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SyncUP and IoT

Wearables, asset tracking, and more!

  • 241 Discussions
  • 1,039 Replies
241 Discussions
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HemantaNovice
asked in SyncUP and IoT
Poorest Customer Service

Dear T-Mobile,Can we please stop pretending this is "customer service" and call it what it really is—harassment with a hold music soundtrack? Look, I’ve had my share of "delightful" encounters with your so-called support team, but this time you’ve outdone yourselves. So here we are—publicly.I’m part of an old group plan (yeah, the one you conveniently ignore until it's time to charge us), and I also have a SyncUp Kids watch line for my son. Life was relatively smooth (if you ignore my many past run-ins with your dreadful service). But then, last week, my kid lost his watch. No biggie, right? I’ve been paying for monthly insurance, so I request a replacement. To your credit, the replacement arrives swiftly. Gold star! But the nightmare kicks in when I try to activate the thing.I punch in the new IMEI in the SyncUp app—nothing works. So, I brace myself for the inevitable pain of calling your customer care. A lovely lady verifies me, asks for all the details, and then, like clockwork, put

1
gramps28
Pillar
11 days ago
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Oranges24First activity
asked in SyncUP and IoT
SyncUP Kids Step Count

Hi. My SyncUP Kids watch has stopped counting steps. I’ve rebooted it and checked the firmware (it’s the same as another watch that is working). Is there anything I can do to fix this? TIA

1
T
19 days ago
A
AdricHelper Level 1
asked in SyncUP and IoT
SU And Drive, data from old app?

I have an older SUD with a sim card,  works better with my older truck,  lets me monitor its battery…   Anyway,  got a Newer SUD 7000T1 and it would not set up in the app, said i needed a newer app.  so i have both the old one an the new one installed.  if i add my old one to the new app (boy it took me a while to find i could not use my old login, needed my t mobile. one) Will it transfer my old ligs and data or are they only on the old logs.   and will my older adapter even work with the new app?  should i just be ok with two apps?

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A
3 months ago
M
Motherof3DragonsFirst activity
asked in SyncUP and IoT
SyncUp Kids Watch SIM

Where and how do I inert the SIM card into the SyncUp Kids watch?? There’s no “tray” I can find that the SIM card can go into

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H
4 months ago
J
jmiddletontmblFirst activity
asked in SyncUP and IoT
My Hotspot Switches to Band 71 from Band 66 in afternoon and speed goes to 1MB

This is horrible! Is there a way to lock the band?

1
F
7 months ago
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AteehanFirst activity
asked in SyncUP and IoT
can i switch Sync up kids watches to a different device

We have 2 sync up kids watches. Both do not work at this point. The speaker on both seem to have the same problem with understanding what is being said. The watches app always says it is unavailable. The watches button doesn’t work on one. This has been since when we first got them. I asked for a replacement and never got one. Can I trade these in for a phone or something. 

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S
3 months ago
G
GhaflaNovice
asked in SyncUP and IoT
How to Add Contacts to SyncUp Kids Watch with TLife App

The SyncUp Kids app I was previously using forced me to install the new TLife app instead. I cannot figure out how to add contacts to my kid’s watch. The instructions say to go to “Connect>People>Watch Contacts;” I selected “Connect,” it showed me the info about my kid and their watch, but I cannot find any screen or menu related to contacts. Can someone tell me in more detail exactly which items to select to let me change my kid’s contacts? Thanks!

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R
15 hours ago
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chikitahFirst activity
asked in SyncUP and IoT
History

why isn’t all calls and text showing up on my tmobil bill?

1
tidbits
Pillar
1 month ago
J
JLynn229First activity
asked in SyncUP and IoT
syncup kids watch

I have bought 2 watches over the past 2 years and each one has swollen up from the battery pack. Has anyone else dealt with this?

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A
2 months ago
M
MissjuleeFirst activity
posted in SyncUP and IoT
sync kids call history

Not sure what’s going on, but sync kids call log is not reflecting accurate outgoing calls.  Why is that?  

0
M
1 year ago
S
steveinetFirst activity
asked in SyncUP and IoT
Will Nexx Smart Alarm work with T-Mobile Home Internet?

I'm using an Envisalink to manage and monitor my home alarm system on my mobile phone. I’m considering switching to the Nexx Smart Alarm.  T-Mobile Home Internet has begun blocking ports so the Envisalink does not work. Will the Nexx Smart Alarm work with T-Mobile Home Internet? Nexx uses ports 443 and HTTP ports 80 / 8080.Also, for future reference, is there anyway to know, in advance, what works and does not work with T-Mobile Home Internet?

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S
1 year ago
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ruplumbingFirst activity
asked in SyncUP and IoT
franklin t10 from sprint to tmobile

I’ve had the Ft10 for several months watching many movies and computer internet never using up the .49 gb (500mb plan per month)  Now that we have been forced off the reliable sprint network onto tmobile the Ft10 has suddenly started using enormous amounts of data tm upgrades the plan and yet it’s using data line NEVER before in the 8 months plus use Recently they upgraded me to the 10 gb plan but without EVER answering why the sudden data increase Sprint sold me the device saying it would never use up the 500mb and it never has until the promised “no changes” in the switch to T-Mobile  it’s always had a tmobile sim I suspect there switch altered/CHANGED the data usage GIVE ME BACK WHAT EE HAD!!! and why can’t I check the data usage on the Ft10 via the web or the app??!!?? I can check the usage on my two iPhones but not the hotspot??!!??

0
R
1 year ago
M
mskalmusFirst activity
asked in SyncUP and IoT
SyncUp Device Unable to Use Existing Email Address

I have had three SyncUp devices since before T-Mobile merged with Sprint.  Sprint licensed the technology from Mojio, which is when we started using the OBD devices.  One of our three vehicles is a 2017 Prius, and the original OBD device quit working.  When exchanging it at our local T-Mobile store, the latest generation device required us to install the latest phone application as well; however, when entering our email address to register the device, an alert stated “This email address has been blocked.” Calling technical support, I was advised to use a second email address to set up the new device, so I used my work email address.  When I went to review the trip data from the application, it required me to log in with my (no longer valid) email address.  Contacting technical support (again), they advised uninstalling and reinstalling the application.  After doing so, when scanning the OBD barcode, and alert states this IMEI is already in use.  I have at least two tickets from technic

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M
1 year ago
R
RayJay28First activity
asked in SyncUP and IoT
SyncUp watch keeps turning off and on

We’ve had this watch for 1 day and it keeps randomly turning off then on. This will happen 3 to 4 times every 30minutes. I have tried the restart and also factory reset but it does not fix the problem. Any suggestions?

0
R
1 year ago
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tomchavez17First activity
asked in SyncUP and IoT
Synup Kids Watch Wrong Rate Plan

I just bought the Syncup KIds Watch, and when I got it home I was able to pair it to the app, but then all of a sudden the app said that it could not setup the profile and that we had to unpair the watch and factory rest it. After that when trying to pair it keeps telling me that its the wrong rate plan. I have been on chat and phone calls with support where they say  its the correct plan and that its a known issue. Anyone else having this problem and please can someone help me. 

0
T
1 year ago
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magenta8203025First activity
asked in SyncUP and IoT
SyncUp Watch

My Son’s SyncUp watch no longer holds a charge and the audio sounds Muddy?  The watch is only a few months old.  Is this common can we bring it back?

0
M
1 year ago
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FrustratedwsyncFirst activity
asked in SyncUP and IoT
SyncUp device not reading engine health

I’m on my second SyncUp device.  Both read the gas and battery info, but give the following under engine health  “Unfortunately, this information isn’t available right now.”  I’ve talked with TMobile on several occasions.  They undated the IMEI in their system with new device.  Everything else works but engine health (which is my reason for wanting the device).  I even went to my mechanic to make sure he could read the diagnostics port.  Any suggestions?  It’s the 7000T1.  

0
F
1 year ago
Professor Plum
Professor Plum
asked in SyncUP and IoT
Syncup app on charge nightly fail

T-Mobile Syncup APP delivers "failure to communicate to Tracker for four hours". This is only with phone left on, while on charger overnight.Did not have issue with phone turned off for overnight charge. Phone charging pad turns off at some point, has 97% in morning, shows multiple days "since last full charge". (the clue?)App needs to be on, to be montoring if Tracker leaves safety zone of a vehicle 24/7.I do not have phone on DND schedule. I do not have app manually up on screen. But I get notif in middle of every night. Why?Tracker stays fully charged by a timer cycle. Is never below 80%.

0
Professor Plum
1 year ago
J
jshowFirst activity
posted in SyncUP and IoT
syncup original crack warranty

our 9 year old son dropped the original sync watch yesterday and the screen cracked. The watch will not turn on. tmobile store said they wouldn’t replace it or contribute money to replacing it. TMobile, listen, these are kids wearing an expensive device. This product was made by TMobile. I’m sure this gadget is cheap to produce especially if tmobile is the manufacturer.. Why do you not have more affordable insurance or warranty coverage for a kids device? I’m sure we could easily send this device in and you could easily repair with a low cost. The store said insurance would be $12 a month on this kids watch if we bought it new. After a year, that’s $144 spent for a cheap plastic watch. do you want to keep a faithful tmobile customer or not? You need better coverage for a KID device where KIDS make stupid decisions and the product is made by the carrier. this is insane.

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J
1 year ago
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Lilschmitty82First activity
asked in SyncUP and IoT
Sync UP watch text notifications

I have texted my daughter and she says that if she doesn’t see it right away that there is no notification that she missed a text so she doesn’t know to text me back. How do I make sure she is seeing missed calls/texts on her Home Screen? 

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L
1 year ago
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ToroLocoFirst activity
asked in SyncUP and IoT
International use of SyncUP Tracker

Does it work in Europe?

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T
1 year ago
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SaraB123First activity
asked in SyncUP and IoT
SyncUp Kids Watch not sending Audio

Child's new SyncUp watch is not sending Audio messages. It records just fine, sends, but then says "Not Delivered." She is sending audio messages to Android phones NOT iPhones.  Calls and text messages work fine.  Any ideas?

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S
1 year ago
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GARYLGFirst activity
asked in SyncUP and IoT
Sync Up Kids Watch app on new phone

Sync up kids app worked fine on old phone with no issues.Got the s23 ultra today and when trying to log into app it doesn't give me the option. It only tells me to create a new account. Going through different options it doesn't let me get to what I had on the old phone.How do I fix this?

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G
1 year ago
J
JelybuFirst activity
asked in SyncUP and IoT
4G LTE CellSpot V2 A issues

Will the 4g lte cellspot v2a work without being connected to a router?

0
J
1 year ago
R
RobynBcn
asked in SyncUP and IoT
SyncUP Kids return device

Hi all,  I just received a SyncUp Kids device for my kid and after some testing (less than a day), we decided that is not for us. Is this something that could be returned to T-Mobile?  Thank you.

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R
1 year ago
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