Unanswered questions

11419 Discussions

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IndyCamargoFirst activity
asked in Accounts & Services

Upgrade Galaxy Samsung.com site

If I upgrade my phone using the Samsung site, I'd get more discounts and pay $32 a month vs. $35 a month when using the T-Mobile site.In both, I'd still use the T-Mobile account.However, at the end of the process on Samsung.com, it tries to connect to T-Mobile to continue the activation. Then, there is an error message saying that I am trying to connect to an account not supported by samsung.com.Anybody else having this problem?Thanks,Indy  

4
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1 year ago
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sostevensFirst activity
asked in SyncUP and IoT

SyncUp Kids Watch set up

I just received the SyncUP kids watch and attempted to pair it with my phone.  The watch has recognized the pairing but my phone has not.  This means I cannot set the watch up.  My phone is still asking to pair the watch.  How can I get beyond this or reboot so that I have a successful pairing?

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Community Manager
1 year ago
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CaseyCFirst activity
asked in Troubleshooting

TMobile Internet app problem

After installation WiFi, Internet, Hulu TV, Ooma phone were working. I opened the app to see which devices were connected. Even though the Gateway showed 6 devices, the app did not show any. I re-installed the Gateway, but the app said that the initialization failed, however, everything I listed above is working. Now when I try to enter the app I get a message that my Gateway is not initialized and has to be set-up again. I’ve gone through the set-up again and at the end it says that the initialization failed, but again, everything is still working. I have deleted the app from my iPhone and reinstalled it but still get the same results.

3
copz1998
10 months ago
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namderfFirst activity
asked in Accounts & Services

no esim, sim card not working

I have an iPhone 11 that has been working without problem up until this week. I have been accessing my TMO account via esim for the past 2+ years without any problems. But when I tried to switch back to the physical sim, I don’t have any service. I’m currently living in Portugal and want to use my local number as an esim, but the iphone will only allow 1 physical sim and 1 esim. In the process of switching things around, I accidentally deleted my TMO esim. I’ve tried to reinstall, but none of the QR codes or other access info on the website is up to date and these do not work. I am unable to call without service. And I am unable to initiate a chat with support via the app if I can’t receive a text to confirm my identity. Is there another way I can contact you? Is there a way that you can email or send me a link to a working QR code? Please help, I have no access to my tmobile phone. thank you.

5
F
Pillar
1 year ago
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Tanya13First activity
asked in Coverage & Signal

NO DATA CONNECTION IN VANCOUVER, BC

Hello,  I’m experiencing this issue as well. Two days now without data. I’ve gone through my phone with a fine toothed comb, reset, toggled between airplane mode, update the iOS and NADA! I’m on the phone now with Tmobile tech trying to get this situation resolved. Has anyone had any luck? This has never happened to me before. ;-(

2
F
1 year ago
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TheBlackValleyFirst activity
asked in Accounts & Services

WHat app can i use to record?

People I need help? I need to be able to record my conversations like these daaam corporation do.older generation T-Mobile phones i use to be able to get an APP and I can record no problem..now CONTROL and TELLING YOU What and what not you can do ...I Can not get any app to do that..I tried 5 same results you can ONLY record your side of the conversation...SHAME on YOU T BILE…in addition HERE in TEXAS it is only one side consent to record meaning if you agree to record yourself ..YOU CANHELP PEOPLETHSNK YOU

0
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1 year ago
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Hooch92719First activity
asked in Apple

text messages

If I delete a text message from my cell phone by accident How can I retrieve that? Is there someway that I could see them online?

2
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1 year ago
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Customer123abc
asked in Accounts & Services

Can't update email in profile

Everytime I try to replace the old email address in my TMobile profile with my new email address, which is currently my TMobile login ID, the system rejects it and tells me that it's already registered. Therefore, I can't update the email that's used for contacting me about my TMobile account. Why is everything TMobile such junk? Seems like the developers don't bother to sufficiently test the software before putting it live for users!

1
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Community Manager
1 year ago
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Nosignl2daysFirst activity
asked in Coverage & Signal

My TMobile Home modem will not connect at all 2 days and counting

I just read some posts about the modem overheating. Tech support says they are working on the towers and it may take a week or two for me to get back online. I just unplugged my modem, it was warm, tho in a well ventilated air conditioned room, its unplugged, letting it cool, I will restart it and try to connect after 30mins of direct ac cooled fan to see if it can connect.

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N
1 year ago
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Erin BFirst activity
asked in Accounts & Services

cannot make outgoing calls in Mexico

Yesterday when we got into Mexico I could make and receive calls. This morning when I try to make a call I get a immediate message in Spanish and then hangs up. How do I get calls to go through while in Mexico?

0
E
2 years ago
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magenta7791374First activity
asked in Accounts & Services

Does green line on screen disqualify trade-in at T-mobile?

My iPhone XS has a single green line on screen whenever display is on. Does anyone know if this will qualify for trade-in or if this comes under screen damage?

0
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2 years ago
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Melly MelFirst activity
asked in Coverage & Signal

Why dosent the inseego M2000 portable hotspot not work with netflix, hulu, prime, and disney plus.

Why dosent the inseego M2000 portable hotspot not work with netflix, hulu, prime, and disney plus.

0
M
1 year ago
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magenta6723566First activity
asked in Devices and orders

ERROR = YOUR SIM IS NOT SUPPORTED. iphone 12 pro max transfer to 14 plus

Have an unlocked iphone 12 pro max. Bought a 14 plus and successfully transferred all data from the 12 to the 14 EXCEPT the e-sim. When I attempt to do this, I receive an error that states “Your SIM is NOT Supported - The SIM in your old iphone does not support eSIM transfer. Contact T-Mobile for assistance… Called business tech support and was told to put my # in and I’d get a call back in 15 minutes. An hour goes by - nothing. I call tech again and the system recognizes that I have a call back cancels it and says will connect you with the next rep in a moment. That was 1.75 HOURS AGO!!!!!!!!!!!! Still on hold…While I hold I go thru the DIY help and the instructions are incorrect. Did this 3x. Now I’m trying the community help. Anyone know what I need to do? I’m about to cancel ALL LINES  on my business account over this.

0
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1 year ago
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Klee236First activity
asked in Coverage & Signal

Does the Space X starlink satellite texting service work with all Phones?

Hi, For the Satellite texting with Starlink, do we know if that is still launching this year?  Also, will it work with any phone that works on T-Mobile network? Or do you need a specific phone to make it work? Thanks,

4
gramps28
Pillar
1 year ago
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gertfoFirst activity
asked in Apple

Worth switching to senior plan

Thinking of going to senior plan, little difficult to figure out with is the best.  Also how much do they charge for a third line? 

8
gramps28
Pillar
9 months ago
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magenta9938272First activity
asked in International

Unable to Make International Call

I have Magenta Max and am not able to make an international call from the US to London.  I’ve tried every combination using the on-line instructions to use “+4420XXXXXXX”.  How do I complete a call?  The number I’m calling looks like this - 020 7822 XXXX 

2
J
9 months ago
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happyrainingFirst activity
asked in Apple

HUGE Issues Waiting For My iPhone 14 Pro Max, What Should I Do??

I ordered my iPhone 14 Pro Max 512 gb Gold back on September 17. On September 26, I received notification that the phone would be delivered, with the estimated delivery date on September 27. I was also already charged on my card for this, which I have been told means that the order should be ready to go (to this day, have not received any refund of some sort, the charge is still there). Come September 27, no package, no update on T-Mobile end (checked website, app, called 611), as well as no update from the UPS end either. The UPS tracking number is showing up as “Label Created” on 9/24 with no other update. In the following weeks, I have tried calling T-Mobile to check on the order status, and I always get some variation of “keep waiting, it will come soon”, when there is clearly something wrong with the shipping process. T-Mobile is claiming that they had already sent out the package to UPS, while UPS is claiming that they never got the package to begin with. I am in a very difficult

1
R
1 year ago
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GoixizFirst activity
asked in Gateways and devices

sagemcom in bridge mode. to avoid 2xNat

Anyone succesfully configured their gateway in bridge mode.  currently my deco 6e mesh is limping on access point mode 

1
bocaboy2591
1 year ago
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alex56First activity
asked in Troubleshooting

sending videos

Since switching to t-mobile internet it seems that I cannot send videos. I get a message saying my server has a limit. I was only trying to send a 14 second video. Anyone have this issue?

2
bocaboy2591
1 year ago
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cdclarkFirst activity
asked in T-Mobile.com Account

Can't login to Tmobile without tmobile phone number

 nvm 

1
J
1 month ago
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amaberaFirst activity
asked in Accounts & Services

I'm not happy with T-Mobile service

 why do customer  so called expert do lie ? and why is the system does not auto calculate, only takes always extra charge. 

4
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4 months ago
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SJBYLearner
asked in Apple

T-Mobile Nationwide Service Going Downhill

I took T-Mobile in 2019 when they put towers on the Offshore Oil Platforms where I work.  Things seemed to be going great.  Then in 2019 they modernized the tower on Dixie Drive in Clute, Texas 77531 and my service went from 4 bars all time inside and outside and they modernized it and the service went to 1 or 2 bars sometimes an none others, dropped calls and missed calls. I have been reporting it for almost four years, the customer service in Philippines is USELESS.  Now I am in Lafayette, La for work and up until now I had 4 bars inside and outside the hotel, and fast Hotspot Internet connection.  Now in Lafayette, La the signal is 1 or 2 bars, it takes 5 minutes to open a satellite weather page and it never completely opens.  What is up with T-Mobile, are they going out of business?  A once very satisfied customer, now a very disgusted customer and do not believe anything the Yo Yo s in Philippines tells me.  

21
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6 months ago
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kingdomo25First activity
asked in Coverage & Signal

Why cant I play online games using my franklin T9/T10?

I originally had the Franklin t9 which worked for about 11 months, then suddenly it stopped working, needing to switch the sim card to work for online gaming. Then it started becoming a daily ordeal. So I decided to pay off the device and get a new one since for some stupid reason theres no fixing the device. I just got the T10 yesterday, and it worked, but today it again wont let me play online games. Im on the same spot I was on yesterday, so literally nothing changed. except the brand new franklin t10 stopped working for online gaming on the next day (like the t9).To sum it up, it worked for months, then suddenly it starts only working every time I changed my sim card. And Ive changed my device from Franklin T9 to Franklin T10.

0
K
1 year ago
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rmgerwienFirst activity
asked in Android

Samsung Galaxy A52 5G refuses to use mobile data

Ever since the last major update a few weeks ago, I’ve been having issues with my mobile data just being completely shut off. I’ve paid my bill, I’ve reset my network settings, I’ve even done a factory reset on the stupid device, and without fail, as soon as I leave my home and go anywhere, the transition from WiFi to mobile data just never happens. I’ve noticed the airplane mode icon on the quick menu would be semi-highlighted, and no amount of pressing the key, going into settings and switching it on and off, nothing has fixed the issue.Has anybody else experienced this issue? I have to say, this is my 3rd Samsung, and it’s probably my last. This phone has sucked right out of the box, this is just the last straw. It reeks of planned obsolescence, considering it started happening after an update.

1
A
1 year ago
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S0metimesnaiv3First activity
asked in Accounts & Services

2022 BYOD Line P1 line charge

I signed up for this promotional line and now see a $40 charge on my next billing statement.  I was told the ongoing credit will start showing up after 1-2 billing cycles but will I see a refund for the first (and possibly the next) charge after I pay for it?

1
syaoran
Pillar
1 year ago
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