Postpaid

Accounts, Plans, Features, and Billing

5377 Discussions

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jvinolatheFirst activity
asked in Accounts & Services

Digits question

I use Digits on my cell phone and also on my desktop. Is there a way to have them stay on and not have to constantly login if I don’t use the application for a certain period of time? Thanks.

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J
2 years ago
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amir003First activity
asked in Accounts & Services

MMS while international roaming

I have international roaming free for SMS and 2G data, but I don't know if MMS is free or not.Does anyone know.

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2 years ago
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Big Al Up NorthFirst activity
asked in Accounts & Services

Billing

Does T-Mobile bill in arrears or in advance?In other words, when I just paid m Bill, is for the past month’s Service or next month’s Service?

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2 years ago
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mgtaylor87First activity
asked in Accounts & Services

OOPS WE HIT A SNAG!

Been trying to upgrade my line for two weeks online and I keep getting this message! What is going on? From the looks of it many are dealing with it. 

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2 years ago
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criss1958First activity
asked in Accounts & Services

REVIEW iPHONE RECENT CALLS THAT HAVE BEEN CLEARED IN T-MOBILE iPHONE

I cleared my iPhone 13 PRO (HISTORY) "Phone," "Recent," calls and want to review last weeks outgoing phone calls. Do I have to wait until T-Mobile detail monthly bill comes out?

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gramps28
Pillar
2 years ago
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magenta9429888First activity
asked in Accounts & Services

Autopay not working

Hello,After wasting about an hour and a half trying to figure out how to fix it myself, I wasted another hour trying to find support options until finally deciding to make a post here. For the record, the t-mobile app currently tells me "We're working on improving your app experience" and doesn't do anything, and several links to "chat" just take me to a generic support page.Basically, I got a message this morning saying my account was suspended because I didn't pay. I had autopay set up, so I was obviously confused by this. I logged in to check and now there is a flag saying that I need to update my payment method. I've re-entered the same exact info multiple times, and either it's not updating, or my card is not working, because I keep getting the message. Even weirder, when I try to just cancel autopay, it will say I've done it on some parts of the site and then say that it's still on in other parts.Whoever reads this, if you could please either help me with figuring this problem ou

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2 years ago
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Allie JFirst activity
asked in Accounts & Services

Prepaid Subscription

Just added $100 to my account. The info says it expires in June 2022, just 3 months from now. It used to be a year for $100. Did T-Mobile change the terms or is this a mistake?

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2 years ago
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becca71First activity
asked in Accounts & Services

Assurance using T-mobile as an existing customer?

My circumstances changed, financially, several months ago. After getting on food stamps, my FIL mentioned the life-line cell phone program. So I have successfully applied and gotten the paperwork and phone mailed to me.But everyone on our plan already has a phone. I’m fairly sure one of my kids would like a ‘new’ phone, so that’s not too much of an issue, as long as the phone doesn’t have to be on the PRIMARY account holder’s number? I have an iPhone 11 that is ½ way paid off. I am keeping that phone!How do I even notify T-mobile that I have qualified for this plan so I get the discounted rate? They don’t make this easy (not surprising, any government plan for low income people makes you jump through a million hoops.)The only form I have found asks for a number that I can’t find on any of the forms that Assurance has sent me!-My head is spinning

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2 years ago
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Little handsomeFirst activity
posted in Accounts & Services

add line and get discount

Hi, my name is Jane, I just confused why my T-moblie store add 2 line in my account, he just told me I will have discount, but I found my bill went up, ist it make any sense?

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2 years ago
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Annie9448First activity
asked in Accounts & Services

Lump sum on phone purchase

Iwant to pay lump sums to my t m obile financed phone when I can...How do I do that

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syaoran
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2 years ago
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Benson1First activity
asked in Accounts & Services

help connevting several

Can you connect Ooma phone, plus Captions phone and set of phones set of 4.  Connect this to T-Mobile 5G home internet service.  Thanks

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2 years ago
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luke 15300First activity
asked in Accounts & Services

use wifi to call oversea

I live in California, Does t mobile charge if i use my home wifi (spectrum) to call my aunt in France? I have a samsung note 9, and please show me how to use wifi to call oversea. Thank you much

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tidbits
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2 years ago
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ThanaaFirst activity
asked in Accounts & Services

TMobile allowed hackers to steal my money and my identity

Hi everyone,TMobile helped a hacker get a hold of my sim card and he was able to get into my email account and steal all my Coinbase money. I'm reaching out to ask for help on how can I get my money back from T-Mobile. I called them many time to inquire about my case and to understand what are they doing to refund my money and prevent future hacking but no one is giving me any details about the outcome of the investigation. Their weak security system and their reluctance to address the issue is at the reason I'm reaching out for help. I appreciate any advice and I'm ready to do anything to get my money and my peace of mind back.  Thank you 

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tidbits
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2 years ago
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mattfrench31First activity
asked in Accounts & Services

Please Delete My T-mobile email Account

Hi,after 8 months not using my account, i’m still receiving emails telling me to refill my plan. I live in france now, since september, and I don’t need this account anymore. Please delete my email account from T-Mobile as it is not linked to any phone number anymore. I don’t want to receive those fill your plan emails anymore, since I don’t have any plan to come back to live in USA soon. Thank you very much.

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2 years ago
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solisFirst activity
posted in Accounts & Services

solis

i whant to get a new phone but i whan to make sure wich store has it 

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R
2 years ago
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jennfmFirst activity
asked in Accounts & Services

reinstate cancelled phone number

Hello! I received a notice that my Tmobile number has been cancelled, would love your help to reinstate it please! Thank you!!  The number is 774-408-0996.

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syaoran
Pillar
2 years ago
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DunnoFirst activity
asked in Accounts & Services

Damaged Phone on Vacation

My phone accidentally got wet with salt water. Now it doesn’t work. I am on vacation in another country and have no access to another phone to contact T-Mobile customer service. There are also no T-Mobile stores around. So I’m asking for help here.If I go to a physical phone store and buy a new phone, can I switch that phone to my old phone number and account if I don’t have another phone with which to contact a T-Mobile representative? Can I do it over wifi with my laptop?

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drnewcomb
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2 years ago
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cdwrightleeFirst activity
asked in Accounts & Services

Online Bill Access

My online access doesn’t show all lines …. 

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syaoran
Pillar
2 years ago
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jammasta123First activity
asked in Accounts & Services

Trade in Promotion

T-Mobile is running a promotion this week where you can trade in a Iphone 7 for $500 with an addition to opening a new line.  I currently have 5 lines on my Tmobile ONE account.  I'm wondering if I open a new line with this promotion and canceled one of my old lines in 2-3 months, if it would effect the $500 promo?  I went to 3 different Tmobile stores and one said I can cancel one of the old lines first and then add the line a few days shouldnt be any problems.  Another store said I have to keep all the lines for 12 months before i can cancel any lines.   Another store said I have to keep all the lines during the 24 months till the phone is paid off before i cancel any lines.  Does anyone know what is the right answer??  Personally I don't need 6 lines, but trading in a 7 for $500 seems like a great offer. 

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2 years ago
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magenta8792744First activity
asked in Accounts & Services

Can I use my trade in towards my Down Payment?

Haven't been able to find an answer but I'm looking to get a new phone this weekend with the $300 trade in deal with certain phones. Does anyone know if I can use my trade in towards my down payment?

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R
2 years ago
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thibslouFirst activity
asked in Accounts & Services

New customer--How do I add more than 5 lines to my online order?

Trying to see how much T-Mobile would cost as I’m seriously considering switching from another carrier.  I have a total of 7 lines, but the online cart won’t let me add more lines after the 5 I have in the cart.

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2 years ago
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sdcpmFirst activity
asked in Accounts & Services

Home Internet router

 Why do some of the Gateways for 5G show 32GB and others 2GB (for the device itself)

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S
2 years ago
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ShipMartFirst activity
asked in Accounts & Services

Adding my partners existing phone number to my account

Hi there, I on the unlimted 55+ plan, I would like to add my partner who needs to keep the same phone number that they’ve had for years (with ATT) - Is this possible? and how?  thanks Martin

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syaoran
Pillar
2 years ago
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Ned nardFirst activity
asked in Accounts & Services

Verifcation number sent to ipad

I was on Sprint and had a data plan only on my iPad. I am deaf and don’t have or need a phone.now I can’t get data for my iPad. I have a T-Mobile account but can’t get in to get data because the phone number connected to my account is the iPad carrier phone number and they are sending a verification code to that number but it doesn’t get text so I don’t get the code. I also can’t add data from my iPad because when I touch add data the connection fails. And I can’t get a different carrier any more because I think T-Mobile locked my SIM card.so what the heck do I do? I am very disgusted with T-Mobile.would restoring my iPad get T-mobile off my iPad?does T-Mobile even have data only plans? Or do I absolutely need their phone?

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2 years ago
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magenta8862213First activity
posted in Accounts & Services

15 year customer called "weird" by store associate for asking about battery life on a phone.

Hi. 15 year customer here. I've been loyal throughout the years despite many hurdles and hoops. My phone is over 2 years old and it's time to get a new one. The battery life is just a few hours before the phone shuts off (LG G7). I went to a T-mobile corporate store today to look at potential new phones and ask a few questions. Should be no problem, right? After asking a few questions about battery life, specs, etc. on a few phones, the salesperson left me alone to look at phones on the other side of the store. While I was doing that, another associate asked the salesperson "Has he been helped?" The salesperson proceeded to whisper "Yes, but he's weird".I'm not deaf. My hearing is pretty good. I walked out without saying a word. Is asking about technical specs or a question about manufacturer's warranty "weird"? I reported this to T-mobile Customer Care. But they really didn't seem to care. Should I bother staying with T-mobile when their stores treat customers like that?

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M
2 years ago
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