Devices

Apple, Android, SyncUP, and more!

4427 Discussions

D
dhardin72First activity
asked in Android

Receiving my own text messages

I have a Samsung Galaxy s6. When I am only texting sms it works fine. When I send and receive a message with images in it, and then reply to that message, I am sent my own text message in a new group text that consists of me and the recipient. Is this a phone issue or a carrier issue?

13
B
3 years ago
M
magenta4439512First activity
asked in Android

S5 conversion from Verizon to Tmobile

We switched from Verizon to Tmobile. My wife carried S5 over. She is having issue send text message and attachments such as pictures. Is there something that was not done in the conversion while we were in the store that we can fix easily

8
F
Pillar
3 years ago
E
endeavour1701Speaker
asked in Other Devices

Home Internet Device - What does it look like ?

Hi all,I received an invite for T-Mobile Home Internet. Really tempted by it just because the upload is not just a 5Mbps.Unfortunately, I can't find any picture of their device. What connection does it have ?Is it equipped with a RJ-45 port, then I can connect a switch on it ?Can we find the specification of that device somewhere ?I have seen in other discussion that we can't do a bridge mode.Any info on any update for the firmware to allow it to work as a bridge, and not a gateway ?Thanks all...

7
B
3 years ago
R
robvsFirst activity
asked in Other Devices

Home Internet- turn off WiFi?

How do I disable the WiFi on the home internet gateway? My plan is to use it only for its hardwired functionality and basically as a modem so that my pre-existing router(s) and equipment plugs in and works free from interference.

9
A
3 years ago
T
trishaann0302First activity
asked in Android

My SIM card was placed in the phone without the tray now it is stuck

Is it possible to remove the SIM card from S7 phone that was put in without the tray

3
drnewcomb
Pillar
3 years ago
S
SimTXFirst activity
asked in Apple

Setting up iPhone Visual Voicemail on T-Mobile Connect

Hi,Is visual voicemail available on T-Mobile Connect? Trying to set it up from my iPhone and I get this error after putting in a 4 digit passcode: “Voicemail Unavailable. Could Not Authorize Access” I was able to set up voicemail by pressing “1” but can’t get visual voicemail to work.

16
T
3 years ago
P
pmaslFirst activity
asked in Android

Why no Bluetooth Tethering on S9+?

Hey T-Mobile, can you enable Bluetooth Tethering on the S9+? The non T-Mobile version has it, why did you remove the functionality? I need it to connect to my Volvo car. Makes no sense to remove this.

6
W
3 years ago
C
christianboccaccioFirst activity
asked in Apple

Apple's Battery Replacement Program

Is T-Mobile assisting in helping customers get their batteries replaced with Apple's Battery Replacement program for the faulty iPhone 6s's?

2
S
3 years ago
M
mhneuffer51First activity
asked in Apple

Unblock short codes

Is there any way to unblock short codes, OTHER than calling customer support?  It’s a two hour wait.

1
syaoran
Pillar
3 years ago
M
magenta5132042First activity
asked in Android

WiFi calling using Moto G6

Does unlocked Moto G6 (US version) support WiFi calling on T-Mobile?

15
A
3 years ago
blueskiesnh2o
blueskiesnh2oLearner
asked in Android

Moto Z3 Play Anyone?

I am looking at buying an unlocked GSM Motorola Moto Z3 Play. Does anyone have any experience with the phone on T-Mobile? I could not find it in the compatibility guide but it is a fairly new handset. Was just wondering if there were any issues.Thanks.

15
M
3 years ago
J
jonandkrystalFirst activity
posted in Apple

Text short codes won't work, saying "access denied."??

Since switching to T Mobile from Verizon, my phone won't allow me to text any short code numbers. (joining a text club, or company text lost, etc). Every time I submit a text to a short code there is an automatic response of "Service Access Denied." I would love to get this problem resolved as soon as possible as I have lost all my access to text clubs and information joined by texting a short code. ‌

5
D
3 years ago
N
nuviam2First activity
posted in Other Devices

phone is not charging

My phone is not charging anymore and I thought it was the battery so I ended up buying a new battery and it is still not charging.

8
F
Pillar
3 years ago
I
irishboym4First activity
asked in SyncUP and IoT

Will the hotspot work without a battery? Does it start automatically when power is applied?

Looking to setup this hotspot I vehicle and I want it to automatically startup and shutdown with the car.

5
N
3 years ago
magenta3795203
magenta3795203Learner
asked in Android

Coolpad Snap

Has anyone actually used this 600mhz flip phone phone yet? What Android Version is it? Play Store? Hot Spot Capable? I have a need for 100 pieces if it can be used as a hot spot.

6
K
3 years ago
M
matylor62First activity
asked in Other Devices

DZ09 Smartwatch

I recieved a DZ09 smartwatch for Christmas and requires a SIM card to take advantage of all the features, is this smartwatch compatible with T-Mobile and can I get a SIM card for it through them?

2
P
3 years ago
P
pogglesRookie
asked in Android

I have already unlocked my device, can I get the oem unlocking feature on developer options to appear?

basically the title

6
P
3 years ago
S
sak19902First activity
asked in Android

Call forwarding issue

I am not able to forward calls on my galaxy note 9, which I believe after a software update. Whenever I go to call settings>supplementary services, I get an error"Failed to read data. Something went wrong. Check your sim card or network connection and try again."Does anyone having the same issue?

23
E
3 years ago
8
8yrCustomer0100Rookie
posted in Other Devices

4G LTE CellSpot Stop Working Issue Resolved

To those who are having an issue with your 4G LTE CellSpot suddenly stop working after a power outage or reset on the Spectrum/Charter ISP network, I have a solution.   I am an independent network engineer and the solution took over two months to find but it was worth it.  T-Mobile requires that your ISP open the following UDP ports 123, 500 and 4500 with 4500 being the main port for access to the T-Mobile server that allows the 4G LTE CellSpot to connect to the internet.  With that done, the CellSpot is able to download your configuration files and access your user profile so that you can get cell coverage in your home.  People have been complaining that it has taken up to 5 days for the CellSpot to sync and start working. But that is not why to takes so long for the CellSpot to start working. The real reason the CellSpot stops working or takes days to resync is because your profile has become corrupt and it no longer knows your account information on the billing backend of the T-Mobi

1
8
3 years ago
M
MDFinnyFirst activity
asked in Android

AT&T "Knock" Notification Sound

I just switched back to TMO from ATT. While going through all the transfer stuff I noticed that the S20 FE does not offer the "Knock Knock" notification sound that I used on my ATT S9.1. Are notification sounds carrier specific or device specific?2. Is their a way to import the knock sound while I still have the ATT S9?3. Or is there an App with custom sounds?Thanks

6
F
Pillar
3 years ago
H
handseanFirst activity
asked in Other Devices

Why does the latest T-Mobile App (5.1.2.3 Jan 28th) say the app is not yet ready for your account type ?

I have been using the "T-Mobile My Account" app (version 4.3.0.108) on my LG Leon phone for 1 month now.My plan is "Simply Prepaid (1GB 4G LTE)".Last night, during 'update all' from the play store, the "T-Mobile My Account" app was replaced with the "T-Mobile" app (version 5.1.2.3 - released Jan 28th 2016). However, when I launch the "T-Mobile" app I get the screen saying:-SORRY, WE'RE NOT READY FOR YOU YET!Unfortunately the T-Mobile app is not yet ready for your account type. However, please check the link below to be redirected to the My T-Mobile.com website. I also lost the drop down information that told me my account usage. This is very inconvenient and it also requires more data to 'browse' for my usage. Luckily, I was able to "uninstall" the updates and resume my previous app. Why does the new app not work with my account type ?  Are there plans to fix this ?

14
R
3 years ago
B
bornitzLearner
asked in Apple

JOD pricing for iPhone 12 Pro

Hi, Apple just announced the new iPhone 12 models. Can someone please post the JOD pricing? I hope to buy a 12 Pro. Thanks so much! Bonnie

7
tmo_mike_c
Community Manager
3 years ago
T
tomodallasFirst activity
asked in SyncUP and IoT

Can't Access Some Websites via hotspot

I used to be able to access all websites from my laptop via hotspot, but lately I can't access some websites (amazon, ebay, etc). Has anyone reported this?Phone: iPhone SEPlan: T-mobile OneLaptop OS: Windows 7Web browser: Firefox or ChromeI can access many sites (such as yahoo), but not others. When I can't access (for example, amazon.com), I get "We can’t connect to the server at www.amazon.com" on firefox or "This site can't be reached" on chrome. I can access amazon from my phone directly. I can also access amazon through my laptop (same laptop) via wifi at home.Please let me know if you need additional information.

6
F
3 years ago
M
magenta10622134First activity
asked in Android

Does Samsung Galaxy S20 Ultra 5G SM-G9880 work with T-Mobile?

Hi, I'm planning to buy a Samsung Galaxy S20 Ultra model SM-G9880 because that model has the Dual SIM feature.I heard it may have some limitations with the network in the US. I'm not sure if its 5G would work with T-Mobile's network or if only 4G does. I read that this particular model works with these bands:4G: LTE B1 / B2 / B3 / B4 / B5 / B7 / B8 / B12 / B13 / B18 / B19 / B20 / B25 / B26 / B28 / B34 / B38 / B39 / B40 / B415G: Sub-6 N1 / N78 / N79Can anyone tell me if this model works just fine with T-Mobile?

4
R
3 years ago
P
patrickjuniorFirst activity
posted in SyncUP and IoT

Setting up 4G LTE Cellspot

Hi, I was just sent a 4g LTE cellspot from T-Mobile to help with the low cell signal that I have in my home. It seems pretty easy to set up, however, when I went to my modem (which I have via Spectrum), I saw that there was only one ethernet port and this was taken up with my router. Now, on my router there are a number of ethernet ports that are designated as "LAN" ports, but there is only one yellow "WAN" port. Can I plug the Cellspot into one of the LAN ethernet ports on my router, or do I need to buy an ethernet switch or something so that I can more or less multiply the number of WAN ports on my modem? I am completely new to this so any advice will be most appreciated. Thanks!

44
C
3 years ago
25,573
Topics
103,212
Replies
1,292,441
Members

New badge winners

Show all badges
Terms & Conditions