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CathyMFirst activity

asked in Accounts & Services

i was not notified that my One 55+ plan was increasing by $15 a month. Just the text my bill was now $105

Shouldn’t they contact me and explain when bill went up? And should I keep my One 55 plan for 3 lines at $105 a month? Other plans are worse or more &$$. My original One plan 55+ said it was price locked for life

4 hours ago

kmosher55First activity

asked in Accounts & Services

Worst customer service experience ever

I have been a Tmobile customer since before they were Tmobile. it was Voicestream and I think something before that. Same number for almost 30 years same carrier all that time. Changing phones THIS TIME has been an absolute cluster. Tried to buy direct from Samsung but could not link my Tmobile account at time of purchase from Samsung. 2 hours on phone with Tmobile promised to figure out and call me in 24 hours. 72 hrs later no call. Called Tmobile no one seemed to know anything about prior call. Not willing to match Samsung (employer discount) price. Settled for what Tmobile offered but had to upgrade plan. Trying to return old phone noticed either a scratch or small crack despite being in a Defender case and GOTO glass cover every minute since it was new. Called since I”m worried I won’t have it returned in time. ZERO help. 1st rep tried but they are in a different country, have trouble with English language, and could not do much except repeat the same thing despite my

8 hours ago

yeah noFirst activity

asked in Accounts & Services

WHY DOES T MOIBLE LIE ABOUT EVERYTHING - BAIT AND SWITCH REBATE

This is no surprise but I fell for the the bait and switch (also known as keep and switch) there is no rebate and now they are just passing me around from agent to agent to agent.]]i am not even a customer for 2 months and I have spent more time calling for customer support than I have actually had service. so i will contacting the state of florida for reporting fraud by t mobile

21 hours ago

John HayesFirst activity

asked in Accounts & Services

USA to Malaysia phone call cost

How much does it cost to call from the USA to Malaysia?

21 hours ago

tony0214First activity

asked in Accounts & Services

Canceling a line

I have 2 tablets on my account. I haven't used in years and a second that I no longer have. How can I cancel the lines and stop paying for service on them?

21 hours ago

Missy707First activity

asked in Accounts & Services

Rate Matching?

I just got an ad from Verizon for $25/month unlimited talk/text/data. I’m paying a lot more with T-Mobile and I’ve been on hold waiting for T-Mobile customer service for almost half an hour so I figured I’d ask here. Do you know if they match rates? If so, what do need to do to get the Verizon price?

1 day ago

clbFirst activity

asked in Accounts & Services

T-Mobile Chat

Who ever heard of a cell phone service without chat? People say there’s an option but I never find it. If you try to call, you’re on hold too long….got other things to do. I was able to find chat on my phone, but my messages always fail.Can anyone offer some advice as to what I may be doing wrong? I have never had a problem chatting on anyone’s service.

1 day ago

GammaCentauriFirst activity

asked in Accounts & Services

What phone number can I use to have a Live Chat via TEXT?

I’m starting a new thread instead of adding to this older one: charm wrote:text the number +1 (800) 866-2453 that’s there live chat number I sent an SMS to the above number about 30 minutes ago but haven’t received a reply. Has the number changed or is it just not monitored on the weekend?

1 day ago

hsmith7444First activity

asked in Accounts & Services

Monthly Payment Reduction Needed?

Monthly payment reduction needed, Advice needed.

1 day ago

GlennB82First activity

asked in Accounts & Services

Lost Job

I've recently lost my job and will be getting unemployment benefits soon but my service was shutoff I just need a few more days

1 day ago

SqueekenFirst activity

asked in Accounts & Services

T-mobile virtual credit cards

Is there any way to transfer my T-mobile virtual credit card balance to my bank account?If so, is there a fee for doing this?

2 days ago

KaelsmaFirst activity

posted in Accounts & Services

Access Customer Service Chat History

Is there a way to access my Chat history with Customer Service? I have an ongoing issue and the last time I chatted with them, I was able to see the previous conversations. Now they’re saying they have no record of the previous chats. Thanks!

3 days ago

magenta7577739First activity

posted in Accounts & Services

Assurant will not send replacement. T-Mobile is no help

I lost my phone 2 weeks ago. I filed online with Assurant via T-Mobile website, and my claim was approved immediately. Assurant shipped overnight a replacement device with FedEx. Since then, everyday I spent hours going to FedEx store and T-Mobile store to contact FedEx customer service and Assurant to try to get the replacement phone. I got the full run around experience between Assurant telling me to contact FedEx because FedEx has my package, and FedEx telling me to contact Assurant to confirm shipping address. Assurant even tried to get T-Mobile Care involved, and T-Mobile Care was no help at all. Currently package is stuck at FedEx in progress to be returned to sender (I have email confirmation from FedEx), but Assurant continues to tell me to go home and wait for package to arrive next day or contact FedEx. At this rate, I will never get this replacement phone. Since i need a phone for work, plus contact families and friends for holidays and setting up travel plan, I may have to

3 days ago

TDexFirst activity

asked in Accounts & Services

SandiKGFirst activity

asked in Accounts & Services

motorola one 5g Ace

I'm so unhappy with phone! It is the worst phone I ever had! Super slow! No service! I have to keep turning it off just to work right!

4 days ago

UnsatisfiedCustomerFirst activity

asked in Accounts & Services

Extremely long hold times, lying about hold time!

Why is T-Mobile lying about customer service hold times? In the past 3-4 days, I have called several times. Each day I have been on the phone with them nearly 2 complete hours or more for some calls. They are lying about hold times. The recording said 5 minutes hold time and I have been on for 25 minutes. Yesterday It said 7 minutes and I requested a call back. It called back and then put me on hold for another 8-9 minutes!!! What is going on? The customer service I received int he past few days has been one problem after another trying to get my device replaced. And they mailed my device to a local store and the store rep didn’t want to give it to me because she didn’t want to do a phone transfer at 6pm, so she told me it wasn’t delivered. However it was delivered the day before. This is the absolute worst service I have ever received in 15 years of T-Mobile service. And now I receive a message saying they are mailing me my new device and I am going to be charged for it!?!

4 days ago

ZeesFirst activity

asked in Accounts & Services

need help with contacting TMobile corporate office

.Does anyone have a way to contact TMobile corporate offices?I need to file a complaint already went through all the supervisors with zero help. If anyone can help out I would appreciate it otherwise I have to file a complaint with the BBB.

4 days ago

SorryISwitchedNovice

posted in Accounts & Services

I Just Want Out

Wife and I switched from Verizon in January. Somewhat better local signal, slightly lower price for service, and promise of two free iPhone 15’s. When I got the first bill, we were being charged for the phones. I called and was assured it takes a month for the credits to be applied. Next month, still billed for the phones, no credit. Another call, “Oh your plan doesn’t qualify for that promotion. We can put you in the qualifying plan for another $20 per month. The credit will show up on your next bill”. Another month, another charge for the phones, still no credit. Multiple calls, multiple promises, never any follow through. At this point I have made monthly payments for two phones for three months. I paid the April bill for the service, and withheld the fee for the two phones. I received a late notice threatening suspension and fees. I called once again and explained why I withheld the payment. I was told “oh you were enrolled in the wrong promotion, I can fix that”. I was then tol

4 days ago

lkeppFirst activity

asked in Accounts & Services

DIGITS

DIGITS allows the primary account holder to read ALL texts from all lines on an account. I cannot understand why Tmobile thinks this is OK. They do not notify the person who, sometimes has no idea, that every one of their texts are being read.

4 days ago

cstpaHelper Level 1

asked in Accounts & Services

Bank completed payment for equipment plan but T-mobile is not showing new amount nor activity.

I paid off rest of my phone, an amount of 112, the bank processed and completed the amount but on T-mobile it is saying I still owe the amount and does not show I have paid it off in the activity feed. It’s been 2 days. It says my phone is still locked even though I paid this. I paid the general bill at the same time and it is showing that in the activity. I did two activities at the same hour and it is not showing the second one.

5 days ago

D.IsonFirst activity

asked in Accounts & Services

Forgotten Password

I have forgotten my Wi-fi password and it is about to drive me insane. Each time I “troubleshoot” for the answer, I only receive responses on how to change my Account Password….. AHHHHH Can someone out there in T-Mobile land help a girl out!!! I need to Change My Wi-Fi Password!!!!!! Helpppp

5 days ago

SHERI81First activity

asked in Accounts & Services

NO PICK UP @ STORE OPTION ONLINE...?!

I set up my account online and placed my order online to pick up my phone at my local store. Then when I’m trying to either upgrade and also add a line its only giving me the option to have the items shipped and doesn’t give the option for me to pick up at my local store like it did before….VERY AGGRAVATING!!! Been trying to do this for the last 2 days or so. And I’ve only had my account open for the last 2 days….!!!!

5 days ago

GoingFullNerdFirst activity

posted in Accounts & Services

Assurant Sent me a non working Phone

Has anyone else received a damaged unit as an insurance replacement. I was sent a replacement iphone as part of my claim and the unit was unable to activate or be used. Assurant and T-Mobile are still giving me the biggest runaround.

5 days ago

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