Devices

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4060 Discussions

blueskiesnh2o
blueskiesnh2oLearner
asked in Android

Moto Z3 Play Anyone?

I am looking at buying an unlocked GSM Motorola Moto Z3 Play. Does anyone have any experience with the phone on T-Mobile? I could not find it in the compatibility guide but it is a fairly new handset. Was just wondering if there were any issues.Thanks.

15
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3 years ago
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pkgal21First activity
asked in Other Devices

Unable to download group MMS

I have a Pixel XL that was originally Project Fi. I switched to TMobile two weeks ago and my group MMS are not downloading, either on wifi or mobile. Sometimes they come through, other times I have to go to the individual messages and download them. 90% of the time, they fail to download. I've done all the troubleshooting, including resetting the network and creating the new APN from this forum. My husband has the same phone and same network and is not having this issue. The message app also crashes after a few tries at downloading.Google support was not helpful, telling me I can't use wifi for MMS, which is incorrect because I've always used wifi. Plus, it's also happening on data.Below is the APN I have done according to TMobile support doc. Although, my phone does not have a "MMS protocol" option. This helped my phone to be able to receive them more frequently, although, I still have to download them.Android APN settingsOpen the Access Point Names or APNs menu.In Settings, look unde

15
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10 months ago
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JgcaliforniaRookie
asked in Android

LG G8 thinq Update to Android 12 - ugh

Since doing the update to Android 12, my LG G8 thinQ camera no longer works, the audio in my Ring app no longer works, and my phone is slow.Is there any solution that does not involve a factory reset which is what is always recommended as opposed to figuring out where the glitch is, so it doesn't keep happening ?Thanks in advance.     

15
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8 months ago
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magenta5663980First activity
asked in Apple

A website I visit is blocked by network operator

The website is dlisted.comT-mobile won't let me visit this website.How do I regain access? get t mobile to unblock this site?

15
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9 months ago
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Slyviper
asked in Android

Android 14

Why does Tmobile always drop the ball when it comes to updates? Poor service.

15
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28 days ago
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magenta2673227First activity
asked in Apple

Service Access Denied

I'm having the same issue. I am texting a simple code and its keeps giving me this message. I need it for a volunteer organization that I am working with. Is it my phone, t mobile or them? is there something in my settings I need to change? This has happened numerous times now. I have an Iphone 7. Kim

15
K
3 years ago
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mavwrikLearner
asked in Android

Voice & Data blocked

Woke up this morning. Phone says emergency calls only, voice service blocked, data service blocked. I am paid up, account paid. What’s happening?

15
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1 year ago
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unclewallRookie
posted in Android

Pixel 6 Pro preorder

Why would T-Mobile wait until the day my 2 Pixel 6 pro phones are supposed to ship to change the date from 10/27 to 11/12 - 11/18 2-3 weeks. They just changed it on the web site no email or anything, you would would think they knew they could not ship it on today's date and would have have let me know and at least sent a email 

15
K
2 years ago
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GendoFirst activity
asked in Android

S21 Ultra One UI 5.1 update

Any heads-up on when this will be landing?

15
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7 months ago
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rapidfireFirst activity
asked in Android

How do you fully delete facebook off your phone?

As more and more reports of the facebook app just being spyware/malware I would like to know how to remove it off my phone. Current reports show even if you don't have an account and haven't opened the app it still spies on your every move. If that is true then even disabling it does nothing. I have a Samsung Galaxy S9 plus,  so I'm unable to install an alternate OS like lineage since my boot loader is locked. Any help would be appreciated.

15
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3 years ago
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magenta5132042First activity
asked in Android

WiFi calling using Moto G6

Does unlocked Moto G6 (US version) support WiFi calling on T-Mobile?

15
A
3 years ago
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nicholef5First activity
asked in Android

Group Text coming in as individual messages

I have a Galaxy S9+ and am using the Samsung Message app. We switched to T-Mobile last week. Whenever I am part of a group text and someone has an iPhone, the messages are all coming to me individually and I cannot tell that I am part of a group message. This is very bothersome. I have checked all settings but do not know what to do. Any thoughts?

15
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11 months ago
BugPlusWont
BugPlusWontSpeaker
asked in Android

T-Mobile HATES ME: Fully Censors discussion on OnePlus 7T Pro 5G McClaren Edition

Went to go back and check discussion for the OnePlus 7T Pro 5G McClaren to find the conversation is deleted. Why would you do that when my whole gripe was you dirty deleting the update page. So you're gonna now double down and delete me trynna tell people about it? Explain why this is deleted please, because it doesn't make sense to remove discussion. My original complaint is how information was removed so, why is even more info gone now?  https://community.t-mobile.com/archive-28/one-plus-7t-pro-mclaren-5g-android-12-45609?postid=175601#post175601 I have the link, but now you cannot view the information. Maybe it's jurt me, cause admittedly the link does not show up on my home internet, but that is all through T-mobile. Can you see it? If so, then I guess I'm just blocked from my own posts, but I think I fear the same thing has happened twice and vital information related to the OnePlus 7T Pro 5G McClaren Edition and Android 12 was removed.  First they will remove the update page, the

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tmo_nic
Community Manager
1 year ago
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jteisRookie
asked in Apple

WARNING! My iphone was hijacked. They stole my email, my tmobile account online, and my coinbase account,

HOW DO WE STOP or PREVENT THIS?!My iphone was hijacked Fri Dec 3, 2021. They stole my email, my tmobile account online (yes, this one right here that I am chatting on), and cleaned out my coinbase account. How did this happen? Who is at fault? AT&T Yahoo mail, Tmobile, Coinbase?The 2 step verification methods didn’t work. The emails that said, hey you changed your password is this correct if not call. How does this even help if the crook has your email? I discovered the problem at 2pm when my phone stopped dialing, but the dirty deed was done by 2pm.

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gramps28
Pillar
1 year ago
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nguyenquyhocFirst activity
asked in Android

Unlocking oem pixel 7 pro

hi everyone,I am a apps developer. i bought a pixel 7 pro from ebay for my job. But this device is locked , both sim locked and OEM locking. I downloaded t mobile unlock app to try unlock sim , but it said unlock fail. I dont have a tmobile sim . So can i unlock OEM to tesing my apps ? now it is grey button . My imei : 358039170527143 Thanks ! 

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gramps28
Pillar
2 months ago
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allydsFirst activity
asked in Apple

Fake and deceptive t mobile promotion

Hello! I would like to ask how to file a complaint? I was informed of a promotional sale wherein if I add a line, I’ll be qualified for a buy 1 get 1 promotion. So that’s what I did. I added a line and even bought 4 phones. When I called, the agent told me that I’m not eligible. And now I am very anxious and frustrated. After all the assurance from the AGENTS that I’ll get rebates, I get an information like this. i WAS MISINFORMED AND DECEIVED. Please help.

15
J
29 days ago
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bhupradeyFirst activity
asked in Other Devices

unable to connect Chamberlain Liftmaster garage door opener (myQ app) to T-mobile 5G internet

I have been using the T-mobile home internet for a week now. It works just fine except that my Chamberlion LiftMaster garage door opener (myQ app) cannot connect to it. I would appreciate it if anyone could suggest a solution. Thanks in advance.

15
A
2 months ago
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JennyR738Rookie
asked in Android

Samsung message not indicating sent or read

I upgraded from the S22+ to the S23 ultra. Ever since I upgraded messages don't indicate sent nor read! It's driving me crazy. Anyone else having this issue. I've called Samsung and Tmobile and no one has answers. 

15
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9 months ago
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BrendaHLearner
asked in Apple

Air bubbles in my screen protector

I just received 2 new iPhones and attempted to put the screen protectors with them, but I have air bubbles under the screen protectors.How do I get the air bubbles out?

15
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1 year ago
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mikechan5412First activity
asked in Android

Thinking about buying a RealMe X2 Pro

Hello everyone. I currently have a Iphone 7+ and its have not been working well.The Mic Function has ceased to work. Now i have to use a Bluetooth headset with me at all times to answer calls.Now I am thinking about getting a RealMe X2 Pro Phone.Can anyone help me with how compatible it is with T-Mobile?From my research, it's not really that far behind the Iphone 7+ bandwidth Like the difference is missing Bandwidth 13, 25, 29, 30. They Both doesn't support Bandwidth 71.What am i going to miss?

15
A
3 years ago
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alm49erFirst activity
asked in Apple

Message Blocking activated but I can't undo it

When I try to send text messages to my son and/or his wife, I immediately receive the message that Message Blocking is active.  But when I look at the list of phone numbers that I HAVE blocked from texts, phone or FaceTime, their numbers do not appear.  This only occurred after I purchased the new iPhone13.  Previous to that I have had no issue in sending texts to them.  I am able to send texts to my other contacts.  The only unique thing about my son and daughter-in-law is that their phone numbers are in area code 630 while their sisters are in area code 616.

15
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12 days ago
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Community Manager
HeavenMCommunity Manager
published in Android

Got a whole new Samsung line-up to unpack!

Samsung has a great line-up in their new Galaxy S23 series devices. These flagship phones come in phantom black, lavender, green, and cream, so there is a color for everyone. All of the Galaxy S23 devices are 5G capable and are eSIM ready right out of the box. They also have the Snapdragon® 8 Gen 2 Octa-Core processor making it fast and fun. They are the same size as the previous models, but the new design is easier to fit in your hand. The S23 Ultra is stepping things up a notch with a 200MP wide angle, 12MP Ultra wide angle, and two 10MP telephoto lenses. It is also compatible with Samsung’s S Pen which brings an advanced dynamic to navigating life through the phone. If you are new to Samsung or had it for years, there is always more to discover. The S23 series have a really cool Tips application. It shows all of the latest and greatest features of the device and walks you through how to use them.You can read more about the phones and offerings on our Newsroom and Offers page.Want to

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syaoran
Pillar
1 year ago
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sethandrew999Rookie
asked in Android

Problem with OPPO phone in USA

I have a dual-sim OPPO FInd phone, and I have a USA SIM card with T-Mobile. For the last couple of years I've traveled back and forth to the UK, switching between US and UK sim cards with no trouble.  On my most recent trip to the UK, when I returned this week to the USA, I'm unable to make outgoing calls with my USA SIM card. I've tried all of the suggestions on your web page, plus things I've found using Google. No luck. I still can't make outgoing calls.

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syaoran
Pillar
8 months ago
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DaveInRiverwoodFirst activity
asked in Other Devices

Power Cycling Franklin T9 Hotspot

I use a Franklin T9 hotspot to remotely control the thermostat in my cabin.  Occasionally the power goes out for an extended period of time, and the hotspot battery dies.  I then need to manually turn it back on again.  Is there a way to set it up such that it restarts automatically when the power comes back on?  Thx.

15
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10 months ago
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handseanFirst activity
asked in Other Devices

Why does the latest T-Mobile App (5.1.2.3 Jan 28th) say the app is not yet ready for your account type ?

I have been using the "T-Mobile My Account" app (version 4.3.0.108) on my LG Leon phone for 1 month now.My plan is "Simply Prepaid (1GB 4G LTE)".Last night, during 'update all' from the play store, the "T-Mobile My Account" app was replaced with the "T-Mobile" app (version 5.1.2.3 - released Jan 28th 2016). However, when I launch the "T-Mobile" app I get the screen saying:-SORRY, WE'RE NOT READY FOR YOU YET!Unfortunately the T-Mobile app is not yet ready for your account type. However, please check the link below to be redirected to the My T-Mobile.com website. I also lost the drop down information that told me my account usage. This is very inconvenient and it also requires more data to 'browse' for my usage. Luckily, I was able to "uninstall" the updates and resume my previous app. Why does the new app not work with my account type ?  Are there plans to fix this ?

14
R
3 years ago
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