That API is for T-Mobile Netherlands, not for US. 😊 Our detailed billing options for customers can be found online at my.t-mobile.com or through our T-Mobile app assuming you are on an eligible rate plan! https://support.t-mobile.com/docs/DOC-2504
Great question!We do not have a public API (it's actually pretty closely guarded even between internal teams for safety purposes) that would render you billing info due to security protocol. 😥Please let me know if you have any other questions!-Lauren
Chris is still doing some research on this for you, but we'll update once we know more!-Lauren
Just wanted to check and see if the link Gramps provided helped! 😊 -Lauren
Just wanted to check back in on the advice Marissa provided! 😊 -Lauren
Hmm.So are you trying to activate the SIM cards only, and already have existing lines? Or are you attempting to establish the lines as well?-Lauren
So long as you have a post paid eligible account, it's pretty easy to get your phone records! You can just follow the steps here Print phone records -Lauren
Just wanted to check in again!-Lauren
Hey @prblondie33 😊 There isn't a way that we as a company offer.-Lauren
Hey there!Just wanted to check in and see if you were able to fine a ticket like Amanda suggested!-Lauren
Just checking in again on the ticket possibility! 😊 -Lauren
If you are interesting in moving forward with the option to root your device, I would suggest reaching out on the XDA developer forums, they are a better resource for exploring that option than here as we are limited to what information we can give by manufacturer. As already mentioned, that route does come with risks including the possibility of a device brick.It doesn't appear there is an option to remove the app directly, we'll definitely get this feedback passed along to Samsung for feedback on future builds!-Lauren
Hey there!We know you had a rough experience so we wanted to follow back up and see if you were able to follow the suggestions Mike made and get this resolved! 😊 -Lauren
Just wanted to check in on the questions Amanda asked above!-Lauren
Our offers only apply to GoGo 😥It would not work with other WiFi providers.-Lauren
Just checking in on the question above! 😊 -Lauren
That's a great question!If you had a future dated check set up, it will still draw-if this is the case, please contact us for options. If it was just an extension, then you are all set!-Lauren
Oh man, definitely sounds like we have some things to work on and figure out! We aren't able to view orders through the forums, but I would suggest reaching out to T-Force on FB or Twitter! They will be able to complete the fix online and you'll have a record of what is processed!-Lauren
Does this seem to happen with anyone and everyone that messages you, or is there any pattern on the side of the senders? -Lauren
Hmm. It sounds like there may need to be a ticket filed. While it's true we're often very very limited as to what we can do with a foreign network, if it is something from our side, a ticket is the only way to identify that.If anyone has the opportunity, I would suggest reaching out to T-Force on FB or Twitter (links in my signature) and see if they can file a ticket!-Lauren
@magenta7948522 Hey there!You will want to reach out to us directly through customer care so we can get that looked at. 😊 Community-2153 -Lauren
Hmm. If you've tried multiple browser types, and file types, it certainly sounds like the issue has to be somewhere on our side. I would suggest reaching out to T-Force on FB or Twitter to see if they can assist with either the upload itself, or with having a ticket filed to have your upload issues further investigated.-Lauren
Weeeell. Hm. My resource would be what you posted, but you've already proven there's an issue there. I'm going to go ahead and take your screenshots and do some sharing with our partner teams and see what we can find out!-Lauren
The document below will give some info on how to disable message blocking! https://support.t-mobile.com/docs/DOC-1712
There's a few factors at play, but unless you're in a remorse period it's unlikely for a simple return.Have you already spoken to our care team?-Lauren
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