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Gateways and devices

Talk about how-to, settings options, and devices that are compatible with T-Mobile Internet

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919 Discussions

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kevster9First activity

asked in Gateways and devices

My Brother HL-L2360D printer prints intermittently

My Brother HL-L2360D printer worked like a charm with my old Xfinity wifi network. When I switched to T-Mobile internet I connected it to the network and everything looked good. The printer still shows up in my Mac’s list of available printers. But frequently the printer won’t wake-up to start a print job. It seems I have to use the printer’s network set-up wizard almost every day to reconnect the printer to the network.How can I fix this?

4 months ago

Bugatti5Rookie

asked in Gateways and devices

5G Gateway S1

Is there a WPS button on this device? I can’t find it! I understand TMO states the Gateway is its most powerful and 2x the range but not exactly true! My boat dock is approx. 75ft from my Gateway and my Ring cameras can’t connect. I need a range extender and sync it to the Gateway, if possible. Or switch to AT&T internet service which has WPS on its router.

1 month ago

4GinaFirst activity

asked in Gateways and devices

Printer issue

Now that I have TMobile as my ISP, my printer needs to be connected to this new network. I have a testpage that instructs me to see if MAC address filtering is enableda and/or to add the MAC addresss of my printer to the list of permitted devices for my wireless router. Sooo...in trying to access the wireless network, there isnt a list on the tmobile wireless router page, to add. What am I missing?

3 months ago

kggrossFirst activity

posted in Gateways and devices

How I got my Sonos products to work on my T-Mobile Home Wireless Internet Service.

Here is what you need to know to connect your Sonos devices to your T-Mobile wireless internet. This example covers adding a Sonos One and a Sonos Move to the WiFi network. It assumes you have already used the Sonos App to attempt connecting Sonos devices to the T-Mobile wireless internet WiFi network with a T-Mobile FAST 5688W 5G gateway with default settings, which has failed. These instructions should also work for other Sonos products. However, these two Sonos devices, with and without an ethernet port, are used to understand the difference.T-Mobile FAST 5688W 5G gateway default settings:*Dual frequency bands 5GHz and 2.4GHz set to Automatic*WPA version set to WPA2/WPA3*WPA encryption mode set to AES*Network set to NOT HiddenIn this scenario, the Sonos One must be connected to the WiFi Network first since the Sonos Move does not have an Ethernet port.You will need a Sonos product with an ethernet port. Suppose you only have Sonos products without an ethernet port. You must purchase

1 month ago

clyde714Rookie

asked in Gateways and devices

Use existing router as an access point?

I just received and installed a new 5G internet device (the Sagemcom FAST one). In its present location, it is reporting 4 bars (very good) of reception. However, its wifi function is relatively weak in its location (and note I have it in the same location as the router I used with our previous cable internet service), so several of our wifi devices struggle to run properly (dropped connections, slow speeds, etc.). My existing router provides excellent coverage in our home so I’m wondering if I can use it as an access point with the 5G device. If so, how do I set them both up to make this happen?

5 months ago

Davey7478First activity

posted in Gateways and devices

Home internet

When will I get Arcadyan TMOG4AR ?

7 months ago

phildavidson2Rookie

asked in Gateways and devices

How to connect USB printer to Sagemcom Home Internet Gateway

If I plug my USB printer into the available USB port on the Sagemcom Home Internet Gateway, how do I configure computers to print to it? Is there a port number I should use?

6 months ago

Robert.MFirst activity

asked in Gateways and devices

Turn off Wifi?

I just added mesh wifi to my T-Mobile home internet and now I get great 5 GHz signal everywhere in my house. I’d like to turn off the wifi on my G4AR gateway and use the dedicated mesh as the primary router but can’t find a way in the app or website to do this (I figure the T-Mobile gateway will run better with the wifi off -- less heat, less wifi channel interference, etc). Does anyone have an easy fix? Thanks folks!

7 days ago

JW316Rookie

asked in Gateways and devices

Gateway outage

Anyone experiencing Gateway outages? Mine went down starting last Thursday/Friday then went back up now down again the last two days. Speed internet shows download speed of 4.68.

3 months ago

DhammieRookie

asked in Gateways and devices

5G Home Internet

I just received my gateway KVD21 (switching from Verizon 5G) and while I am able to connect my devices (phones, laptop, DirecTV Genie 2), I am unable to get the apps (Netflix, Paramount+, Prime, etc.) on DirecTV to stream. I receive an error that the internet/wifi is not connected, even though the TV says it is. This issue could mean I cannot switch…any help is appreciated.

8 months ago

Cannalchemist01First activity

posted in Gateways and devices

Why cant customers who have been loyal supporters since 5G home internet service started get tye new gateway with antenna hookups.

Hello my fellow tmobile 5g home internet users. I’m here to ask the question WHY ARENT LOYAL TMOBILE 5G HOME INTERNET CUSTOMERS WHO HAVE PAID FOR AND SUPPORTED THE SERVICE SINCE TMOBILE RELEASED IT FOR USE TRADE THE OLDER LESS EFFICIENT OLDER GATEWAYS FOR THEIR RECENTLY RELEASED NEWER GATEWAY WITH THE ANTENNA HOOKUPS FOR THE MIMO ANTENNA THRY SELL OR LEASE, ESPECIALLY IF THE CUSTONER IS EXPERIENCING HORRIBLE SERVICE DUE TO ALL TYE NEW CUSTOMERS SIBSCTIBING AND THE ADDED BANDWITH USAGE BECAUSE OF IT. ITS NOT FAIR TO THE CUSTOMERS WHO HAVE WRITTEN THE REVIEWS AND TALKED ABOUT THE SERVICE THAT IN TURN CREATED THE BUZZ THAT MADE ALL THE OTHER CUSTOMERS THST SIGNED UP DO SO. What I believe is this, the first customers to sign up were ones like me who were desperate to get faster internet since they lived in a small town or rural area and nothing better was provided and then when all the people who already have options and good internet providers heard about it tmobile made a gateway that wo

2 months ago

MokiRookie

asked in Gateways and devices

purchasing used 5g gateway for home internet

There are many kvd21 and other used tmobile gateways for sale on eBay. Are they legit to purchase and use with TM home internet?? We only use the service for a seasonal place and want to eliminate having to send back their gateway in the fall by purchasing our own.

11 months ago

Rick OttoFirst activity

asked in Gateways and devices

how to connect Canon Pixma MG3620 printer to Tmobile home internet?

The printer gets the correct SSID, but no encryption or authentication. It looks like on earlier version of the internet box you could set network parameters, but no longer in the black tower.

6 months ago

PinkyIAFirst activity

asked in Gateways and devices

Security camera won't connect to 5ghz gateway

I just switched to tmobile and my security camera now will not connect due to needing to be on 2.4ghz. Is the gateway capable of this? The company I switched from had the 2.4 and 5 option.

5 months ago

johnborHelper Level 1

asked in Gateways and devices

Way to change MTU on router

Is there a way to change the MTU on these new nokia 5g silver routers?

1 year ago

dwynnFirst activity

asked in Gateways and devices

best streaming device

Hello trying to find the best streaming device to use with the TMobile home internet Gateway. i was reading and thought I saw that roku will not work with it. Does anyone know anything about that or can anyone tell me what streaming device they use? thanks in advance!

2 years ago

courtneyjjFirst activity

asked in Gateways and devices

Hide SSID

How can I find settings to hide my SSID?

1 year ago

GlennK8255Helper Level 1

asked in Gateways and devices

Issue with Cisco AnyConnect and Home 5G

When I connect using my Cisco AnyConnect VPN I get disconnected from the internet. Gmail goes off line, chat goes off line. Not sure what to do to make it work for me.

1 year ago

catcatFirst activity

asked in Gateways and devices

Roku

Hi! I recently got T-Mobile internet. But I can’t connect my Roku stick...called customer service, couldn’t give me an answer. Anyone have this issue? Any solutions? Thanks in advance for any help.

1 year ago

Mstrunk448First activity

posted in Gateways and devices

perrybl1First activity

asked in Gateways and devices

USB "C" port

What is the purpose of the USB c port in the 5g home internet gateway? When I ordered my 5g Home internet the Gateway came with a USB c port in the back. Also when I placed the order, the Customer Service Person told me I had to have an external battery but didn’t explain what it is for. I was charged $21 for the battery, which I received before I received my Gateway. Now I’m really confused as to the purpose of the battery and the non-functional USB “C” port.

1 year ago

GalaneFirst activity

asked in Gateways and devices

Home Internet IP address madness.

I figured I could simply set the gateway IP, SSID, and password exactly the same as my old DSL modem, but nooo, first T-Mobile says my old password is too short...Is there a way to change the gateway IP address from 192.168.12.1 to 192.168.0.1? The first time I turned the gateway on and configured it, I’m certain it not only asked me for the SSID and WiFi password I wanted, and the admin password I wanted, but also the gateway IP address.I then went to my office next to my house and reconfigured my wireless repeater-bridge (thanks to the T-Mobile gateway insisting I couldn’t use the WiFi password I had been using) and I set it up to use 192.168.0.1 as its gateway and DNS server, with the SSID and password I’d assigned. I assigned the repeater-bridge the IP address 192.168.0.2 and the end IP to 254 (instead of the default 24) because I put my wired printer and media server connected to it at high numbers.Saved the settings in the repeater-bridge and my desktop (wired connection to it) h

1 year ago

LuciusFirst activity

asked in Gateways and devices

Honeywell wifi thermostat not able to connect

I have a Honeywell RTH6580WF thermostat which used to work through my Nokia 5G gateway but got disconnected a month or so ago and now cannot re-connect. I’ve tried creating new 2.4 network, changing wifi passwords, not requiring a wifi password, hidden SSIDs. Nothing. Every other device, computer, phone connects just fine. I can connect to the thermostat’s web interface, choose the wifi, enter the password and then the thermostat produces one of these error codes E01, E02, and E42. The thermostat manual and Honeywell support resources aren’t helpful. Honeywell support suggests it could be that one of ports 443, 113, or 80 are blocked by the gateway or T-Mobile ISP. I was told by Honeywell that if the thermostat can’t communicate with Honeywell servers during initial wifi setup, I would see one of these errors. If anyone has had this issue and found a way to get your thermostat to connect, please share. I’ve spent way too many hours on this. Even bought 2 new thermostats and

5 months ago

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