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Barbourpatrick72First activity
asked in Accounts & Services

how do I get my transfer pin?

How do I get my transfer pin? 

1
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1 year ago
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telephoneFirst activity
asked in Accounts & Services

How To Opt Out Of The T-Mobile Forced Plan Migrations?

What can we do about: Customers on specific legacy plans are set to be migrated. Below is a chart detailing which plans are affected and what plan those customers will be moved to.          Current Plan         Plan After Migration Simple Choice / Select Choice Either Essentials Select or Magenta Magenta Go5G Magenta 55+ Go5G 55+ ONE Go5G Simple Choice Business Business Unlimited Advanced

22
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6 months ago
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jasonkkFirst activity
asked in Coverage & Signal

5G Home Internet is available at your address – But spots are limited!

I was checking Home internet availibility and got 5G Home Internet is available at your address – But spots are limited! message.What is spots are limited?Does it mean Cell tower crouded with too many users?

2
I
7 months ago
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GrayFirst activity
asked in Billing

when paying are you paying for the next 30 days or the pasr 30 days

when paying are you paying for the next 30 days or the past 30 days

4
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Community Manager
10 months ago
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Granny10First activity
asked in Gateways and devices

Change 5G wifi to 2.4g

My husband purchased a Smart Valve Water Controller and we cannot connect to our WiFi which is 5G. In easy to follow directions, can anyone tells us how to change Wi-Fi to 2.4G, connect the Smart Life device and then return to 5G.  Keep in mind I am 83 but did work in IT prior to retiring but am still active on Mac computer and IPhone 12.  Thank you!

3
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10 months ago
bunyun
bunyunFirst activity
asked in Troubleshooting

walmart wont change my address

  

4
iTinkeralot
Pillar
1 year ago
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VirginianFirst activity
asked in Streaming on Us

Does T-Mobile's Netflix login work for Roku?

When you sign up for free Netflix Basic w/ T-Mobile, do you set up Netflix password/login for Roku, or do you have to cast Netflix from your iPhone? Will Netflix operate on my Roku (which uses my Fios service)? Do you get sent a lot of promotional text messages from Netflix after you sign up?

4
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6 months ago
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Sforest11First activity
asked in Android

Cell phone classes

My mother is 71 yo. She has never gotten the hang of using her smart phone. Are there free classes for seniors to help them with this?

3
syaoran
Pillar
8 months ago
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magenta10610698Rookie
asked in Troubleshooting

EmailToSMS not getting delivered (IP 159.135.237.81, sending domain mx.mist.com)

Hi, I am trying to use the EmailToSMS feature by sending emails to TMobile Number, and the email gets delivered (from the mailing domain) but an SMS doesn’t get delivered to the recipient. This problem is noted in any TMobile recipient we try sending email to and is therefore not specific to a recipient. Please check if IP 159.135.237.81 or sending domain mx.mist.com is blocked?

3
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Community Manager
9 months ago
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LostInMesaFirst activity
asked in Android

ring duration

is it possible to shorten the amount of time the phone rings before going to voice mail? if so how?

5
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16 days ago
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clyde714Rookie
asked in Gateways and devices

Use existing router as an access point?

I just received and installed a new 5G internet device (the Sagemcom FAST one). In its present location, it is reporting 4 bars (very good) of reception. However, its wifi function is relatively weak in its location (and note I have it in the same location as the router I used with our previous cable internet service), so several of our wifi devices struggle to run properly (dropped connections, slow speeds, etc.). My existing router provides excellent coverage in our home so I’m wondering if I can use it as an access point with the 5G device. If so, how do I set them both up to make this happen?

8
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6 months ago
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ShgransFirst activity
asked in Troubleshooting

TV Streaming with Hulu + Live TV

I am seeing articles and issues pertaining to Hulu + Live TV not working with T Mobile Internet.  Is this true, or has it been resolved?

2
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1 year ago
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nwtotalatmRookie
asked in Accounts & Services

email to sms gateway spam filter issue with multiple domain

My domain nwtotalatm.com is currently being blocked by the spam filters of tmomail.net, we utilize our domain to send out location update information for a field techs (all of who have tmobile business cell phones under our business plan) as well as our clients.  All our techs and clients that are on the tmobile network stopped receiving email to sms notifications from our reports@nwtotalatm.com email address on Monday 9/4/23 at approx 8:42pm PST.  Please send this to the SPAM administrator of tmomail.net to address. We called and got a ticket number, the next day (yesterday) for 1 hour 45 minutes we got flooded with messages and seemingly current notifications that were sent in real time.  Then at 3:50 pm PST they stopped.  I confirmed my email server has sent out more notifications to my tec (who all use my tmobile biz line phones to receive these) and they stopped getting them too.  I even switched domain’s on my outbound email server and that worked for about 2 hours. Is this cloud

3
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Community Manager
8 months ago
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JaeckschFirst activity
asked in Coverage & Signal

speed

I just got set up yesterday. Sometimes my speeds are 250-300, then suddenly it 60. I've tried resetting the router which works sometimes, but WTH? I'm trying to test this out in the month to see if it's worth it, or more false promises. Any advise?

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8 months ago
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Jbatch316First activity
asked in Plans and Services

Home internet Question

I just got T-Mobile home internet yesterday! And so far it’s been excellent! We were getting speeds close to 400 mbs. Today that speed dropped to about 120 mbs. Is this a congestion thing? Or is something wrong? My signal is 5 bars, and excellent status. My previous ISP was 6 mbs so I’m not complaining by any means! I just don’t want anything to be wrong! Thanks so much for any information 

4
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10 months ago
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Kaiis5First activity
asked in Plans and Services

quitting, what happens if I cancell

if I cancel, will I be charged any fees or for the gateway?

4
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Pillar
8 months ago
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yoelytrFirst activity
asked in Accounts & Services

Scam

HelloMy name is Yoel T.In the month of May, I took a cruise through Alaska with my wife. On this cruise, I did not hire internet or telephone services, we only used our devices in the cities where we got off the cruise.Now I see that your company has charged me $85.11 for Marine Services. I have spoken with representatives and they do not give me a clear explanation on the subject, that is why I have decided to send this complaint, where it can be answered.If I use my phone, only in US cities, and I do not contract connection services on board the ship; Why are these charges being made against me? I have been informed that since I am near the coast the device uses satellite lines (that does not make sense) I live in Miami, so when I am in Miami Beach, do I run the risk of my device connecting to satellite as well?I hope this charge gets fixed or I will keep escalating my complaintSincerelyYoel Torres

3
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8 months ago
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GrigsFirst activity
asked in Gateways and devices

Hardwire home phone

It there a product that will connect my cell phones (2) to my hardwire home phones? I want to get rid of the landline and have my cell phones connect to the home phones so I the option of answering my cell phone or the 6 hardwired home phones. 

2
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9 months ago
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Toonces the Driving CatFirst activity
asked in Android

Voice Mail Phone Number to retrieve messages

Pretty simple - just looking for the most recent phone number so I can pick up messages. Thanks 🙂

2
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Pillar
7 months ago
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KujoyadiggFirst activity
asked in Coverage & Signal

captcha

How do I get rid of the stupid captcha?  Any time you search on the internet youbto prove you not a robot. It's got to stop.

2
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6 months ago
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cchazmannFirst activity
asked in Coverage & Signal

connection change

how to you change from metered to non-metered connection on t-mobile home internet

2
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7 months ago
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MMG724First activity
asked in Accounts & Services

Data details

How do i view data usage details, like URLs

3
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6 months ago
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dcb432First activity
asked in Android

Wireless Emergency Alert - Unable to understand the message

On October 4, I received a Wireless Emergency Alert on my cell phone. Unfortunately, it was completely useless to me. The text message was in Spanish and the speaker spoke in Spanish. I read and speak English. Today, I went to my local T-Mobile store and explained my experience to them. They checked my cell phone and verified that the language is set up for English. They have no explanation for why I received the alert in Spanish. I am very concerned about this. If this alert would have been real, there could have been impactful consequences to me and my loved ones.  

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Pillar
6 months ago
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mobilingFirst activity
asked in Android

favicons

I see a site on my cell I would like to add to my S23 home screen.  Something called a favicon.png or favicon.ico used on a site by creator of that site shows on my Windows laptop as a icon I can press on to get to that site.Is there some way to have same favicon be it .png or .ico show up on my S23 home screen allowing me tap on it to take me to site favicon is linked to?Thanks 

2
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11 months ago
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