Device unlock

T-Mobile devices come locked to our network. Here is a space to talk about unlock eligibility and processes.

  • 360 Discussions
  • 1,683 Replies

360 Discussions

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Community Manager
HeavenMCommunity Manager
published in Device unlock

Need to unlock a device? Here's some information to get you started.Blog

The magic of cell phones is that they are our companion wherever we go. They connect us to friends and family, work, entertainment, and everything in between. Cell phones have also been a convenient place for us to store our treasures like pictures and music. Changing phones can be a headache, which is why unlocking our devices is so important if we are traveling to other countries or changing wireless providers.Let's take a look at the requirements and processes for unlocking your phone.Eligibility requirementsTo network unlock your device, you must first meet certain eligibility requirements. Some of the requirements are different based on your account type, but some things don't change. The device must be sold by T-Mobile. It mustn't be reported as lost, stolen, or broken. The account associated to the device must be in good standing. T-Mobile may need proof of purchase or some additional information, but most of the time the unlock process is seamless and easy.If you are on a postp

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4 months ago
H
Community Manager
HeavenMCommunity Manager
published in Device unlock

¿Necesitas ayuda para desbloquear un dispositivo? Aquí te decimos cómo hacerlo.Blog

Lo maravilloso de los celulares es que nos acompañan a donde quiera que vayamos. Nos conectan con amigos y familiares, con el trabajo, el entretenimiento y mucho más. También se convirtieron en un lugar cómodo para guardar tesoros, como nuestras fotos y música. Cambiar de teléfono puede ser un dolor de cabeza, por lo que desbloquear nuestros dispositivos es superimportante cuando viajamos a otro país o al cambiar de proveedor de servicio.Veamos cuáles son los requisitos y procesos para desbloquear tu teléfono.Requisitos de elegibilidadPara desbloquear tu dispositivo, primero debes cumplir con ciertos requisitos de elegibilidad. Algunos requisitos varían según el tipo de cuenta, pero otros siempre son iguales. Como por ejemplo: que el dispositivo haya sido adquirido en T-Mobile, que esté reportado como perdido, robado o roto y que la cuenta asociada con el dispositivo esté al día en sus pagos. T-Mobile podría necesitar un comprobante de compra o información adicional, pero la mayoría de

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gramps28
Pillar
1 year ago
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Austin1122First activity
asked in Device unlock

sim unlock

If I purchase a phone from someone an the phone is sim lock an I want to use a different carrier from a different country how can I fix that?

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gramps28
Pillar
2 days ago
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ThevdoFirst activity
asked in Device unlock

I am trying to move from Tmobile to ATT. I have a Samsung S20+5g and its saying to get it unlocked by sprint

I am a bestbuy employee and had an accomodation when they worked with sprint. I bought my S20+5g outright and Tmobile took my accomodation away 3 months ago and im trying to keep my phone and move to ATT . The phone keeps telling me that its locked to sprint and call them. Well, Tmobile is sprint now. They tell me its unlocked from Tmobile. CS tells me to go to connections>more connections and unlock sim….But on my phone there is not unlock sim. So I spent hours with these “reps” that dont know a thing. Then they connect me to Samsung and Samsung says that I need to go to a Tmobile store, the guy at the store is like “IDK” , he says call CS. This is BS. Oh, and Samsung said they will give me an accomodation and upgrade me….yeah for $600 more.  I heard that if you report them to the FCC, they will fold and help you. Anyone else with this problem??

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4 days ago
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leomdaRookie
asked in Device unlock

HELP oneplus10t locked. ARGENTINA

Hello everyone! Help. I'm from Argentina and I bought a new OnePlus 10T from eBay. The device was supposed to be unlocked, but it turns out it's locked to T-Mobile and I can't use it with my carrier. T-Mobile customer support couldn't help me. Any ideas? I'm willing to pay off any outstanding balance if necessary. Regards.

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6 days ago
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MariaE13Novice
asked in Device unlock

i need unlock my iPhone 12 (352281797475472)

I ordered an iPhone 12 from china and it’s locked with T-Mobile USA. Please help me out. I didn’t know if it’s locked. Please help me out

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gramps28
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6 days ago
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Delfin123First activity
asked in Device unlock

¿How can I unblock my device, because I can’t get another esim from a different company?

I bought my IPhone 15plus in T-Mobile in North Dakota and I had to return to my country, I am in Peru and I can’t get a esim because the company block my device so I can’t get a esim from a diferent company in my country 

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syaoran
Pillar
7 days ago
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geno1968First activity
asked in Device unlock

device sim locked

Hi, I bought an iPhone 8 plus from Turkey in 2017 and have used it with sim cards of various phone companies until today. I reset the phone in April 2024, the sim card was locked by the t mobile operator. I would like you to remove the sim card lockİmei: 359402082963161

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drnewcomb
Pillar
9 days ago
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Betty CFirst activity
asked in Device unlock

I need to unlock Samsung phone without a password

My son passed away unexpectedly, and I have his phone on my TMobile account. TMobile did a factory reset but I cannot get back into it because I don’t know his gmail password. Can someone provide me with the solution. The phone is not paid for yet & I’d like to use it as a se4cond phone.

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tidbits
Pillar
11 days ago
Silcat
SilcatRookie
asked in Device unlock

Unlocking a Sprint Phone?

I have an LG V40 ThinQ still on the Sprint network, and I am planning to use it with the TextNow SIM card. but to do that, I need to unlock the phone. Does anyone know how I can do that? Thanks!

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Silcat
13 days ago
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bakirdolatRookie
asked in Device unlock

How can I decode my phone on T-Mobile ?

HelloI bought a phone from someone, i found it is coded on T- mobileHow much it cost to decode it, please? 

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gramps28
Pillar
16 days ago
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MishamRookie
asked in Device unlock

Carrier unlock for iPhone locked to Sprint

Hi friends. I am T-Mobile customer and still got no help with unlocking my iPhone 11 pro  with IMEI : 353232100311226.Was on line with the assistants for 4-5 times and no help. Every time after 1-1,5 hours on a phone with them they were positive and told me that they have “good news” for me. Weeks go by and iPhone is still locked. It was on Sprint before and now on T-Mobile and meets all requirements to be unlocked. The tiniest thing is that so many third party services offer you unlock for very high prise. They can to unlock and T-Mobile team can't. Any idea who can help besides expansive “help” offering guys? Thanks a lot

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17 days ago
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Angry At T-MHelper Level 1
asked in Device unlock

Phone is being held hostage by T-Mobile

My phone, purchased from T-Mobile and paid in full is still LOCKED. It has been 11 days, and it will be two weeks after I have to wait another 3 days to pass. The phone is my property and T-Mobile will not unlock it. I have several tickets submitted including a Complaint that stated that my phone was to be unlocked within 24 hours. This has passed and the phone is still locked. I have talked to 7 people who have all told me different things. I factory reset the phone, following their instructions, and the phone is still LOCKED. I am submitting a complaint to the FCC, my state representatives, and the Better Business Bureau. I asked that T-Mobile reimburse me for my time I have spent to date trying to get the phone unlocked. I need this phone because I use it for work being registered with my employer. If I get a new phone registered, I will not be able to work for 5 days while the phone is activated with my job.

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22 days ago
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Selah36First activity
asked in Device unlock

Device Unlock

So I’m in a bit of a pickle here. I purchased my iPhone 12 from someone whilst they were visiting Belize. However, the phone is carrier locked and I’m not sure how to unlock it. I read about the eligibility requirements but I’m not sure if my phone meets said requirements. The person went back to the states and I’ve been trying to get in contact with them to get more information but all efforts were fruitless. I just want the phone unlocked so I can use a Belize SIM card. Can anyone help me with this inquiry?

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gramps28
Pillar
24 days ago
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JamekFirst activity
asked in Device unlock

unlock request

It has been a week since i requested that my samsung s23 be unlocked.  6 phone calls with t-mobile reps and phone is still locked.  The reps are incompetent and do not know what is going on.  My phone is completely paid off and feel that it is being held hostage by t mobile.  It is way beyond contractual agreement to unlock phone what can i do? 

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gramps28
Pillar
26 days ago
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Nancy BBQFirst activity
asked in Device unlock

A mobile phone that has been forgotten for a long time, but it can no longer be used

When I was in high school, about 3 years ago, at my birthday party, a French friend of my father gave me this mobile phone, which was later forgotten in my schoolbag. Yesterday, I found it and took it out to use it. There were many good memories in it, but I found that it had been locked, a SIM card lock, and I couldn't even apply for an eSIM, which made me very frustrated. Can you help me unlock it?Thank you very much.The serial number is FFWD9119PLJM. IMEI:356469109486628

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28 days ago
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abdullahkhokhar111222First activity
asked in Device unlock

unblock MY CELL

Hey.I have problem with my phone.Blocked Sim-card.I can’t sell my phone.Please help me.  IMEI 357397704791838Please help me 

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29 days ago
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SRM2908First activity
asked in Device unlock

T-Mobile Military - difficult to unlock the device unlock

Hi,I have got the iphone 15 pro under the trade in request which got me $830 offer. its been four months. I m going to travel other countries which basically needs a local network to able to perform some bank related activities and personal usage. I have asked them to unlock the device. not sure whats going on?  

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tidbits
Pillar
1 month ago
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ViktoriiaFirst activity
asked in Device unlock

Urgent: Unlock Request for Paid-Off iPhone 13 Pro Max

  Dear T-Mobile Support,I am writing to urgently request assistance with unlocking my iPhone 13 Pro Max, which remains locked to T-Mobile despite my having fully paid off the contract quite some time ago. It is unacceptable and potentially illegal that my device remains locked and that none of the T-Mobile employees have been able to resolve this issue.Here are the details of my situation:I purchased two iPhone 13 Pro Max devices with two lines from T-Mobile. After fulfilling my contract obligations, I decided to switch to another carrier while retaining my phone number. I switched to the new carrier in October 2022, but my phone was not unlocked automatically and attempts to unlock it manually have also failed.To resolve this issue, I have taken the following steps:Contacted support via chat twice. Called the support line and spoke with operators and supervisors. Visited the T-Mobile service center as instructed, but was unable to receive assistance there as well.It appears that T-Mob

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Community Manager
30 days ago
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Mihongming1First activity
asked in Device unlock

Unlock the mobile phone

I have been buying my mobile phone for three years. I want to unlock it. The sales representative said that I would recharge $100 to the prepaid card. After I recharged, the mobile phone was still not unlocked. My mobile phone's imei351330880134560Account number 5627274351, please help me unlock it. Thank you.

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syaoran
Pillar
30 days ago
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mommafaceFirst activity
asked in Device unlock

purchasing new phone

I have an android phone from tmobile now--they are my provider. If i purchase an unlocked iphone from amazon---will tmobile help me transfer all my info from my android? I am a senior citizen who is NOT saavy with electronics

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drnewcomb
Pillar
1 month ago
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Mihongming1First activity
asked in Device unlock

The customer service said that the phone could only be unlocked by a prepaid recharge of 100 US dollars, but it was not unlocked after charging.

I'm a tmobile prepaid customer. I bought an Apple 12pm to unlock it. The customer service said that I could unlock it by opening the card and charging 100 dollars. I opened the card and charged 100 dollars, but it was still not unlocked. is tmobile the way to deceive customers? My account is ...imei is ...

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1 month ago
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ManosFirst activity
posted in Device unlock

Why is T-Mobile not able to unlock an iPhone that has been paid off?

I have tried to go through the process of unlocking my iPhone that I paid off, following the recommendation from a T-Mobile representative. We went through all the steps on the phone and they even said to me that it is done and that you will be receiving text messages confirming that it is unlocked within the next 24 hours or so. Well, this did not happen, both times. At this point I am not sure what I should do. I definitely don’t want to spend another couple of hours on the phone with T-Mobile to experience the same outcome.

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1 month ago
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mahammad zeynalliFirst activity
asked in Device unlock

Unlock T-Mobile iPhone

Hello. I ordered an iPhone 12 Pro from Azerbaijan, the phone is locked by T-Mobile. What is the solution to this? I wrote to the place where I bought the phone and they couldn't help.

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1 month ago
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DorinsngFirst activity
asked in Device unlock

UNLOCK SPRINT IPHONE

Hello I bought an Iphone 7 Plus in 2016, locked in Sprint. I used it with a R-Sim and sold it to a friend. Right now, no R-sims work. So, I really need to unlock that phone.Is any solution to unlock it? I dont know who is the first owner of this Iphone. Waiting for your responses… Thanks in advance

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1 month ago
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