Unanswered questions

11421 Discussions

rannison
rannisonFirst activity
asked in Android

How to configure multi-device connect on TMO OnePlus 8T+ 5G

Any info on how to get this configured and working?  Thank you!

4
R
5 months ago
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schmitzeeFirst activity
asked in Plans and Service

Eliminating Credit Card for Auto Pay

I agree with the comments on the elimination of the credit card for Auto Pay. Seems the rules have changed in midstream of my phone payment credits. Once the phones are paid off I will once again be checking other plans. I don’t believe the credit card fee is the same as your Auto Pay credit, so just allow the Auto Pay Credit and increase the monthly cost of the plan to compensate for the fees. Credit Cards are the safest form of payment! Thanks for listening!

0
S
5 months ago
O
OLgaIrisFirst activity
asked in Android

visual voicemail

Why do I get the message “Transcript not available” when trying to use visual voicemail?

1
P
5 months ago
C
Craiger33First activity
asked in Troubleshooting

Why not participate in the Affordable Connectivity Program (ACP)??

I am a T-Mobile Home Internet user and was getting benefits from the EBB (Emergency Broadband Benefit) which ended this month. I was eligible to continue benefits under the new Affordable Connectivity Program (ACP) but then found out that T-Mobile has chosen NOT to participate in this new program. I am being told I need to switch my service to Metro or Assurance (which require a phone line to get Home Internet). I’m not interested in switching my accounts, but if I have to-  I won’t be going to one of their subsidiaries, I’ll move to AT&T or Verizon (both supporting their customers by participating in the ACP. WHY is T-Mobile not choosing to participate in the ACP?? Why is T-Mobile choosing to NOT support their customers in a time of need?  

28
O
5 months ago
M
MrWalleye73First activity
asked in Upgrades and Orders

Razr+ 5G Trade in

Hi, This phone isn’t worth that much for a trade in for say a new iPhone 15 Pro Max? I was told $400, and no other bill credits are available for trade. Is that correct? Promos show up to $1000 (and on down) for trade in in total credits. Thank you

0
M
5 months ago
T
Tc92264Rookie
asked in Troubleshooting

connectivity

I am only able to get 3 bars showing ( good) in my small house.  I’ve moved the gateway several places with same results.  The only difference now is it doesn’t take as long to download streaming channels ( the free ones), but I notice when on internet some of my regular pages are not refreshing.  I’ve rebooted devices, gateway etc.  wondering if I jumped the gun getting rid of Spectrum?  

8
E
5 months ago
J
JoshmaliFirst activity
asked in International

Disconnected while abroad

I tried to chat with customer service to request cancellation of my service at the end of the current cycle, on 16 December. They instead tried to sell me a new subscription which I declined. They went ahead an cancelled my service immediately, and now I can’t access certain services, including my multi-factor authentification. My mobile app has also been disconnected, and i have no means of asking them to correct this mistake.

1
syaoran
Pillar
5 months ago
T
THASAXMANFirst activity
asked in Plans and Services

Affordable Connectivity Program

T-mobile states the message “T-Mobile is proud to participate in the new federal Affordable Connectivity Program (ACP)” on their website, and I applied for and was approved for the program. However, when I called T-mobile customer service, I was told that T-mobile does not support this program. Why are you displaying this program on your site if you don’t support it?

4
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5 months ago
J
joshuajonathanRookie
asked in Android

trouble with gmail account

I just got a new phone and my Gmail account will not open any photos. My old phone, fine, my desk top fine, but the new phone there is no preview and it then states, cannot open photo.  I went back to the T Mobil store and two agents tried unsuccessfuly to fix problem, They could not help me.  Any advice?

6
J
5 months ago
A
Angsty-AmphibianFirst activity
asked in Apple

iphone not connecting to gateway home internet

So I just set up my gateway and my phone runs even slower and for some reason when I go into settings and look at the connection, it says no connection even though the gateway says one device connected.. any ideas how to fix? 

0
A
5 months ago
R
Ready4BourbonFirst activity
asked in Troubleshooting

home internet service - speed decrease

T-Mobile internet speeds decreasing - it is getting so bad that any streaming on TVs involves buffering and spinning arrows.  Something has changed.  For the first year or so, service and speeds were great.  Now it’s down to this…I’ll be calling T Mobile Home Internet this week ti try a number of solutions I have read about in other posts like this on here. 

6
S
5 months ago
A
AgenthfgRookie
asked in Android

Voicemail Issue

Is anyone having an issue retrieving voicemails?  This started yesterday.  I have clients texting mne that they have left messages but I am not getting any messages.  I call in and it says i have no messages.

10
N
5 months ago
C
CY LiangFirst activity
asked in Billing

Extra Bill After I transfer.

I started my service on 11/28/2022, and have been paying my bill every single month since Dec 18th, and I cancelled and transfer out my service on Aug 4th, which I received a full bill still on Aug 18th. So I reversed that auto payment, and now they are saying this charges is for July billing cycle, which to every normal person you would think the bill you pay on 7/18/2023 would be. But they shut down your access to your online account or billing statement right after you cancelled the service, and after 3 months of talking to 5 reps in call, wasting hours, and never get any follow up call backs they promised again and again.  Now after 3 months, they are still not able to give me a valid explanation and even not able to provide the full billing statements to my entire service history. Now the bill is sent to a 3rd collection company which they said they can no longer access anything to my account history and ask me to pay more than double the full bill because of late fee. What seems

5
gramps28
Pillar
5 months ago
N
nclandroverFirst activity
asked in Other Devices

smart plugs and switches compatible with 5G Gateway

Looking to purchase smart plugs and smart wall switches that will work with the 5G gateway.  Anyone found any that actually work with 5G wifi??  Tried Broadlink, but apparently does not recognize the T-Mobile 5G frequency.  Help please!

4
S
5 months ago
P
PavanxbFirst activity
asked in Apple

cannot send or receive text messages on my e sim

I got an e sim activated on my iPhone 13 Pro. But I’m unable to send or receive any text messages on my e sim number. If anybody has gone through a similar situation please help. It’s been less than 24 hours since my e sim got activated if I’m not wrong all the services should be up and running immediately after activation.

1
syaoran
Pillar
5 months ago
O
OzzieBratFirst activity
asked in Android

Text Message

How can I mute or remove myself from a TMobile group text  

1
syaoran
Pillar
5 months ago
V
Villefreak113First activity
asked in Android

Can an account holder move a paid subscription for thirdparty over to other gmail?

My Google one data and picture subscription is on a former Gmail account for my T-Mobile but I need to swap that subscription third party add on to a new Gmail account.

1
gramps28
Pillar
5 months ago
J
jessiemooreFirst activity
asked in Accounts & Services

Cancel Digits

I have been trying to cancel my Digits plan and always come to a dead end.This is absolutly frustrating & I would have cancelled months ago but it is always a run around. Sitting on hold forever, links that don’t connect me to anything helpful.PLEASE HELP ME. 

0
J
5 months ago
J
jen1004First activity
asked in Android

Upgrade

I just recently change my phone plan to go5Gplus. Do I need to wait until it starts on my next cycle to be able to get the upgrade discounts that you get with the go5Gplus?

1
gramps28
Pillar
5 months ago
A
anthonyczaplinskiFirst activity
asked in Android

CAN YOU ANSWER ME QUESTION

can you activate MY PHONE THREE OF  THEM WITH OUT THE bs AND THE PREPIAD  

1
gramps28
Pillar
5 months ago
C
CclcFirst activity
asked in Troubleshooting

no internet

Having issues connecting to my internet...it says connected but no internet and I've already restarted my router

16
D
5 months ago
G
getmegreeneFirst activity
asked in Accounts & Services

LOST PHONE IMEI

My phone was lost how do I find out my IMEI?

3
R
5 months ago
J
JandbFirst activity
asked in Gateways and devices

buffering & spotty internet

What can I do to get more consistent internet connection without buffering & loss of connection. I already put gateway high near window & purchased an internet booster (eero). I've about had it!

0
J
5 months ago
B
BoatBoy423First activity
asked in Coverage & Signal

Bandwidth in Zip Code 90802

Normally, coverage/bandwidth in this zip code is excellent.  However, during periods of concerts and special events, bandwidth drops to less than 1 mb/sec.  Please check your logs for the recent dates of 11/17/2023, 11/18/2023, and 11/24/2023.  There just is not enough bandwidth to support usage of your network during periods of congestion in zip code 90802.  

0
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5 months ago
C
cyn_vanFirst activity
asked in Coverage & Signal

cant stay connected to wifi

New to wifi t-mobile. First few days was OK. Last 2 are nightmarish for someone that knows nothing IT. Devices get thrown off every few minutes. Some will not connect. The only sure thing so far is my roku works fine. Is it possible the router can only handle one device. Any suggestion to hook up properly is appreciated.  Thank you

0
C
5 months ago
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