Unanswered questions

9927 Discussions

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xkukuFirst activity
asked in Android

Why the FM radio is disabled in US version of Samsung A52? I specifically bought a phone with FM radio chipset, only to find out is disabled in the US firmware.

Samsung A52 has the FM radio cheapset. I thas the aux jack, I have wired head-sets.Why is the FM radio disabled?In case of emergencies, with cell down, how am I going to listen to the news?

4
syaoran
Pillar
1 year ago
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JohnS2020First activity
asked in Troubleshooting

What Streaming Services can I get with T-mobile Internet?

I live in Philadelphia. Yes, I’m a Eagles fan. Plus I want to watch all Phillies, 76ers and Flyers games, including home games (no blackouts). I thought Hulu+Live TV would do the trick, but I’ve just learned that I cannot subscribe to Hulu=Live TV with T-mobile internet. Any suggestions? I’m currently 2 days into my free 2 week trial with T-mobile internet. The internet connection is excellent. I need to keep the cost as low as possible.

2
bocaboy2591
1 year ago
D
dangyankee1First activity
asked in Gateways and devices

No more band n71 (5G ER) on Home Internet

Has anyone else noticed that the home internet no longer connects to the n71 5G ER band? They seem to be doing work on my tower and the good N41 band goes down, and no even though my phone will happily connect to the ER signal, the home internet just refuses to connect. I have tried both the Nokia and the new Arcadyan version with same results. 

1
iTinkeralot
Pillar
1 year ago
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schanFirst activity
asked in Troubleshooting

PPTP not working

My PPTP VPN connection to my work is not working with T-Mobile Home Internet service.  I tried to call tech support multiple times but none of them had a clue what I was talking about.  Is other people experiencing the same issue?  Is there anyone able to get their PPTP VPN working on T-Mobile Home Internet?BTW, my other VPN connections like IPSec and Open VPN works.

4
B
1 year ago
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ssoFirst activity
asked in Accounts & Services

Reactivate Cancelled Prepaid Number

Hello. I went overseas for a few months and got a notification recently that my prepaid t-mobile number had been cancelled. Is there a way for me to reactivate it? I’ll be going back in a few days time and will need my number again.

3
gramps28
Pillar
1 year ago
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KrisJ4First activity
asked in Coverage & Signal

Data doesn't work for Apps

Hi! If I am not connected to Wifi, I only receive notifications for Apps like Snapchat, Instagram, but I am unable to refresh or see any new posts using Cellular Data. Bought a new phone, and a new Sim card. I have deleted the Apps and reinstalled. I have made sure cellular data is turned on for these apps and still nothing. Any other solutions?

3
H
1 year ago
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rmeyerFirst activity
asked in International

Unable to reach someone who is travelling abroad, weird recorded message

Someone in my company with a U.S. phone number is currently on a business trip in South America. When anyone in the U.S. tries to call him, we get a repeating recorded message that says, “Congratulations, you pressed star. That does not mean you are a star, it simply that you can press buttons and probably have fingers.” He cannot receive any calls or texts.We have an international data pass activated for this user but that hasn’t resolved the issue. No response on it from our company rep yet.

2
syaoran
Pillar
6 months ago
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biki1978First activity
asked in Accounts & Services

Recurring Device Credits (RDC) if i use the device on different account

Hi - I am currently using another old phone (Iphone 7) on one of my lines for which I get Recurring device credit (RDC). The phone linked to this line and RDC (Samsung phone) is currently not used. I am planning to give it to my dad to use it on a new Tmobile account.  My question -  if I continue to make my monthly payments and keep my original line active, will I lose the credit (RDC), if the phone is activated on a new Tmobile account?   

1
syaoran
Pillar
2 years ago
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djwolskiFirst activity
asked in Accounts & Services

email to sms

My email to sms stopped working a couple of days ago but for only one sender. The sender checked and has no issues,  I tested sending through my personal email to my sms and it worked so I assume T mobile is blocking the sender in question.  I called Tmobile tech, they didnt see any blocks, but I dont think they dug too deep as I know I have blocked many text message senders that send junk...

3
V
2 years ago
D
darFirst activity
asked in SyncUP and IoT

syncUp Tracker

has anyone have this plugged in to a power bank to extend battery life?

11
M
7 months ago
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DaveMudraFirst activity
asked in Coverage & Signal

NO INTERNET after converting to 5G

I bought a new iphone13 from T-Mobile and I could not get any internet all around my neighborhood in Los Angeles County even thought their coverage map shows full coverage.  T-Mobile tech support could not solve the issue and finally sent me a replacement phone.  That replacement phone had the exact same issue and after much time with tech support T-Mobile admitted this was an issue on their part and a supervisor would call me back the next day.  I have never received that call and I have reached out numerous times and finally told them to return my old iphone SE which they said they would do within 24-48 hours but they never did.  I’ve reached out to them several more times but am all but ignored.  Why would 5G cause a worse connection than 4G?

3
F
2 years ago
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ervsmusFirst activity
asked in Accounts & Services

Need new phone in overseas

Hello, I am in Sweden and if I get a new phone here at the apple store, would it be a clean swap with the sim card from old phone to new? Do I need to go into t-mobile and let them know I have a new phone or will it detect automatically?Second question, would my Crypto.com account automatically switch over?! or do I need to do something in the old phone first before?

2
drnewcomb
Pillar
2 years ago
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mronquilFirst activity
asked in Accounts & Services

how to do you order a 5g to replace 3g phone

I received notice 3g is being discontinued and offered a 5g phone free?  how do you order a phone and how do you get a “free” phone?

1
gramps28
Pillar
2 years ago
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jbs asks for helpFirst activity
asked in Gateways and devices

printer connecting problems

I have just been setting up the new T-Mobile Gateway internet.  I am unable to connect my Canon TR8520 printer.  The printer recognizes the WFi  SSID but will not ask for the password.  Instead it tries to connect (and obviously fails) directly.   Canon says it is the fault of T-Mobile’s Gateway modem having some issue, and is not the printer’s fault.  A temporary PIN was suggested to enter into the Gateway ,but there is evidently no provision for doing that according to T-Mobile helpline.        I next asked Google which brand of printers reliably work with the T-Mobile Gateway, and got no answers.          Help would be appreciated.    j

2
S
1 year ago
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forests_loverFirst activity
asked in Plans and Service

Activate eSim after purchasing a plan through the Prepaid eSim app

I will visit the US next week for 1 month as a tourist, I purchased the $60 monthly plan through the Prepaid eSim app on my iPhone 12 Pro, I completed the eSim purchase steps successfully, and when the app prompted me to activate the eSim I chose not to activate and dismissed that pop up screen, because I don’t want to start the plan now, I want to start it once I arrive in the US, I couldn’t find a way to start activating the eSim process again without having to call T-Mobile support number, which’s not possible for me, because international calls are too expensive (calling from Saudi Arabia) and I don’t have a different phone with a US number to call them once I arrive (tourists usually don’t have that choice).Is there a possible way to activate the eSim once I arrive in the US ?

4
J
9 months ago
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Lorim1313Rookie
asked in Accounts & Services

can I swap phones with someone on my account?

Does T-Mobile allow us to swap phones with someone else on our account? Can I just swap out the Sim card and use their phone without any issues? I know the data plan is connected to the phone number on the account not the device. Has anyone done this or does anyone have any information on this?

1
gramps28
Pillar
1 year ago
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RoonixCubeFirst activity
asked in Accounts & Services

I'm getting billed for a phone that I haven't received

I ordered the Gray Green 512gb Samsung Z Fold 4 last Friday. 2-day delivery. T-mobile site and UPS site stated it was to arrive between Tuesday 11/25-11/30/22. Today is Sunday 12/04/22. I’ve called and spoken to multiple representatives from both T-mobile and UPS.UPS sent a notice via email that they were Out for Delivery on 11/29//22.No update given that they were changing the delivery date. Instead the next day the site says the package status is “The delivery date will be provided as soon as possible.”They offered no active solution except to wait and because UPS couldn’t find the package in their warehouse: to file a claim.T-Mobile & UPS representatives all keep telling me to wait because:(UPS) - its still being processed. They can’t find it. it might be on a truck. (but if its on a truck its been in the truck since Tuesday 11/29/22). Its been a week now.  (T-Mobile) - Its the holiday and its most likely delayed. UPS shipping update states that the package was received at the l

3
S
6 months ago
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parlormaidFirst activity
asked in Accounts & Services

USPS lost my trade in phone needed for a rebate

After 2 weeks the USPS still shows in transit. Rebate phone has been stolen on the way to T-mobile. I have the receipt that it was in USPS possession. What do I do now? Tmobile says to talk to USPS. USPS says talk to Tmobile because it was their per-printed return label.

4
R
2 years ago
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thomasriserFirst activity
asked in Apple

Google Voice number unable to set up

When trying to set up for a Google Voice phone number, the message received is, “The number can’t be used to sign up for a Google Voice Number. Try verifying with another number.” What can I do?

4
tidbits
Pillar
9 months ago
K
kilievFirst activity
asked in Accounts & Services

Virtual Reward Payment PUID

I received a virtual reward payment that I forgot to redeem. It is dated June 10 2023. When I click on redeem it asks for PUID and Phone Number. What is PUID? I can’t find any information when I search for TMobile PUID.

2
A
1 month ago
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SusanZCAFirst activity
asked in International

International roaming in HK

I purchased an international roaming pass for 30 days and would started when I arrived in Hong Kong. After I landed, it does not work well and is very slow. I used only half a day, and received text messages from a text number 889 saying my international roaming billing has reached $100, and then a few minutes later, it texts me again saying my bill has reached $200. When I logged in my T mobile account, it indicates that I have used only 1.23 GB. What is going on? The T-mobile in HK is slow. Please help. 

3
drnewcomb
Pillar
10 months ago
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LeslieesparzaFirst activity
asked in Accounts & Services

down payments and tenure

Hi all. I started my service at tmobile April 16 2021. I've made on time payments with auto pay set up for 12 months straight. Well when I first started I paid about 800 due to high down-payment. Rep told me after 12 on time payments I'd have Little to no down. Anyone else experience this ? Is it true ? 

2
S
1 year ago
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Krk1030First activity
asked in Coverage & Signal

Prepaid Unlimited plan slow data speeds

I have had a prepaid unlimited data plan with TMobile for several years and it always worked great. I could stream live sports no problem. My speeds would only go down when I went over the 50GB.At some point last year it seemed to change. Certain streaming apps would buffer all the time making games unwatchable. I figured it was an issue with the app but now more seem to give me the same trouble.I thought it could be an issue with my device so I bought a new one, and now it might even be worse. Do prepaid plans get worse speeds than other plans now? What could be causing this?

2
gramps28
Pillar
1 year ago
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Regina BFirst activity
asked in Android

RCS Issues, Google Messages Glitch, Group Message Issues

Hi,This is a multifaceted problem that I’ve seen all over various forums, so I am not quite sure if the issue is specifically T-mobile, Google Messages, or something else. I have a Samsung Galaxy S22 running One UI V6.0, Android V14. The last software update was 22Mar2024 and these issues have been occurring for months.Frequently, in individual message threads or group threads, I will not be able to send or receive messages at all. I will get a single balloon of death that never converts to two balloons, and will not be given the option to send the message as SMS instead. I am connected to RCS, have 5G signal, and available WiFi. In a group chat with two other Android users (on two other carriers), random numbers join the group, and then leave the group. The other two users do not see this activity. I am the original owner of this phone and have had this specific phone number for about 20y so it is highly unlikely that this is a carryover from a previous owner. In the same group chat a

4
S
23 days ago
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PJM5First activity
asked in Android

Will T-Mobile offer a phone upgrade to LG phone owners

Does anyone know if T-Mobile will offer a reasonable discount upgrade program for LG phone owners who don’t trust LG phones anymore. Maybe an upgrade to a Samsung phone before we run into another “LG IMS Keeps Stopping” problem.My wife and I have LG V30 phones. We have been with T-Mobile for many years but now worry about relying on the LG phones in an emergence.  I would hate to jump to AT&T just to get a great deal on a new phone.

6
gramps28
Pillar
1 year ago
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