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CiriFirst activity

posted in Accounts & Services

Retrieve my old phone number

Where can I find my old phone number?

3 days ago

jamestgordonHelper Level 1

asked in Coverage & Signal

Network and service Errors

This is NOT Solved, not even close : Have other TM customers experienced unexpected, persistent failures to connect?The device will dial and will ring on incoming, however will not handshake with the system upon the attempt to establish a connection on whatever radio frequency is available in the 4g band resulting in an immediate disconnection (call ended) on both outgoing and incoming call attempts.NO notification to expect inferior service was given by TM.I have wasted a huge number of hours on a massive number of calls into TM, all resulting in a waste of my time and resources. VERY frustrating!

28 days ago

djs53Rookie

asked in Coverage & Signal

My signal from the tower(s) fluctuates & Causes significant Buffering

I live in a ground floor apartment. I have my T-Mobile gateway located in the only place in my apartment where I can get 4/5 bars. As long as the gateway remains at 4/5 bars my 3 devices (2 fire TVs & laptop) have no problems. However my problem lies in the fact that 4/5 bars fluctuates daily from 4/5 down to 3/5 down to 2/5 and even completely loses the signal from time to time. My tvs buffer frequently and its become very aggravating. I've never achieved 5/5 bars and cannot seem to hold 4/5 bars consistently. And the fluctuation can occur any time of day or night. There doesn't seem to be any rhyme or reason. I cannot predict when it's going to happen. I'm am old timer that recently cut the cable cord but I'm afraid im in over my head trying to bring issues such as this to resolution; especially if there's going to be significant cost involved. When I used the mapper I noticed that I have 3 different towers relatively close to me. Which makes me think perhaps my signal is jumping

25 days ago

AngryDisRetVet2024First activity

asked in Plans and Service

whar is the military discount exactly??how much off my bill?

Ive only got tmobile because sprint was bought out and ever since ive had tmobile i verfied my account with my military ID. I still have not seen a change in my bill if anything there are alot of inconsistancy with my bill when i add it all up with their taxes and everything and then I subtract the diacounts for my phones themselves (btw thats the trade-in discounts) my amount is completely different to tmobiles amount....(mine is less way less). I ever went one step further and had a Mathmatics Professor look and do the math and came up with thr same number as me and then asked what wualifies as the discount.? So please can someone answer what it is?. What discount does Military actually get? Because i still pay the exact dame as a non-military person would be paying...

1 month ago

slyrenardFirst activity

asked in Android

Wrong phone on account

Just noticed that my account says I have a Pixel 4a (5g) but my actual phone is just a Pixel 4a. It doesn’t have 5g. Could that be the reason I am getting terrible cellphone reception? Could the store have put the wrong SIM card in my phone? I recently switched to T-Mobile from AT& T and I have almost no bars on my phone in my home in suburban Washington DC!

29 days ago

Kayak22First activity

asked in Other Devices

I AmLearner

posted in Upgrades and Orders

Website is not accepting Trade-in Devices with a Zero Dollar Fair-Market Value (Self-Service) or Crediting the DCC Charge

I wanted to take advantage of theSmartphone Trade 240039 P669 online via self-service.Also because it was waiving the activiation cost. I tried over 10 devices, and 4 different device upgrade workflows and none would work on any promotion if the trade-in device has a $0 fair-market value. The process is successful if the device you are trading in, has a trade-in fair-market value of $5 or greater, which is the lowest I have seen it. I know it is a bug because this didn’t used to be an issue in the past(trading in any device, even if the trade-in value was $0).This increases customer contact(unecessiarily). Instigates a store visit to complete the upgrade which subjects the customer to cramming and other liabilites associated with in-store transactions. While I have you, why can’t business customers ship to store/store pick-up like consumer accounts?Improve self-service: Provide us the option to add a “down payment” towards any amount we want to finance on EIP. Why stores are only allo

17 days ago

madlaFirst activity

asked in SyncUP and IoT

Can't connect to AWS VPN starting this year

I use AWS VPN to connect to my work. There are times when I’m on the road and need to connect to work. I used to be able to just use my T-mobile hotspot from my Mac and work anywhere I had T-mobile connection. Since about the beginning of the year, I no longer can connect via AWS VPN.In the last couple of months I’ve been working with our IT department to figure out if anything is blocked on their end. They have made sure that I’m not blocked when connecting via my phone hotspot. There appear to be issues with IPv6 connections, but there’s nothing that I can change on my T-mobile connection from my iPhone to change any of that.Anybody can connect using AWS VPN over t-mobile hotspot?

5 days ago

dsanzanoFirst activity

asked in Android

Rcs

So I'm curious on if and why tmobile support RCS for the Samsung messages app? Not the Google messages app the samsung own dedicated app. Would love to know if they do and if not why not.

12 days ago

jandy34First activity

asked in Gateways and devices

5G gateway

I am using the 5g Gateway for home internet. I am adding a EV Charger that requires 2.4 Ghz connection. Is there a way to have this connect to my current tmobile gateway?

20 days ago

HaroldMFirst activity

asked in Gateways and devices

Fast Roaming aka Seamless Roaming

I recently signed up for the T-Mobile 5G home internet service. It’s working great but I’m trying to get my Ting device to connect and keep having issues. Ting monitors my electrical, etc. and is part of State Farm. When I try to connect to my newly made 2.4GHz SSID it pops up and tells me that my router appears to have Fast Roaming enabled and could cause problems with my Ting device connecting. Sure enough it fails to connect every time. Says the password is wrong. But it’s not because my security cameras, laptop, and thermostat are all connected to the same SSID with no issues. So I dug around and found nothing on Google for this “fast/seamless” roaming. I found the term seamless roaming from the tech specs for my modem/router from T-Mobile. I’ve attached the specs I’m referring to. My gateway is as follows: T-Mobile 5G Gateway G4SE I called tech support and as I was worried would happen no one there has any idea what I’m talking about. I just want to know how I can get this disable

10 days ago

Amymeng66First activity

asked in Coverage & Signal

i hate home internet service

My dam wifi goes out each and every freaking day 10 times or more!!!!!!!!!!I live in a basement apt I only 1 window to place the stupid tower in and i get horrible horrible service I'm going to look for better service! I live in city limits of Columbia Missouri there shouldn't be this much outage!!!!!!! I've even received a new tower unit didn't help anything. I hate this service that's out more times of the day than I'm able to watch!I'm pissed off!I need a signal booster I can put outside and connect to the stupid weak tower!

1 month ago

alexkuhnFirst activity

asked in International

15GB one time internation data package not working

I am in Italy and I purchased a one time 15 GB international data plan package. I tried resetting the roaming the data and the cell service was before turning off the phone and after repowering the phone. The Internet speed is 0.10 MB per second which is the same speed as I was receiving before purchasing the package. I am in a major city. Please advise

21 days ago

MelovibeFirst activity

asked in Apple

Iphone 7 Unlock

Please Unlock my Iphone 7, imei 355826087659966

13 days ago

VRod105First activity

asked in Gateways and devices

Home Internet for newly constructed homes

A family member on my plan just moved into a newly constructed home. They are renting and will be there about 24 months and do no want to go through the hassle of waiting for cable to be installed and stopped by T-Mobile because I thought Home Internet would be a great solution. The problem is the address is so new that it is not in their database. I can get on a waitlist, but I am sure that could be months. I spent the last 48 hours there and we are hotspotting devices and my signal is 4 or 5 bars on 5G UC. I feel like my choices are get cable; get a Home Internet device and take it there and see if it works, and for how long. When it stops working just turn it in or check and see if that area is now covered … Any thoughts or advice …

5 days ago

KlemonteFirst activity

asked in International

Going to Hawaii

Do I have to get 10 Day International Data Pass to go to Honolulu Hawaii with the 55+ Magenta Plan?

11 days ago

DoulosBenFirst activity

asked in Troubleshooting

Home Internet Gateway Upgrade

How would I go about upgrading my gateway? It reboots, gets hot, and generally doesn't work as well as it used to. I have a silver cylinder model.

8 days ago

Regina BFirst activity

asked in Android

RCS Issues, Google Messages Glitch, Group Message Issues

Hi,This is a multifaceted problem that I’ve seen all over various forums, so I am not quite sure if the issue is specifically T-mobile, Google Messages, or something else. I have a Samsung Galaxy S22 running One UI V6.0, Android V14. The last software update was 22Mar2024 and these issues have been occurring for months.Frequently, in individual message threads or group threads, I will not be able to send or receive messages at all. I will get a single balloon of death that never converts to two balloons, and will not be given the option to send the message as SMS instead. I am connected to RCS, have 5G signal, and available WiFi. In a group chat with two other Android users (on two other carriers), random numbers join the group, and then leave the group. The other two users do not see this activity. I am the original owner of this phone and have had this specific phone number for about 20y so it is highly unlikely that this is a carryover from a previous owner. In the same group chat a

23 days ago

Scott60First activity

asked in Plans and Service

I Want to Block Incoming Texts

My “free” text message allotment to my T-Mobile pay as you go number have been used up by unwanted incoming spam messages. I want to turn off text messages on my iPhone so I do not incur additional fees. My iPhone is connected to an iCloud account, that also has another number on a different account - so I can’t tell which messages are being sent to my T-Mobile number vs. the other number. This guide is about blocking messages, not avoiding overage fees. How can I turn off incoming texts and avoid overage fees that are being caused by unwanted spam?

5 days ago

mountainfrogFirst activity

asked in Device unlock

iPhone 13 Shows SIM locked Carrier lock / Website shows unlocked

iPhone 13 Shows SIM locked / Website shows unlockediPhone Message: Carrier Lock: SIM locked > This device might be restricted to the original carrier and/or have certain capabilities limited. Contact your provider for more info.Thanks kindly for taking a look at this topic!

9 days ago

CGORDON2009First activity

asked in T-Mobile.com Account

online chat option

This needs to be available all of the time-i cant be on the phone all day because I teach, I just had a payment post that I did not authorize. So now I have to wait for 3 hours before I can call. This big of a business should have the resources available-I did see something that someone posted that says someone is monitoring social media to answer questions? Whether that is true or not-it should be on the site 24/7. Sprint always had the option and was reliable. I have had nothing but skirt after skirt issues with Tmobile.

2 days ago

JimqFirst activity

asked in Gateways and devices

Travelling with Gateway

If you have T-Mobile Home Internet and you travel to another location, can you bring the gateway with you? If there is a signal it should connect, right?

10 days ago

friedgreentomatoes2018First activity

asked in Android

locked out of my phone how do i reset my pin number cant remember it

locked out of phone cant remember pin number how do i reset it

10 days ago

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