Network & Coverage

Let's talk about our coverage, signal, and roaming experience.

2758 Discussions

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Autox0First activity
asked in Coverage & Signal

No internet connection on Gateway Columbus Ohio

It is day number 5 of not having communication between the T-Mobile Gateway and the T-Mobile tower. I have replaced the gateway three times. I have spent countless hours on the phone with T-mobile, and driven across town, and to the T-Mobile stores multiple times to exchange gateways. I am told there is not a resolution in sight, and my connection is still not resolved. It is beyond comprehension that T-Mobile operates like this. I am in a major metropolitan area, Columbus Ohio.  Are all your other customers without service as well?I cut the cable with Breezeline after many years because of their disappointing service to go with T-Mobile for internet. This experience with T-Mobile is so bad, it has me considering going back to Breezeline!I'm very frustrated and getting to the end of my rope!😡😡😡😡😡😡

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10 months ago
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itsbosslady2uFirst activity
asked in Coverage & Signal

No Service

Why are we in day 2 with no service and no explanation?!?! 

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Pillar
10 months ago
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LwebbFirst activity
posted in Coverage & Signal

Paying for 5g internet but really getting 4LTE

I recently signed up for the 5G home intetnet after calling and asking quesrions 1) are there sufficent towers in my area? A).yes, there are 4- 5 in your vacinity. 2) do you get good speed out here A) yes you can get grear speed, on average people get 32-116mbps down load but can get more. You can have up to 64 devices running on the tower. 3) have there been any outages A) after checking youe area, in the 24 months since rolling it out there have been no reported outages. Ok good!! I get the router and place it where the set up says was optimal to the tower and got a good signal but horrible down load speeds! I placed it all over the room it said was the best and it didnt get better. I changed the placement, turned it every which way, short of standing on my head... it didnt get probably more than 10mbps down on average one morning at 5 am i got 70mbps and was happy but it lasted maybe 1 hour! I placed it all over the house for various days. I bought a repeater it didnt work, returned

5
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10 months ago
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KirtmadFirst activity
posted in Coverage & Signal

continuous buffering

Streaming at low resolution I get 1-3 minutes then it buffers for 1-3 minutes. Even tho I show Good 5G connection. 3 bars all cellular metrics for 5G are good to excellent. Not really even usable for network browsing on a laptop or notepad. Will not put up with this awful service much longer. 

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10 months ago
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Xavier FFirst activity
asked in International

trouble updating billing address

Hi, I am really frustrated with this issue, I’ve been trying to update my billing address for two months now and the customer service team keeps getting it wrong! I have a mobile line and an internet service as well and in the detail charges section ( page 5 of the bill ) its showing wrong addresses for both devices its driving me crazy. I was reassured probably 15 times that my address had been successfully updated and then comes the bill and surprise…. Nothing changed. I am desperate since I need the addresses to match so I can open my bank account, they ask for a utility bill and this is the only one I can provide please help!!!

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gramps28
Pillar
10 months ago
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magenta10044164First activity
asked in Coverage & Signal

Fake service and Terrible 5G service in Bellevue, WA

Internet connectivity is incredibly slow to non-existent, right in the middle of Bellevue. When will this be fixed?!

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Pillar
10 months ago
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JMRichFirst activity
asked in International

I can't all out from Philippines on the Magenta plan

I’ve been trying to make calls using my T-Mobile number from the Philippines under the Magenta plan. I’ve do so successfully in another country before coming here but since here I only get a message saying my call can’t be completed. Then, a message flashes at the bottom of the screen that says ‘Conditional Call Forwarding Active’.  No matter what fixed I’ve tried, I can’t get the calls to dial out.  My sim shows that I am connected to Globe Telecom while here so I assume that’s who T-Mobile uses for me to use as a carrier while here.  My text function works perfectly and I can send and receive texts back to the USA with no problem. I can also make local calls here in the Philippines with my T-Mobile number, I just can’t dial back to the USA.  If anyone knows what causes this ‘Conditional Call Forwarding Active’ message to pop up and if that’s the root of the problem with me calling back to the USA, please advise, thank you. 

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10 months ago
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Marcelo ArantesFirst activity
asked in International

Travel to Brazil

I have a Magenta Plan and I am not sure if I have to buy the international pass for my travel to Brazil. Could not find anywhere mentioning this. I see that Brazil is listed at the 215 countries, but not sure if it is covered or not in my plan.Anyone knows about it?Thanks!

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10 months ago
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Cody2294First activity
asked in Coverage & Signal

t mobile gateway throttled

I pay for the 300gb plan, last week my cycle was almost up and I had to add on 25 gbs. Well my cycle ended yesterday and so did the 25gb my home internet is currently unusable. They gave me the run around and sent me 40 miles to get a new gateway… it still doesn’t work now they are telling me it’s just the tower maintenance in my area and there’s a ticket on it. Even though T-Mobile has a tower on their store and we tried the gateway there with the same results won’t even load google…. $150 a month for unusable service is insane. I’m about ready to terminate my service. 4 phone calls and 80 miles in fuel and got nowhere

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10 months ago
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BruhImSickOfPickingUsernamesFirst activity
asked in Coverage & Signal

samsung s21 ultra 5g ultra slow

About a week and a half ago I started noticing my phone going INSANELY slow. Like, 21 minutes into watching a 5 minute and 37 second YouTube video and I'm only 1 minute and 12 seconds in slow.Can't access anything on data, can't download anything on wifi. And it's not a location issue cuz none of my other devices are affected. My partners phone through t-mobile works fine. Every other device that uses wifi is fine. It's just this phone I've tried everything. Restarting the phone. Having only one app open at a time. Resetting all settings. Factory reset (that took me well over 4 hours cuz it's soooo slow)  Ive included pics of an update ive been trying to download for hours, 0.36 mb/s with full mobile coverage and 0.00 mb/s with full wifi coverage. Before this issue that would have downloaded in less than a minute. I'm at my wits end idk what else to do?  

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syaoran
Pillar
10 months ago
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jodef3First activity
asked in Coverage & Signal

T-Mobile Home Internet

I am have trouble staying connected on my mobile device to the T-mobile router. My phone wont stay connected to the wifi. Has anyone out there experienced a similar issue ? I am using a Google Pixel 4a

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J
10 months ago
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kstallsmithFirst activity
asked in International

Billing Question

My account says:   Use your device in Mexico and CanadaCall, text, and browse in Mexico & Canada. No setup. No roaming charges. Your phone works the moment you arrive. Not for extended international use. Coverage not available in some areas. I have $90 in charges from my husbands phone.  Is there a charge for him while there?

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10 months ago
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JRCLearner
posted in Coverage & Signal

Extended range 5G configuration failure

Last year I joined T-Mobile.  The coverage map shows this area is covered by extended range 5G, but the T-Mobile 5G hotspot I got would only get 4G no matter what was tried.  Also leaving 5G enabled at all killed the 4G connection such that data completely dropped out for a second every 10 seconds.I returned the hotspot and got a Samsung S22+  phone, since 4G data is throttled on everything but phones.The Samsung S22+ had the same issue with extended range 5G, it wouldn't connect and I had to turn off 5G to get 4G working without the regular latency dropouts drops. Both the hotspot and s22+ did work ok on other types of 5G, just not the extended range (band 71) available around my home. Fast forward to this morning.  I managed to open a hidden phone settings menu on the Samsung S22+ using a dialer code, and was messing around. Suddenly the phone connected to extended range 5G with 5 bars of signal showing.  It's been working on extended range 5G since then, even after resetting network

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10 months ago
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Gjb160First activity
asked in Coverage & Signal

Phone and Internet

Does TMobile combine the phone and internet bill or are they billed separately 

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10 months ago
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Franklin-SamFirst activity
asked in International

International travel

In October my wife and I will be in Europe. I don’t suspect that we will be doing a lot of calling but i do expect that we will be texting, downloading data and infrequent calls. What is the best plan?Is it better to just get a burner phone than to do an add on to our existing plan? My existing plan is the Magenta® MAX 55+Thanks

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10 months ago
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Bob_PrePaidFirst activity
asked in Coverage & Signal

Franklin T10 Hotpot Loses Network Connection Every 12 Days

I have the T-Mobile PrePaid Unlimited Mobile Internet Plan with up to 2GB of 5G & 4G LTE Data. I am using the Franklin T10 Mobile Hotspot. Every 12 days, the network connection disconnects. The WIFI is still working and I can log in to the settings page of the Franklin T10 with a laptop connected via WIFI and I can interact with the Franklin T10. Everything seems fine, except for the LTE network does not have a connection and there is no internet access. I can reconnect to the network and everything is good until, 12 days later, it disconnects again. This happens on a regular basis. I have the Franklin T10 set for “Always On”. Is there some sort of timeout on the T-Mobile side?

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J
10 months ago
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MoonsterFirst activity
asked in Coverage & Signal

HTTPS Verification only failing on mobile data

So basically, about a week ago I stopped being able to use a lot of social media sites, as well as a lot of just general websites. I thought it was the phone, until I got home and it worked just fine. I was looking into every single one of these sites and apps, and they all required https verificationSo basically my mobile data wont allow me to verify on these. There are no account blocks, I’ve cleared that up already, and fiddling around with settings, both by me and one of the store clerks achieved nothing. I’ve already reset the phone and no results. Please help

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10 months ago
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earlwallaceFirst activity
asked in Coverage & Signal

I had n41 all the time and now in morning its n71 until Nokia is rebooted

I had n41 all the time and now  in morning its n71 until Nokia is rebooted; then n41 is re-instated into the evening.   Support suggests congestion.  If this were so there is only 900 people within 4 miles of the tower and I doubt there is more congestion in the early mornings than during the day.  I have done all the placement changes and most of the suggested methods. Its just been the last 4 days.  No firmware updates since last February “328”.  Support stated that another tower was being upgraded 5 miles away.  I have a friend on TMHI  on that tower  and he was told they would be finished May 19.  I am guessing they turn my tower off at midnight and back on in the morning!  lol not.

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10 months ago
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HHRFirst activity
posted in Coverage & Signal

The reason to stay with T-Mobile

Cristian In T-Mobile Nampa, ID is the greatest!  He is totally knowledgeable, great deal of patience with questions and explains everything. He recently transferred to a different location but, I will go out of my way for his service.  Thank you Cristian, you are appreciated.

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10 months ago
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jkellog61First activity
asked in Coverage & Signal

no service

I tried to port my serve from verizon to tmobile today the tech said it was done but now I have no service on my 512-831-1743 number

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syaoran
Pillar
10 months ago
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kbmmartinFirst activity
asked in International

International calling and text

Hi,I need some qualified help. I have called support three times on my question and have gotten three different answers. Here is my situation. 1) I have an  Alcatel flip phone (Model 4052W w/ KaiOS 2.5.2), a $40/month for 2 lines plan with unlimited talk and text, unlimited texting abroad in 215+ countries. I have NO data plan or internet access.2) I will be traveling to Ireland later this month and want to be able to send and receive calls and text from the U.S.3) From my support conversations, I may be charged $3/call & $1/text or $0.25/call & free texts if I sign up for a $50 plan or it depends on if I have roaming turned on. I am confused and no longer trust what’s told me on the phone. What do I need to do to have $0.25/call and free text. If this already included in my plan if I simply turn on roaming? Are there other potential costs involved with turning on roaming?

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K
10 months ago
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EstefanaFirst activity
asked in Coverage & Signal

data

We have unlimited data, we are in Austria, my son wants to watch something on peacock, do we truly have unlimited date internationally?

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10 months ago
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brokr1997First activity
asked in Coverage & Signal

Number Porting

How long does it take to get cell service if I've just ported my number from straight-talk (tracphone) to T-Mobile?  My icon shows no cellular service provider.

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10 months ago
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kmcadoryFirst activity
asked in Coverage & Signal

What is going on with our cell service?

What is happening with the cell service in Henderson, NV? Calls keep dropping or can’t make a call at all. We’ve tried to call each other and going straight to voicemail at times. Video calls are very poor quality and then disconnect taking several minutes to get another call through. Sometimes saying “emergency calls only”. I get to a certain spot when driving up to our house and notoriously disconnects in the same spot and unable to reconnect until I get inside the house, which is also sketchy at times now. This is what was happening with Boost mobile before we switched to Tmobile which was why we switched . Everything was good for several months, now the service is horrible.  Our son has Tmobile also with a different account and he receives notices about cell tower maintenance in the area, but we never got the same notification. This is starting to become a safety issue. 

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syaoran
Pillar
10 months ago
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MyNameIsJamesFirst activity
asked in Coverage & Signal

unacceptable performance!

 

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10 months ago
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