Unanswered questions

11416 Discussions

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milano8747First activity
asked in Coverage & Signal

Fantom VPM?

I have Paramount+ installed on ROKU connected to TMOBILE internet.All in a sudden I was not able to see any content as it appears that Paramount + has found a VPN.I did not install any VPN and on all ROKU receivers, iPhones and iPad I am not able to see Parampount + content. I can see only the ads during the interruption of sporting events.Any clue on how I can proceed?

0
M
8 days ago
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dtisonFirst activity
asked in Gateways and devices

Wifi DHCP and other Config on 5G Home Internet

It appears from connecting on 192.168.12.1, and searching the TM Community posts that it is not possible to do standard Power user configuration, e.g., change subnet, disable the Wifi easily, port forward for remote access, etc.Can someone confirm there is no ability to set these up?   There is another post from DaaBoss, saying just offer a Network bridge, without NAT and Wifi.  That, together with a separate OpenWRT router would be far more useful than the 5G Home internet product. So far this is disappointing.  

7
copz1998
8 days ago
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Alikat116First activity
asked in Coverage & Signal

Work VPN stopped connecting

I have been connecting to my work VPN USAF VPN Client with no issues Up until two weeks ago.i have the Arcadyan KVD21 Gateway. All my devices in my homework fine and I connect to the Internet on my laptop but when I try to connect to the VPN, I’m in a continuous loop. I use my T-Mobile hotspot on my phone and it connected just fine. The local T-Mobile office said there was a tower down however I don’t think that’s the issue since everything else seems to connect just fine. Anyone else with this problem or suggestions?

0
A
8 days ago
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Donniewifi069First activity
asked in Coverage & Signal

internet troubles

Hello I have had the T-Mobile home internet for a couple months and just recently I had disconnected a couple devices including my Nintendo switch and Samsung smart TV and ever since I disconnected them I tried to reconnect and the wifi network dosent even pop up. I’ve tried resetting everything with the wifi and my devices. Just trying to see if anyone can help thank you in advance 

0
D
8 days ago
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tmkruse68First activity
asked in Other Devices

Email from mainframe host to my cell phone rejected

I am a mainframe systems programmer and I have it set up that when a certain message appears, that I get a text notification.  No pictures or anything fancy. Just text.Here’s the error message:tmo-ibgw-6002a.ext.cloudfilter.net gave this error:<tina.kruse@kyndryl.com> sender rejected AUP#SNDRRemote Server returned '552 5.2.0 <tina.kruse@kyndryl.com> sender rejected AUP#SNDR'This has worked in the past and successfully received messages for a long time.

2
T
8 days ago
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caber42Novice
asked in T-Mobile.com Account

Email to SMS

This is on your FAQ page: The e-mail to text gateway is a legacy system that may eventually be decommissioned in the future.Can you please tell me if there are current plans to decommission this legacy gateway in 2024? My company uses this to send critical pager messages for engineering. We are Not high-volume and we are Not running a campaign.We are open to a better route or way.

1
E
8 days ago
S
SonyNovice
asked in Coverage & Signal

www.lankaweb.com is blocked by T-mobile

For nearly two weeks or more, I have been unable to open www.lankaweb.com.I connected my computer to a friend’s Wi-Fi, who has an AT&T account, and I could easily access www.lankaweb.com.Therefore, this seems to be a T-Mobile issue. Could you please unblock this website if it is blocked? Thank you.Sony.

0
S
8 days ago
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riggo44First activity
asked in Android

wrong caller ID showing up

I kept my old number but the temp # Tmobile gave me keeps showing up on my caller ID, people are asking me if I changed my #, it’s been a month and a half now

0
R
8 days ago
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DrewTBotFirst activity
asked in International

Simple Choice North America and Europe Vacation

I have a grandfathered plan, Simple Choice North America, which is perfect for my needs at home. We have an upcoming cruise acation, taking us to the UK, Belgium, Netherlands, Norway and Iceland. My initial plan had been to buy the $50 International Data Pass for 30 days, so I can use my phone there and not need to swap out a European Sim. (My phone is an S10 and doesn’t support eSim.)Then, I saw the news story about the Florida man charged $146,000 after a T-Mobile rep told him he was covered and I wanted to double check here.If I buy this $50 International Data and text pass and block voice calling, I should not incur any expenses while on my travels? (The phone will be in airplane mode while on the cruise ship itself. I mainly need it while in ports of call.)I just need this clarified and to avoid what happened with the Florida man.

1
F
8 days ago
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impFirst activity
asked in Accounts & Services

*67 on bill

Last month I *67 a company 3 times because I needed help from them but didn’t want them to then start calling me. Now I am trying to find out exactly when I called them. Do *67 numbers appear on tmobile call lists and if so how do I locate them? Again I am the one doing the *67. Thank you. 

0
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8 days ago
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noeticFirst activity
asked in Gateways and devices

Home internet service is not reliable. What are my solutions? Family has terminally ill member who has online doctor visits.

I’ve had the home internet service since end of last year. It has been progressively getting worse. I’m unable to connect during the day during the most important times when family member needs to be on an appointment with doctors. I’ve noticed my mobile phone data works better than my home internet but at the same time. I’ve noticed my phone service disconnects.I’m not sure at this point what I should do. Or if I should just cancel and move on since the service is unreliable and when I signed up for home internet I was told I would receive a $50 discount which never happened despite submitting code.   

3
R
8 days ago
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BigbootaeFirst activity
asked in Android

Short code 500??

I keep seeing short code 500 show up on only one line and it is always affiliated with one specific cell number. TMobile didn't know when I called them.  Anyone?

0
B
8 days ago
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WonderWomanFirst activity
asked in Gateways and devices

Gateway Issues

I tried to customize my wi-fi, but this gateway is very primitive. Does not allow you to customize via the gateway ip address. You have to download the app.Does not allow you to rename devices and to set schedule for each device is a pain. With other routers I could set certain devices to a user (child/non admin user) and place a schedule for that user and all their devices.My security cameras and my thermostate had a huge issue connecting to it. I ended up replacing my YI Cameras because they were old and just wouldn't work with the security settings. Now, I am having issues connecting to certain secure sites and I have to disconnect wifi and connect my phone Hotspot (also with t-mobile, mind you) to visit these sites.Other gateway ip addresses allow you more flexibility with settings and customization. This is frustrating. I'm guessing I'm going to have to buy an external router to get the customization I need.T-mobile, anyway you could help us out with this?

0
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8 days ago
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kardutFirst activity
asked in Upgrades and Orders

Plan/phone upgrade from OnePlan Military to Go5G+ Military

Considering upgrading our family plan from OnePlan to Go5G+, but want to find out more details about the upgrade every 2 years offer. Are we eligible to upgrade as soon as we change our plan? Are there only certain phones we can upgrade to for free? 

0
K
8 days ago
S
Shannon 982First activity
asked in Plans and Services

Can this be paid month to month

Mobile Internet w/10GB high-speed data - taxes included $35/monthDoes anyone know if this plan can be month to month?

0
S
9 days ago
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Gigi6.0First activity
asked in Android

Z Flip 4 damage screen

The screen on my Z Flip 4  has an ink blot from the hinges. I’m getting a new one shipped to me but I can’t reset my device since I cannot access the prompts on the the touch screen. How can I transfer my Media etc to factory reset the old phone? TIA 

0
G
9 days ago
A
aggie0428First activity
asked in Android

Locked out of new phone

I just got a new phone (Samsung S24+) and I’ve been using it just fine. Tonight I set it up with my work regarding a work profile and such, but now it won’t accept my pin after restarting. There is no other pin that it could be, it has worked fine for 24 hours until now.

0
A
9 days ago
K
KutmanFirst activity
asked in Android

calling

I can't call anyone. I don't know why, please help me.

2
B
9 days ago
A
AteehanFirst activity
asked in SyncUP and IoT

can i switch Sync up kids watches to a different device

We have 2 sync up kids watches. Both do not work at this point. The speaker on both seem to have the same problem with understanding what is being said. The watches app always says it is unavailable. The watches button doesn’t work on one. This has been since when we first got them. I asked for a replacement and never got one. Can I trade these in for a phone or something. 

0
A
9 days ago
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VG12First activity
asked in Android

When will REVVL® 6x PRO 5G get Android 14?

Just wondering when will REVVL® 6x PRO 5G get Android 14 update?

0
V
9 days ago
S
SuzameFirst activity
asked in T-Mobile.com and T-Mobile App

Mcafeee

Any idea why McAfee T-Mobile app suddenly asks for phone number for “verification  to create a new account” when I already have an account?   Searched for an answer but got nothing. I updated the app but it still asked for my phone number so I went ahead and typed it in thinking it would recognize my number and redirect it to my existing account but it appears to have created a brand new account. None of the identity info I had before shows up. So worrisome considering the data breach several years ago. Any idea why this has happened?  

0
S
9 days ago
J
jimkimdoddsfamily@gmail.comFirst activity
asked in Plans and Services

T-Mobile internet app change device name

I'd like to be able to change the device names for my T-Mobile internet. Is there instructions on how to do that so that all the device names are not unknown? I have no idea whose phone is who's and who's laptop is who's. Please help. 

15
D
9 days ago
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JimwillFirst activity
asked in Accounts & Services

Does Digits forwad SMS and/or iMessage's?

Does Digits forwad SMS and/or iMessage's?

1
tidbits
Pillar
9 days ago
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Dave1145First activity
asked in Android

Phone Buy Back

I talked with your representative he told me that they would pay off my phone from another carrierand after i made the switch and tried to send them my payoff now they tell that my carrier is not on the list that they say they will payoff. I was never told about this list and even there addvertisementsdoes not mention it. This is just one of the other lies that there representative told me. Its sad that theythink so little of the customer that there money hungry greed comes before the customer.

0
D
9 days ago
F
FeyRookie
asked in Troubleshooting

How To Login with Home Internet Only

We recently switched internet providers to T-Mobile.  We do not have any cell phones with T-Mobile.  Apparently, since we do not have a T-Mobile phone number we are not allowed to access the website.  We did sign up for paperless billing and autopay but if I need to change either of those settings I’m in trouble because I cannot sign into our account.  How on earth is this acceptable?Does anyone have a workaround to providing a T-Mobile phone number in order to access my account on the website?

12
D
9 days ago
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