Unanswered questions

9932 Discussions

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StrohmooseFirst activity
asked in Annual Streaming Offers

Hulu on us

Went to T-Mobile account page to sign up for the Hulu on us offer and it is no where to be found. Did they change their mind on this offer?

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17 days ago
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Slava1987Rookie
asked in Accounts & Services

Transfer account or line ownership

Hello,My account holder emailed a filled Transfer account form 2 weeks ago but she hasn’t had any answers yet. Can I call or text anywhere to check the application status?

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17 days ago
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CherhomeFirst activity
asked in Coverage & Signal

computer not recognizing TMobile internet for wifi connection

I have an HP laptop and it doesn't recognize my Tmobile internet connection. I've tried several fixes, even manually connecting. Every other device; smart tv's, cell phones, tablets, etc have no trouble connecting. 

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17 days ago
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MAUI671First activity
asked in Troubleshooting

5G Home Internet nightly slow down

Hey all, I’ve had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I’m having is looking like one that a lot of other people are as well.During the day my gateway pulls about 500 Mbps and has a “Very Good” signal. Without moving or changing anything about the setup, usage area, or anything, around 8PM Eastern my speeds go down to MAX 5 Mbps.Nothing has changed other than the time of the day. I have a ticket open for the “local engineering department” to troubleshoot. It’ll randomly be good during the night and then go back to the unusable 5 Mbps.I relayed this to Customer Care, and while they seem sympathetic to the plight, they ultimately just want me to continuously restart the gateway so they can reconnect it to the tower because it has “stopped communicating.” Is this the common reply that everyone is getting? Restart on restart while waiting for engineers to troubleshoot your wifi, only to then get told you need to r

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17 days ago
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soojin.m00nFirst activity
asked in Coverage & Signal

cellular data not working anywhere

my cellular data stopped working a few months ago. i have unlimited data and have not cancelled my plan. i have been totally unable to do anything anywhere. i have reset my network settings and my device. it will tell me i have 5G, but then proceed to not do anything. 

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17 days ago
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msctchrFirst activity
asked in Android

Razr5 blocks texts from unblocked numbers

My Razr5 Android blocks texts, but not calls from my daughter and grandson. Neither number is in my blocked calls list.  I have deleted and then added both back into Contacts.  Still can’t receive texts from them.  What is my next step?

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17 days ago
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VolvoCarNovice
asked in Apple

Phone # is invalid some places

Several years ago like late 2017 or early 2018 I got a new phone #.  They gave me a new area code for my city.  It’s a brand new area code.  And still some places when I try to sign up it says invalid phone #. Like right now I can’t get an account with the IRS.  How do we get this area code registered everywhere?   Oh, I’m in Sacramento, CA and they ran out of 916 phone #s and the new area code is 279.        No sub forum subject fits.  I have Apple iPhone SE

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17 days ago
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AaVaFirst activity
asked in Troubleshooting

cannot connect admin app to gateway that is "hidden"

i have had the network gateway hidden in WiFi… now the administrative app cannot find the gateway to govern it. how can i reset the gateway so that it is not hidden any longer if i cannot get into the gateway settings?  UPDATE:i factory reset the device - rebooted, at i got back in.

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17 days ago
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Mannyb32First activity
asked in Android

Leased Phone from Ebay Samsung Galaxy S23 Ultra

I recently purchased a Samsung Galaxy S23 Ultra locked on Ebay. I just received it and when trying to unlock it. Its Error 6 which means the person who previously bought I’m assuming didn’t finish the payments. Any ideas on what I should do next? I enjoy T-Mobile but would like to try another provider as well.

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syaoran
Pillar
17 days ago
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GMBeyer7First activity
asked in Coverage & Signal

not receiving texts sporadically

Recently ported my number over from Verizon, along with 6 other family members. I have a note 20 ultra and am randomly not receiving texts.  Happens more in group texts, but some individual ones too. I can't pin it to only iPhones, since I missed 2 android texts as well...but the majority are from what seems to be certain iPhone users.  Some will come thru from them, but the majority won't. No one in my family is having issues.  2 of my brothers are in a group thread I'm in, one has an iPhone, the other a pixel and they are receiving everything. I'm using Google messages, and tried Samsung messenger as well.  Issues both ways. I've done every trick t-mobile has suggested.  Had their tech support walk me thru resetting the network on my phone, they also did it on their end. They haven't said to do a factory reset...before I try that on my own, does anyone have an experience like this and a solution?   I hate factory resets so I wanted to try here first. I have no issues sending texts, a

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17 days ago
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MajorGlenn53First activity
asked in International

turn off 50 GB 30 day service

How do I turn off 15 GB / 30 day international data pass?

0
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18 days ago
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Andrew1986Novice
asked in SyncUP and IoT

Syncup kids app won’t let me accept gaurdian invite

My wife is the admin on the SyncUP kids app and has invited me to be a guardian but the app won’t let me accept the invite. It keeps telling me my number doesn’t match the invite but it does. I’ve tried uninstalling and reinstalling the app several times and turning my phone on and off. So far nothing is working. 

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18 days ago
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DpvoiceFirst activity
asked in SyncUP and IoT

Can't Re-Add Family Member on Sync up watch after accidentally removing

I accidentally removed my wife from our kids Sync up watch as guardian. I tried adding her back and resending the invites and no matter what I do I can't add her back into the group. Please help. Thank you!

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18 days ago
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PEnglebertFirst activity
asked in Other Devices

REVVL Tab 5G offgrid capability for navigation?

I travel a lot outside of cell service range and currently use downloaded maps in order to navigate. I’d like a bigger more responsive screen while driving than my phone. Will this device allow you to download maps for offline use, and still have GPS location in order to navigate?

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18 days ago
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RCPitmanFirst activity
asked in Gateways and devices

Switching land line to 5G Internet

Just installed my new T-mobile 5G Gateway, intending to replace my Comcast Xfinity router, which has a land line connection. How do I transfer my home phone line to this Gateway? Perhaps an adapter between my RJ-11 and my Ethernet LAN?

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18 days ago
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MaximFirst activity
asked in Accounts & Services

I need to know who call me at 1:44 am today

I need to know who call me at 1:44 am today

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18 days ago
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WaitingstillFirst activity
asked in Accounts & Services

T Mobile is stealing my phone number

I am so angry right now I could come right thru this screen! My friend Bob asked me to join him at T mobile for a promotion for seniors and then he would get a free phone.I left Metro PCS/T mobile with my phone number I’ve had for years and got on his account. However, he only made me an add-on and I have no primary powers. In addition to joining their service, I purchased a Galaxy S21+ for $1000.It pains me to say, Bob passed on Valentines Day of this year. And because I didn’t have the forethought, while I was holding his hand as he was dying in the hospital, to ask him his PIN number as primary phone account holder, T Mobile refuses to release to me my phone number. They didn’t issue me this number, I came there with this number and as anyone reading this knows your phone number is everything.  Your bank, credit cards, Amazon, Netflix, gaming, friends, work and family. Which also leaves the $1000 phone I purchased locked and unusable.  I even offered to reconnect the phones, even th

0
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18 days ago
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Asking QuestionsLearner
asked in Coverage & Signal

T-mobile wingman/Managed wifi settings on iPhone

Why do I have two managed wifi settings on my IPhone? When I remove the SIM card they disappear. There is no way to delete them nor forget network. Every time I reset network settings they reset to auto-connect?   I have extracted the script of one of the managed settings and its concerning it contains the verbiage to bypass MAC randomization, create a captive portal, and hide it from me the user?    

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18 days ago
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mabrionesNovice
asked in T-Mobile.com Account

T-mobile Benefits and Perks for ACP Assurance Wireless Customers

What t-mobile benefits, perks, and apps are available for Lifeline/ACP customers? Most specifically, if digits and internet are available for use.

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18 days ago
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WiseAriesFirst activity
asked in Gateways and devices

Gateway hotspot

How do I get more mb or gb for gateway hotspot??

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18 days ago
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magenta6998398Novice
asked in Accounts & Services

I'm being double charged

I'm being charged for two lines and have been for months when I only have one. I have called multiple times to request this be fixed and it never has been. Now my account is locked because I lost my phone and I’m hoping to get this resolved prior to reinstating my account. Can someone please, please actually help me with this?

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18 days ago
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zorgen12First activity
asked in Plans, Features, and Billing

UNABLE TO CONTACT CUSTOMER SERVICE

I have been trying to contact TMobile customer service for NINE DAYS!!! I call and get put on hold for over 45 minutes and NO ONE ever comes to help so I give up. I NEED customer service to contact me IMMEDIATELY. MY NUMBER IS 206-866-4882.WHAT HAS HAPPENED TO TMOBILE???????????????Don

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18 days ago
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MckinleyFirst activity
asked in Troubleshooting

how to get more then 2 bars on my home internet gateway?

We just got a new home internet gateway and I can’t get it over 2 bars in 5 different places I have tried putting it in the house.  Am I doing something wrong? Because I’m doing what it’s telling me to do 

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18 days ago
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MikeAuto100First activity
asked in Coverage & Signal

Service at Melbourne Beach, FL

What is the prognosis for a cell tower to assist the residents of Melbourne Beach, FL? There are dead spots and recently there have been more “Emergency Calls Only” showing on the phone. “No Network Service” and no network operators show up. It’s becoming irritating when we cannot use the phone for internet service also.

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18 days ago
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T mobile stinksFirst activity
asked in Coverage & Signal

chat

Does anyone get any help from the  chatI've been dealing with billing issue they claim to fix for months and still they're screwing me

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18 days ago
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