Recently active topics

778 Discussions

L
lybra975First activity
posted in Coverage & Signal

Just about done with Tmobile

Im so done with Tmobile!! Ive been with them for at least 10 yrs and the last probably 4 years ive had issues with texts not being sent or received. this has happened on 2 different phones. ive used different messaging apps. ive reset my phones. ive been on the phone with tech support numerous times with no help. who knows how many texts ive missed from people. sometimes i will send a pic along with a message and only the message is received. my mother thinks im ignorning her or worse, something has happened to me because i wont get any of her messages UNTIL i text her. its like it resets the lines. all will be fine for a couple weeks then it starts all over again. i dont have any issues with people who have iphones (i have the Samsung ZFold4, previously had the Note8) and as far as i know, it only happens with certain people (however i didnt receive any of the texts walmart sent about a delivery arriving). It really sucks that after all this nobody can figure it out because switching

5
R
7 days ago
I
IshyHNovice
asked in Apple

Gifting an Apple Watch with monthly installment

I bought an Apple Watch through installment plans in order to gift it to a family member for their birthday, and I was wondering if the person receiving it is able to pair it with their own phone number since it gave me an additional line with already a phone number there. And if it won’t lock if they end up changing SIMs card or something since I’m still paying it off. I’m able to pay off the watch next two months but wondering if there’s a way I can still make the monthly payment on my account and not transfer over to theirs.

1
tidbits
Pillar
7 days ago
G
GHawkFirst activity
asked in Apple

NO CUSTOMER SERVICE SUPPORT>>>PHONE OR CHAT!!!!!!!

I would like to know, why T-mobile no longer has Customer Service phone support any longer, nor do you have chat support. It might be time to find another carrier.

8
E
7 days ago
T
TMsucks2430Rookie
posted in Android

Tmobile is the worst company doing business today

Tmobile is the worst company doing business today. Not just compared to other cell companies, actually compared to any other company out there today, they are the worst! They have the worst service. Your better off using 2 cans and a string than using their service. The worst customer service possible. The most ignorant people god ever put on the face of this earth. Even up to the top level executives, not one person knows what they are doing. I urge people to stay away from Tmobile. I don't care if they give you everything free, I would still run,! Do you know how bad a company has to be to make a customer leave them, even when it's free. Could you imagine walking into a car dealership and they say take one of our cars it's free, even the gas. And a customer says no thanks. If someone prefers to walk than drive your car. That's bad. We'll that's tmobile. Absolutely worst service, worst website, worst customer service, worst company!!

3
E
7 days ago
V
vrajguruFirst activity
asked in Coverage & Signal

Misleading Information Regarding Port-In Promotion and Device Costs

Hi everyone,I joined the T-Mobile family last year December 2023 and was excited about the switch! During my visit to the [Milpitas-CA] store, a sales representative offered a great promotion with an $800 discount if I ported all my lines to T-Mobile.However, upon contacting customer service, there seems to be some confusion regarding the details. I was told Google Fi lines wouldn't qualify for the discount, even though the sales rep assured me otherwise. Additionally, I was under the impression all devices would be free with the plan, but I'm now seeing a charge for one. Finally, the rep mentioned I could change plans anytime without penalty for the devices, but I'm getting conflicting information now.This is a bit concerning, and I'd appreciate any clarification on these points. Is there a way to honor the $800 discount considering all my lines? Can the unexpected device charge be removed? Lastly, can you confirm the plan flexibility regarding changing plans without penalty for the d

0
V
7 days ago
T
tifftbFirst activity
asked in Accounts & Services

Keep and Switch Card help

Can someone please help, I am panicked. I had $316 on my keep and switch card and I transfered $311 from my venmo to the card. Venmo says transfer complete, and the prepaid card says balance $5.48 as if they sent that money to venmo. So $600 is missing in action. I have no idea who to call or what to do? Has anyone else tried to transfer money to this card and this happen? 

0
T
7 days ago
A
ALockeFirst activity
asked in Troubleshooting

VPN issues, some work related programs won’t load

We had a big snow storms a few days ago and started having VPN connection issues. It was working fine until then. My company uses a IPSEC VPN and allow us to work remotely.  When I’m home I’m unable to use the VPN on my T-Mobile home WiFi connection. When I use other internet connections such as my work mobile Verizon hotspot, I can connect and VPN works. My companies IT support staff have checked my settings and went over my laptop and found no issues. Could you please someone help me to resolve the issues? I did rebooted and still didn’t work. Thank you for your help!

28
M
7 days ago
M
Mm172003First activity
posted in SyncUP and IoT

i can not open syncUp kids app in my phone

I can't open SyncUp kids app in my phone. I try to restarted my phone or re installation the app. It still same.   It kip show up All items score app failing

10
B
7 days ago
S
SourCustomerNo1First activity
asked in Accounts & Services

BILLING ISSUES EVERY SINLE MONTH

I have had nothing but problems with you guys messing up my bill since T-Mobile took over my Sprint bill.  For some reason you cannot figure out how to apply the monthly credit to my son’s cell phone line for the trade in credit that was started when I was still billed through Sprint.  Each and every month I am promised it is fixed and yet each and every bill the credit is still missing.  Please figure out how to fix this.  I know you can because you fixed it on other lines on my account without much issue.  I have another issue that you guys created when you applied a credit to the wrong line eliminating an ongoing credit I should have been getting as well even though once again I Was told “dont worry the credit will still show up on the bill each month.” So let’s please stop lying to the customer and actually fix things.

11
M
7 days ago
M
mountainfrogFirst activity
asked in Device unlock

iPhone 13 Shows SIM locked Carrier lock / Website shows unlocked

iPhone 13 Shows SIM locked / Website shows unlockediPhone Message: Carrier Lock: SIM locked > This device might be restricted to the original carrier and/or have certain capabilities limited. Contact your provider for more info.Thanks kindly for taking a look at this topic!

4
M
7 days ago
3
345lkjFirst activity
asked in Android

How can I downgrade Android 14 to Android 13?

The phone downloaded and installed Android 14 without my permission while I was going through security at an airport. I just happened to have a paper boarding pass otherwise Tmobile/Google would have caused me to miss my flight.Now Android 14 is causing all kinds of user interface problems and has removed some of the options I need. I need to downgrade to Android 13 and prevent it form changing to 14 without my permission. Does anybody know how or am I just screwed at at Tmobile/Google’s mercy? Thanks!

4
L
7 days ago
M
mark11First activity
asked in Apple

bill

When i pay off my device will my monthly bill go down..

1
gramps28
Pillar
7 days ago
C
csullivan88First activity
asked in Accounts & Services

How can I take the two lines on my plan and make them their own two separate plans?

I am ending my long term relationship and I need to know how to do this. Every time I click “contact us” theres a bad server error. I can’t find anywhere that offers live chat or support and I need this done ASAP. Thanks for any help you may give

2
M
7 days ago
E
eshermanFirst activity
asked in Accounts & Services

Email to SMS texing failing

We send text using email thru SendGrid. Most of the emails are bounced back after many deferrals to SendGrid when trying to be delivered to tmomail.net with the following bounce backback errors:421 tmo-ibgw-5002a.ext.cloudfilter.net cmsmtp 149.72.130.204 blocked AUP#CNCT452 4.1.0 <bounces+14645690-9958-+17072081891=tmomail.net@prod.ehi.com> server temporarily unavailable AUP#MXRT421 tmo-ibgw-5003a.ext.cloudfilter.net cmsmtp too many sessions from 149.72.130.204 AUP#CNCTIs there something I need to tell T-Mobile or have Cloudfilter.net fix? We really don’t see this issue when sending emails to other carriers such as Verizon.Thanks Eric 

1
H
Community Manager
7 days ago
J
JayminFirst activity
posted in Plans and Service

t-mobile

Tmobile absolutely sucks, I’ve been in there by lindale mall many times, and they never tell the truth.im always being scammed as in me going in, and asking for it to be canceled after I paid two months ahead, they said yes we can cancel that when the time comes, and the day came, I forgot about it and it was never canceled, I haven’t had service for awhile and they are still charging me interest, and I can’t cancel it because there are no available days to do so this month without over drafting my bank account and building even more interest, they scam the shit out of teens and young adults, and many other new people to that service, I would never recommend them.t mobile is not helping anyone, I’ve been lied to by them many times, they even told me in person that there will be no more interest and we won’t charge you anymore, which I know is a lie.last time I checked I owed 70 next I owed 177, and I’m not sure what’s next but I don’t like it, I wish they had an option to cancel early

1
H
Community Manager
7 days ago
J
JadencFirst activity
posted in Other Devices

how do i cancel wearables

How do i cancel wearables that i’m being charged for and don’t use? 

0
J
7 days ago
M
MichiFirst activity
asked in Android

accidentally deleted my visual voicemail data

I accidentally deleted my visual voicemail data. Is it possible to get the visual voicemails back? I'm assuming not but it's really important 

0
M
7 days ago
S
Sritz06First activity
asked in Apple

Contract

When does my curretn contract expire 

1
gramps28
Pillar
7 days ago
M
mknwebFirst activity
asked in Streaming on Us

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed" constantly comes up.  I’ve tried from my computer, my cellphone, incognito sessions, everything.

17
M
7 days ago
S
S24D590First activity
asked in Streaming on Us

Apple TV - Not working

I am not able to use Apple TV On-Us even though it says I am active on my account.  I had customer service people helping me on two different occasions and they all said I should wait 24 hours for a special link to be sent and will call me to make sure all that crap but still not resolved.   Anybody else had similar problems or know how to get it easily resolved?

9
A
7 days ago
B
Boskko2First activity
asked in T-Mobile Tuesdays

Is the free MLB not working for anyone else? S24+

Get error when trying to redeem promo code.

14
L
7 days ago
G
GaryRunBikeFirst activity
asked in Android

Spam Shield Premium

I tried this for a few days - I continued receiving all the calls that it was setup to block. I’ve put my phone on “Do Not Disturb” so that all non-Contact calls go straight to Voicemail. 

0
G
7 days ago
T
ttocsHelper Level 2
asked in T-Mobile.com and T-Mobile App

T mobile app fingerprint login trouble

The phone is a moto 5 g5 2022.  For the last 13 months, since new, the app has let me login with my fingerprint, but last week it wouldn't give me the option.  I logged in with a password and found the fingerprint toggle was off, with no change by me.  When I slide it back on, it stays on for about 1 second and then turns itself off again.  It won’t stay on.  So I called tech support and they had me do the usual things and then transferred me to a level 2 tech guy and we tried more things, but still the same problem exists.  I can’t uninstall and reinstall the app because there is no option for that.  He had no solution in the end, and sort of blamed it on Motorola, so I thought someone here may have dealt with this issue and found a fix. The fingerprint works fine with my other apps, banking, PayPal, and the lock screen, etc.  It’s just the t mobile app that is having the problem. Thanks for reading.

0
T
7 days ago
S
SouthDevRookie
asked in Gateways and devices

Home Internet Gateway WiFi Channel

I have the T-Mobile Home Internet Gateway (aka 5G Gateway) based on the Sagemcom chipset. Model: Sagemcom FAST5688WFirmware: SGJi10205-1.2.B4 It keeps selecting the most congested WiFi channel in our condo, it’s very strange. Can I use the “Nater-Tater” config file approach ( https://www.youtube.com/watch?v=8s3ZhGYEl2I ) to change the WiFi config, similar to the  Arcadyan KVD21 that Nate uses? Thank you in advance.

0
S
7 days ago
M
MoneyBaby23First activity
asked in T-Mobile.com Account

I can't access T-Mobile Money account due to loss of phone number

Phone broke can't afford new one so it won't let me in account without it and I don't have one to replace it either help IDK what to do

3
T
7 days ago
25,573
Topics
103,210
Replies
1,292,437
Members

New badge winners

Show all badges
Terms & Conditions