Greetings!No news on when the updates will be available for all account types, but we are happy to pass the feedback along!-Lauren
Greetings!Have you tried restarting your device to see if this resolves the issues?-Lauren
On most plans, add a lines do have their own "cost" or add a line rate, which they would be charged anytime a line is active. For example, if there was a 4 line account, and any of the two lines were suspended on military, the account would charge like a 2 line family plan, no charges for the two suspended lines. It can get a little tricky if there is a 2 line family plan, even if 1 of those lines is on military suspend, you are charged the full family plan so in events such as that it's better to temporarily split to individual rate plans.What exactly are you being billed for that we need to help clarify? With more info, I hope I am able to help. 😊 -Lauren
Greetings!Typically once a payment is received, it is processed right away and there isn't a window to cancel. 😥Some financial institutions will allow you dispute a payment and have it returned to the account, however, there may be fees from the bank involved and we will charge a failed payment fee.-Lauren
Greetings!There *should* be a prepaid version of the app out, as of now. It's a bit different than the standard, but if you can try again, can you let me know if you are still having issues?-Lauren
Hey!As I''m not the dev, I'm not sure if that functionality can be added back, or if it was removed for some greater purpose during the upgrade, but I can check!-Lauren
Hm, that's no good.Have you tried a master reset with the hardware buttons? Master reset: Apple iPhone 6-Lauren
Just popping in to let you know we are still following up on this 😊 -Lauren
He's saying the issue with the expiration is separate from the "keep me logged in" button somehow, although it does seem like the timing was pretty similar with the toggle being removed. They're going to go ahead and look into session expiration and see what's going on though.
I know for me personally it happens in FF, and it just seems to be at random, and without anything to clear my cookies.
Does it allow you to do the button combo for the reset?-Lauren
Has the getting logged out issue stopped for anyone else? I'm not experiencing the issues the same as I have been as of yesterday.-Lauren
Yay! I am glad I am not the only one who stayed logged in. Can I just get the Summer Friday where I leave early, Ryan? :/ I am pretty sure of your summer Fridays, smply. I still believe in them for you!-Lauren
Greetings!It will be dependent on your individual filing and what and how you report. Depending on the situation, we are typically contacted by the overseeing agencies and it goes from there!-Lauren
You can just pay the deductible in store if damaged and upgrading devices. 😊 -Lauren
This isn't an issue we have otherwise seen. 😥Have you been able to find a resolution?-Lauren
Hmm, does your device not have a warranty through us?Have you spoken to your store about the possibility of a loaner? They may be able to assist if you are going through a formal warranty process.-Lauren
Thanks so much for reaching out!We do have some unlimited streaming options, however, it is only from your phone. Were you wanting to stream from computers, or use netflix on a TV in the RV?-Lauren
Hey there!Great question and thanks for reaching out! The live chat link is only active during live chat hours of operation, and when there is enough availability for a live chat rep! Looking at the Contact Us Page right now, the link appears active as of my posting time! Community-2153-Lauren
Hey @davidnovaak 😀Products like that do require primary native T-Mobile coverage, so I would not work for a situation such as yours where roaming would be the primary. 😥 I wish I had a more favorable answer and hope you are able to find something that works for you and your mom!-Lauren
Just wanted to check in and make sure you were able to make the changes you needed! 😊 -Lauren
Hey there!Just wanting to check in and see if you had a chance to try the steps above!-Lauren
Great question!What type of account have you signed up for?-Lauren
Hey there!I haven't heard of any plans to extend the call drop mark, but we can certainly pass the feedback along! 😊 -Lauren
It's best to go ahead and contact us directly!We can activate a new SIM and new phone number to replace the ported out number in most cases! 😊 -Lauren
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