Hi,We’ve recently switched over and I am trying to get all the rebates submitted and promotions applied. So far it has been quite a bit of work to figure out how to activate promotions or submit for rebates, which is frustrating considering all the effort put into promoting them. The current issue is that although I have found the page https://promotions.t-mobile.com/rebates Once I am “inside” of my account the reCAPTCHA button has the error “ERROR for site owner: Invalid domain for site key” and since I cannot do the reCAPTCHA I cannot submit the rebate information. Is there another way to submit rebate requests? Or is there any info on the page error being resolved? Thanks for any input!
I bought an S10+ ulocked phone from Ebay a couple of years ago. Carrier is TMobile. It has not updated in some time, although when I try to get updates, my phone tells me its updated. My husband’s S10 phone is at Security Patch Feb 1st 2022, One U.I. version 4.0, and Android version 12. MY phone is Security Patch July 1st 2019, One U.I. 1.1, Android Version 9. Can anyone help me fix this? Thank you!
I had my my printer connected to my network with no issues for months. Out router accidentally got reset and since then my printer won’t connect stating the mac address isn’t correct. I’m using a HP printer and windows laptop. I’ve tried everything I can find in these forums and nothing is working. Please help!
Why is my IP constantly changing? When this happens I have to call my Hulu subscription and change it there also because I can’t access my live tv! And we go through this at least 3 times a week because it’s constantly changing
I get the dreaded “Your account type is not supported on Samsung.com. Please see the non-supported account types listed on the page.”I have a normal Magenta account that is not, government, employee, prepaid, past due, or any of the other possibilities mentioned by the error. I have also had this exact same account setup for years and years and have no problems doing this same upgrade in the past.I have been going round and round with T-Mobile and Samsung support and both say it’s the other’s issue and are unable to provide any assistance. It’s extremely frustrating. I’ve been such a loyal supporter of Tmobile for so many years it would be nice if they could provide even bare minimums of ethical and helpful support. Anyone figure out a solution?
Can I pause or disable my 5Ghz band so that 2.4 items will connect?
Let me start off by introducing myself. I’m a govt worker who has to forward monitoring system events from his email to phone SMS/MMS for easily heard and read notifications. I’ve been on ATT for the past 13 years where this has worked fine, but just changed to T-Mobile this past week where now I am receiving mostly undeliverable kickbacks to my mailbox, where it works sometimes but more than often not. I called T-Mobile and they stated that they are decommissioning the @tmomail.net gateway, but has not introduced a new feature to allow mail to SMS to bypass or take the place of the original technology. I googled and found T Mobile has been saying this to customers since 2022, but yet the feature still exists. It almost seems like a go-to response on their script when they can’t find an answer or fix for the person’s complaint. While on the phone with T-Mobile, the agent informed me they were not seeing drops on the spam filter and this is likely not spam related. However, after diggin
I have wanted to upgrade my phone, and am a new customer - so I am still eligible for the new phone activation promotion. They are running a 50% off promo on certain iPhones. It is actually 50% off because they issue a bill credit for half of the financing charge. Say the phone is $18/month normally to finance over 24 months. They say they will give a bill credit for $9/month for 24 months (thus, keeping you as a customer for the whole 24 months). If you cancel your service, of course, you owe them for the balance. Anyway, the contract/sales agreement they are asking me to sign says nothing about what they have promised. It states that I agree to pay for the full amount of the phone for 24 months. It does not state that they agree to give me a bill credit for 50% off the monthly fee. I asked the rep about this, and he explained that it isn’t in writing. It is a promotion, so I basically have to take their word for it that I’ll get that 50% credit. I’m trying to find out if anyone else
I turned 55 today and trying to change my plan online to the Go5G plus 55. I can’t see that option in my account online. Do I need to change that in store / in person? Thanks in advance!
Good evening, i need help. I have an Iphone 11 from your company and i have issues with sim card. I have to unlock it. I don't know what to do. I don't live in USA, i live in Germany. What should i do?
How do I stop my T-Mobile internet from blocking certain web sites that I use
I have two-factor authentication (TFA/MFA) set up with an authentication app for my prepaid account. I just got a new phone and am trying to find how to switch the codes over to it, but I cannot find where to make the change. I can’t remember how I set 2FA up previously, as it was several years ago. Does anyone know how to do this?
I've recently finally upgraded to 5G. I've been putting it off and apparently for good reason if I'm not connected to Wi-Fi. I have absolutely no internet so when I leave the house I can't use any apps. I was shocked that they were actually giving us a new free phone but now I see why because the service is so terrible. It's the only way they can keep you on it. Why is 5g so bad?
Just spent 4 hours on the phone with TMO tech support (4 people). Could never get wireless connection to work on my desktop computer. Called retail store in Mokena IL and they were of no use. Bringing back the unit to the store tomorrow. I will wait for Verizon service in my area. One person in tech support told me my account was not set up correctly, other we just clueless. So much for the 15-minute setup, Was really looking forward to high-speed service in the rural area where I live. Guess I will need to wait a little longer.
I have close to 50 devices that connect to my wifi. Presently i can connect only couple of those to T Mo home internet gateway. iPad 4th generation and iPhone 14 Pro Max are amongst the devices that are not able to connect.
In September 2022 a handset was purchased from T-mobile using my chase checking account. Then again in October 2022 another handset was purchased from the same account. I immediately alerted chase as i did not make these purchases nor did i authorize these purchases. Someone clearly jacked my account and is now enjoying two new phones at my expense. Chase was not able to help me and advised that it first needs to be addressed through T-mobile. This is where I hit a roadblock due to T-mobile’s inability to handle a fraud claim and their lack of care for customers. I have called countless times, filed 8 dispute forms, and sent multiple follow ups. Each time they cancel my claim within three days. This is unacceptable. As a customer for over 6 years, i have never missed a payment and opened two accounts with T-mobile. It is frustrating that Tmobile doesn’t seem to take fraud seriously or even give clients the decency to file a complaint. Please advise. I would like to opportunity to speak
Will i be getting a call back still? Two days ago i reported problems after adding home internet. They did a reset and it was supposed to get better. it didn’t. Yesterday i reported it again to customer service. the phone reception was so bad that i had to use a verizon phone to make calls. long wait times and soooo many dropped calls before i switched to verizon. Last night i was told theyd reach out to engineering about why my service was so bad, slow, unreliable. no update in almost 24 hours. The tv cant maintain a connection to wifi. the phones dont work. I am using another company to access the internet. this is ridiculous. techs keep saying oh your tower has 5G but the gateway says no connection, poor connection, or weak connection. Nothing else. It’s elevated and by a window as requested. I need somebody to actually help. Ive wasted hours of my time on this, and youre going to charge me for this horrible service i’m sure. please contact me or else tell me how to send all of th
I live in southern Florida and I use RedPocket GSMT, and I noticed how T-Mobile has super spotty coverage where I live. I like T-Mobile because they support their older networks much longer than others HOWEVER, I strongly ask T-Mobile that I be able to call and text from my own house because it is nearly impossible to do so. I may catch 1 out of 5 bars of 4GLTE on my Galaxy phone if I am standing outside for long enough or it will catch a very faint 1 bar 4GLTE signal only for 10 seconds then back to cross sign signal on the top right corner! Not even do I get 2G “E” logo because 2G doesn’t exist around my house. It is frustrating that if I want to call or text my relatives or friends I have to go a couple houses down to catch a slightly stronger 4GLTE signal even get “E” sometimes. I am not saying I need to have all 5 bars at my house and I will be happy with just 2 or 3 but if someone can PLEASE help me on how I can contact T-Mobile for “Coverage Support” or something so I can have s
How do you connect Brother HL2270DW to T-MOBILE home internet?
I have read that T-mobile does current month billing. However, the T-mobile rep said the billing is post paid i.e. the bill is for a previous cycle. If that is the case, I have paid an extra month of service fees because my billing started as a current month bill. Can someone clarify? Thanks.
Cannot find chat. Was changing phones. Have no landline, but have internet. Got message that SIM change is complete - but not working!
When I try to port over to Verizon, the request won’t go through. My phone is unlocked, not in default and I have the transfer PIN. But Verizon has tried a couple times and it won’t go through.
My Wi-fi is working but neither my iPad nor iPhone will pick up/connect to it and clearly data isn’t working because I cant access any (no Google, YouTube, Spotify, Bank, Apple Store etc.) Is there a tower down or something? I also call TMobile customer service and keep getting cut off or told to call back later.
Looking at the International Data Pass, it looks like it has to be tied to a single line, not the two lines that we have under our plan, is that correct? We plan on some international travel, and it makes no sense for it to be only one of our lines.
I’ve been having some odd network problems recently -- I have chosen to have seperate 2.4 and 5 ghz wifi networks due to some old devices (namely, a printer) not being able to use a combined network. I’m seeing some devices on my network unable to connect to other devices on the network when connected to the 2.4ghz SSID. Other devices have no problem.In any event, when I go to 192.168.12.1 and log in, I only see the 5g network listed. In the mobile app I’m seeing both.I’m not sure this has anything to do with the problems I’m experiencing but I thought I’d mention it...
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