Unanswered questions

9990 Discussions

Home Internet Gateway Needs Reboot Multiple Times Daily, Internet Access Dropping

Multiple times on most days, at no particular time of day, internet access stops working. Devices can still connect to the WiFi network, but there is no internet access on WiFi or wired until the device gets turned off and back on. In rare cases it might work itself out within a matter of hours, for example if I am not home to reboot it. It has been like this the entire time I’ve had it, and it causes parts of my security system not to work, as well as stops my crypto mining that my PC does when I’m not using it, therefore actively costing me money when I’m not home to babysit the gateway (eg, at work).I really, really want to stick with T-Mo but I’ll have to sign up with the local cable monopoly if uptime is this bad.

1 year ago

jackitheripper

asked in Billing

Scam?

As of the past four days, I have been receiving numerous phone calls from 1-844-796-0648. I looked up the number and it seems to say on multiple websites that this is a scam claiming to be T-Mobile, so I have been ignoring the calls since.As of yesterday, I received a letter in the mail saying that I have an outstanding balance. I checked my account and there is no outstanding balance. The letter looked suspicious to me considering it does not look like any other letter I have received in the past from T-Mobile (the paper is different, there is no color to the paper, etc.). I looked up the phone number provided in this letter as well which states it is the financial service department (1-888-310-8471). I found that this also seems to be a scam number as well. I guess my questions are: is anyone else dealing with this? is this actually a scam? if this is a scam, how did they receive my information (phone number and address)?

8 months ago

EsbeekayFirst activity

asked in Troubleshooting

Slow upload speed and T Mobile home Internet

How do I improve the upload speed of my T Mobile home Internet? The download speed is around 70 the upload is just under one, which is horrible

10 months ago

Ret60spFirst activity

asked in Gateways and devices

Using the TMobile ISP Box sim in a Netgear LB1120

I have the unlimited TMobile ISP internet modem, and it works ok, but it has limitations that I can solve by using a different modem. The TMobile ISP box does NOT have a bridge mode and it does NOT have external ports for external antennas. For those of us in rural areas this means we get maybe 1 bar of service. The NO bridge mode means I either intend to let the TMobile modem be a router as well as a modem, and I don’t like this idea for several reasons: 1) The firewall sucks. 2) no masquerade 3) No detail configurable firewall with subnets, 4) No embedded GPS for location & 5) the 2.4 & 5 Mhz Wifi is not powerful enough to reach the far corners of the home and those emitters interfere with the cellular signal at 1 bar, making upload speeds suck for a Plex server. So I prefer my Mikrotik router, and my Mikrotik AP’s stanmding alone on the network - which means I need the TMobile ISP modem to be in bridge mode, (but they don’t have a bridge mode) or I’ll encounter a double

2 years ago

sjsturm007First activity

asked in Accounts & Services

T-Mobile Tuesdays Fuel Rewards 01/04/2022

Hello, Did anyone else have an issue today when they redeemed the Fuel Rewards with Shell only $0.05 was credited in lieu of the $.10 off? My Fiancé and I are confused for we confirmed we are at Gold Status and can’t get through to a Fuel Rewards Rep or a T-Mobile Rep (been on hold for almost an hour and a half (90 minutes).

1 year ago

riian999First activity

asked in Accounts & Services

Will T-mobile accept a phone for trade-in with a cracked back glass?

My wife and I are trying to take advantage of the promotional phone trade-in offer to upgrade our paid off phones to a newer phone. One of the phones has a cracked back glass, a Samsung Note 10+. The crack has the spider web lines spread throughout the entire back of the phone. The rest of the phone works as normal with nothing disqualifying the phone for trade-in; according to their guidelines listed on this page by T-Mobile: https://www.t-mobile.com/support/devices/device-troubleshooting/check-the-condition-of-a-device#heading1No LCD or Screen damageNo Liquid damageThe device turns onFind my IPhone and anti-theft disabled- Will Factory Reset.There is no guidance on whether or not back glass damage is a disqualifier for trade-in or a reason to value the phone for less. The trade-in value for the Note 10+ 5G is $68.00, with the promotional trade-in offer for a S23 phone is $500.00 via monthly credits. I've gone through multiple threads from the previous years; with a 50/50 split of peo

4 months ago

MachooRookie

asked in Troubleshooting

Home internet speeds extremely inconsistent and connection drops intermittently

We jumped on home internet service as soon as we heard about it. For a long time now, Comcast has been the only choice in Baltimore City and it feels like they squeeze city residents to subsidize lower prices for their customers in the counties where they have competition. Our current Comcast bill is just over $100 per month with their most basic service, a bundled Internet + TV. We don’t even use the TV service but they wouldn’t give us a plan with just internet service. This costs us about $110/month. I can plug my brother’s address (he has VZ Fios) in on the Comcast website and get offers for $39.99/month. I’ve been looking for a way to break free of Comcast for years now so I want to love this service but it’s just not measuring up.We had one of the mobile internet gateways delivered on 3/9. I started testing it immediately and was consistently getting speeds well over 300Mbps down on the first floor of my house. I even hit above 400Mbps a few times. So I went ahead and put that g

2 months ago

007BondMI6Helper Level 3

asked in Troubleshooting

External Antenna Makes Massive Difference For Me!!!

Ok I decided to see what an external antenna would do and wow.I got the kit from Waveform as it’s an ok price and reputable money back company.So I have an n41 tower 3 miles to the SW, a B66 .5 miles to the W, and a n71 2 miles to the NW.If I put the can in the NW window it get the B66 ok and never holds the n71 for long. If I put the can in the S window it just does not hold the n41 or the B66.So I have been living with the can in the NW window with the B66 and 75/25 average and solid for days on end slow and steady.I wanted the n41 tower as my test show it rock on my phone so I figured let’s see if an ext ant can do anything.So remember can in S window cannot get the B66 to the W and also n41 is to weak. Open up can, remove 3 and 4, snap on new leads, put can back together, hook up ext ant that is just outside window aimed right at the n41 tower. Time to rock great signal and 650/110 speeds.So not that bars matter but in the NW window B66 was 3 bars almost -100dBm with SNR of 10db so

2 years ago

SetnineFirst activity

asked in Accounts & Services

4K UHD is this free on Magenta Max?

Is this free on Magenta Max Plan? don’t understand why you need to turn on if so.

1 year ago

blue240sx44Speaker

asked in Troubleshooting

T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands

switching towers/bands --Hello I just got my 5g router in the mail 2 days ago the first day was a complete bust i had 3 bars but the connection was horrible/non existent so i tried did some research and used the app looking for the best signals and everything moving this thing all over for hours-still 3 bars and i would think thats enough I literally could not even get it to load speedtest before or a webpage hardly no connecting to anything basically when its on this band/tower not even the web user interface it also only has a primary connection and no secondary the primary is b71 and the secondary is not connected. then i just left it alone and randomly tried it and it only had 2 bars this time-weak according to the app but it actually loaded a webpage then i managed to get 50mbps on a speedtest and watch some youtube on 4k! i was feeling good i looked at the web interface and noticed i was not on the same band anymore and the primary b66 and secondary n71 bands and then bam it swit

9 months ago

Richardcranium88First activity

asked in Accounts & Services

Affordable Connectivity Program (ACP)

Why is it T-mobile does not honor this program, Affordable Connectivity Program (ACP)? It is not as if they would be losing money, they stand to lose a customer over this presently, and that would be me.

5 months ago

CrankyCFirst activity

asked in Android

Suddenly unable to Send/Receive Calls

The last two days I have been receiving an error “Your phone’s not registered on a network, so you can only make emergency calls.” when making a calls. This is only the last two days. The error seemed to go away when I took out my SIM card and put it back in for a refresh. It is now not working at all. Please assist as I cannot even call T-Mobile. Much appreciated,Sason Danley

2 years ago

MckinleyFirst activity

asked in Troubleshooting

how to get more then 2 bars on my home internet gateway?

We just got a new home internet gateway and I can’t get it over 2 bars in 5 different places I have tried putting it in the house. Am I doing something wrong? Because I’m doing what it’s telling me to do

22 days ago

elginherdLearner

asked in Troubleshooting

Modem Storage Overload?

My gateway has a warning message: “modem storage overload”.Is there a way of fixing that short of resetting the gateway?

2 years ago

AGReklaw_XX73First activity

asked in Troubleshooting

How Can I Setup My T-Mobile ID for My Home Internet Account...???

I signed up for the Home Internet and got an email that I was activated on 04/01/21... A few days later the cylinder device arrived and connected to the internet easily. Nevertheless, I cannot register to get a T-Mobile ID for this account. I cannot login online OR use the T-Mobile app because it keeps stating they don't recognize my email. I've had two lengthy phone calls with support and visited a store (whom in turn called support)... As of now I STILL can't create a T-Mobile ID to manage my account. (This account was created using my Pre-paid phone account...) At first I thought it didn't matter that I couldn't access my account since the service is working so-so... But at the end of the first month my service was cut off as the person who initiated my account did not ensure that I was signed up for autopay. I never received an email about my bill. When I called about my service they wanted me to pay the $65 + restoration fee + plus a fee for making a payment manually over the phon

11 months ago

pirate BobFirst activity

asked in Troubleshooting

Using a wilson booster with my t-mobie 5G home internet gateway

i have the black gateway which picks up 1 to 2 bars of signal. I decided to purchase a wilson booster to get a better signal. Now I get 4 to 5 bars. Unfortunately, after about 10 minutes or so my latency goes from 40 to 60 up to 400 or more which makes the boosted signal useless. I thought it was the booster setup, so I replaced it with a new one. Still does the same thing. When I just use the gateway everything works fine but my up/down speeds are reduced from 15mps/5mps to 3mps/3mps. Any thoughts on what is causing this. T-mobile customer service was not able to help me with this.

11 months ago

Garyh99First activity

asked in Troubleshooting

Security Cameras

I’ll be getting my T-Mobile Internet Gateway this week. I have a Swann security camera system that I want to install and view over the internet. Will the T-Mobile Gateway allow me to do this?

3 months ago

KalaFirst activity

asked in Gateways and devices

smart tv connection to tmobile home internet

Tmobile home internet can't connect to my roku tv. It's visible. But it won't let me connect. I tried my new password, the admin password, and the wifi key. None of them work. When I turn my S21 ultra into a hotspot, that seems to connect just fine to my tv.

2 months ago

YukonFirst activity

asked in Troubleshooting

Internet Gateway DHCP/DNS Address Settings

Recently received the home internet gateway, the tubular one. I would like to change the default DHCP settings to a different network. More importantly I want to use the OpenDNS or Cloudflare DNS for all of my devices. It doesn’t appear we can make these changes. We should at least be able to use a different DNS. Anyone have info on this? Thanks.

1 year ago

JaviairFirst activity

asked in Gateways and devices

Tmobile 5g home internet + Xbox Series X not compatible

Thanks to T-Mobile’s Test Drive, I can try out the home internet for 15days. I’m getting good speeds and so far so good… I was really happy with the service until………It’s not compatible with my Xbox Series X. Apps like YouTube, Twitch, Hulu all work. But if I want to play games online, that’s where it doesnt work. I get disconnected from the games respective servers. Doing a test on the network I get UPnP unavailable. I can retest until the UPnP is available but as soon as I start playing a game online, it disconnects. I see that I can attempt to connect a wireless router but I cannot control any settings on the App or if I log into router via a web browser. The only thing I can do is change names and passwords, but nothing else. Can a wireless router be connected to the gateway? If so, which brands will work best?There are other posts about this issue but no answer. I hope there is a solution or else the home internet goes back to T-Mobile and they will lose out on $50/month.

5 months ago

w9fyi78750First activity

asked in Gateways and devices

Cell towr metrics?

I’ve just received my nw Nokia 5G gateway, and while it is not perfect, it does work. I can use my vpn, I can get my Eero mesh system to interface just fine. However, I’d like to figure out what acceptable cell tower metrics are. I’m totally blind, so I can’t see the touch screen at the top instead, I use VoiceOver on the iPhone to look at the cell tower metrics on the app. Is there anybody who knows that the proper values are? Also, is there any kind of beta firmware for this device to test out some of the new features?

1 year ago

robertcohrsFirst activity

asked in Troubleshooting

VoIP with t-home internet

I try to use my Magic Jack VoIp phone via t-home Internet with Router TM-RTL0102.phone is ringing but audio is one way, i.e. I cannot hear the caller but he hear me.Any thoughts on setup ? Robert

6 months ago

AWRivard71First activity

asked in Coverage & Signal

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