Apple

iPhones, iPads, and Watches

  • 1,111 Discussions
  • 3,231 Replies

1111 Discussions

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jdlewis6First activity
posted in Apple

Furious about "360 Protection"

My mom has been a member with T-Mobile for like 12 years now and I have nothing but good things to say abuot them, but this 360 Protection is HORRID. I sent out my cracked phone and received a replacement in the mail. Easy right??? Yeah too good to be true. A week into my new phone, the screen stopped working. It has been a full 24 hours without a phone. I called them and they say it will take 24 hours to send me a “label” which I then have to drop off at Fed Ex… and then I will have the phone shipped to me after the broken phone is processed by Fed Ex. They sent me a defective phone and I should get a new one instantly. This is ridiculous that I have to wait AT LEAST 3 days to get a phone after THEY SENT ME a defective one. In fact, I wish I just kept my old cracked phone. AT LEAST IT WORKED!!!! 

3
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4 months ago
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bornitzLearner
asked in Apple

JOD pricing for iPhone 12 Pro

Hi, Apple just announced the new iPhone 12 models. Can someone please post the JOD pricing? I hope to buy a 12 Pro. Thanks so much! Bonnie

7
tmo_mike_c
Community Manager
3 years ago
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SimTXFirst activity
asked in Apple

Setting up iPhone Visual Voicemail on T-Mobile Connect

Hi,Is visual voicemail available on T-Mobile Connect? Trying to set it up from my iPhone and I get this error after putting in a 4 digit passcode: “Voicemail Unavailable. Could Not Authorize Access” I was able to set up voicemail by pressing “1” but can’t get visual voicemail to work.

16
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3 years ago
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buddymooseFirst activity
posted in Apple

SCAM TEXT?

Text message from t-Nobile (YES T-Nobile) wanting me to take a short survey in order to receive three 4th of July gifts. I am guessing this is a scam. 636-551-6940

3
S
3 years ago
R
rsavickyRookie
asked in Apple

Old iPhone still rings after adding new iPhone 11

Only rings on old phone, not new one.  Any ideas?

7
F
Pillar
3 years ago
M
mac5uRookie
asked in Apple

Nearing the End of my Sprint iPhone Lease...

I have three more lease payments on the iPhone XS Max for myself and family. I know the Sprint network and support will be available to me for the next three years and I’m in no hurry to buy new phones.Still, I’m concerned the current trade-in values for these phones will plummet. I can’t imagine T-Mobile reaching out to me to offer any trade-in deals so as to not hurt Sprint and cannabilize its user base. It’s probably too early to start thinking about this but figured I’d ask for input. As we get closer to the support end-date for Sprint customers, I do expect T-Mobile to start campaigns to convert Sprint customers. I have no problems with Sprint customer service or coverage. I was a happy T-Mobile customer in San Diego until moving to Charlotte in 2008 and finding no T-Mobile coverage, left for another carrier.  Thoughts?

3
A
3 years ago
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pixelrifficRookie
asked in Apple

Less than 1mbps transfer speeds on tethering on iPhone X

Howdy folks,I spent quite a bit of time recently with a support tech on the phone about this.  A very nice person, and was very patient and friendly.  Unfortunately, no success.  The conclusion was that it was maybe this particular cell?  I have confirmed it is not.  I think my use case is probably beyond his technical skill.  Reset network settings, he pushed an update, multiple restarts, yadda yadda.  I need to maintain at least 3 mbps upload for a live stream that is part of my job.  I have five bars of LTE at two separate test locations.  On the phone itself, Ookla Speedtest reports 6mbps upload.  When tethered to a laptop, I barely can hit half a meg upload.  The results are suspiciously consistant.  This has been tested in multiple locations, and on two different phones.  I did notice a lot of similar threads, and after reading quite a few, I saw no clear answer.  It's obviously specific to tethering.  My concern is that it's being limited.  I have T-Mobile One unlimited.  I have

3
tmo_ian
Community Manager
3 years ago
V
vimalkumarrFirst activity
asked in Apple

Calls go directly to Voicemail!

My incoming calls go directly to voice mail, even though I have at least three bars of signal inside my house and I have no issues with outgoing calls.Can T-Mobile representatives help me out in this ?I tried reaching out to customer service number but the wait time is too long.Thanks,Vimal

9
A
2 years ago
R
rschopen68First activity
asked in Apple

Trying to buy new iPhone

I am trying to buy a new iPhoneSE on the Apple website. When I get to to the part of their form that asks me for my "wireless number" and last 4 of my social so they can contact T-Mobile, it doesn't accept my information. It says that the cell number and last 4 I entered do not match what T-Mobile has on file -- but I only have 1 phone line, and I am the only person on this account. I don't understand what other information T-Mobile could have on file? Please help!

10
A
2 years ago
O
opdave2001Helper Level 1
asked in Apple

Processing Time

My card was charged today and order status shows processing on my backordered iphone 11. How long does it normally take to go from processing to shipped?

11
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2 years ago
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funshinebearFirst activity
published in Apple

Has your back ordered iPhone ever come way before estimated delivery?

I ordered the iPhone 11(purple 128 gigs) on Saturday, the estimated ship date is 10/15-10/29. I honesty don’t have the patience to wait that long and am thinking about canceling the whole order until the hype dies down. I even was going to get it directly from Apple but they’re backed up as well. I know it’s out of T-Mobiles hands because they don’t manufacture the phones so I’m not blaming them. I guess my question is have you ever had a back ordered come way before the estimated ship date, not just a couple days before but weeks before it was expected to arrive?

19023
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Pillar
1 year ago
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magenta9952152First activity
asked in Apple

Apple Trade In Program vs T-Mobile Trade In Program

Apple is offering me $600 for my iPhone where as T-Mobile is only offering "up to" $300 for trade-in. So if I go with Apple and still choose T-Mobile as my service provider do I end up owing the balance on my old phone to T-Mobile since I'm on a payment plan or ?

6
F
Pillar
2 years ago
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seapeaFirst activity
asked in Apple

Custom VM Greeting

I would like to use an audio file (mp3 etc) to change my voicemail greeting.Can this audio file be used as a custom replacement?

18
S
6 months ago
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alexander44First activity
asked in Apple

The T-Mobile application does not work on the iPhone.

The T-Mobile application does not work on the iPhone. On-screen message: Sorry we,re not ready for you yet. We,re working on improving your app experience. How to fix it?

5
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2 years ago
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magenta8671881First activity
asked in Apple

Apple Watch Error Code 406

I have an Apple Watch series 3, with cell option.  I have it paired with my phone however I cannot activate the cellular service.  I get a oops something went wrong page and error code 406.  Paired with to many devices. I called T-Mobile and nobody seems to know what I am talking about.  So I have been using the device for a month without the cell option.  Can someone please assist.Thanks

12
B
11 months ago
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jenc7First activity
asked in Apple

Voicemail Transcription not working

I have an iPhone XS max, iOS 12.2. My voicemail transcription is no longer working. Is this happening to anyone else? Apple told me to contact t-mobile.

10
R
2 years ago
M
magenta1970939First activity
asked in Apple

Iphone 7, cannot make calls, cannot answer calls. Caller cannot hear me. Siri not working.No sound on videos that were made.

Iphone 7, cannot make calls, cannot answer calls. Caller cannot hear me. Siri not working.No sound on videos that were made.

9
L
3 years ago
M
magenta7658302First activity
asked in Apple

iPhone 7 & 7 Plus not working

In my family plan, I have an iPhone 7 and iPhone 7 Plus, both stopped receiving voice calls and texts at the same time on the same day.  Any thoughts?  or is a factory reset the only option? Did something change on the network?

6
G
2 years ago
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glttercritterFirst activity
asked in Apple

SIM cards old vs new

So I just got the iPhone XR and I was replacing its SIM card with the old one from my iPhone SE - long story short I don't know which is which anymore. How do I tell which SIM card is the new one from the XR and which one is the old one from the SE?

5
G
2 years ago
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magenta5663980First activity
asked in Apple

A website I visit is blocked by network operator

The website is dlisted.comT-mobile won't let me visit this website.How do I regain access? get t mobile to unblock this site?

15
U
10 months ago
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magenta2673227First activity
asked in Apple

Service Access Denied

I'm having the same issue. I am texting a simple code and its keeps giving me this message. I need it for a volunteer organization that I am working with. Is it my phone, t mobile or them? is there something in my settings I need to change? This has happened numerous times now. I have an Iphone 7. Kim

15
K
3 years ago
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fixvvmFirst activity
asked in Apple

Visual Voicemail not working properly IPhone

The visual voicemail feature on my iPhone is not working correctly. Is there a fix for this with T-Mobile? I just moved four lines over to T-Mobile and this is very disappointing to find out after-the-fact that I cannot use the visual voicemail feature.

4
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2 years ago
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adonsaFirst activity
published in Apple

Suspected Malware - JUMP! - from a source claiming to represent T-Mobile.

Hello,I received this unsolicited text message from sender "747-4."Thanks for adding JUMP! w/PDP featuring AppleCare Services to your T-Mobile device! Download your Welcome Kit now to get started! tmopdp.co/mydocs! The end of the URL was followed by a 7 character phrase.I never added JUMP! as the text message implies.  If it's on my iphone then I've not yet figured out how to remove it.  I performed a "block this caller." on the sender, 747-4.The website belongs to Assurant, but bears the T-Mobile logo in the upper right side.  I did not download their so-called "Welcome Kit," whereby all indications are that there's a high probability that it's nefarious malware.  There is no indication that Assurant is acting as an agent of T-Mobile or Deutche Telecom.May I submit that Deutches Telecom pursue aggressive legal action against Assurant?  May I suggest that T-Mobile publish a warning  to subscribers?Thank you.

65502
C
3 years ago
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grioghairFirst activity
posted in Apple

International texting not going through...

I am on the simple plan, and haven’t been able to send international texts to the UK for months. I cannot figure out what is causing the problem. I am on the iPhone 6s. Does anybody know how to fix this problem? Steve

16
drnewcomb
Pillar
3 months ago
C
cmalkielHelper Level 1
asked in Apple

Digits: can’t receive SMS, but can send

I have an iPhone 6s and iPad mini 4. When I activate Digits on my iPad, I can receive and make calls and send SMS (haven’t tried MMS yet).  But I can’t receive SMS messages.  I’m using iOS 11 on the iPad, and the latest iOS on the iPhone.   What at am I missing? Do I need to run Digits on my iPhone, too?

7
S
1 year ago
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