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Amachado2433First activity
asked in SyncUP and IoT

Tmobile SyncUp Tracker not connecting

About a week ago the battery died on this device. Since charging it I have not been able to reconnect it.When holding the power button for about 5 seconds the lights will blink red yellow and green for about 5 seconds then stop and display no light. Then when pressing the power button after that will show a quick yellow flash then nothing.The app continues to say the device is offline.Any help would be great, thank you!

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28 days ago
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RaughammerFirst activity
asked in T-Mobile.com Account

tmobile employees selling our information?

https://tmo.report/2024/04/t-mobile-employees-across-the-country-receive-cash-offers-to-illegally-swap-sims/ How to protect ourselves from tmobile employees?

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Community Manager
8 days ago
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TipahRookie
asked in Device unlock

Network Unlock my iphone 11

Please my iPhone 11 has been Sim locked on T-Mobile please unlock it for me IMEI - 353969102313912

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tidbits
Pillar
4 days ago
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friedgreentomatoes2018First activity
asked in Android

locked out of my phone how do i reset my pin number cant remember it

locked out of phone cant remember pin number  how do i reset it  

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C
10 days ago
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Rich-GDVFirst activity
asked in Coverage & Signal

Personal CellSpot

Hello,when ordering the CellSpot the representative assured me that I did not need to connect to the internet, howerver, after receiving the device the instructs indicated I need to connect the cellspot to my internet.  Thus us issue as the internet not reliable nor fast in the rural are in which I live…is thus true I must connect the internet to use this device? Thanks ‘Rich 

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2 days ago
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ibdiverFirst activity
asked in Gateways and devices

Wrong Location

This is very annoying.  I live in western Montana, yet when I’m online, websites show I’m in Seattle, Washington, more than 500 miles away and in a different time zone.  Surely someone in T-Mobile’s IT department is smart enough to fix this.

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2 days ago
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JillCFirst activity
asked in SyncUP and IoT

SyncUp Watch - Can't video chat!

I'm the admin and guardian and when I try to video chat, it works fine on my phone, but doesn't show up on my daughter’s watch.  Then it shows “missed call”.  When I try to video chat from the watch, it says “Oops! Couldn't video call Mom” and under it shows No signal.   Please help!  How do I fix it?  

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J
7 days ago
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joel051First activity
asked in Accounts & Services

McAfee Anti-Virus for PC

T-Mobile used to have McAfee that we can intall in our PC, is that still available?  I can only see the Mcafee for cellphones and Ipads, no download sites for versions for PC.

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6 days ago
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darkjinrouFirst activity
asked in Troubleshooting

Gaming with T-mobile Internet Xbox series S/PC

          Ever since I have used T-Mobile internet, my gaming has been mediocre at best as far as connection. My ping on Rocket league at times ranges from a standard 68-300+. I cannot even get into any games on Battlefield 2042, as it times out. Call of Duty Modern Warfare 2 is frustrating because I can sometimes play (with terrible ping) but when I join a friend's party it kicks me out of the game. I even hosted the match and tried logging into a game, and we were both kicked. these are just a few of the issues I’ve noticed while gaming. there are times when the internet just goes out, I am on my second device. My connection to the network is great, but the internet connectivity drops more often than it should.         Recently the tower near me was upgraded which helped for downloading, but competitive gaming is still a struggle? Is this something that will be fixed or will I need to switch over to a trusty Fiber connection. I like the price I am paying for T-Mobile, but at the end

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17 days ago
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ngocphuoc2024First activity
asked in Plans and Services

free line on my plan

On 09/15/2023 i called tmobile representative and talked to the guy. He helped me out to trade in the phone and add another line . He told me this line is free for lifetime. 3 lines total should be $70 with auto pay that he promised to me but when i check that line is not free . And I called tmobile customer service talked to them 5 or 6 already, they told me they corrected it already and don’t worry it no more. But now I check back the still haven’t fix it. Then i called Joshua from CEO and explained everything to him . He told me to wait 24 to 48 hr to investigate. And then he called me back for couple time but I can’t pick up my phone . He leaves a message that he said on that day didn’t have any promotion for free line. That’s not right because on that day asked the guy helped me out 3 times and he told that line is free for lifetime and he promised too. im so upset and mad i call him back but he didn’t pick up the phone. Im so headache about this problem.

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3 days ago
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SojournFirst activity
asked in T-Mobile Tuesdays

Why is T-Mobile making me eat soooooo much spam?

I keep getting nags that the internet app is going away and being combined with T-mobile T-life app….the selling point is supposed to present me with offers of unimaginable quality...network enhancement features….a pink fly swatter for those in swampy conditions….I  am up to HERE with the useless offers and being forced to  navigate to the internet app that is less worthless than the one currently available….good grief T-mobile STOP with the constant holding out your greedy hands! It's embarrassing!

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Community Manager
5 days ago
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345lkjFirst activity
asked in Android

How can I downgrade Android 14 to Android 13?

The phone downloaded and installed Android 14 without my permission while I was going through security at an airport. I just happened to have a paper boarding pass otherwise Tmobile/Google would have caused me to miss my flight.Now Android 14 is causing all kinds of user interface problems and has removed some of the options I need. I need to downgrade to Android 13 and prevent it form changing to 14 without my permission. Does anybody know how or am I just screwed at at Tmobile/Google’s mercy? Thanks!

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9 days ago
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magenta8631492Helper Level 1
asked in Apple

Email to Text

How do I send an email to a cell phone number as a text? 

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3 hours ago
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ShowGrl63First activity
asked in Upgrades and Orders

Costco Promotion

I purchased 2 iPhones in a Costco kiosk back in April. I was told that I would receive a $75 promo card per phone, and as of yet, I have not received it.  I did receive a cryptic text about 6 weeks ago, stating it would be arriving.  As of yet nothing.  Anyone else have this issue?  Were you able to resolve it?

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2 days ago
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JimqFirst activity
asked in Gateways and devices

Travelling with Gateway

If you have T-Mobile Home Internet and you travel to another location, can you bring the gateway with you? If there is a signal it should connect, right?

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10 days ago
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bc33First activity
asked in International

Bill

I have a moto G Play 2021 phone, am currently traveling in Spain and Portugal.  I have the Magenta 55+ plan.  My phone works fine on wi-fi, but won’t connect to local networks.  I have data roaming turned on.  Ideas? Problem #2.   I went ahead and purchased a local sim card while I tried to sort this out.  My sim card drawer is  apparently jammed and won’t open, so  I can’t insert it.  No one in several phone stores has been able to get the drawer to open.  Ideas?  If I take the back of the phone off, can I can force the drawer open -- carefully?thanks for any ideas.

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syaoran
Pillar
26 days ago
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car518Helper Level 1
asked in Coverage & Signal

texting between android and iphone

Is anyone else UNable to text with other people NOT part of T-mobile? First I thought it was an android/Iphone problem but I can’t text people outside of the Tmobile network.

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29 days ago
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Nrw276Rookie
posted in Coverage & Signal

Insanity

I switched from AT&T to T-Mobile several years ago. During that time we have had the worst cell phone reception on earth. You are lucky to get one bar OUTSIDE and we require a cell booster on the inside. Now we are both seniors and both have major medical issues. I have contacted T-Mobile REPEATEDLY about this and in all of these years NOTHING has improved. The cell booster becomes completely useless when we have a power outage and then it takes some magical wizardry to get it back online again. But like an idiot I just keep on sending them my money every month. Real genius right here.The website: Why do away with the online chat? The robot chat is absolutely useless. You can’t email, you can’t chat, but what you can do is call a number that a ROBOT answers and you will be put in que for so long that you just eventually hang up. If you are lucky enough for an actual person to answer you will then be repeatedly transferred until you are just disconnected. Family, friends, doctors, n

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Community Manager
10 days ago
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SarahAFirst activity
posted in Accounts & Services

T-Mobile does not care about You. You will be charged a pentaly for cancelling.

I was a customer for 20 years.  I actually liked the company untill I found out they don’t care about me as a customer.  They did absolutely nothing to retain my business, no phone upgrade, nothing. Then charged me a $36 fee for cancelling mid-cycle.  I had no idea, or I might have timed it better.  They offered me no forgiveness.  No gratitude.  No refund.  They said it was exactly because my account was so old that I was subject to this punishment.  And they were not sorry about it.  It feels really really gross.   HEADS UP - if you are an older customer and you cancel your service mid-billing-cycle, you will be charged a $36 penalty fee.  Gross gross gross.

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drnewcomb
Pillar
17 days ago
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squirrellyshirleyFirst activity
asked in Troubleshooting

Modem

I have to reset my modem every day.  Had anyone had this same issue with a resolution?

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1 month ago
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aprilwardFirst activity
asked in Coverage & Signal

Creepy worker

I entered a T mobile store in Ontario, Ohio when i was greeted by a man named Josh. After being helped, I left. After i left, i received a text from him on his personal phone, regarding the plans with the iphone 15. Then he started flirting with me! Where can i report this to? he’s a manager at this location, so not sure that’s gonna work.

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Community Manager
4 days ago
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ZonkerHFirst activity
asked in Coverage & Signal

widespread power outage resuting in spotty cell tower connection

We have had a wide spread power outage here that caused the cell tower we connect to be very spotty with almost no internet for our phones and almost none for our T-Mobile Gateway. That was understandable since the cell tower was also not getting power. Now that the power has returned, we are getting internet with a weak gateway connection when before the outage, we were getting a very good connection. Mostly, I would hope that I can get a message out that the tower needs a maintenance check up.

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27 days ago
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krier32First activity
asked in Accounts & Services

Upgrade Multiple Devices

How many devices are eligible for the trade credit ($800 for iPhone XR) on each account. For example, I have 3 iPhone XR’s on my account that are paid off. Can I get the 13 Pro with a credit for each one or is it on the main line only and the sub lines don’t get anything?

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20 days ago
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xle_7First activity
asked in Coverage & Signal

Not getting texts from others anymore

I switched about a year ago. I was receiving texts from others even those with the same company and different companies as well.It’s been months now but I did receive texts from my friends and family with androids who have US Cellular, Verizon, Cricket, AT&T and they used to get my texts before as well.now I can’t receive their texts anymore which now I have to contact them through social media or WhatsApp, even international texting is the same as well. I have turned off IMessage and reset the network settings and as well did reset my phone as well. I turned on and off my phone multiple times, did the airplane mode many times as well. I went to my local store and all they told me was to contact Apple Support which I haven’t done yet. I wanted to ask here first and see if anyone can help! I can text back and forth with my husband who has an android but I’m assuming I can do that because he is on the plan as well.I have IPhone 13 Pro 

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29 days ago
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jpleveneFirst activity
asked in Accounts & Services

Bought a NEW device that is faulty and T Mobile refuse to replace or refund

I bought a brand new Franklin Wireless RG2100 in December 2023 from the flagship T Mobile store in Las Vegas.  I am in NY and it is faulty.  I took it to a Boston T Mobile store who told me they couldn’t do anything as it was pre-paid (bought outright) and to call customer service.  I went to New Haven T Mobile store who told me to call customer service while instore as they had no process to deal with a pre-paid faulty device.  We called customer service who didn’t know what to do.  I called customer service the next day and spoke to a supervisor who also said he could do nothing.I have paid for a brand new device that is genuinely faulty, under warranty and still looks brand new, yet T Mobile have taken my money and refuse to refund me or give me a replacement device.Nobody disputes the unit is faulty, even though customer service imply they don’t trust me, however their own store on the phone told them it was as responsive as a “brick”.  What they are doing is nothing short of theft

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gramps28
Pillar
26 days ago
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