I've recently noticed that my Internet gateway is not getting a 5g signal. The Advanced Cellular Metrics show nothing for 5g and band b12 for LTE. My connection has been significantly slower for the past few months. I've already tried resetting the gateway and verifying the position of the gateway and it still produces the same result. Any ideas how to get better speeds? 1 to 12 mbps isn't cutting it. I was expecting better than this.
I would like to compliment Angelique, who helped me upgrade phones today. She was attentive to detail, kind, thoughtful, and went out of her way for each and every customer she came in contact with. Everyone knows how long it takes to switch phones but the time went quickly and she was pleasant throughout. Whatever you are paying her, please feel free to double it. I hope that someone can pass this compliment on to her and let her know she made my day!
I redeemed the MLB.TV deal through T-Mobile Tuesdays. I even received the message stating “You’re all set. Your purchase was successful” however MLB.TV is no longer allowing me to watch live games and says I need to purchase a package.
First time trying T-mobile. Got the 5g Home Internet gateway (White rectangle unit) and it has been constantly restarting every 10-20 minutes and throwing a SIM003 error. Not a good way to start our relationship, at all. Is this a common problem or did I get a POS unit or SIM?
My iphone 13 just froze this morning. I can get my screensaver and the last FB Message I tried to send and that’s it. I can’t turn it off. I can’t call or do anything. There seems to be no chat help. I noticed that it says on the T Mobile site that my device is locked and can’t be unlocked. I live an hour and a half from the nearest T Mobile store. HELP
Since JBLM closed off their tower a year ago to non-military cell users, T Mobile has made no attempt to build a new tower. That means that Spanaway Park and Sprinker Center, local parks, have no 911 service despite encampments with fentanyl and meth users inhabiting the neighborhood. I spend most of my day outdoors, and disabled and am a fall risk. The lack of cell service here is dangerous. Besides complaining to the FCC, what else can I do? Tech support said to buy a new phone. I have a brand new Apple 15, and am very angry about my needless purchase. No modernization is planned in this area despite several T Mobile employees telling me there are two towers planned.
Anyone have any luck using the CAT s22 Flip bluetooth to make wireless calls to play through auto radio? I can pair with the car but then an error message pops up saying my device does not support wireless calling! If I plug it in USB, it gives a different error, which means I can’t make calls or listen to music on my CAT phone!
I send myself lots of reminders. For the longest time, I would send a text message to my gmail email address. So that when I get into my email, the reminder is there. This won’t work anymore, it seems like imessage takes over and won’t allow it. I am able to send a message from my email to my text on my phone but not vice versa. I even tried to reply and it wouldn’t go through. It appears that, when I send a text to my email address, it sends as an imessage and shows delivered. But nothing ever shows up in my emails. I don’t know if Google is blocking it or what. Any ideas?
Have had no problem with Internet and WiFi for over a year. Have not moved the tower and it is in the recommended placement. In the last week, we have had little to no signal with constant buffering, taking forever for page to load including time outs. is there a nationwide or area wide problem with T-Mobile? We are in South Texas.
I’m trying to pay my business account’s bill using AMEX. It clearly states AMEX is accepted, however, where you enter your CVV number it is limited to only 3 digits and AMEX has 4. Anyone have any tips? Customer service is never helpful with issues I’ve had.
I’ve had my gateway for a couple of months and suddenly haven’t been able to switch back to just 2.4 or just 5ghz , it’s just been stuck on automatic no matter how many times I try to change it.
My I phone 11 will not charge when I put it on the charger. I have 16% battery left.I had it on the charger yesterday and last night but didn't notice until this morning there was no charge happening.
I had someone call my phone because I was not receiving voice mail notifications. Instead of my voice mail it was transferred to a voice mail with a 808 area code. Any one had or is having this problem?
How many devices are eligible for the trade credit ($800 for iPhone XR) on each account. For example, I have 3 iPhone XR’s on my account that are paid off. Can I get the 13 Pro with a credit for each one or is it on the main line only and the sub lines don’t get anything?
This post is just for information if anyone else starts having problem with streaming on their smart TV. I have a Sony Bravia and occasionally have problems streaming, due to T-Mobile internet not connecting or due to my speeds being too low. It only occasionally happens, but when it does, the apps will either say there is no internet connection, or will do nothing but buffer forever, or not start at all. Sometimes an app, such as Peacock, will not start period, when all others do. That is a problem with the app, and I go to the settings on the Sony, go to the specific app, clear the cache, and then choose “open”. Once or twice that did not work and I uninstalled the app and then reinstalled it. That made it work.This weekend, I could not stream anywhere because all the apps either would not open, or a black screen would appear, or the app would open and then freeze. It was very unlike when I have problems with T-Mobile internet. Since I am on the east coast and we did have som
I am in the process of moving from cable internet to T-mobile. I can not get my voip service to work. Incoming calls will work but Icant make outgoing calls. ANyone elsase have the issue and got it fixed. I won’t move to T Mobile without my voip servce.
Hi,I am reaching out to seek clarification and further information regarding the "go5G Plane" service that T-Mobile has reportedly introduced.I have heard about the go5G Plane offering and its potential to revolutionize connectivity for travelers, but I would appreciate a more detailed explanation of what this service entails.Specifically, I would like to know: Service Features: Could you please elaborate on the key features and benefits of the go5G Plane service? How does it differ from existing connectivity options for travelers, such as in-flight Wi-Fi or roaming packages? Coverage and Availability: What is the coverage area of the go5G Plane service? Is it limited to specific regions or available on select flights, or does it offer global coverage for travelers across different airlines and routes? Device Compatibility: Are there any specific requirements or limitations regarding the devices that can access the go5G Plane service? Do travelers need to use specific smartphones,
I’ve noticed about one contact a week is vanishing from my new REVVL V+ 5G T Mobile phone. These are people I talk to often, so there are probably many more I haven’t noticed yet? Why? And what do I do about it? Thanks!
i am planning to upgrade my phone to z fold5. do they come unlocked? can I use it with different overseas sim card?
I follow all the steps to have my tv recognize the new wifi and no connect happens have tried 12 time today alone. any suggestions ????
I've tried numerous times to activate my Apple TV + and I never get the verification code to activate. I go through the add-on in T-Mobile website under my account and it generates a redirect to log into Apple TV. When I do stream now, it asks for my phone number and I never receive a confirm code. Apple support says it's a T-Mobile issue and T-Mobile says I need to cancel my subscription subscription. I do have an apple tv account BUT do NOT have an Apple TV + subscription. How do I get past this as both Companies are completely useless. I even created a new Apple TV account and it is the same issue with an existing account that does NOT have the plus subscription. Any help would be appreciated.
I’ve had the Home Internet service for 3 months now and I’m generally happy with it, but one thing is rather annoying. The external IP address that gets assigned to my gateway keeps changing. This has two side effects. Web sites for CCs, banks, etc remember the IP address that you last used to connect and if it changes, they will require additional verification. The other problem is with streaming TV services. The local broadcasts that I’m allowed to watch will depend on where they think that I’m located. My estimated location usually depends on my IP address and in the last month this has changed 4 times! My IP address location has changed from Kansas to Oklahoma, to Texas and today it thinks I’m on Ohio!
To keep this short, I am .. no wait- I was born sometime prior to 1960, technology and I haven’t been the two peas in a pod that I would have liked to be- My daughter on the other hand, has been glued to a computer screen for as long as it used to take dial up to connect each session.She preloaded my hand me down (from her of course) ipad and laptop with all this information that basically, each form I fill out, I just click and select the saved answer.I wanted to do something nice for her as she has been struggling with her cell phone company insurance company, so I gave her my phone, I was going to try out a brand new iphone. I filled out my application, was approved for a generous 0.00 down, only had to pay 137 and sign a lease and even spoiled myself with next day delivery.The money was taken out of my account and is no longer pending, it went through. The email I know I typed in , is not validated in their system. I received the page that said congratulations on the order, w/e rec
Hello everyone, I am using an iphone 15 with dual e-sim. I am currently in Italy and my T mobile is not working. It always did so I am not sure what the problem is. I need help...please
When I first got my gateway it worked ok 6 months now and it sucks so bad I can't play games and half the time my wife can't even watch her shows without it buffing I think TMobile needs to stop making new stuff and fix theyre crappy service when I get another service in dropping this crap
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