asked in Plans, Features, and Billing
Why is Tidal data being recognize as hotspot data?

Hi!I’ve called support a few times about this, and they opened a ticket with a higher level tech support.Basically, what is happening is that data for my Tidal music app is being counted against my Hotspot data and then I’m being rate limited when I hit the monthly limit. It is a pain.I have the Magenta MAX plan, if that matters.I’ve followed the basic trouble shooting via T-Mobile support to reset my network settings.Tech support said that the data usage is showing up as hotspot usage “in one system but not another,” and that’s why they opened a ticket.I have heard back from tech support regarding the status of the ticket and they say there is “no provisioning errors” on the backend.Anyways, I want to be able to use Tidal with my unlimited data and not have it count again my hotspot allotment.And, I’ve verified that no external device is connected via the Wi-Fi hotspot. The hotspot feature has been off all month.I’ve also cleared the cache/local data, uninstalled the app, and reinstal

2
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4 months ago
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DilagafRockzFirst activity
asked in Devices and orders
delivery

Find my ups tracking number 

2
gramps28
Pillar
1 year ago
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medmonds57First activity
asked in Devices and orders
New Customer

Hello, I just recently opened a new acct with Tmobile and thought I would get some kind of confirmation in my email, is this normal or maybe something is not correct?

2
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1 year ago
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sensenFirst activity
asked in Devices and orders
I need help.

Hello, t-moblie, can you do me a favor? I lost myipone12mini I bought on March 9, 2021, and it'sstill on the T-Mobile blacklist. I hope you can help me unlock the carrier lock of this device. This is very important to me. Thank you very much. My mobile phone IMEI is 353008117650594. Thank you from the bottom of my heart. I hope you can get help. Thank you.

1
gramps28
Pillar
1 year ago
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WasSprintFirst activity
asked in Devices and orders
How do I easily get a question answered on line about an error on my bill?

My husband and I got new phones on a trade in deal. We traded in both phones. The $800 credit for turning in his phone still isn’t showing on the bill. It’s been two payment cycles. Note: We’ve visited the local store where we turned in the phone 3 times to get this corrected, without success.

4
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1 year ago
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julieVSFirst activity
asked in Account hub
Cannot open bill on any device. tried phone, computer and iPAD.

Cannot open bill on any device. tried phone, computer and iPAD.  just get swirly wheel. have had this issue since account was opened two months ago

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10 months ago
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sumit04First activity
asked in Plans, Features, and Billing
TMobile Customer Care Email ID

My Bill is way too high after adding the lines.Even there are things in my bill which I already had discussed with customer care agent and they had agreed (at least 3 times in different calls) that this will not come in future and you will get credit for past incorrect billing, those things still keep coming again and again.I need customer care email ID where I can drop the email and get the things correct.On phone it takes hours to get the things correct and post that I dont have proof also what agent has agreed.

2
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4 months ago
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ac07800First activity
asked in Account hub
Website Crashes 100%

When is your IT going to fix their website? We have 25 lines on our business account and NOTHING can be managed by your website which constantly crashes, hangs up, and loops multiple error messages, system not available messages, page not found messages.. the list goes on and on. TMO knows this has been an issue for years but does absolutely nothing to resolve it. I want answers before I close our accounts and move to ATT.

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syaoran
Pillar
2 years ago
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EsporrasFirst activity
posted in Plans, Features, and Billing
Rebate is a fraud

I’ve switched carriers to T-Mobile since April 2023 and as of now I have not received my rebate card that was “authorized”. Every time I contact them everything is “perfect” on their side and I’ll be receiving a link for my rebate since the “previous one” that was never sent expired.What a business here!!!!

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1 year ago
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RuchiTanFirst activity
asked in Plans, Features, and Billing
Billing Issue and Unresolved Phone Line - Action Needed

Subject: Urgent: Dear T-Mobile Customer Service,I am writing to address a critical issue regarding my T-Mobile account # 973898063 that has persisted for several months. I am extremely frustrated with the ongoing problems and lack of resolution, and I am seeking your urgent attention to rectify the situation.On July 25, 2023, I successfully transferred all five lines from my T-Mobile account to Verizon. Subsequently, I paid the final telephone bill for the month of July, amounting to $272.78, on August 2, 2023. I contacted T-Mobile customer service on July 27 at 4:25 PM, notifying them of the line transfers and bill payment. During this call, I was assured that all lines had been canceled, and I should not expect any future bills.Despite these assurances, I received a bill in August showing an active account. I promptly informed customer service, and I was told that the account was active because one phone line was not cancelled. I requested for the line to be cancelled and an itemized

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9 months ago
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MFIS09First activity
asked in Devices and orders
billing and collecting

Last December I did the jump program for two of my phones. The representative recommended that I switch over to a business plan. She explained the benefits to me. I went ahead and switched my lines from personal to business. Yesterday; I got noticed on my credit report that I am in collections. I called the credit agency and they said it was from T-Mobile. I called T-Mobile they said the phones never got switched over so now I am collections. The phone was supposed to be switched over and they never were. The customer service I called didn't care and said there is nothing I can do or anybody I can speak with. I have been with T-Mobile over 15 years. If I don't get this resolved soon I will go to FTC and file a formal complaint. 

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1 year ago
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Donmar55First activity
asked in Devices and orders
S pen

Does the s pen have to be returned when trading in a, Galaxy S23 Ultra? 

2
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3 months ago
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Waldo WillFirst activity
asked in Account hub
Phone Log

How can I get my phone log from December 2021?  I need a hard copy for court.

1
gramps28
Pillar
11 months ago
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MicheleBelleFirst activity
asked in Plans, Features, and Billing
Problem with your new terms of service

I have heard and you have confirmed in response to other users that T-Mobile’s Terms Of Service Agreement will be imposing a fine of thousands of dollars per incident, if the user texts or shares content YOU don’t agree with. That is not acceptable. But you said it was not against a normal user just businesses and mass texts. Although that is not clear in your TOS and still means we are also under the same rule IF you decide to implement it. Seeing everything going on with the news media, social media falsely pushing lies and even socially engineered  attacks and compliance, I am sorry I don’t trust that T Mobile will do the right thing. Don’t get me started on the lies surrounding covid, and other politicized events.   My question is this are you going to modify the wording so the average person feels safe or is half of your users going to drop you once they realize the power you have taken for yourselves?   Another question I am not sure if this is speculation or not, but they said y

4
gramps28
Pillar
7 months ago
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Tirisracing81_First activity
asked in Plans, Features, and Billing
new migration plan raise my monthly bill

Will the new migration plan raise my monthly bill compared to my current plan?

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gramps28
Pillar
11 months ago
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PeterohFirst activity
asked in Plans, Features, and Billing
Where's the airline wifi promised?

I just completed my 6th trans-Atlantic flight this year, and on NONE of them was I able to get wifi according to the confusing, inaccurate ‘instructions’ I’ve received from 611 and the web.  All were inconsistent and incorrect, for some reason.  Is this a bait and switch situation re the current offers / ads?  Going to speak with my old FTC friends from my time there.

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1 year ago
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rnizzFirst activity
asked in Plans, Features, and Billing
Double Charged on phone bill

Why did I get double charged on my phone bill after paying the amount on the exact date? 

2
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10 months ago
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NDemo8688First activity
posted in Plans, Features, and Billing
Early termination

If I choose to leave T Mobile before my phone is paid, am I required to pay for it if I am willing to give it back?

1
gramps28
Pillar
1 year ago
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KHOLTFirst activity
asked in Plans, Features, and Billing
What was promised

I recently switched from Verizon to T mobile. It has been a horrible experience!I was promised switch the three lines and phones from Verizon and get three new phones from T mobile.I was told I would get $1000 per phone turned in and get three new iPhone 15s, and would receive 200 per line to switch.After about 9 phone calls of over a hour a piece, and some being three hours long, I have not gotten the trade in right for my old phones, and not got my $200 credit per line. This is so ridiculous!!!!!!!!!!!!!!!There has to be someone at T mobile that can fix problems like this instead of every agent I talk to says it just doesn't work that way, (Tosha).If the promotion code is messed up then there has to be someone that can over ride the stupid program or policy. I want the three phones trade in money applied to my account, because you have received the phones, and I want my three $200 line credits put towards my account as well.It is to easy!!! Do what was promised!!!Go back and listen t

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8 months ago
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RamakrishnaFirst activity
asked in Devices and orders
tmobile created return label to return 4g equipment, i doped at ups store and ups lost thenpackage

T-Mobile created a label to return 4g lte cell spot, I droped it at the ups store but ups lost the package. T-Mobile charged me for the equipment and I found out that the equipment is lost by ups and T-Mobile does it want to file a claim and they are saying it is my responsible to get the equipment to them. i spoke to ups and opened a claim. Now the claim is approved but since T-Mobile is the one who created return label they wanted T-Mobile to provide documentation for the value of lost equipment so that they will pay them. No one at T-Mobile is addressing this and I am not sure who to reach out now. 

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6 months ago
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Jess904First activity
asked in Devices and orders
so confused

so I placed my order from my iPhone 15 Pro Max on September 15 and it’s saying obviously it’s on back order. last night It said my card could not be processed so I called and regave them my card number and it went from processing my iPhone order to now it says “running” what does that mean??? 

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1 year ago
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Wodson TeacherFirst activity
asked in Devices and orders
Not a group text?

I am looking for a way to send a text to multiple people without sharing contact information or having a “group” messaging environment. Just want to get the information for each number… Any thoughts? I did just start with the DIGITS app to see if there was a way to do it there. I am a virtual teacher and we have work phones that we use to communicate with students and parents. I would like to send out texts to them each week and was hoping there was an easier way to do it rather than copying/paste to each number. It takes up about 2 hours each week to send one notification. Please help. 

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tidbits
Pillar
1 year ago
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