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magenta2828785First activity

asked in Accounts & Services

T-mobile My account not loading

For the past 3 months the myt-mobile.com website nor my T-Mobile app has not been loading , I cannot manage my account or see my bill . How can I fix this?

10 months ago

M_starr1109First activity

asked in Accounts & Services

Log updates

I have tried to check my phone call and text logs since the 23 of January and they still haven’t updated. I have contacted Tmobile several times and all they tell me is wait 24-48 hours for an update and that it should all be there when I check back but they STILL haven’t showed up. What do I need to do?

1 year ago

mommirmurphy3First activity

asked in Accounts & Services

Help my kid can still hotspot with familymode

Just figured out that my kid can still hotspot with familymode and family allowance all on. Its after the set bedtime. Everything should be paused. She figured out she can still hotspot then connect her laptop to the hotspot and get online even though I shut all her stuff off with familymode. Is there a way to deactivate hotspot on her account or a way to stop this. Seems like a major flaw in familymode &#128549

3 months ago

pbesk18First activity

asked in Accounts & Services

Failing to receive 2FA authentication sms from multiple sources

For some odd reason every time I request a token to login to some accounts, I'm not receiving any sms texts. I tried other phones and with other wireless provider and it does work. Is this happening to any other TMO users/accounts?TMO should really investigate this issue.

1 year ago

itshot334First activity

asked in Accounts & Services

fax line

I currently have a sim card for an unused phone cell phone line, can I incorporate it to my fax line?

2 years ago

Poseidon13Rookie

posted in Accounts & Services

Switching from Verizon to TMobile was a terrible decision!

Deceived by TMobile and now they will not honor it. Bought a new phone while with Verizon and then months later decided to switch my family over to TMobile to save some money. TMobile acted like bringing my device over from Verizon would be a non-issue. Immediately, after transferring to the TMobile network, my text messages began failing to send. After 4 different calls with tech support, 4 times of resetting my phone to default factory mode (then reinstalling all apps and going through my healthcare organizations security to have several work apps readded to my device) and having to make two trips to the TMobile store (40 minute drive each way), my phone is still having text messages fail to send. I have zero issues with the phone, it is in perfect condition and operates flawlessly. However, TMobile’s solution to this is that I need to buy a new $900 device. How about ‘No!’. I just bought a new phone a year ago for $900 and that phone had zero issues on the Verizon network. TMobile g

3 months ago

kind2019First activity

asked in Accounts & Services

$5 autopay

"Set up autopay and save $5 per line." Is this a one-time or a monthly credit?

2 years ago

doconrua714First activity

asked in Accounts & Services

T-Mobile One TE vs T-mobile One

Help me please! any one on this forum. there is a time some where in November 2016 (Black Friday Deal) that T-mobile roll out a plan tmobile one TE. it is hot deal i grab it on slickdeal.net that it post. so i have 5 line T-Mobile ONE™ TE includes unlimited talk, unlimited text and unlimited data on our network with no annual service contracts, or data overages for 120$, or you can get 4 lines depend on when you enrolled. its was instant hot deal. So here story, now T-mobile charge with 120$ for 2 line unlimmited, and each one additional line is 25$ ( 75). The total is 195$, its big different. i did try customer service to explain but its useless. It's like "a little david versus Giant" now. i hope some one out there have similar situation like mine. And even worse now, every time you try to call customer service, they will try to make you get rid of the tmobile one TE plan and joint tmobile one TI plan. In my case TE is better deal for me. I hope T-mobile will honor the deal that

3 years ago

nhmerinoRookie

asked in Accounts & Services

iPhone 14 Pro Pre-Order Chaos

Am i the only one that cannot upgrade and pre order the iPhone 14 pro?seems like t-mobile was completely unprepared for this.on the apple side it says my number isn’t active, on t-mobile website says to contact t-mobile to upgrade. Chaos.

1 year ago

HawaiiRFirst activity

asked in Accounts & Services

No Love For Loyal Customers of 20+ Years?

I’ve been with T-Mobile since the company was VoiceStream. Granted, I did have a slight 1 year gap, I’ve loyal ever since. The reward for that? Nothing. Why does T-Mobile not give a crap about long time, loyal customers? Why do only new customers get iPhone deals? Why do I have to add a new line to get a deal? I don’t need/want to change my number or add an additional line that I’m not going to use just to get a “deal” on a phone. It actually ends up NOT being a deal at all if you factor in the cost of the unnecessary line.A few weeks ago, I was duped into adding two lines, then told I could cancel the lines after 90 lines with no penalties. I was incorrectly told that I’d get the phones for super cheap with trade-in, only to find out that I was given incorrect info.So, I’m back to square one: no deals for people like me who have been around forever. What’s the point of being loyal when I can just move over to ATT for basically the same as what I’m paying now?Does management actually c

2 months ago

realCookies22First activity

asked in Accounts & Services

Tmobile wont accept credit card

trying to add my chase credit card which is a master card.. “sorry, we can’s accept this payment” anyone have this problem? it does not work on autopay or wallet .. but it lets me add any other cards i have.. does tmobile not accept mastercard no more??

4 months ago

tommuellerFirst activity

asked in Accounts & Services

How to get free wifi on airlines?

One of the benefits I wanted to take advantage of on my plan was free wifi on aircraft. I have not been able to find information on how to access it. I fly mostly on United. How do I get access?

1 year ago

msa6First activity

asked in Accounts & Services

Activating new TMobile SIM while overseas?

I need to move four lines from Sprint to TMobile side by mid-year. Two of the phones are overseas, and users are unlikely to be in U.S. anytime soon. If I send (or bring) the new SIMS to the users overseas, my guess is that they will be unable to activate them, correct? The phones and new SIMs will need to be in the U.S. to activate. Correct?

1 year ago

LindaGFirst activity

asked in Accounts & Services

dblatnercpFirst activity

asked in Accounts & Services

Calling a US number when they are overseas results in charge

My son called someone at their US number when they were traveling overseas. I just got a notification that T-mobile charged us $3/minute for the call… $65 for a 23 minute call between two US phone numbers.Everything I have seen here on this forum and elsewhere says this should not happen. But the customer support person I spoke with says it has always been this way. Is this true? Should I be charged for a call I make to a US number, if that person happens to be overseas?

4 months ago

collinsd13Speaker

published in Accounts & Services

TMobile used to be great

T-Mobile used to be great, but I guess because they took over Sprint, they’re trying to be as awful as them. 1) I supposedly have 600mhz towers in my area, yet none of my devices will ever connect to them, despite being compatible. Therefore, unless I’m on WiFi, my ”service“ is either nonexistent or just so insultingly weak that I may as well not have any bars. 2) “Netflix on us” which is why I’m still paying extra for it, even having 2 voice lines. 3) Finding out that T-Mobile hates customers who need only one voice line. They start penalizing you by charging you so much more that there is no difference in the prices between them and Verizon. Got a tablet? Expect to pay even more than that. I would need a phone, tablet, or watch line, and if I were to get the 30gb LTE hotspot here, it’d cost me $40 more here than it would with Verizon per month. Again, i only want my plan for myself, and TMobile penalizes you by charging you more money for that. 4) The worst of it? T Mobile doesn’t g

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1 year ago

gramps28Pillar

posted in Accounts & Services

Auto Pay with credit cards ends

Tmobile is ending Autopay with credit cards starting in May. This is a bad PR move l with all the data breached. Who would with a sound mind link their bank account to autopay?https://tmo.report/2023/02/t-mobile-is-planning-to-end-autopay-discount-for-these-customers/

5 months ago

magenta10074307First activity

asked in Accounts & Services

PayGo prepaid plan no longer part of T-Mobile?

I'm a prepaid customer currently on a Simple Choice Mobile Internet plan. I used to have the option to switch between Mobile Internet plans and the $3/mo PayGo plan via the account self-serve portal, including for most of this year.I noticed within the past month or so that PayGo no longer appears as an available plan to switch to in the self-serve portal. I got curious if the plan was even available anymore, so I checked out the T-Mobile Prepaid monthly plans page, and noticed that the section that describes the features of the PayGo plan now link out to a PayGo plan being offered by "Ultra Mobile".So is the PayGo plan no longer part of the immediate T-Mobile umbrella? Does this mean I need to port my number out of T-Mobile to use the PayGo plan now?

10 months ago

tmo_mike_cCommunity Manager

published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful: Billing impacts for migrated Sprint accounts FAQs about unlocking your Sprint device

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9 months ago

mpcabcFirst activity

asked in Accounts & Services

which countries are included in the Magenta 55 inluded international plan

Which countries are included in the Magenta 55 data plan?

1 year ago

Keaton_21First activity

asked in Accounts & Services

Amazon Prime

I am a Sprint/Tmobile customer and I have had an Amazon Prime account through Sprint for many years. Now it has disappeared?

1 year ago

magenta1327106First activity

asked in Accounts & Services

Can I cancel a initiated trade in ? And keep my phone instead?

Quick question regar the jump Can I cancel doing The jump that I initiated of did it on the sole purpose for the iPhone x but owed anlut$200 On my phone I have now so basically they would be paying my phone off and I’ll receive $100 credot towards my iPhone x but I rather just pay my phone off and keep it and pay for the diff on the iPhone X do I have to follow through with the trade?

2 years ago

DebsFirst activity

asked in Accounts & Services

Linking T-Mobile account with Mint

I want T-Mobile Money bank account to be linked with Mint financial application. Unfortunately, T-Mobile Money account no longer shows up in Mint! I checked with Mint customer care, their response is as below. Seems, T-Mobile needs to respond but unfortunately, there is no response or no interest from T-Mobile technical team to allow this integration.**************************Response from Mint customer care team -“I have located T-Mobile Money web address in our system, it should show for you to add the account but it was removed in 2018 because of connectivity issue. Unfortunately since 2018, all T-Mobile affiliated websites have been blocking our script from accessing our customers information so it is no longer supported. This just means, most commonly that Tmobile isn't working with us in order to resolve. But since the case is still open that means we are still trying for our customers.We are working on the matter, but cannot move forward without Tmobiles help. That is what's hol

3 years ago

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