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Sledneck55First activity

posted in Gateways and devices

This is why Bridge/Passthrough is not an option.

We all want configurability, passthrough/ bridge mode to use our own routers avoiding the dreaded double NAT that can effect network performance. The problem is not with T-mobiles gateway’s. It has to do with the network. All of the home and business gateways don't get their own public IP address. Users in an area are sharing one public IP address. Unless T-Mobile will allow for static IP addresses is why these gateways have limited configuration options. Im not sure if its an option. I haven't called tech support to ask if a static IP is available. This is why you will see slow downs at peak usage times. In layman's terms, picture 10 devices on your home network all streaming 4K video with a 150 MBPS connection, it can't handle that much bandwidth. Same goes for the T-mobile home internet modem/router but the problem is your sharing the connection with multiple Home internet customers. If you have a cable, fiber or a DSL connection you do in fact get your own public IP address. Cable

6 days ago

serayahwrightNovice

asked in Apple

Minor phone plan

I am 17 years of age, I have a job and my own car, I want to get a new phone, can I get on my own phone plan and line?

6 days ago

tegoetzFirst activity

asked in Accounts & Services

T mobile Magenta Portal has taken over my Chrome browser

My Chrome icon on my Samsung phone has been taken over by something called Magenta Portal. Chrome icon no longer shows up by itself, but shows as a little icon within a larger Tmobile Magenta Portal icon. I cant find Magenta Portal in my apps to delete. I can find Chrome, in my apps but not an option to delete Chrome such that I could reload it without it being poisoned by Magenta Portal. How do I get rid of the Magenta Portal stuff. BTW, I have had T mobile plan for years, and have not switched recently to their Magenta plan.

6 days ago

Robert.MFirst activity

asked in Gateways and devices

AAguirreFirst activity

asked in Coverage & Signal

Network Coverage

In the Addison area, I'm having trouble connecting to my home internet. It keeps kicking me off every time I try to connect. At this point, I am frustrated because I work out of the house and I am experiencing issues with my internet and mobile phone. To my knowledge, customer service is working on it, but I do not know how long it will take. No timeline has been given to me regarding the restoration of everything.

6 days ago

Davis1964First activity

asked in Upgrades and Orders

returns

Why does every customer service rep say something different? Why is it so hard to return a phone. Turned away by two stores and forced to send phone back via UPS! No refund was given and I still have not been helped with my issue!

6 days ago

DoulosBenFirst activity

asked in Troubleshooting

Home Internet Gateway Upgrade

How would I go about upgrading my gateway? It reboots, gets hot, and generally doesn't work as well as it used to. I have a silver cylinder model.

6 days ago

MeowtaLearner

asked in SyncUP and IoT

2nd SyncUp tracker does not send virtual boundary notifications.

I recently added an additional SyncUp Tracker to my account. The 2nd SyncUp Tracker will not provide any notifications when the device enters or exists a virtual boundary. All the notification settings are on and the virtual boundary parameters are set. The problem was not alleviated after deleting the SyncUp Tracker application and reinstalling. I returned the new SyncUp Tracker and ordered another but the replacement also fails to provide virtual boundary notifications. My first SyncUp Tracker works fine except for a rapidly depleting battery.

6 days ago

RaughammerFirst activity

asked in T-Mobile.com Account

tmobile employees selling our information?

https://tmo.report/2024/04/t-mobile-employees-across-the-country-receive-cash-offers-to-illegally-swap-sims/ How to protect ourselves from tmobile employees?

6 days ago

FX-TechSpeaker

asked in Accounts & Services

T-Mobile Prepaid does not accept new Mastercards for payment - Card Number is Invalid

Hi Guys,So my credit union - Randolph Brooks Federal Credit Union just issued everyone the new contactless Mastercard. They work the same as a regular card except these cards have an RFID chip in them so that they can be scanned by an RF device with no contact. I personally don't like the technology and don’t believe it to be secure, but that’s not the point of discussion. I went to go and update my payment information at prepaid.t-mobile.com, and as soon as I entered in the new card number , the “system” flags it as an invalid card number. Well obviously it is not, as it works quite well at other vendors like ebay, amazon, etc.I called prepaid support and got the run around. Prepaid support are clueless. They have no ability to solve any issues that are out of their small sphere of influence and nobody to call when they can’t solve the problem. They’re not even in the USA. The answer I get is that the “System” flagged it as invalid and there is nothing that can be done about it.Let’s

6 days ago

Mgarcia13First activity

posted in Android

worst rep ever

I have been having problem with my bill every month. I spoke to a representative named Walter and he is by far the worst rep I have ever spoken to. He basically told me that he is the T mobile specialist he knows more and I didn't and he went on talking and belittling me and it got to the point where I had to hang up because my anxiety started up. He isn't the first rep to be rude. Quite frankly I am tired of dealing with this and I'm about to change phone carrier. So T mobile do your customers a favor and retrain your rude reps.

6 days ago

jimw67Helper Level 1

asked in Accounts & Services

How do you report spam messages from community members or block them?

Here is the message. I don’t have a page. I posted one question and one response. There needs to be an obvious way to report scam messages! No community can successfully exist without moderators who are accessible. How do I report this as spam and inappropriate? None of your “SUBJECTS” relate to this???? “blissGG 15 hours ago Hello, I hope you are doing great. I saw your page and I decided to inform you about the project I have at hand and I would like you to be a part. It is of great profit and I know you will not regret taking part in the project. Please reply to my private email (garciagracebliss@gmail.com) for full details. Regards, Grace Garcia.”

7 days ago

ziggy29Rookie

asked in International

Short codes for international roaming -- is this normal?

We're going to be traveling abroad next month and I've heard enough horror stories about people getting socked with huge bills that I'm trying to disable charged international roaming. I see there are short codes #763# (off) and #766# (on) to toggle this?When I use #763#, I get: "SQL Error". For #766# I get "Prepaid Service Not Available!" (Do these codes only work for prepaid?)Anyway, I wonder if I'm doing anything wrong, or if this is irrelevant with my plan (Magenta Max 55). I have an iPhone SE 2nd Gen, if it matters.(I also know there is a profile setting on the web site, which we're set to enable roaming but disable charged roaming. Just wondering if this should be working, too.)

7 days ago

aamesserRookie

asked in International

being charged for an international which didn't get answered

Hi, does anyone know if T-Mobile charges for international call attempts, meaning the call was not answered?

7 days ago

Nobody6645First activity

posted in Troubleshooting

T-mobile 5G Home Internet and VoIP - Needs Router

Our VoIP line worked fine with T Mobile 5G home internet gateway/router for 6 months until recently when we were not able to call out. Our old Obitalk 200 voip phone adapter was unable to call out as it could not get a IP. All I did was install our 10 year old router between the phone adapter and the T-Mobile gateway with ethernet cable and it worked again. Make sure the router you install either doesn’t use the same ssid as tmobiles gateway or just turn off the routers WiFi radio so it’s not conflicting with t mobile’s gateway. Im assuming the T-Mobile gateway received a update and started to block the adapter. Hope this helps, I only tried it after seeing one other post about a magic jack customer doing the same.

7 days ago

mikezoFirst activity

asked in Gateways and devices

MLB The Show does not work on my T-mobile 5g internet box.

MLB The Show does not work on my T-mobile 5g internet box. It will say “Challenge Failed” when trying to play an online match. The game works perfectly fine when i bring my xbox to my parents house. But when i bring it back to my wifi, it doesn’t work. I test the NAT type until it’s open, I reset the router, etc. I’ve done everything I can think of and there no solution. Does anyone have this same problem? This is the only game that won’t work either. This and NBA 2k brought me some issues. But i can play COD or shooters on my wifi… but cross play sports games seem to bring the issue

7 days ago

IzziFirst activity

asked in Streaming on Us

Netflix with ad

Hi my Samsung UHDTV Series 8 (8700) says its not compatible with Netflix with ad.

7 days ago

NorthMissUserFirst activity

asked in Gateways and devices

5g gateway constant reboot issues and T-mobile STILL hasn't sent me another one!

It’s been well over 2 weeks since I requested another gateway to replace the one I have that is constantly rebooting. My local store told me to kick rocks and the online/phone support team assured me they’d get another one sent out and allegedlly confirmed my shipping address over the phone… but nothing.. meanwhile the thing hasn’t magically fixed itself. I’ve got it sitting on top of a fan which helps some, but it’s still rebooting at least 5 times and hour.. please someone at T-mobile look into this.. this is maddening! (just in the time to type this is restarted)

7 days ago

SeifertsofRoundRockFirst activity

asked in Gateways and devices

HULU doesn't play well with TMOBILE home internet

I was happy to try tmobile home internet and it worked great for about a month. I had one incident where HULU thought I had moved only to find that tmobile IP address had changed. Hulu was able to match the new ip address which gave me a temporary fix. Over the last two weeks, however, service has been spotty and my IP address was changed 4 times. Tmobile service says “sorry, it doesn’t support a static IP address and doesn’t have a work-around for use with Hulu. Question: When selling tmobile home internet, can tmobile be open about the problem and tell potential customers that if they use Hulu, they should choose another service provider?

7 days ago

rickandmichelleFirst activity

posted in Coverage & Signal

Missing texts on multiple lines - no record in usage report

My wife and I both have Pixel 7 Pro phones with the latest updates installed. We are both in a group text with 2 other people who both have iPhones on Verizon. We’ll call them Bob and Sue for context. Two nights ago, she received a message in the group text from Sue and I did not. Looking at usage reports on T-Mobile it shows a record on my wife's account of the message from Sue’s number but looking at my account it does not.Today, I received a message in the group text from Sue and she did not. Again, looking at usage reports I see the message on my account but not on her account. Based on this, I am assuming that this is NOT something with our phones as T-Mobile systems don’t even show these messages in the usage reports.I’d contact support but I’m not sure it would get anywhere and likely they would pass the blame to the other carrier or say it was our phone or the senders phone. Thoughts? Anyone have this happen?

7 days ago

ACDurstonFirst activity

posted in T-Mobile Tuesdays

T-life not working on your (older) phone?

Hey all,Anyone else not able to use the new App due to age of your phone? Figured we could all whine together.Ciao,ACD

7 days ago

KenKKLearner

asked in T-Mobile Tuesdays

Tmobile Tuesday not working on my Samsung Galaxy S7 Edge OS 8.0

Does anyone from T-Mobile read these post? It been well over a monthand I have not heard any comments from T-Mobile on a work around forphones that don’t and will never have anything higher than android 8.0.The phone a Samsung Galaxy S7 Edge works perfectly on all my appsexcept T-Life and because of that I know longer have access to the Tuesday Deals.I have been waiting patiently for a fix from T-Mobile but not a word. Ken

7 days ago

BluesFirst activity

asked in Coverage & Signal

Anyone Not Receiving Text From ATT Customers

A little more than 6 months I have not been able to receive text messages from ATT customers. Anyone have this and get it resolved. I have tried all their suggestions and it still is not working. Missed several text today.

7 days ago

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