Unanswered questions

10039 Discussions

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JLynn68First activity
asked in Coverage & Signal

Network unlock

What happens if I do NOT unlock my network to my phone?I have received several messages that my network unlock is about to expire.

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gramps28
Pillar
10 months ago
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RbDoc71Rookie
asked in Android

cell tower internet

my Samsung suddenly lost cell tower access to internet. Any solutions out there ?

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Pillar
5 months ago
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BigEinTXFirst activity
asked in Accounts & Services

T-Mobile account login issue with Firefox

T-Mobile,Loyal customer hear since VoiceStream and Aerial days.  It’s very frustrating that a tech company hasn’t yet addressed compatibility with login to my Tmobile account via FireFox [latest version 93].  I’m in it right now typing this, however…it absolutely hates:https://account.t-mobile.com/signin/v2/https://www.t-mobile.com/signin?I’d loved to see this fixed, instead of timeout or messages like we must have got our wires crossed.  Thank you.

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S
1 year ago
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Jim PerryFirst activity
asked in Troubleshooting

How to improve wifi coverage with my Gateway

The Wi-Fi signal strength in the family room from the T Mobile Gateway is much lower than when we were using the Century Link Modem-Router. Our house is brick and probably has old lathe in some parts of it. But the distance between the Gateway and the laptop is not more than about 40 feet, with an almost line of sight between the gateway and laptop via a regular window and patio doors.I just looked at the Ascus router (Amazon.com: ASUS AC2900 WiFi Gaming Router (RT-AC86U) - Dual Band Gigabit Wireless Internet Router, WTFast Game Accelerator, Streaming, AiMesh Compatible, Included Lifetime Internet Security, Adaptive QoS). It’s only $125 on Amazon.Would it be necessary to have this router in the family room?Does this router need to be plugged into the gateway with an ethernet cable? (That I would have to drill holes in floors to route).

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J
1 year ago
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baseballloverFirst activity
asked in Android

virus

so I apparently got a virus on my phone. I think I know how I got it/where it came from. My question is… If I take the sim card out and reset the phone to factory and put the sim card back in, will I still have my pics and contacts?

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gramps28
Pillar
1 year ago
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mm1717Learner
asked in Android

How to make wired headphones to work properly with Android phone calls?

Headphones work fine for listening songs (e.g., youtube). However, headphones leak sound when used with visual voicemail and with calls (including app calls), even when volume is set to minimum. I tried using a few different headphones. My phone is Samsung. Why is this happening and did anyone find a solution? Is it Android 13 issue or Samsung issue? 

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M
1 year ago
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fiona6597302First activity
asked in International

International Roaming Data being throttle too much

I’m on the Magenta Max 55+ plan.  I specifically took it out because I travel a lot and was finding the normal roaming data speed of 128Kbps unusable.  Magenta Max+ is supposed to give double this -  256Kbps but I never get this download speed.In the UK my phone connects to either T-Mobile or Vodafone UK depending on location.  These speed tests were done with full signal strength bars and LTE showing:T-Mobile   down 70 Kbps   up  240 Kbps                 down 80 Kbps  up  220 Kbps                  down 60 Kbps   up  230 KbpsVodafone UK  down 110 Kbps  up  230 Kbps                      down 120 Kbps   up 250 Kbps and it’s not just the UK.  In Ireland over Christmas I got the following speeds:                   down  80 Kbps    up 240 Kbps                   down  80 Kbps    up 230 Kbps I understand about the phone connecting to the networks at a high speed and ‘throttling’ being performed by T-Mobile depending on plan.   But my connection seems to be throttled too much and I’m not getti

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E
9 months ago
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janetschLearner
asked in Coverage & Signal

hp deskjet 2755e to wifi

I have a new desk jet printer and can’t get it hooked up to my router. it doesn’t find the connection. I’ve been working at this for a week. Additionally i have a chromebook

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K
4 months ago
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RenomattFirst activity
asked in Accounts & Services

Google Pixel7 updates

I bought a new Pixel7 in November and signed up for Tmobile. Google has sent monthly updates but my phone has not added them. I contacted Google who said it is T-Mobile problem My last update was November 2022. Anybody else have this problem?

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gramps28
Pillar
1 year ago
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vedantkumar.007First activity
asked in Gateways and devices

Windows laptop is unable to find wifi network but other devices can

I have Windows Dell Inspiron 15 5548 Laptop which is unable to find the wifi network. I have Sagecom 5688W router which is configured with two separate 5Ghz and 2.4Ghz networks. I am able to connect all other devices properly but facing issue with this Laptop. I have updated all the network drivers as well. I am left with no option than to ask here.

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Community Manager
3 months ago
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Busy-beeFirst activity
asked in Accounts & Services

Claim Denied by Assurant - says no coverage on the date of loss provided

Here is the background of my issue with my phone claim to Assurant.  January 2 of this year, I lost my phone then that night I filed a claim for this incident and provided my card details for the deductible.  Two days after, I receive a denial letter through email that my claim is denied saying I have no coverage.  I was surprised about this news so I logged in to my account dashboard and verified that I have been paying the 360 protection on the current month. Called Sprint support and the agent reached out to Assurant confirming that I have coverage and been paying for at least 2 years for the insurance.  Come to find out that what Assurant has been receiving still is the info connected to my line is still the old phone (Note 10) that I had before I got the phone that I lost (fold 4) and that is the reason why they denied my claim.  When the sprint agent came back at me, interrogating me about any evident that I have been using the Fold 4, in which this question don’t make any sense

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3 months ago
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ali2005First activity
asked in Troubleshooting

Tmobile Home Internet

I’m having a problem with my T-Mobile home internet where sometimes the speed is unbearable. I’m talking speeds as low as 5 mbps. Does anyone know how you can fix this problem?

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copz1998
1 year ago
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TaxProsFirst activity
asked in Accounts & Services

My business Caller ID name appearing incorrectly on T-Mobile phones

Hello! My business phone provider - which is handled by Spectrum Voip - displays my business name correctly at all of the other mobile providers, but for some reason it displays the name of a former employee when a T-Mobile number is called. I spoke with Spectrum and they confirmed that they have my business name properly listed on their end and informed me that the issue would then be on the receiving end. I spoke with T-Mobile customer support, and they told me that since I do not have a T-Mobile number that there is nothing that they can do??? I read through some of the other posts on this topic and it appears that there are 3rd party providers that could also be the cause, any guidance on how I could go about having this corrected with T-Mobile or 3rd parties is greatly appreciated.

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1 month ago
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alexsarnoFirst activity
asked in International

No service

Hello everyone, I am using an iphone 15 with dual e-sim. I am currently in Italy and my T mobile is not working. It always did so I am not sure what the problem is. I need help...please

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1 month ago
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VeracityFirst activity
asked in Coverage & Signal

Cruise and International Access

My family and I have Simple Choice Plan and are going on a cruise from Boston to Bermuda.  It appears that we’ll have Data and Text in Bermuda for free and $0.25/min for Talk.  Curious about access while on the ship.  Will our talk/text/data plan work while at sea?  Or do I need to purchase something additional from T-Mobile or the Cruise line? I see something at https://www.t-mobile.com/cell-phone-plans/international-roaming-plans/cruises, but doesn’t return any data when I enter “Norwegian” for the cruise line. Just want to understand our options.

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F
2 months ago
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RhondahockmanFirst activity
asked in Coverage & Signal

activation

I need my  new phone activated 

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4 months ago
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FlyiadFirst activity
asked in Troubleshooting

Home Internet so degraded

We’ve had the 5g home internet for over a year and everything was acceptable up to about the middle of March. Not the speeds we hoped for, but good enough (150/70), and reliable enough with few problems. Suddenly (mid-March) we started getting daily and multi daily internet disconnects. The app would show a great signal and internet is connected but it wasn’t. Nothing requiring internet worked for between 5-30 minutes, while the internal wifi was fine. Sometimes a reboot would help (probably coincidental) but mostly we just had to wait. And speeds consistently dropped by half (60/30). Multiple calls to tech support and they finally replaced the gateway from the old round one to the newer square one. Guess what, same problems, and even slower speeds. Reading comments here it looks like TMobile has oversold capacity and if that’s so, it’s not going to get better. Sadly, we’re about to return to Verizon FIOS unless there’s some resolution to this. Looking for ideas to fix this.

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F
1 year ago
A
alertSpeaker
asked in Plans and Services

Tower outage, no communication, internet keeps disconnecting

I have had internet problems for the last few weeks, and I was recently told the tower next to router is down without any estimate on when it will be back up and all traffic is being diverted to a further away tower, which is causing the disconnects. This was not communicated, probably to avoid losing customers. What is the recourse for this situation? 

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C
10 months ago
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MikeFromGCFirst activity
asked in Android

Fold 5 hearing aid compatibility (ASHA)

Does anyone use the Samsung Fold 5 with hearing aids? I want to make sure that the Fold 5 is ASHA (Audio Streaming for Hearing Aids) compatible so that it can stream calls to my hearing aids, but a search of the Samsung Fold 5 manual does not find any matches for ASHA and I can not find any email address for technical questions for Samsung.Has anyone paired their hearing aids using ASHA to the Fold 5? 

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Community Manager
7 months ago
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aparatus13First activity
asked in Upgrades and Orders

T-Mobile Trade-In Gone Wrong

So I’m still dealing with a trade-in issue from just over a year ago. I mailed my device in, pictures and video of me packing the box, the box taped, with their prepaid label, the tracking number they provided showing it was delivered to the facility, etc. Why go through the extra hassle of photo/video, you may ask, because this happened once before with AT&T by mail trade-in. Well, you can guess what happened. T-mobile claims they see that it was received by their facility but not one person can tell me what was in the package. They claim they cannot find the device in their facility. So I ask, then what notes are made regarding the the receipt of the box and its contents. No notes, no nothing. As far as I can tell, they lost it. USPS says it was delivered and received by them, yet T-Mobile customer service just keeps filing claims to say they’ll look for it. 6-8 weeks later, the claim is closed, no notes or updates regarding it, and never once do they follow up. I have to call th

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syaoran
Pillar
1 month ago
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rich6630Rookie
asked in Accounts & Services

Lost my phone and cant get the verification text code

Simply put,  I lost my phone,  so I have a brand new tmobile sim in front of me and want to update my sim and place it into another phone,  yet I'm prompted to get a 6 digit verification code that's being sent to the missing device.  What do I do?

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syaoran
Pillar
7 months ago
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RalphsonFirst activity
asked in Coverage & Signal

public hotspots

I recently switched to T-Mobile from Verizon. Verizon has numerous public Wi-Fi hotspots that gave me Wi-Fi connectivity in lots of public places. T-Mobile supposedly has these too, but I’ve yet to find one. I can find no map showing where they might be, if they exist at all. Anyone have any information about this?

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gramps28
Pillar
5 months ago
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AfonsoAlvesNorfolkVARookie
asked in Android

Bad request - Second time in the day.

 

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1 year ago
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LawnMowerSpeaker
asked in Android

Failure to send/receive MMS on Android phones

From time to time, I'm unable to send or recieve MMS messages on my Android phone.  I've documented some of my experiences here, but I thought I'd raise the issue under a different heading in hopes that someone, perhaps from T-Mobile, could offer a solution or at least a cause for this problem.  None of the suggestions in the aforementioned link help me.I use the stock Android text messaging app because I like its integration with the "Messages for web" capability.  At one point, though, I switched over to Textra and got an error message noting that there were "no MMS connections available" when the send/receive MMS problem occurred.  When this problem happens to me, I have to reboot my phone to restore MMS functionality.  It then works for a limited time before it comes back again.  I'll go through several rounds of this over a period of 2-3 days, then all will be well for weeks.  But the problem keeps coming back.I should note that, when I'm experiencing this problem, it affects only

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1 year ago
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seatocl1First activity
asked in Gateways and devices

moving from cable modem to T-Mobile 5G Highspeed gateway disable wifi?

moving from cable modem to T-Mobile 5G Highspeed gateway disable WiFi? I have a DECO M5 mesh with firewall and security features that do not run in AP mode. I have just unplugged from modem and into the gateway. It is working but would like to turn off the Gateway’s WLAN. I do not want the non-used WLAN to compete with the MESH. Some also have said gaming will not function correctly. They say double NAT’ng.  Why can’t things have simple and advanced modes of setup. Or in this case the switch from a cable modem should have a macro option in setup that if you select it automatically sets all that is needed to simulate a modem.

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iTinkeralot
Pillar
1 year ago
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