SyncUP and IoT
Wearables, asset tracking, and more!
- 180 Discussions
- 780 Replies
Hello community, I would like to know if other people is having the same problem. My kid's watch Timex FamilyConnect is taken each day longer to be fully charged, I mean considerably. I have this one since four months ago and to have full charge from around 20%, it is taken like 10 -14 hours. And despite it is at 100% charged overnight, the charging led stay on red color and the watch is hot; sometimes with a message in the display about hot temperature. My feeling is that the battery is getting degradase quickly and I would like to know if other parents are facing the same issue?BRJaime
I used to be able to access all websites from my laptop via hotspot, but lately I can't access some websites (amazon, ebay, etc). Has anyone reported this?Phone: iPhone SEPlan: T-mobile OneLaptop OS: Windows 7Web browser: Firefox or ChromeI can access many sites (such as yahoo), but not others. When I can't access (for example, amazon.com), I get "We can’t connect to the server at www.amazon.com" on firefox or "This site can't be reached" on chrome. I can access amazon from my phone directly. I can also access amazon through my laptop (same laptop) via wifi at home.Please let me know if you need additional information.
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tried the new one out, plugged it to my car, and still did not connect with my car. The app says “unplugged“ and when I try to connect to the hotspot, it takes me to the website that says “Get Started” but it greys out and says error, “can’t open page”. This is literally the only product from Tmobile that I’m really disappointed. I already talked to many people from support and were no help. I wasted 150 dollars for nothing then. And yes my car is compatible. The only thing that works on this drive is the GPS
When I first used SyncUp it showed "driving behavior" like starting/stopping fast, etc. But since then I can't find it on the app anymore. Where can I find it or did the app get updated and it got removed?Secondly, can you use SyncUp to get discounts with auto insurers including Progressive?
I have this black alcatel link zone that was working. the 1st 2 lights are on and the 4th is for the battery the 3rd used to light up and now it doesnt and for some reason my wifi is not working anymore. The 3rd icon is an envelope and it doesnt light up. I have tried everything. It is paid, it is updated, i have reset it, and it has been restarted what can i do?
I recently installed a sync up drive in my car, and am having the following issues:1. It stopped reporting trip data shortly after the first couple days.2. I get frequent disturbance notifications especially when I'm driving the car.3. The GPS location for where the car is parked is frequently off by several blocks. It seems to report a traffic light, or intersection stop some distance away from where the car is actually parked.4. Hotspot seems to be working ok.Contacted tech support which reset the device remotely. Worked for a day or so, and then the above issues reappeared. The only way I can get it to work properly is to unplug, and replug the device after several minutes before I start the car. It then works for a few hours, and then the issues reappear.Is this a buggy device? What's the fix?Thank you!
Hello,I know someone who is trying to setup multiple SyncUp Drive's (8 of them) for the hotspot, but only want to use their 1 cell phone to set them all up.When they setup the 1st sync up drive from their phone and work on the 2nd one, it says this number has already been registered.How can they setup all 8 device hotspots on sync up drive from her 1 phone?
I cannot find any information on the error lights that are currently present on my 4G LTE Cellspot. The troubleshoot guide has no option for the following error lights:POWER: solid greenINTERNET: solid greenSTATUS: flashing orange GPS: solid green3G/4G: solid green4G LTE: offI have tried rebooting the cellspot twice but I am still receiving the same error lights. Currently only have 1 bar of service and it is very weak. Anyone have any solutions to this problem?
I got HotSpot and it's working as it's supposed to.Now I want to access my hotsport account online, and when I'm trying creating an account for my hotsport- T-Mobile website says it sent me verification text on my hotspot number (funny, right?). Then I said ok, maybe I don't understand something - and I went to T-Mobile shop to get explanation on how it works. And they said- yeah, you're supposed to get the text. Just take out that SIM card and put it in any phone device and you'll get the text (stupid, isn't it?). I did it, and obviously my phone device didn't receive any verification texts.T-Mobile, can you prove to me you are the best? What kind of service is it???
I just added Mobile One to my account for a tablet. When I connect to the internet tethered....my download speed is ONLY:0.71Mbps download0.51Mbps uploadWhy am I paying SO MUCH? I was advised by TMobile to use their tablet as a tether for internet. What's the point? Dial up is faster!!! Now I can't even access my account as TMobile account access suddenly went down earlier today and has not been fixed!!!
I have a brand new 4GLTE CellSpot and its not working. The power light is flashing green and the internet light is flashing orange. I have plugged the yellow Ethernet cord into the yellow WAN port and it is plugged into my Ethernet modem. I have contacted my ISP and they have opened up UDP ports 123, 500 and 4500 and they have placed the CellSpot into the DMZ. What am i doing wrong?
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I wanted to be able to monitor his driving. The SyncUP device worked like a charm for the first week or two, until the battery started dying nearly every night. This battery had been replaced less than 6 months prior, so there should not have been an issue. I was going on a trip, so I decided to let him drive my SUV while I was out of town since he was having problems with the battery and I wanted him in a more reliable vehicle. I also have a new battery in my vehicle, about one year old and also had my alternator replaced between 2-3 years ago. Well, when I was on my trip my battery started dying and then after a couple of days my son had the vehicle completely stall on him while driving. This device not only killed my battery, but my alternator! Fortunately, the batteries were both still un
Hi, I was just sent a 4g LTE cellspot from T-Mobile to help with the low cell signal that I have in my home. It seems pretty easy to set up, however, when I went to my modem (which I have via Spectrum), I saw that there was only one ethernet port and this was taken up with my router. Now, on my router there are a number of ethernet ports that are designated as "LAN" ports, but there is only one yellow "WAN" port. Can I plug the Cellspot into one of the LAN ethernet ports on my router, or do I need to buy an ethernet switch or something so that I can more or less multiply the number of WAN ports on my modem? I am completely new to this so any advice will be most appreciated. Thanks!
I bought three T-Mobile SIM Starter Kits to use in three Netgear LB1120 4G LTE modems. The instructions gave me two ways to activate:1. visit www.t-mobile.com/activation2. call 1-877-778-2019 from your device I can't do 2 because my device does not have the capability to dial out.These Netgear LB1120s do not have dial-out capability. So I tried www.t-mobile.com/activationI got routed to https://prepaid.t-mobile.com/prepaidNow I'm lost.It seems the web sites are always updating beyond what is printed on the instruction sheets. What's the best way to get these SIM cards activated on my three Netgear modems?Also, I will need to be assigned three new phone numbers to manage my T-Mobile Refill cards.The dial-in method works great with T-Mobile Refill cards provided I have phone numbers. Or could I grab an old unlocked GSM phone to do the activation with the T-Mobile app and then move the SIM cards over to the Netgear LB1120 cell modems?Would that work? Be easier to manage?
, i have the 4g lte cellspot and i connected it to my internet, when i connect my tablet to my wifi it says its offline. is it the cellspot eating up my signal? am not sure how cellspot works, but how can i use my wifi at home to watch nextflix from my tv or tablet and still have the 4g connected, without using hotspot from my phone to hotspot the tablet or tv, actually using my wifi prior to connectong the cellspot. Also i have to say i have a survelliance system that uses my home wifi, but its no longer working after i connected the 4g cellspot, can i just disconnect the cellspot cablet from the wifi ethernet port when i want to use the internet at home, or would that cause a problem, i ask because i kinda tried to, for a little bit, but *i was still offline when connected my wifi and my phone lagged when loading a page on its regular mobile data, got scared that ive messed it up, so i plugged the ethernet cable from 4g cellspot back into the wifi modem. Any help would be appreciate
I like using the Cloudflare's new public DNS resolver 22.214.171.124 because it makes DNS queries faster and more secure, but when my MacBook Pro (macOS Sierra 10.12.6) DNS settings are set to 126.96.36.199 && 188.8.131.52 && 2606:4700:4700::1111 && 2606:4700:4700::1001 my iPhone Personal Hotspot doesn't work. Can you please tell me how to fix this issue or work with your engineers to fix whatever issue is preventing my ability to use the DNS provider of my choosing on your end? Thanks!
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.
I received my cell spot yesterday and plugged it in the way it says to and it seems to be working great. I now have full service where I had almost none before. However, trying to run any apps on my television today seems to be near impossible. They keep coming up with the fact that they are experiencing network issues or are extremely slow and continue to pause to buffer. That is not an issue I've ever had before, so I'm wondering if the cell spot could be interfering in some way with my internet service. If anyone has any feedback on this, I would appreciate it!
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