Unanswered questions

11417 Discussions

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FeyRookie
asked in Troubleshooting

How To Login with Home Internet Only

We recently switched internet providers to T-Mobile.  We do not have any cell phones with T-Mobile.  Apparently, since we do not have a T-Mobile phone number we are not allowed to access the website.  We did sign up for paperless billing and autopay but if I need to change either of those settings I’m in trouble because I cannot sign into our account.  How on earth is this acceptable?Does anyone have a workaround to providing a T-Mobile phone number in order to access my account on the website?

12
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9 days ago
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AJMAFirst activity
asked in Troubleshooting

Cisco VPN and App Calling issue

I am relatively new to the remote worker role and am running into issues with VPN, Poor speed on Speed tests, and inability to make calls in the Genesys App. I have found little support from anywhere other than reading the entries on this community blog. I exchanged the T-Mobile modem for the upgraded version. They gave me 5G Gateway Sagemcom; The connection was immediately much better. I used the instructions from another customer to change the network settings, and the VPN connected with no issue. When I performed the company speed test, it was still slower than their recommendations. Any tips on boosting these speeds? Does anyone know if this will improve the App calling function within the system? And if not, any guidance on that aspect? I am like others on here, and the system was working fine until last week; there was an overnight loss of the ability to make calls through the company system. The customer can no longer hear me, and I assumed this was related to a change in the VP

0
A
9 days ago
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DDave89First activity
asked in Apple

@tmomail.net not working

I’ve been sending to a plain/text email to my SMS via number@tmomail.net everyday for years, and it has stopped working the last couple of weeks. My email server replies with this: The following address failed: ###########@tmomail.net: multiple delivery attempts failed A few messages have gone through, but most of them fail. I’ve tried sending from different email accounts and they all fail. Seems like Tmobile’s server is down. Are there any workarounds?

6
V
9 days ago
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yhaddadFirst activity
asked in Accounts & Services

Intetnational calls

Why making international calls from Tmobile line is really so bad !!! , very poor quality it seems they are using a very poor 3rd parties International gateways 

0
Y
9 days ago
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magenta7954983First activity
asked in SyncUP and IoT

Syncup tracker very low sound

Just got a the tracker and the sound on it is almost non-existent. It is bad enough that the map on the app show it being 100 yards or more away from its location but it also can’t be heard unless you are holding too your ear.Is there any way to turn it up? 

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9 days ago
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Rogracer2000Helper Level 3
asked in Troubleshooting

Upgrade from Internet Lite to Unlimited

I’m in a rural area of NC and have had the “200GB Internet Lite” for about 5 months now (this plan costs $100 per month).  I was able to switch to the “Unlimited” plan for $50 per month and wanted to relay my experiences in doing that so as to maybe help others.Even though I requested thru the TM web site that I be notified when “5G” became available in my area, I never received any notification.  Still, I would occasionally go to this website:Check Eligibility for 5G Internet | T-Mobile 5G Home Internetand see if 5G had become available “just in case” TM wasn’t telling me.  I do speed-checks of my service pretty regularly and noticed about 3 weeks ago that they seemed to improve significantly, and my router was occasionally connecting to the N41 band…..so I knew I was often receiving 5G service despite what the above link said and being > 5miles from my tower (I do have line-of-sight to it though).  Then one day the link above said “Good news...5G is available at you address”.  Wel

11
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9 days ago
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Leah2021First activity
asked in Apple

Not receiving authentication/verification code from SSA Benefits website.

Hi all!Over the past weeks I have not been receiving various codes that a website will send in order to authenticate your login. Specifically the SSA Benefits website. Has anyone else has this issue, what did you do to resolve it? I am trying to avoid having to get a code mailed which takes days. Is this a TMobile issue?

12
J
9 days ago
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n92265First activity
asked in Android

Only 128gb for Pixel 8 Pro?

I’m having a hard time believing that T-Mobile is the ONLY major carrier that does not have a single option past the basic 128 GB for Pixel 8 and Pixel 8 Pro. I don’t know anyone who would pay over a thousand dollars for a flagship phone with only 128 GB. This seems like a massive oversight. I have spoken with customer service through chat and over the phone and they all say that they only have the 128 GB and when asked if they are getting other storage space options they say “We don’t have that information.”We just switched from Verizon a few months ago. Verizon offers the same trade-in deals but they have storage space options up to 512 GB. Google Store and Best Buy will only offer me $160 dollars for my phone as a trade-in deal but with T-Mobile I could get up to $800 with my trade-in but I can not buy a phone with only 128 GB. One customer service rep told me that they would start selling the 256gb models on October 12, its October 20th and at this rate, I don’t think it’s ever goi

6
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10 days ago
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sam_ptFirst activity
asked in Accounts & Services

prepaid with available prepaid service balance

Hi, i have a prepaid sim card. i still have some balance in my available prepaid service balance (apsb).can i use that balance to pay for the monthly plan? will t-mobile automatically deduct absb every month? or do i have to make payment separately every month? what about refilling the balance with refill balance card from stores such as target? thanks  

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10 days ago
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TMurray101Helper Level 1
asked in Gateways and devices

Aladdin Connect

I recently upgraded from the silver Gateway to the new black one. The black one is an Arcadia KVD 21. You can find that information on the back of the black Gateway. I was able to reconnect all my alexa's, all my smart plugs, my blink security system, my ring doorbell, and my wireless printer. My Aladdin connect, garage door opener would not connect. After spending 3 days trying to get it to connect I finally reached someone at Genie Door Company, the manufacturer of Aladdin connect. They tell me that Aladdin connect will not work with the new T-Mobile Gateway model KVD 21. Anyone else had this problem?

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10 days ago
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freephkFirst activity
asked in Accounts & Services

5G network keep dropping

Starting few weeks ago, my 5G network disconnects me out of nowhere.  People can’t call me while I’m not aware of it since most of time I’m on wifi network.  I had to change to plane mode and switch back in order to register my phone with 5G network.  This happens in every few days.  I’ve never had this issue before.  I found out it also happened to my wife’s phone. But, I believe it is worse with my phone.  Both mine and my wife’s phones are Samsung.  It seems like it is not happening my daughter’s iPhone.  Is there anyone having the same issue like mine?

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10 days ago
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MobidicFirst activity
asked in Android

What's the maximum watt of wireless charging with REVVL 6x Pro?

I looked at the official specification and the documentation but it’s not written anywhere how much watt the wireless charging of REVVL 6x Pro support.The question is relevant when you consider buying a wireless charger.

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10 days ago
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xLikwid4sxFirst activity
asked in Troubleshooting

G4AR - 5G was "perfect" until two days ago, now 4G only

I started TMHI around mid-March and I’ve been loving it since we moved from a fiber community to a rural home...I was afraid we were going to lose decent internet, but was pleasantly surprised by our consistent speed and latency (regularly 600-700 down/80-100 up w/20 to 50 idle ping).Two days ago, in the mid-afternoon the 5G dropped out.  It wasn’t subtle.  Gone.  Now, gateway shows “excellent” 4G and I’m pretty much at 8-10 down, 3-5 up and 100-200 ping.Garbage.I’m on my second gateway and SIM card...what’s weird is when the replacement gateway finished powering up (with original SIM), it had 5G and speeds were back...I checked speed again in the morning and the signal was back to 4G. No amount of restart/factory reset would restore 5G signal.Back on the phone w/tech support.  They say the towers nearby are “yellow”...said typically they would be orange or green, so not sure why yellow.  He said stop by a store and try a new SIM.Popped in the new SIM and 5G!!!!!!  Yay!  For about 5 mi

0
X
10 days ago
2
2024AprilFirst activity
asked in Plans and Service

I have been charged for unreceived messages

I’m using T-Mobile Legacy Pay As You Go with Gold Rewards account.I recently checked My Account > Line details > View Your Usage, and noticed I have been charged for undelivered messages almost everyday! The caller’s numbers are on my phone's block list (Galaxy S10+) and the messages were not displayed in my phone at all.I called prepaid customer center. I was was told that it was technical issue and they will update me after investigation and refund the amount. I have waited for 2 weeks now, but no contact from T-Mobile yet...Is this known issue? Did anybody have the same problem? 

5
syaoran
Pillar
10 days ago
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Nowlan179Novice
asked in Device unlock

Switching back to old iphone

I broke my phone and I need to activate my old phone.  The phone I broke had an esim and my old device has a physical sim.  How do I go about doing this?

0
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10 days ago
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Tjurg12Novice
asked in Device unlock

saassurance wireless compatibility

Can you purchase a phone from t mobile that will work with an assurance wireless lifeline sim and if so where can i purchase this phone.   Thank you in advance.

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10 days ago
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drqazFirst activity
asked in Plans and Services

T-mobile internet

This has probably been asked a lot, but I can’t find it.I’m toying with the idea of ditching my local ISP and moving to T-mobile home internet.  T-mobile is already our cell phone carrier.Here is my concern.  I’m getting about 300mbps and voice lags video by ~half a second.  3-4 times an hour, when using fast forward, we will get the dreaded buffering? circle that can last a minute or 2.  Annoying.  I’ve seen posts here from people getting 70mbps and seem quite happy.  Is speed not that important?  Can we watch 3 TVs at a time, 1 tablet, and 2 cells and not experience lag?

0
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10 days ago
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JoeMikeGentLearner
asked in Android

When will T-Mobile convert their RCS platform to the Jibe Platform (Google) for RCS?

I’ve noticed that Samsung S21-S23 are on T-Mobile’s servers for RCS messaging (AKA Google Messages). But there is an update from T-Mobile’s twitter account posted on 9/21/23 that they will be migrating to Jibe. Any idea or ETA that these devices will migrate. 

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10 days ago
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sweetdeeFirst activity
asked in Billing

phone

why you guys turn my phone off all we own is 69 dollars we have been paying the bill on 2 payment agrument so this is we need are phone cuz are kids are in school we dont have the money until may first to get it turn back on 

0
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10 days ago
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CdennyNovice
asked in SyncUP and IoT

SYNCUP Kids watch

I bought a watch for my daughter and it works great and I’m able to track and video chat with her. However, I would like her dad to be able to do the same. Unfortunately he is with Verizon. I cannot seem to be able to make that connection for them. Is he not able to have the same access as I do?

0
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10 days ago
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KittymeplzFirst activity
asked in Android

Help

I'm trying to figure out how I can download a PDFfrom Tmobile showing my bill, my name and my address all on one sheet for proof of address verification for something important?

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gramps28
Pillar
11 days ago
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lmaddxFirst activity
asked in Coverage & Signal

Randomly not able to send or receive texts

Been having ongoing issue where on occasion texts have not been going through.  Incoming/outgoing.Seems to be carrier independent as happened with Verizon/Cricket(ATT).

0
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11 days ago
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wuq575955First activity
asked in Android

Is it possible to unlock T mobile phones after I cancelled my services?

I have tried to reach out via chat and calling them. Both no luck. I lost my initial docs so I don’t know the account number now. Since the services is cancelled as well, I cannot get my account number from the my account page where it is just blank now.So I want to ask if it is possible to unlock these phones now? Or they are now my electrical wastes.

1
gramps28
Pillar
11 days ago
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KeckerFirst activity
asked in International

EU Usage with Magenta Amplified

I’m confused as my T-Mobile account which says I have Magenta Amplified. Amplified is not shown or listed for EU travel. For rate information is Amplified the same as Magenta MAX?  

0
K
11 days ago
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jim1040First activity
asked in Troubleshooting

802.3ad for link aggregation to my router

I have the G4AR modem and an Asus router , I have connected the 2 ethernet ports to my router and have a failover WAN lin but not a load balance link  so need 802.3ad to aggregate the links . possible ? available ?

0
J
11 days ago
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