Android

Samsung, OnePlus, LG, and more!

  • 1,286 Discussions
  • 8,116 Replies

1286 Discussions

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Caviar918Rookie
asked in Android

LG IMS has stopped

Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?

188
F
Pillar
9 months ago
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rz9First activity
published in Android

TMo is and native visual voicemail

I don't want to use TMo's app.  I'm sure it'll just have ads or do data collection or just otherwise be bad -- it only has 3.5 stars in the play store and looks to be filled with bugs.  You guys suck for dropping support of the built in android voicemail feature which worked just fine.Ugh.  Stuff like this, my terrible reception at home, and the sprint merger make me think more and more about switching -- and I've been a t-mo customer for 15 years!

9016159
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10 months ago
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magenta6231016First activity
asked in Android

Galaxy Watch LTE duplicate messages

As the title says I am getting duplicate messages to my galaxy watch. When im connected to bluetooth everything works fine, texts sync properly when read on one device. However whenever i disconnect from my phone and switch to LTE i get every text ever all pver again. Literally 1000's. You would think the solution would be to leave lte on all the time? Wrong. When i leave lte on all the time then my watch and phone dont sync! If i read the text on my watch it wont update ththe phone anand vice versa. The point of the watch is to be able for the phone and watch to sync AND to leave your phone behind. Ive read dozens of users experienceing the same problem whats the fix tmoble? Ps this isnt an issue with the apple watch lte

156
A
1 year ago
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gmtom1Speaker
asked in Android

Note 10+ 5G GPS & Battery Issues/Problem

Hello,I just picked up the Note 10+ 5G from T-Mobile on launch day, and I'm having major issues with the phone's GPS.  From searching online, it appears this is a known problem that was resolved on the Verizon version with a patch that was issued back in October, but seems to have been left out of the T-Mobile version.The phone will not obtain or maintain a GPS signal lock if you have the network set to 5G.  It also struggles to get a GPS signal when in 4G mode too.  Google Maps/Navigation and Waze both report "unable to connect to GPS", which leads me to believe it's a system issue with Android 10 or the firmware.I found threads reporting the same issue on the Samsung Community​ and XDA, I'm disappointed this bug wasn't addressed earlier like it was on Verizon.  At least I got the Note via JoD, so I'm jumping back to the "regular" Note after my 30 days is up if this is not fixed soon.

144
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2 years ago
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magenta3200699First activity
asked in Android

LG V30 Oreo broke bluetooth audio

After updating to Oreo via the OTA release, bluetooth audio now skips/stutters constantly.  Before the update it never skipped at all.  Anyone else experiencing this yet?  Hardware/Software info:  LG V30 LG-H932 Rev.1.0 from T-mobile.  Android v 8.0.0, 4.4.78 kernel, h93320h software.   The only bluetooth audio device that I use it with (so the only I've tested with so far) is my vehicles Pioneer AVH-X2600BT head unit.

135
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3 years ago
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joshnkFirst activity
asked in Android

Android Native Visual Voicemail Trouble

I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages "Visual Voicemail Activating" and "Can't activate Visual Voicemail". I have VVM on my plan via the ONE Plus add-on.I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working. (Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)

115
tmo_mike_c
Community Manager
2 years ago
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ASHUFirst activity
asked in Android

Android 12 Update for oneplus 7t Pro 5G McLaren

How long did it take to complete android 12 version for OnePlus 7t pro 5G?

108
syaoran
Pillar
1 day ago
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BobalooLearner
asked in Android

Pixel 7 Security Update

My Pixel 7 will not receive  the January 2023 security update . Tried doing it manually and no luck, have heard it’s a T-Mobile issue but that's just hearsay. Heard you can just pull your sim out and put another one in and it will update haven’t tried that one yet.

102
gramps28
Pillar
1 month ago
T
timmob
asked in Android

"LG IMS keeps stopping"

This started on one family member’s V30 yesterday and another today.This affects more than one LG model.Obviously T-mobile has changed something in the network.See this thread here: I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.I worked this issue for more than 8 hours today!

96
L
9 months ago
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WylieProfFirst activity
posted in Android

Samsung Galaxy Z Fold 2 Preorders?

I’ve noticed that AT&T and Verizon have already begun preorders for the new Samsung Galaxy Z Fold 2….Any idea when T Mobile might join? I read somewhere that TMO isn’t doing preorders but will have the phones available at launch on September 18. Can anyone confirm?

92
M
2 years ago
stevetjr
stevetjrHelper Level 3
published in Android

Issues with losing connection to network since September update??

Has anyone else had issues with the "radio" since the last update to G935TUVU4APIA??  I know John Legere had announced late August we would be getting an update for the radio to activate the 4X4 MIMO and 256QAM in the S7 and S7 Edge so wondering if there is a glitch in the firmware.  Since the update it has happened few times when I notice the phone has been quiet or I try to do something and it says it is in "offline" mode.  It shows bars but no E, 4Glte, 4G etc and when I go to service mode it shows what Band it is seeing but says "idle".  I have to go into airplane mode once or twice for over a minute or two and that seems to kick the radio back on and it is fine again.  Curious if anyone else has seen anything "hinky" with the radio since the update.

166491
A
1 year ago
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magenta5483538Learner
asked in Android

Any one else getting "Configuration Notification" messages?

I keep receiving sms messages from short code number with the following text: Configuration Notification. Your MMS Service Settings have arrived. Open the configuration message and save the settings. the messages never contain settings  or an attachment which I would not have trusted anywaysI have received them from the following short codes: 909, 5129, 5126, 5128, 5127. I'm using a one plus 3t and I have verified I am using the correct messaging settings as per https://support.t-mobile.com/docs/DOC-2090

88
V
8 months ago
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bussadude67First activity
asked in Android

Samsung A71 5G Network Issues

So I bought a new samsung a71 5g from the tmobile store almost 2 weeks ago. Love the phone overall but the signal is getting me under 3mbps download and maybe 5mbps upload speeds in places by old phone was pushing 30mbps. Also the wifi calls drop all the time and then data service goes in and out. Here is a photo showing full 4g bars at Ontario airport for example and there is no network connection. Is this a known issue for this model, is there a fix coming? I am about to return the phone to the store honestly.  

84
F
Pillar
1 year ago
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harvey62First activity
asked in Android

LG G7 error message this morning

LG G7 phone is getting constant LG IMS keeps stopping message/ 

69
G
9 months ago
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fluffitudeLearner
asked in Android

LG v60 Thinkq (dual screen): Speakerphone cutting off

I am not sure if this is an OS issue or not, but taking a chance someone will have a fix.  We have two of these phones and they both have an issue where while on speakerphone, it will suddenly and with no discernible pattern or time frame, mute your voice to the caller.  You can still hear them but they can't hear you.  If you take it off speaker, they can again hear you (or use headphones, I was just learned).  Since it's happening on BOTH of our phones and have subsequently found other people online with this issue, they must know about.  Am wondering if anyone has any input on this issue.  thanks!

65
M
2 years ago
A
am321Speaker
asked in Android

issues with my Google pixel 6 Pro preorder?

Thanks in advance for taking the time to read this long post and to give me some help and advice. So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The ord

64
J
1 year ago
Z
zonkerRookie
asked in Android

LG G7 wifi calling does not stay enabled after 9.0 upgrade

Hello,This was not a problem before the upgrade. Now I am needing to re-enable wifi calling daily it seems. I suspect it turns off when I leave wifi, and even though the preference is to use wifi for calling, it has to be manually re-enabled all the time.How can i get it to stay enabled?Thanks!

56
M
2 years ago
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GriffithMagentaFirst activity
asked in Android

Unlocked s21 Ultra showing as "Unknown Device" and not supporting 5G or Extended Range LTE on My Mobile account

I just bought an unlocked S21 Ultra directly from Samsung.  It works great, including the tmobile voicemail app and RCS through the Google messages app.  It says I’m connected to 5G on the phone, and I get 150+mbps download from home on speedtest.netThe problem is that the tmobile account website shows this:The problems with this is:Most important: I have free phone repair insurance through my Uber Visa Signature credit card.  In the past, when I filed a claim, they required a screenshot of the account to show that I have the device I’m filing a claim for on the tmobile account that I pay monthly through my credit card.  I would have issues proving that I have an S21 Ultra on my tmobile account if it says “unknown device:” I’m worried I’m not getting the best speeds or roaming experience if I were to take a road trip in a rural setting.  150mbps+ from home is good enough in the major city that I live in, and I’m sure it’ll be better if I get closer to the tmobile cell phone tower which

53
syaoran
Pillar
7 months ago
D
Dr0xiumSpeaker
asked in Android

What does your Pixel 6 / P6 Pro pre-order look like?

I paid off a “free” phone, upgraded my account and don’t see the Pixel 6 Pro pre-order in my order status.  Is this normal?  If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on your account?  Did you complete the device agreement signature, etc at time of pre-order?Customer service has provided an order number and assured the pre-order is in.  It feels rather vague and a bit alarming that there is zero way to track the order, no way to know expected ship date, etc.

50
D
1 year ago
V
viajeroSpeaker
asked in Android

buy prepaid t mobile card to travel to USA

Voy a viajar a USA (costa oeste) y me han recomendado que compre una sim de prepago, pero para no tener que buscar una tienda cuando llegue a LAX queria saber si podria comprarla de otra forma ; espero su respuesta muchas gracias

50
V
18 days ago
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magenta10620697First activity
asked in Android

"tmobile diagnostics keeps stopping" galaxy s20 pop-up

 

50
P
1 year ago
A
akimhoboLearner
published in Android

Missing random texts from multiple (iOS and android) devices

Anybody else experiencing this problem? I'll drop random messages from people that will have to screen shot their sent message and send it to me to prove that it sent. Sometimes it goes though, sometimes it doesn't. I'm on a Galaxy S8

457447
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1 year ago
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christina0077First activity
published in Android

Split group text messages after new update (note8)

Hello,I recently updated my note8 and now my previous group text messages are split. This is only happening with one person's response in the group. That message would come back to my phone as a whole new group text. How do I fix this? Thanks.

189646
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3 years ago
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Pete FlyerFirst activity
asked in Android

Sprint LG V50 phone on T_Mobile

Hi, I recently bought a Sprint branded LG V50 which works reasonably well on T-Mobile.  I found out that the phone will no longer work after Jan 2021 because Sprint/T-Mobile is not porting VoLTE and WiFi calling over to the device.  So much for the un-carrier. When I called Customer Service, I was told I have to buy a new phone.  I just bought this one.  I do not get why I should have to pay for another phone. Is anyone out there in a similar situation?  Is there a remedy?ThanksPete

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syaoran
Pillar
12 days ago
A
askomskyFirst activity
asked in Android

All text messages delivering as SMS

A few weeks ago I started to get complaints that my text messages were either going through multiple times or a simple two sentence text is being broken up into two or three texts and being sent out of order. It's becoming maddening for anyone who receives a text from me.

45
stalephish
2 years ago
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