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Samsung, OnePlus, LG, and more!

  • 2,267 Discussions
  • 9,591 Replies
2267 Discussions
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Caviar918Rookie
asked in Android
LG IMS has stopped

Could someone from T-Mobile support please respond to one of the questions about this topic with an update as to what we should to or when we can expect this to be fixed?

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Pillar
2 years ago
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magenta6231016First activity
asked in Android
Galaxy Watch LTE duplicate messages

As the title says I am getting duplicate messages to my galaxy watch. When im connected to bluetooth everything works fine, texts sync properly when read on one device. However whenever i disconnect from my phone and switch to LTE i get every text ever all pver again. Literally 1000's. You would think the solution would be to leave lte on all the time? Wrong. When i leave lte on all the time then my watch and phone dont sync! If i read the text on my watch it wont update ththe phone anand vice versa. The point of the watch is to be able for the phone and watch to sync AND to leave your phone behind. Ive read dozens of users experienceing the same problem whats the fix tmoble? Ps this isnt an issue with the apple watch lte

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1 year ago
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joshnkFirst activity
asked in Android
Android Native Visual Voicemail Trouble

I'm using a Pixel2XL on T-Mobile and the native Visual Voicemail (built into the Google Phone app) will not activate. The VM tab does show, and I have the option checked in the menu settings for the Phone app. I continue to get the messages "Visual Voicemail Activating" and "Can't activate Visual Voicemail". I have VVM on my plan via the ONE Plus add-on.I have removed the T-Mobile VVM app as I know that it will deactivate the native VVM. I have reset network settings, restarted the phone, and spoken with both T-Mobile and Google. I have yet to be given a reason this is not working. (Note: brought the phone over from Verizon but it's unlocked - all other data and voice functionality is good)

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tmo_mike_c
Community Manager
3 years ago
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ASHUFirst activity
asked in Android
Android 12 Update for oneplus 7t Pro 5G McLaren

How long did it take to complete android 12 version for OnePlus 7t pro 5G?

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syaoran
Pillar
8 months ago
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BobalooLearner
asked in Android
Pixel 7 Security Update

My Pixel 7 will not receive  the January 2023 security update . Tried doing it manually and no luck, have heard it’s a T-Mobile issue but that's just hearsay. Heard you can just pull your sim out and put another one in and it will update haven’t tried that one yet.

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gramps28
Pillar
1 year ago
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timmob
asked in Android
"LG IMS keeps stopping"

This started on one family member’s V30 yesterday and another today.This affects more than one LG model.Obviously T-mobile has changed something in the network.See this thread here: I have tried safe-mode, Disabling mobile data. Etc, etc. including all suggested on the internet and above thread with no success.I would advise against making any changes until an official response is issued from someone with sufficient knowledge to understand what network-wide changes were made and explain how to correct the problem or how T-mobile intends to correct the problem.I worked this issue for more than 8 hours today!

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2 years ago
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magenta5483538Learner
asked in Android
Any one else getting "Configuration Notification" messages?

I keep receiving sms messages from short code number with the following text: Configuration Notification. Your MMS Service Settings have arrived. Open the configuration message and save the settings. the messages never contain settings  or an attachment which I would not have trusted anywaysI have received them from the following short codes: 909, 5129, 5126, 5128, 5127. I'm using a one plus 3t and I have verified I am using the correct messaging settings as per https://support.t-mobile.com/docs/DOC-2090

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K
1 year ago
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bussadude67First activity
asked in Android
Samsung A71 5G Network Issues

So I bought a new samsung a71 5g from the tmobile store almost 2 weeks ago. Love the phone overall but the signal is getting me under 3mbps download and maybe 5mbps upload speeds in places by old phone was pushing 30mbps. Also the wifi calls drop all the time and then data service goes in and out. Here is a photo showing full 4g bars at Ontario airport for example and there is no network connection. Is this a known issue for this model, is there a fix coming? I am about to return the phone to the store honestly.  

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Pillar
2 years ago
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harvey62First activity
asked in Android
LG G7 error message this morning

LG G7 phone is getting constant LG IMS keeps stopping message/ 

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2 years ago
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paul888Rookie
asked in Android
Lost capability to text: Contacts show sip:[phone number]@msg.pc.tmobile.com;user=phone

Hello, I used to text this mobile phone for several months.  I am using a Samsung Galaxy S21.  However, today, the text fails to be sent.  Then, I look at my contacts for the mobile phone number and it is changed to:sip:[phone number]@msg.pc.tmobile.com;user=phone I removed this and updated the contacts with the correct phone number, but the text does not go through and the contacts is changed back to sip:[phone number]@msg.pc.tmobile.com;user=phone Any idea what is going on?  I am able to text other people. Thanks, Paul

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2 months ago
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am321Speaker
asked in Android
issues with my Google pixel 6 Pro preorder?

Thanks in advance for taking the time to read this long post and to give me some help and advice. So I preordered a Google Pixel 6 Pro from T-Mobile's website, but I seem to be having a lot of issues with my order. What should I do? Because I have a feeling that I'm not going to receive my phone. That somewhere down the line you were just going to get canceled or they're going to claim that I never made an order. 1st off when I tried to make the purchase on T-Mobile's website as soon as preorders became available, there was some type of technical issue that was confirmed by customer care who confirmed that with the IT department. Then about 3-4 hours later the website was working again and I was able to purchase the device.So after I completed the transaction I never received any confirmation email and any of my DocuSign emails that I should've received after placing the order. Which I was able to confirm on T-Mobile's website and through the app that I had an order processing. The ord

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2 years ago
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GriffithMagentaFirst activity
asked in Android
Unlocked s21 Ultra showing as "Unknown Device" and not supporting 5G or Extended Range LTE on My Mobile account

I just bought an unlocked S21 Ultra directly from Samsung.  It works great, including the tmobile voicemail app and RCS through the Google messages app.  It says I’m connected to 5G on the phone, and I get 150+mbps download from home on speedtest.netThe problem is that the tmobile account website shows this:The problems with this is:Most important: I have free phone repair insurance through my Uber Visa Signature credit card.  In the past, when I filed a claim, they required a screenshot of the account to show that I have the device I’m filing a claim for on the tmobile account that I pay monthly through my credit card.  I would have issues proving that I have an S21 Ultra on my tmobile account if it says “unknown device:” I’m worried I’m not getting the best speeds or roaming experience if I were to take a road trip in a rural setting.  150mbps+ from home is good enough in the major city that I live in, and I’m sure it’ll be better if I get closer to the tmobile cell phone tower which

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syaoran
Pillar
2 years ago
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Dr0xiumSpeaker
asked in Android
What does your Pixel 6 / P6 Pro pre-order look like?

I paid off a “free” phone, upgraded my account and don’t see the Pixel 6 Pro pre-order in my order status.  Is this normal?  If you have a Pixel 6 or Pixel 6 Pro pre-ordered, how does that appear on your account?  Did you complete the device agreement signature, etc at time of pre-order?Customer service has provided an order number and assured the pre-order is in.  It feels rather vague and a bit alarming that there is zero way to track the order, no way to know expected ship date, etc.

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2 years ago
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viajeroSpeaker
asked in Android
buy prepaid t mobile card to travel to USA

Voy a viajar a USA (costa oeste) y me han recomendado que compre una sim de prepago, pero para no tener que buscar una tienda cuando llegue a LAX queria saber si podria comprarla de otra forma ; espero su respuesta muchas gracias

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1 year ago
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magenta10620697First activity
asked in Android
"tmobile diagnostics keeps stopping" galaxy s20 pop-up

 

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2 years ago
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Curiogeo6First activity
asked in Android
Revvl 6 Pro Gmail attachments

Hello, I’ve been searching for a solution for unable to download attachments in the Gmail app on this device. I recently got the new phone about 2 weeks ago. I’ve done the “fixes” seen in the Google forums for Gmail attachment issues, but it will not fix it. I have also uninstalled the update for Gmail, then reinstalled it. Mimicked settings for Gmail just like my old phone (a Motorola) and it still will not download attachments. Yet, when I added my Gmail account to the Microsoft Outlook app, I am able to download attachments from my Gmail account. Anyone else have this issue? I’m at a loss for what else to do.

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8 months ago
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Pete FlyerFirst activity
asked in Android
Sprint LG V50 phone on T_Mobile

Hi, I recently bought a Sprint branded LG V50 which works reasonably well on T-Mobile.  I found out that the phone will no longer work after Jan 2021 because Sprint/T-Mobile is not porting VoLTE and WiFi calling over to the device.  So much for the un-carrier. When I called Customer Service, I was told I have to buy a new phone.  I just bought this one.  I do not get why I should have to pay for another phone. Is anyone out there in a similar situation?  Is there a remedy?ThanksPete

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syaoran
Pillar
1 year ago
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LeavingSoonNovice
asked in Android
Time to leave Tmobile.

Is this true?  BREAKING:@TMobilehas quietly updated their TOS to include fines for content they don’t agree with. Beginning on January 1, 2024, they will be fining users who commit perceived violations on their bandwidth. Who knew in America that the phone providers would now be policing the content of your text messages to fine you. S.H.A.F.T. is an acronym that stands for Sex, Hate, Alcohol, Firearms, and Tobacco. It outlines the categories of text messages specifically regulated due to moral and legal issues and is monitored and enforced by the Cellular Telephone Industries Association (CTIA) and the mobile carriers. Who gets to determine what is and isn’t “hateful”? Will political text messages be censored now as well going into 2024?

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Community Manager
9 months ago
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doncarlos51First activity
asked in Android
phone won't ring calls go straight to voice mail

My phone won't ring when calls are coming it goes straight to voice mail.

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1 year ago
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mommamack2First activity
asked in Android
Constant Voicemail "Received on Watch"

How do I get rid of the voicemail notification on my Galaxy watch? I have gone through my voicemails on my phone and deleted them all. I tried calling the voicemail from my watch notification and it just hangs up without calling. I even tried calling the number for my watch (which does not work). And the notification is still there...3 months later. At this point, it is just annoying. I have no voicemail and can't delete the notification on my watch, it says "Received on Watch" so nothing on phone's voicemail makes a difference, and it does not clear when I clear all the other notification on my watch. I just want to get rid of the notification.

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2 months ago
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nismozFirst activity
posted in Android
T-Mobile RCS Messaging Stability Issues

Since moving to the S23 with official locked Tmobile ROM, RCS messaging has been terrible. Fails to connect to RCS servers, fails to send text, fails to receive text all at random. Rebooting phone, clear Google Messages cache and deleting all text threads helps for a while, then it's back to terrible again.I have researched online and others have the exact same issue. It all started when Samsung moved from Samsung Messages to Google Messages for the text app. The problem is that Google Messages which is now the official messaging app on Galaxy phones, still uses T-Mobile’s unreliable RCS services. They can reprogram the Google Messages app that official Tmobile Samsung phones have to use the stable Google Jibe RCS services instead. This only effects official Tmobile phones and not unlocked Samsung phones on Tmobile, as their Google Messages client uses Googles RCS services and not T-mobiles.  ATT just moved all their users from ATT RCS services back to Google Jibe for these performance

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D
2 months ago
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am321Speaker
asked in Android
Google Pixel 6?

Does anybody know if you'll be carrying the Google Pixel 6 and Pro? The reason I ask is because there's a launch event on the 19th of October and then supposedly preorders is going to start on the 19th of October as well. I know that T-Mobile entered into a new Google partnership again which almost 99.9% guarantees that T-Mobile is going to get the new phones in the future. Also I just recently came across a blog post on T-Mobile's official website about how they're going to support future Pixel phones other Google devices as well as make Google Messages the default messaging app. So I can only assume that it's going to come to T-Mobile, but I don't want to jump the gun and make that assumption and get let down if it's not coming to T-Mobile. So I would just like to know in advance if the Pixel 6 is going to come to T-Mobile, so I can get prepared to preorder it on the 19th. Also I'm very well aware that I can get an unlocked version from Google directly and then use it with T-Mobile's

42
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Pillar
2 years ago
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Jo1997First activity
asked in Android
Not receiving texts from Verizon carriers!

Hello Everyone,I’m looking for some sort of help if anyone has encountered the issue that I am having. I recently tried to make a switch over to Verizon from T-mobile and had begun the process online. Mistake number 1. In trying to do so I did not realized that I needed transfer of liability from the account that I was under in order to have my own account. After realizing how much of a mess it was to even do that I decided it was not worth it to switch after all and decided to stick with T-Mobile. Before my number could be on my own account the T-mobile rep said that my number was ported to verizon and needed to be ported back. I had called Verizon and had them port my number back as they said my number was only partially ported. After all that I had my own account on T-mobile. Now I am not receiving messages from ANY Verizon carriers and I dont know what is going on. Verizon carriers are able to receive my messages and calls but I cannot receive messages from them, just calls. I have

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syaoran
Pillar
7 months ago
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d89rojasFirst activity
posted in Android
Delay in sending picture text messages

I am having a huge delay in sending a picture via text message.  At times it takes twenty minutes at others it takes ten minutes, and that is if it sends at all.  Regular texts go through right away.  The pictures i send are ones i take, or screenshots so they aren't very big.  This very annoying, does anybody know what I can do to fix this? It's only in sending, I receive pictures from other people with no problem.

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8 months ago
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acehLearner
asked in Android
LG V20 Text

I have one contact that will not give the option to send a SCHEDULED TEXT.  As a matter of fact this one contact also does not give the option to ADD SUBJECT.  All other contacts give the option to schedule text and add subject.  I have deleted the contact and rebooted the phone at leas 3 times but it still does not show the option to schedule text and add subject.  Any help would be greatly appreciated.

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2 years ago
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